The Manhattan at Times Square Hotel

Bethany Grove

We had a very long stay here and were in one of the remodeled rooms. My only complaint was the AC! The first few days it was miserable due to the heat wave + humidity. The AC just didn’t cool the room at all and made it uncomfortable at night. However, I have to get a shout out to Michelle in housekeeping. She was phenomenal and made our entire trip. Always checked on us if we were in the hallway, made sure to engage with my daughter about her dance competition and was just a joy. Also, shout out to the staff in the front with the bell desk. When the elevators were overwhelmed with check outs, they took a few of us to the service elevator just to keep everyone moving. It was appreciated! I am interested to see what the hotel looks like when all of the construction is done. Would stay again but would request a fan or two if it is in the summer and would only stay on the remodeled floors.

Lucky Reddy

Review for The Manhattan at Times Square Hotel We stayed here for two nights on our first visit to New York City. The best part of the hotel is its location — right in the heart of Times Square, which made it easy to explore the city on foot without needing our car. That convenience was a big plus. However, our experience with the hotel itself was disappointing. Most of the staff, including the front desk, bellhop, and waitstaff, came across as quite rude, even after we offered tips as a kind gesture. Only one lady during our stay was kind and helpful, which stood out. Our initial room was very small — barely enough space to open our suitcases on the floor. It had an old, noisy AC and a tiny bathroom, which didn’t match what we expected, especially for the price we paid (around $700). After raising our concerns and paying extra, we were finally moved to a better room that was more spacious, quieter, and comfortable. One incident that really stood out was when we returned to the hotel to use the restroom and were denied access to our own room because it was being cleaned. We were asked to wait and couldn’t use the restroom in the meantime, which felt unreasonable. We ended up having to go to a nearby McDonald’s instead. Overall, while the hotel’s location is unbeatable, the service and room quality left a lot to be desired for the cost. We enjoyed the city itself, but I wish our hotel experience had matched the energy and hospitality we felt outside.

Morgan Reilly

THEY WILL FRAUD YOU. Update : contact IHG support, they helped within an hour to get a refund Original review: After checking out of the hotel, I was unexpectedly charged over $500 on the card I had provided for security. I called and spoke with the manager, who said she couldn’t locate the charge in their system. She assured me that someone from the finance team would investigate and get back to me. I never heard from them again. I’m still disputing the charge with my credit card company. The room was fully paid for with points, and we left it in clean condition. There was absolutely no reason for any charge. Avoid this place. As a side note, the new bathrooms are terribly designed. The mirror is on a completely different wall from the counter, and the outlets are on the opposite side of the room—making it awkward and even dangerous to use a curling iron. There was also no full-length mirror anywhere in the room. I really wanted to like this hotel, but the poor customer service and bizarre bathroom setup ruined the experience.

Joe Marks

I say this in the nicest way possible; but this hotel is like staying at the Motel 6 of Time Square. The location is amazing. The staff is super friendly. The condition of the hotel is about what I would expect at a truck stop motor lodge driving through rural America. The rooms are clean, your floor and room once you get out of the crowded lobby is relatively quiet. The doors are nice and thick and you feel safe. But the conditions of the room make it so that you in no way feel like you are in a luxury hotel. We got a really good rate through a 3rd party website and that plus the location was the main reason we stayed here. And that was totally fine. We got exactly what we paid for. I feel bad for anyone though who books through an unscrupulous travel agency presenting this as a luxury hotel experience. The carpets are worn out. The paint is chipped. The furniture in the room has seen better days. The TV was nice and the room didn't feel super cramped for a family of 4. A mini-fridge and a microwave would have been nice for left overs but the ice machine worked great for our drink cooler and there is also a nice colligan water dispenser on the floor (do not drink NYC tap water!) The lobby is nice but a little small (seems like it's currently undergoing a renovation) and can definitely get crowded at busy times of day. Breakfast was a little disappointing, it was just prepackaged pastry and basic fruit (apple or orange) in a bag. The best part about it is was honestly the free tea / coffee to start the day off. All in all it was a great trip, and again, the location of this hotel cannot be overstated. Right in the heart of the city with easy walks to the Empire State Building, Rockefeller Center, and Central Park with plenty of subway options to get anywhere else in the city. As long as you are okay with rooms that are basically a place to crash out and sleep after long days and nights exploring the Big City it's totally fine. Just don't pay too much expecting some 4 star luxury room.

Cathryn Smith

Do not book this hotel until all renovations are completed. The photos online are of the newly renovated rooms. Our room was old and dirty. False advertising at its finest. This was the worst hotel room I’ve ever been in. The only positive is the location. Problems are listed below. 1. The room was filthy and we could tell as soon as we walked in. 2. The carpet had stains on them. 3. The bathroom was absolutely disgusting. Pictures are attached. 4. They only gave us ONE set of towels and there were three of us. We had to constantly go to the lobby and ask for more towels because the phone in our room either didn’t work or the front desk/housekeeping did not answer. 5. We were offered a new room and it never happened. 6. We were told we would not be charged the deposit fee since the condition of the room was so bad and we never got a new room. Well, today I’ve been charged the deposit fee and no one is answering the phone yet again. 7. Other guests also had a similar experience or worse. One guest said he got moved into a new room and the AC wasn’t working at all. He had health issues and really couldn’t afford to be uncomfortable like that. He said he complained multiple times with no resolve.