Spring Hotel Vulcano

alana mcbride

If you want a hotel where you can total disrespect the place, smoke weed on the balcony, come back to the hotel at 2am drunk screaming the place down, get drunk around the pool being obnoxious, not care about the level of cleanliness and like to have domestics outside peoples room at 4am then this is the hotel for you. If not, like us then I would stay well away from this place. We came last year and it was good we had a few nags however this year the hotel was very cheap we thought we had got a deal. With the price being low we said them nags aren’t a big deal at that price so we booked it. Knowing the hotel was going to be a good base location, decent pool and a quieter clientele we was looking forward to a week relaxing. However when we arrived we quickly found things had drastically changed and not for the better. Where to start? For two days we had the “please clean our room” sign. We arrived back at the room at 2pm on Tuesday and it was not clean. As we wanted a little nap, we took the sign off. Then Wednesday we put the sign back on and came back at 1pm. We found it hadn’t been cleaned, but they were on our floor so we went back to the pool as we really needed clean towels. I came back upstairs at 3.30 and they were cleaning the room next to ours. At this point I’m frustrated that it’s half 3 and the room hasn’t even been cleaned. They asked if I wanted it cleaning and I said no, not at this time, but I want clean towels. She shrugged her shoulders and handed over the last two towels on her cart. I opened one up and it had dirt and what looked like a pubic hair. Completely unacceptable Noise - Multiple nights of people coming back at 2am, drunk and shouting. This wasn’t a one-off. Add to that the constant smell of weed, thin walls where you can hear everything, and 7am housekeeping scraping chairs in the reception loud enough to hear on the fourth floor. It’s just relentless Clientele- This is not the same place it used to be. There’s a DJ playing music at breakfast not loud, but still odd to have one there at all. The atmosphere has completely changed. It now attracts groups of 20 somethings treating the hotel like a party hostel. Around the pool, people blast music from their own speakers, smoke outside the designated areas, and drink heavily all day. Some were partying on their balconies with music blaring, and I saw two separate people vomiting on their balcony. There’s no respect for other guests trying to enjoy a relaxing holiday or for the hotel itself. It seems like the low price has attracted the wrong crowd Check in- The check in machines make the hotel feel a bit cheap. It would be nice to see a member of staff positioned nearby when they know arrivals are due, just to offer some assistance and a more welcoming presence. That said, our check in experience was smooth, and the staff were genuinely nice and helpful. We went to the desk, were greeted warmly, offered a drink, and then taken back to the machine to complete the documents and collect our room keys. While everything was efficient, we just wished for a more personal touch especially for a hotel that claims to be four star On a positive note, the location is great close to shops and plenty of places to eat. The staff at reception and around the pool are lovely, kind, and do their best to help where they can. It’s just unfortunate that the overall experience is let down by the behaviour of the current clientele. It’s such a shame to see how far this hotel has fallen. Last year we paid more and had a few small complaints but still had a lovely time. This year, we thought the lower price meant we could overlook those minor things but we were so wrong. Weed, 4am domestics, loud, drunk groups rolling in at 2am it was a completely different experience. I’d rate it a 3-star plus at best now, and sadly, we won’t be returning

H H

The hotel is huge and has everything you might need on-site – it really feels like a self-contained town. The rooms are clean and decent, though quite basic, more in line with a one-star standard. A real highlight is the breakfast: it's generous, varied, and available until late, which is a definite plus. That said, the overall experience falls short of what you'd expect from a four-star hotel, especially given the price. The style is very industrial, and the massive scale – with large air-conditioned areas – raises serious questions about sustainability. It’s the kind of setup clearly designed for mass tourism… think Benidorm vibes, if you know what I mean. Practical aspects also leave room for improvement: there's no hotel parking, and finding a spot nearby is nearly impossible. Access to facilities is limited by surprisingly strict hours – most areas close by 7 PM – and check-out times are enforced with little flexibility. In short, it might work for those seeking a large-scale, all-in-one resort experience, but it didn’t match my expectations or travel preferences.

Auto Huuto

I do not recommend this hotel – it does not match its 4-star rating at all. When we arrived at the hotel at night, we found a large cockroach (about 5 cm) on the wall in our room. We asked to change rooms, and were moved to another room on the same floor. However, the new room was smaller, clearly used, and dirty. The walls were scratched, plaster was falling off the door, the furniture was damaged, and the curtains had what looked like blood stains. We requested another room and were given a third one. Unfortunately, the bed linen there was dirty and had hair on it, as if it had already been slept in and not changed. When we asked to replace the sheets, the staff refused and told us to just go to sleep. To make things worse, there was constant construction work going on around the hotel, which disturbed the peace and quiet. This is absolutely unacceptable for a hotel of this level. The food in the hotel was the same every day for a whole week. Only once was jamón served; otherwise, the food was identical and impossible to eat for a whole week. The staff were rude and never apologized for any of this. As compensation, they offered us free access to the pool — despite the good weather outside, which made the offer feel absurd. We’ve been to Tenerife four times, but this was by far the worst hotel experience. I strongly advise against staying at this hotel.

soph-lufc hodgess

Absolutely lovely place, the staff go above and beyond during your stay! We only stayed for 5 days and the couldn’t have made it any better. The location was so close to all the shops and restaurants. I left something valuable at the hotel and did not realise till I landed home, contacted the hotel and they are doing their best to get it back to me back in England. Would 100% recommend and I shall be going back next time I visit Tenerife.

Mike O'Connor

Stayed at Vulcano three times as a couple with friends and use the Up service. We always book direct with hotel. Stayed two weeks end of May. Special mention must be made of Augeny for the service and attention to detail for guests. Each time we have received excellent service. Breakfast buffet is great and the new al la carte dinner is good but not to everybody’s liking. It would be wrong to write this review without praising the front of house and bar and dining room teams especially Maria, Steven, Gorja, Pascual, Sebastian, Enrique and Adrian all provide great service and are a credit to Vulcano. We will be back next year.