The Manhattan at Times Square Hotel

Amy Bullas

My partner and I have just come to the end of our trip for our 30th birthdays. Before coming, reading the reviews - we were a bit concerned with what people had said. We booked a premium room to be on the safe side. We arrived after 7 hours of flights and the staff were very nice. We were early so wandered down to Times Square until check in. Our first room unfortunately was missing a blind chain so we weren’t able to put the blind down. However, after going to reception, they were very understanding and moved us to a new room which was better and they were nothing but apologetic. Electric blinds and an amazing rainfall shower which was brilliant. The bed was comfy and it had everything we need. Yes, it may need a fresh up here and there, but those kind of things don’t bother us whatsoever. As two people that only use the room to sleep, this was ideal location for us as we were out all day everyday. Yes the hotel is currently under renovation but this only affected us one day where the carpet in the hall was getting replaced but this was all done by the time we were back. I would definitely return here but if the renovation side of things bothers you, maybe book to stay when these are all done. The 17th floor is currently getting renovated and everything 18th floor (our floor) and above are more than adequate. Please don’t let some of the reviews put you off - especially if you’re like us and are never in the room and just use it for sleeping.

Maria G

3/5. It is very outdated and currently undergoing construction, so throughout the day and sometimes into the evening you can hear construction tools. It made it difficult to fully relax during the stay. My room was also near the elevator, and we could constantly hear it thumping every time it moved, which added even more noise. On the positive side, the room itself was clean. The sheets and towels were fresh and well maintained, which I appreciated. However, the room felt like it was falling apart in several places. The TV didn’t work at all because none of the channels had signal, the bathroom was very small, one of the sink handles was loose, and even the lampshade looked worn and damaged. Overall, the room clearly needs updating. The reason I still gave the hotel 3 stars instead of lower is because the location is excellent. It’s close to great restaurants, shops, and the subway, which makes getting around very convenient. Overall, it’s an okay stay if location is your top priority, but the outdated interior, maintenance issues, and construction noise were not what I expected.

Angela Botiba (Angyel7)

Fair warning: this hotel is under construction, and it shows. I stayed in a standard room first and later upgraded to a “premium” room for an additional $300. Unfortunately, the upgrade was not worth it. Standard room: Only book this if location is your top priority. The carpet was worn and dirty, the mattress had noticeable springs, and the room overall felt tired and poorly maintained. Premium room (paid upgrade): I regretted paying extra. The room still had multiple issues and did not feel premium at all. This experience convinced me to stick with well-known hotel chains in NYC (Hilton, Courtyard, etc.) going forward. Major issues during my stay: 1. Wi-Fi: Extremely unreliable. I was kicked off every few minutes and could not work remotely at all. But forget working; unreliable wifi in any metro area is unacceptable!!! 2. Shower: Very poor water pressure. Washing my hair was genuinely uncomfortable. 3. TV & remote: Remote barely worked. Channels were not listed, and the guide didn’t function. 4. Bedside lights: Not working on either side of the bed. 5. Bathroom: No towel hooks, which was inconvenient. 6. Cleanliness: The room was generally clean, but on the first night the shower area was absolutely disgusting. 7. Front desk service: Unfriendly and unwelcoming. I was literally told I was “paying for the location, not the room,” which says everything. 8. Security: For such a prime location, security felt lacking. When I arrived, someone outside was swinging a large metal chain, and even my Uber driver suggested waiting until we felt safe. Anyone can walk into the lobby, there are no elevator restrictions, and I had little confidence in the security presence. 9. Included Paid Breakfast: Very basic: pastries, fruit, and coffee/tea. With so many diners nearby, you’re better off eating elsewhere. One positive: Housekeeping - The woman who assisted me was professional, kind, and genuinely helpful. Bottom line: Great location, but the rooms, service, and overall experience do not justify the price, especially while construction is ongoing.

Ricky Stanton

After reading some of the reviews, I wasn't looking forward to staying at this hotel. However, that all changed when I opened the door to my room. It was huge. 2 double beds, which were super comfy. A large bathroom and a great view. It does seem that if you are staying on the higher floors, 19,20,21 and 22, the rooms have been upgraded. I would definitely stay here again. I didn't have a great deal of interactions with the staff, but when I did, they were always polite and friendly. The location was also perfect.

Jenny Hickman

One of the more uncomfortable nights of sleep I’ve had. Room was boiling hot and no ability to control the temp or open the window. Floors and carpet in the room were dirty. I have had cleaner and more comfortable stays in budget motels. It was a short overnight stay so I don’t have a sense of how the staff would have handled it, because I had to leave early the next day anyway. But people definitely should be aware that rooms are lacking. I definitely won’t be staying here again and will steer others away as well.