Loews Portofino Bay Hotel at Universal Orlando

Beth Girasia

We just returned from our first time visiting Portofino Bay Resort. It was amazing! The front desk staff was very helpful and Gilberto was incredible. He was able to get us a room upgrade with the most amazing view. Not only was he extremely helpful with every question we asked, but he remembered our names 2 days after our check in date. The boat ride to city walk was also wonderful. It made the trip to the parks so much more relaxing and easily attainable. Will definitely be back!!!!

Viajero frecuente

We had a very nice experience visiting Loews Portofino Bay Hotel at Universal Orlando. We were not staying at the hotel, but we took the boat from CityWalk just to walk around and explore the property. The atmosphere was beautiful and relaxing, with amazing architecture and a very elegant Italian-style vibe. One of the highlights was seeing an opera performance while walking through the area, which made the experience feel even more special and immersive. Everything looked clean, well maintained, and peaceful. It was a great place to stroll around, take in the scenery, and enjoy a different side of Universal Orlando. Definitely worth visiting even just for a relaxing evening walk.

James Jesse

We had a great stay at Loews Portofino Bay Hotel. The hotel is beautiful, service was excellent, and the room was very comfortable. Our family of five fit easily in a two-queen room with a rollaway. On-site food options were strong (good Starbucks, excellent gelateria, and Sal’s Market with quality Italian imports). It’s a little pricey for what you get, but that’s expected for a theme-park hotel. The water taxi was fast and convenient to Universal, CityWalk, and Islands of Adventure, and I never waited more than 15 minutes for transportation (we traveled during a winter storm, so experience may vary). The beds were exceptionally comfortable. One caution: the hotel has a heavy perfumed scent in common areas. It is pleasant, but it triggered migraines for me. Thankfully, the smell didn’t carry into the room, so I could rest and recover.

Christopher Shaw

I booked this hotel with pretty high expectations after hearing good things from reviews on YouTube, but was pretty let down and frustrated with most of my stay. My wife and I splurged for this as our opportunity to finally stay at one of the high end park hotels and we were really excited. The check in process was normal, no issues there and we got our temporary room keys for early park admission on the day we arrived. The parking was underground which was actually nice, but a little confusing at first since the elevators didnt go to the lobby area(Parking was also $53/night which definitely adds a big cost on to the nightly rate). We got our room assignment texted at about 3pm, which was great to have that earlier than expected. We ended up being the very last room in the very furthest wing, and it was a HIKE to get to and from the room, enough so that it felt very annoying to even want to leave it once we got there. The room itself was nothing above any standard 3* chain hotel room, so there wasn't really any premium amenity there, and the water bottles in the room still cost $8 if you wanted one. We did eat at Mamma Dellas restaurant, which was tasty and an overall good experience. The water taxi is nice, but not really any different in speed to most park bus systems, just a different esthetic. The hotel ambiance is fine if you dont look too close, but most of the details on the exterior are just painted on and feel quite flat, which really broke any hope of immersion. If this hotel was in the entry price range, down closer to $200(which is still nothing to scoff at), it would feel pretty good/fine, but when the rooms here typically price at $400-$700 per night, there really is almost no value to booking here outside of the express passes you get for your room guests. That value does make the hotel make some sense if you are wanting express passes anyway, but if you're simply looking for a luxury and high class stay, you wont really find anything special at Portofino Bay.

Michelle Dominguez

We recently stayed at the gorgeous Portofino Bay hotel in Orlando and were beyond impressed! Everything about this stunning hotel exceeded every expectation we had!! The service is incredible, the food is delicious, the beds are the most comfortable we have ever slept on. The ferry rides straight to the front of the parks are so fun and extremely convenient and the Express passes make going to the parks a thousand times more enjoyable! We felt absolutely spoiled and I can not wait to go back!!