BLUESEA Costa Jardin & Spa

Paul Sequenza

Went for a week, its a "value for money" hotel and reasonably priced for what you get. Friendly staff, nice reception staff especially short lady with dark hair who helped with Spanish. Good drink choices, nice food, always fresh fish, veg, fresh pasta and pizza, options for continental, lots of space to sit, generous drink options at mealtimes, wine and beer on tap. Watch the allergen labels as not always correct (dairy in dessert jelly, dairy in gammon?). Clean rooms and hotel, lovely gardens with free mini golf, tennis, beautiful gardens, make sure you walk round the gardens and over to the tennis courts. Make sure you pay for Teide view, you don't want a lower floor rear room. Great entertainment team, some evening themed nights are fun, George with spinning camera is a nice gesture and good for extra fun, he was good! Mr & Mrs evening very funny 😁. Things to suggest, possibly more dairy free dessert options (even if by request) maybe vegan pizza or lactose free cheese por favor. Also at reception an information sheet would be good, meal times, what cups are for, check out times, pool hours, safe, taxi number and bus times, entertainment options, mini golf etc etc, some new arrivals were asking us lots of questions that could be on info sheet. Maybe sheet for older people and QR code for more tech people? Get to pool doors 8.45 for deckchair. Don't take lilo or floaty, inflatable rings only. Walk to street art, 8 mins, walk to Calle Martianez for a nice walk to shops and hypermarket, walk down to Mirador La Paz and drink at Cafe Alba, shops here better prices than town centre. We met folk who had been here many times as a quiet location, pay 6 euro for taxi or 35 min walk to town.

Charnie Kirk

The hotel overall I would say is very dated. Lots of the furniture was stained and in need of an update but it was exceptionally clean. Our room had some mould in the mastic and wasn’t large but it managed 3 beds and a sofa converted to a bed. The view was amazing, sunset and Teide every morning was glorious!! Most of the staff were lovely and helpful. We only encountered problems with the pool bar staff being snappy and a few in the dining area. Apologies to the chefs but we hated the food over all 3 meals. My children wouldn’t eat anything while we were there apart from toast and desserts so although we had forked out for all inclusive we also had to leave and purchase food elsewhere. My partner and I are not fussy at all but there wasn’t much that was appealing and you can only eat pizza and fries so many times before the thought of it turns your stomach. If you only want a base and then travel around I would say it’s generally okay. Pool was really good and the lifeguards were very attentive. We played tennis although our deposit wasn’t returned to us for some reason? Again this along with the crazy golf and chess was very dated in need of a refurb. The entertainment wasn’t really a hit with us but the smaller children seemed to really enjoy it. If you want to park at the hotel you have to pay a deposit for a FOB and then €10 per night but there were never any FOBs available. There was ample free parking around the hotel that suited us fine. Puerto De La Cruz is a beautiful town, would 100% recommend the area to anyone.

Anne Deva

I’m having a wonderful experience during my current stay. The customer service at the reception is outstanding — special thanks to Wickey and Cory for being so friendly, helpful, and professional. They make the check-in and check-out process smooth and pleasant. The food is delicious with a wide variety to choose from, and the hotel maintains a clean, neat atmosphere throughout. I also love the range of activities available — there’s always something fun to do! Overall, it’s an excellent stay, and I’m already looking forward to coming back in the future.

Katie Deacon

Just got back from a 1 week all inclusive 2 adults 5 children. Overall had a lovely holiday but good and bad points. So thought I'd leave my general view for others or hotel to consider. Good points. Most of the staff are friendly. one barman stood out forgot his name but he worked in restaurant and bar' bald head. Lovely man and friendly towards the kids. Animation team are friendly and chatty and try their best to get people going with the resources they have. Plenty of seating in the main bar area and drink choice was good. Entertainment was a bit hit and miss but overall had some nice evenings. Thoroughly enjoyed the bellydancer on halloween. The hotel itself all very clean and the food is decent. Wouldn't say there's that much choice for the hotels size compared to many others I have been to and bit samey every day. But can't go wrong with the breakfasts can always have egg on toast, omelette or just some fresh fruit and cereals. Other meals usually something nice you can find. snack bar by the pool operates 10 untill 6 fruits sandwiches hotdogs and burgers available and are nice. Free shuttle which takes you straight into the town or near a connecting train if you are visiting loro parque which I highly recommend. Beautifull place. Spa is very nice but not included in price. Some negatives. Prior to booking I contacted the hotel and the booking agent to request ground floor rooms due to disability and next to eachother as we have 5 kids we have to have 2 rooms. However on arrival we where given third floor rooms opposite ends of the floor which did hinder our holiday experience alot as with rooms next to eachother when younger ones went to bed we could still sit next door with balcony doors open and hear them if they woke and we could play cards with older kids but because we didn't have this me and my husband just had to take turns with the kids so the older kids didn't miss out doing things. The room was not changed for us. The first 2 mornings we told cleaners no thank you. But on the 3rd and 4th day we didn't however they did not clean rooms on the 5th and 6th day they did but the whole week we where not left any clean towels only floor mat and a hand towel. Maybe this was because we had the others draped over balcony I dont know. The man that greeted us at the reception gave us no introductory information on times of food or where to go we had to ask people. There is no notice board in reception to say times of meals or activities or entertainment which I think would benefit the place alot. The pool and jacuzzi looked beautifull however water was very cold most people were complaining about it throughout the week and though most get over it in the sun and get in our little ones barely did because of the cold which is the main highlight for alot of children. One plus side to the pool the slide was nice for kids and the lifeguard was lovely. Pool opened at 10 but we could never find a sunbed as we found out later people are allowed to put towels down from 9a.m. and for the capacity of the hotel if it was full in the height of summer can't see the pool being big enough at all a small paddling pool for toddlers would be amazing. we where there 5 days before we were approached about activities like mini golf and table tennis untill then we had no idea it was even there. Alot of guests said the same when we got talking on our last day. One barlady was also huffing and puffing and shaking her head at a lovely autistic boy and when my son slipped down a wet stair by the bar spilling his drink she was noticeably annoyed and others noticed. Made us feel uncomfortable I even offered to clean it up myself. She then gestured to little plants being knocked off table and shook her head as though it was my children which it was not. Spa you have to pay to use the pool at 18 euros each and if you have kids can only use it at 4p.m.we expected to pay for treatments but not pool. Overall if you can get a good price its decent but for what we paid do not think we got our moneys worth so wouldn't return to this particular hotel

Andrew Bonin

The Rooms are not great, we booked a double room but when we entered we were confronted with two single beds that were separated After telling the receptionist they sent someone who zip tied the two singles together Service was tricky because at first there were two people on reception when we checked in and when we had some queries they were not very helpful and even at one point were quite rude Lucky after returning to the reception there was a man named Oliver who helped us out and got everything sorted for us and was happy to answer any questions that we might have The location, well your 25 mins from the beach and it is not a leisurely walk. As it's down very hilly terrain. You are in the town of Puerto de la cruz but the main area on Tenerife is Santa Cruz All in all it was decent if you want a budget hotel in Tenerife but don't expect anything amazing Food buffet was decent, not much I can say about this it's as you expect for buffet food Bar was ok but for all inclusive and you don't get access to cocktails. Only cocktail of the day which is a pre prepared syrupy mess If you want any sprits you can enjoy the weaker liquors on the bottom shelf included but if you wanted anything with a name brand (which are there on the top shelf) your gunna have to pay extra