Waldorf Astoria Orlando

Bianca ODonnell

I had high expectations when booking the Waldorf Astoria Orlando, trusting in the quality service associated with Hilton's top-tier properties. Unfortunately, my experience fell far short of expectations. From the outset, there were multiple issues with the way payments were applied to my reservation, creating unnecessary confusion. Additionally, the handling of incidental fees was frustrating—despite the expected $300 hold for two nights, my card was still charged separately for meals. When I requested that they use the incidental fee first, they agreed, yet on my next visit, my room card was completely restricted. Beyond the financial discrepancies, the overall service was disappointing. The level of care and attention that should come with a property of this caliber, especially at a rate exceeding $600 per night, was not reflected in my stay. Even basic amenities like bottled water in the room were missing. This experience has significantly impacted my trust in Hilton properties. While I have one last pre-planned vacation with them, I do not foresee booking with this Hilton property again in the future. **UPDATE** What began as a simple two-night stay has unfortunately turned into one of the most frustrating and disappointing experiences I’ve ever had at a Hilton property. The billing process has been a complete disaster. Our card was overcharged by more than $500 for dinner on a check that was supposed to be split, each guest was overcharged and to make matters worse, the server added an unauthorized $100 gratuity to each person on top of that. Additionally, we’ve now incurred multiple questionable charges. We are currently in the process of reviewing and cross-referencing each line item to determine which charges belong to which room. For any guest staying in multiple rooms, I strongly advise vigilance when it comes to monitoring credit card activity, incidental charges, and how those charges are applied to your account. What should have been a quick checkout has now turned into three days of back-and-forth with both the hotel and the Hilton corporate office in an attempt to reconcile billing for what was meant to be a straightforward stay. It has been not only infuriating but incredibly time-consuming.

Cyr & Associates

We live here so I stayed bc an event I was attending was easier than going home. Excellent property, beautiful grounds, quiet and all first class. Probably one of the best in the area, but maybe Swan may be better for families. Why? It’s very upscale and adult in many respects. That’s an advantage if you’re younger but a family may want a more relaxed vibe and menus. Grandpa here wouldn’t take his kids here but I loved the service, food, and amenities. They provided food and drink service for our event and that was amazing. Well run machine with top to bottom control.

Tisha Hulburd

I travel a lot for work and have stayed in some of the best hotels in the U.S. After a work conference, my husband and I stayed here for two nights just wanting a place to relax and be pampered. We typically stay at the Swan and Dolphin but wanted to give this a try. This will now be our go-to hotel in Orlando. I can't say enough about the service, outstanding doesn't begin to describe it. The people are not only friendly, they are genuinely interested in making your stay the best it can be. With multiple pool options, restaurants and cozy bar settings, we didn't have to leave the property and that's exactly what we were looking for. Plus, the hotel is just beautiful. Highly recommend.

Jose Cintron

I recently had the pleasure of staying at Waldorf Astoria Orlando and it was truly a remarkable experience from start to finish. From the moment I stepped through the door, I was greeted with warmth and professionalism, setting the tone for an unforgettable stay. The hotel itself is stunning – beautifully designed, immaculately clean, and filled with luxurious touches that made me feel like royalty. My room was spacious, elegantly furnished, and equipped with every amenity I could possibly need. The bed was incredibly comfortable, ensuring a restful night's sleep every night of my stay. The service throughout my visit was impeccable. Every staff member I encountered went above and beyond to ensure I felt welcome and well taken care of. Whether it was the valet attendant, the friendly housekeeping staff, or the knowledgeable restaurant servers, everyone was dedicated to providing exceptional service. Speaking of the restaurant, the dining experience at Peacock Alley, Aquamarine and Oscar's was outstanding. The food was delicious, and the variety of options offered something for everyone. The hotel’s amenities are also worth mentioning. The spa, pool, gym and golf course were top-notch, providing a perfect place to relax and unwind after a day at Disney World. Overall, I couldn’t have asked for a better experience. Waldorf Astoria Orlando truly exceeded my expectations in every way, and I can’t wait to return. If you’re looking for a luxurious and memorable stay, I highly recommend this hotel! Thank you, Waldorf Astoria Orlando for an unforgettable experience!

Tommy Daddino

I recently had the pleasure of staying at the Waldorf Astoria in Orlando, and my experience was nothing short of exceptional. From the moment I arrived, I was greeted with warm hospitality and luxurious surroundings that made me feel right at home. One standout aspect of my stay was the exceptional service provided by the concierge, Luke Jenkins. Luke went above and beyond to ensure that my experience was memorable. He took the time to understand my preferences and offered personalized recommendations for dining and activities in the area. His knowledge and attention to detail truly enhanced my trip. The hotel itself is a stunning blend of elegance and comfort, with beautifully appointed rooms and top-notch amenities. I particularly enjoyed the relaxing atmosphere and the fantastic dining options available on-site. Whether you're visiting Orlando for business or pleasure, I wholeheartedly recommend the Waldorf Astoria. Thanks to Luke and the entire team for making my stay unforgettable!