Disney's Polynesian Village Resort

Brian Rosasco

This was the worst hotel experience our family has ever had. We paid a premium to stay at Disney’s Polynesian expecting top-tier service and cleanliness. Instead, our vacation turned into a nightmare. On day one, Bell Services lost our rented strollers, causing us to miss Early Entry. Later that same day, we were subjected to an aggressive and humiliating security encounter that involved forcing us to unpack both of our small children, including our baby. The next morning, we woke up to a severe ant infestation. Ants were on my three-year-old son’s pillow and bed, all over the floor, and in the bathroom. This was a clear health and safety issue. I began calling Guest Services and called repeatedly over nearly two hours. No manager returned my calls. No housekeeping or pest control came. When we returned around 1:00 p.m. — more than seven hours later — nothing had been done. We had nowhere safe for our kids to rest. We spent hours sitting in the lobby begging for help while being told it was “being handled.” A senior leader later promised follow-up. No one ever contacted us. Disney markets itself on family care, safety, and service. Our experience reflected none of those. What should have been a special family trip was replaced with stress, lost time, and concerns about our children’s safety. We were left to manage a sanitation issue involving our child’s bed entirely on our own. This review is here because internal channels failed. Families deserve to know.

J M

Disney’s Polynesian Village Resort is a truly exceptional Disney experience. From the moment you arrive, the atmosphere is immersive, relaxing, and impeccably themed. The resort feels like a tropical escape while still offering all the convenience and magic Disney is known for. The service is outstanding—cast members are friendly, attentive, and consistently go above and beyond to make your stay memorable. The grounds are beautiful, transportation options are seamless, and the dining options are excellent. Watching the fireworks from the resort is an unforgettable bonus. This resort perfectly balances luxury, comfort, and Disney magic. Highly recommended for anyone looking to elevate their Disney stay.

Jackie Caraballo

I cannot say enough amazing things about the Polynesian. It felt so perfect; the rooms, ambiance, dining, pools, location. The service was top-tier, people were so warm and helpful. The tiki torches, outdoor children’s activities, movies, etc. made it so fun and welcoming to be outside with everyone. The dining was delicious. Hawaii is my favorite place, and this really made us feel like we were there, including the dole whip station. The location was also along the monorail, making it very easy to get to magic kingdom, Epcot, and the neighboring resorts to try other dining options. We could also view the Magic Kingdom fireworks from the tower. We really enjoyed our week-long stay!!

Jay

Very crowded hotel and the construction can be a bit much. Room was OK and the view was OK. The price versus amenities is not equal with this resort being overvalued. The location is great, Monorail can be a bit slow with the Tower guests but the boat rides to Magic Kingdom are quick and easy. Fireworks on the beach at night is special and the pool is great. Food was also good. Would come back but the crowds can be a bit much.

joseph M

Ultimate resort. Not only because of Disney, but as a Polynesian themed resort. Clean, Great service, perfect location for Disney, with the monorail station and bus stops at the front door. Restaurant choices are good or take transportation somewhere else. The Hawaiian music makes poolside feel like the south pacific. And the pool is at a minimum of 80° for sure! You get what you pay for.