BLUESEA Interpalace

Danielle Dunkay

Not Worthy of 4 Stars – Disappointing Stay I honestly don’t understand how this hotel has a four-star rating. From the moment we arrived, the service was underwhelming. We weren’t shown to our rooms or given any information about the hotel or how anything worked we were left to figure everything out ourselves. Once we got to our room, it went from bad to worse. There were two double beds and one tiny child’s bed… for three fully grown adults. The small bed didn’t even have any covers I had to sleep with just a sheet. Totally unacceptable for a supposedly “premium” hotel. The all-inclusive package was a joke. The food was terrible and repetitive, with breakfast being the only meal that was even halfway decent. On top of that, we weren’t told until after the first day that we had to walk to another hotel for lunch again, no information provided at check-in. It was my friends birthday, they placed us in a room at first by the ground floor facing another hotel entrance! Even worse, in order to get drinks with your all-inclusive plan, you had to buy a special cup. If you didn’t pay for the cup, you weren’t allowed a drink. This was never mentioned in the booking info or at check-in. When we asked if we could have some bottled water for the room, we were told “we don’t supply that.” The only option was to use the water machine in the bar area which was filthy, with black mould around the tap. Absolutely disgusting. The pool area was also disappointing. There were plenty of sunbeds, but they were crammed so close together that there was no personal space. It felt like you were lying shoulder to shoulder with strangers — not relaxing at all. The area around the hotel had absolutely nothing to do very boring and lifeless. Entertainment in the hotel was no better just nightly singers using auto-tune and mics with constant crackling. Not enjoyable at all. To top things off, when we checked out and asked if we could leave our bags at reception until our transport arrived (which was at 4pm), we were told no. Instead, we had to pay €2 to use a locker in the locker room. I didn’t have any cash and asked to pay by card they said no. So unhelpful. Room cleanliness was passable but far from perfect. There were noticeable holes in the ceiling, and to make matters worse, housekeeping would knock and open the door at 7am, waking us up while they hoovered the hallways. All in all, this was not a relaxing or enjoyable stay. Definitely not what you expect from a four-star hotel. Would not recommend.

Lela Laden

If I could give 0 stars, I would! The food is an absolute disaster – most of it is cold and just doesn’t taste good. The rooms are okay overall, although there were stains on the bed sheets and towels. We booked all-inclusive, but had to pay €1 for a cup at the pool bar every time, and we never got that money back. There’s an ice cream menu, but the all-inclusive only covers a cheap cup of ice cream – you have to pay extra for the rest. No pool towels are provided either. It’s a complete rip-off. Also, only a few staff members speak English, which made communication quite difficult at times. So if anyone still insists on coming here, skip the all-inclusive – because absolutely nothing is actually included! I definitely wouldn’t come back here again.

matthew behan

This is stated as a 4 star hotel it’s no where near a 4 star hotel at all. The reception areas makes you think it’s going to be a pleasant hotel but that’s as good as it will ever look, rooms are basic and outdated. The food is awful and the snacks are left over hotdogs from dinner service that nobody wants. Then the bar staff are rude and not polite in the slightest, if you want a 4 star service look elsewhere than here. It’s my opinion others might be different.

Phil Shepherd

Good value for money. Rooms at the Interpalace have great beds. Sea views are amazing. Roof bar well worth a visit but not included in "all-inclusive". Local spirits are included but we found the quality and taste lacking. However, the beer (San Miguel) is perfectly acceptable. Breakfast and lunch are usually good, but dinner was a bit hit and miss. Free bus into Puerto de la Cruz, and there are plenty of restaurants within walking distance. Grounds and pool area kept very clean. Staff are friendly and helpful.

Orsum Legend

Not a 4 star hotel, barely a 3 star. Food was bland and lukewarm. Had to pay €1 for a plastic cup to drink from. Could only have the cocktail of the day (which wasn't really a cocktail but various ingredients poured without any thought into the aforementioned plastic cup). Drinks were paint stripper. Staff were rude and unwilling to cater to their guests. Entertainment was awful. Rooms were dirty and full of cockroaches. Bar staff miserable as sin. Did not adhere to their non smoking areas so l inhaled secondhand cigarette smoke from dog breathed guests on various occasions. Not worth going all inclusive as once it was decided how bad the food and drinks were I spent as little time as i could there. Never again!!! Jorge and Jenifer the reception staff were the exception. They were both friendly and helpful.