The Manhattan at Times Square Hotel

Nadjma Beauty

The hotel stay itself was okay. The staff was friendly, but I they are always on their phones.. Very important to mention: the hotel is very old. The pictures you see online or on third-party platforms like Booking, Trivago, Trip.com, etc. do not reflect the actual reality. Just as an honest warning. The bathroom is definitely in need of renovation. Apart from that, the overall standard is average and what you would typically expect. The beds were very nice and extremely comfortable a typical king-size bed, which was a big plus. Important warning: Never book this hotel again. As a result, we were charged another $650 on our credit card at check-in. It took several phone calls and written communication after returning to Germany until the money was finally refunded about 10 days later. The location is excellent right at Times Square. Very central, everything you need is within walking distance.

Lynn Esler

I’ll be honest, I did have low expectations, very low expectations, about staying here after reading the reviews on Google, but I really had a great stay here. I stayed over the Thanksgiving break among a group of 5 people so I did expect to queue for a long time checking in, especially after reading the reviews. There were loads, and I mean loads of seats at the reception area for people to wait at. There were some really welcoming, friendly and chatty porters who offered to look after our bags while we waited and I did not feel they were pushy or persistent for a tip from us. The queue did move really quickly, I didn’t think we were waiting for long. Raquel at reception was fabulous. She advised us that the card/key to the room is very sensitive and should not be stored next to a phone or credit card because this can deactivate it but none of us had any problems with our keys. I will be honest, we were all on the 6th floor and the decor does feel a little outdated. I know there are refurbishments taking place and none of us were disturbed by any of the work. Again, the rooms were outdated, but were fine. Each of the rooms we were clean, had a working TV, a coffee machine, plenty of lavatory paper etc. The beds and pillows were very comfortable. I did find it unusual that there wasn’t a fridge because most hotel rooms did have a mini-fridge. Although I think one could have been ordered from reception if we asked but none of us needed one. Noise-wise, it wasn’t as loud as I thought it would be. The windows in our rooms did open which was great for letting fresh air in. Realistically, it is in Manhattan and about a 1-minute walk from Times Square so you are going to hear outside noise. Although we did get used to it and after a long day of walking and exploring, we were all so tired that we slept through most of the night comfortably. There is an ice-machine and water cooler on each floor, but the one on the 6th floor didn’t work so I went to the 8th floor which had one working perfectly, not too far from the elevator. I forgot to report this to the reception while I was there so I can’t really fault the hotel for the ice-machine and water cooler not working on the 6th floor if they didn’t know about it. The housekeeping team came to our rooms every day and they were all so lovely. On one day when we were all having a lie-in, the housekeeping team knocked on the door, waited for a response and offered to come back. I said no because we would be resting for while and yet they still offered us fresh towels, more lavatory paper, to empty the bins etc. They were all so friendly and lovely, they couldn’t do enough for us. The ‘Grab and Go’ breakfast is still a nice option and you do have the option to buy additional coffee, drinks and snacks from there. I think it’s open to 12.30pm every day which I think is a great service, especially if you’re not a morning person and don’t want to rush yourself down before a certain time. Even during check-out, the porters weren’t very persistent for tips and stored our luggage away from the reception. They even asked how we were getting to the airport and did we need help calling a taxi. So truthfully, I can’t really complain too much. It was a great budget-friendly option with a great location. If it’s your first visit to New York and you need a convenient location, I highly recommend staying here and I would gladly stay here again.

Dianne Winstead

Great location!! We were within walking distance of the theatres, Times Square, and Rockefeller Plaza. Room was nice, king bed was comfortable, and the lobby was beautifully decorated for the holidays.The one con was, there was construction going on in the hotel so it was noisy. Otherwise, a great place to stay. The staff was very helpful, friendly, and welcoming! There was no restaurant there yet, but there was a small grab n' go to get snacks, soft drinks etc. However, there are restaurants very close by so that wasn't a problem for us. We would recommend this hotel especially for the friendly staff and great location.

Theresa Ruiz

The only good thing about this place is the location. I paid almost $600 a night. The room was dirty. Stains on ceiling. Stains on the floor. Stains on the bedsheets. The pillows were so flimsy and gross, I ended up using the pillows from the other bed (got two beds) and it still wasn’t enough. The bed felt like a water bed but it wasn’t. It was squishy in some spots and firm in others. It looked like the rooms haven’t been updated since the 90s and cleaned since the early 2000s. For almost $600 a night I expect AT LEAST clean sheets. I slept on the comforter in My clothes. Disgusting. The shower also would only do either arctic tundra cold or pits of hell hot. There was so happy medium. Also there was mold in the grout in the shower. I always bring My own soap, but I usually wash My hands when I first get in with whatever hotels body wash soap. It was empty. Also I could feel water trapped under the tub. Disgusting disgusting disgusting. It felt like I was at a motel 6. Gross.

Jennifer Flexser

We stayed in an unrenovated room on floor 11. The pictures posted are not accurate. Let’s begin with the hallway on floor 11 from the elevator specifically the carpet was not very nice to look at old, creased and weathered possibly originally from the 80’s. Room was very outdated, peeling wall paper, furniture from the 80’s, bed seemed like the springs were blown out on one side, very few outlets to plug anything into, tub felt like there was water underneath it and no refrigerator. Heater did not work it was 67 in our room, maintenance came up fixed it but then the next day it wouldn’t turn off. Now I did NOT see anywhere when I booked they were actively doing construction! We were woken up at 8am with drilling and hammering what seemed to be directly above us or in the room next door, I don’t know but it was loud and constant when we were in our room in the morning. Had that been a disclaimer or even mentioned I might have chose a different hotel. This hotel was NOT inexpensive in the least bit and I feel completely disappointed for what I paid. Nothing was mentioned at check in about the construction either. The room attendant was attentive and nice and always asking if we needed anything.