Waldorf Astoria Orlando

Claudia Baggiano

We stayed at the Waldorf Astoria Orlando for a gala and were really looking forward to a wonderful experience, especially with the great rate we received through a room block. I reserved three rooms for myself and my family, but upon check-in, my husband and I were told that only one room with a king bed was available - it was an accessible room. Unfortunately, I had no choice but to take it, and it wasn’t ideal for getting ready for a formal event. The shower setup was inconvenient with no door so the whole bathroom was wet on the floor and steamed up from the shower, and there was barely any countertop space to prepare for the gala. We usually stay at the Four Seasons, so our expectations for service and comfort are high and while we hoped the Waldorf would offer a comparable experience, the property seems overdue for renovation. The water pressure was poor, the toilet flush was weak, and the plumbing seemed to run during the night, making it hard to sleep. There were also stains on our comforter (which housekeeping promptly replaced after I messaged them). On our first night, my family and I had dinner at the lobby restaurant. We all ordered different dishes, yet all ended up feeling unwell afterward, we ordered room service that night which was also not good at all - which led us to avoid eating at the hotel for the rest of our stay. To make matters worse, we reserved a rental car through the property next door Signia who is a connected property for our final day, with pickup scheduled between 5:30–8:30 PM. When we arrived at 6:30, we were told the rental agent had left for the day, and we couldn’t get our car. We had to cancel and rush to the airport to find a last-minute vehicle, which was quite a headache. We truly wanted to love this property - the setting is nice, and the brand has such a strong reputation - but unfortunately, the series of issues made our stay uncomfortable and disappointing. I hope management takes this feedback seriously, as the potential for a truly five-star experience is there.

Tracy Ross

Our stay was very enjoyable and comfortable. There was only aspect that came shy of meeting or exceeding our expectations, and that was the front desk service we received from Alissa. She seemed much more focused on other tasks than tending to guests who were checking in. She got us checked in, but did not share any information with us about property amenities. During our wait for our room to be ready, we sat out at the Aquamarine Bar and our experience there with Jennifer was truly delightful! Jennifer was able to help us figure out shuttle service and she was so pleasant and responsive to us and all the other guests in the bar area. Overall, the room and accommodations were very nice.

Anthony B

We had a great stay on Labor Day weekend. Great service, clean rooms and grounds. Having access to the adjoining Hilton with the lazy river pool is great for kids. Valet was friendly and prompt, and Brad at the front desk took care of us. Oscars breakfast buffet was very good and worth the price. Will definitely be back for another staycation.

David Taing

Arrived few days ago and our room is perfect. Maybe even nicer then the when we stayed four seasons years ago. The four seasons pool and lazy river was nicer. Lobby and staff here are amazing and made everything super easy and special for my birthday as well. And being a Hilton gold member and Amex platinum rewards helps with the additional perks. Definitely recommend!

J D

This place was fantastic. The rooms are very nice. Top notch service, cleanliness & great room service. Honestly could be the best chicken noodle soup I’ve ever had. Everybody was amazing from the front desk, room attendants & valet service. I highly recommend staying here if you have the chance. The architecture is beautiful as well. Could even see the Epcot ball, Spaceship Earth, from the room. Also check out the poolside bar. Great food, drinks & service their as well!