Hyatt Regency Grand Cypress

Makenna Mcguire

This resort is beautiful! The hospitality is incredible. Krystal -the events manager was extremely friendly and went out of her way to make our stay special! Chance -our pool side bartender/server was so friendly and made great drinks! The check in associate Gavin was very accommodating and friendly. The staff was kind and helpful. It was great. I highly recommend this beautiful place for your getaway!

Doug Gwilliam

Great stay! From the very start to the very end, every employee was happy, smiling and on it! The person who answers the text line was FIRE and so fast and helpful! The resort is beautiful, with the pools and ample chairs and shade. The grounds are spotless and inviting. The breakfast area is clean and easy to get around and the staff members there are so friendly and helpful as well. They even remembered me when I came in for breakfast after the first day. I wasn't there for the "parks" but many were and it seemed like there was a shuttle to/from the parks and everyone had a great time.

Manesh Modi

The property by itself is impressive - the pool area is big and inviting. The hotel lobby is impressive, and is located on a large area. The Restaurant is good and has great views. However the rooms are a bit small for this kind of property. The bathroom room sliding door slides open into the closet 🤷, disturbing someone using the Closet. While furnishings are pretty good, major fail is the Coffee maker. It's an appliance more commonly found in 2 star joints, and should not be in a Hyatt. and especially not in a Grand Hyatt. The management needs to update and upgrade the Coffee makers to more modern ones and provide better quality Coffee. And parking is $40 a day for nearby lots, else it's a long walk.

Liz Fohr

I was disappointed in my stay, to say the least. Orlando has no shortage of resorts to choose from, and unfortunately I would not recommend this hotel. Pros • Comfortable, decent bedding • The main restaurant offers solid food Cons • While the pool area is large, the main pool—which makes up roughly 80% of the pool space—was freezing and essentially unusable. As a result, nearly all guests were crammed into the small pool, making it overcrowded, uncomfortable, and constantly splashing or bumping into others. Pool staff acknowledged that guests frequently complain but had no explanation as to why the main pool is kept this cold. We stayed at another Hyatt Regency in Orlando previously and had just come from a nearby Marriott, and neither had this issue. For us, this alone defeats the purpose of staying at a “resort.” Our baby literally started crying when we entered the main pool before realizing how cold it was. • The hotel advertises a splash pad for kids, however this was not a true splash pad and was a major disappointment. During our entire stay, we did not see a single child use it. Families booking this hotel based on kid-friendly amenities should be aware that this feature is misleading. • There were never enough pool chairs available. Not even a single chair could be found, so we were forced to pile our belongings on the ground. • The hotel overall feels tired and in need of a remodel. • The carpet in our room was filthy. I had to request extra sheets just to lay them over the carpet so we wouldn’t have to touch it. • The bed was poorly made. The fitted sheet didn’t fully cover the mattress, and we were provided only three pillows despite having a king bed. • No toiletries were provided beyond basic soap. No lotion or shower cap—this is the first hotel I’ve stayed at where these basics were missing. • Despite having the “Do Not Disturb” sign displayed, housekeeping still knocked to ask when we would be leaving the room, which defeats the entire purpose of the sign. • Staff seemed consistently misinformed. We asked the hostess about happy hour and she wasn’t sure. I then messaged customer service and received one time, but the bartender later told us a different time. It shouldn’t be this difficult to get accurate information. • The resort fee is $50 per night, and despite having status, we were never offered bottled water. • One morning, we ordered two skim lattes and it took over 20 minutes to receive them. Individually, many of these issues may seem minor, but combined—especially with the unusable pool and misleading family amenities—they made it very difficult to enjoy our stay. I would strongly recommend the nearby Marriott instead. If you prefer Hyatt Regency properties, we had a much better experience at a different Hyatt Regency in Orlando.

R Rands

Took my family for a pre-thanksgiving trip. We had a great time. Convenient location to MK and Disney properties/activities and felt like the stay-cation we were looking for. Various pools and food/drinks were great at both the Lakehouse and pool bar. The Grand Cypress was one of the first resort properties outside of Disney and is well worth it for the value! Will be back for future family stay-cations - each team member we interacted with was great: from valet, to check-in, housekeeping, and restaurant staff; it was a pleasant stay/experience! Thanks for helping a memorable family vacation!