The Manhattan at Times Square Hotel

Antonio

I was extremely scared by the good price compared to the bad reviews: I was totally wrong. We were staying in one of the renewed room, which was absolutely perfect. Staff was polite and extremely helpful every time we asked. Position of the hotel is the best one you can have. I do not have anything bad to say about this place and I recommend to book there.

Abby Trepanier

Staff were absolutely amazing! The location is truly amazing! Only a few minutes away from Times Square and the Broadway Theatre. The rooms are okay. I was in a standard two bed bedroom and it definitely need a little update. I felt like I walked into the 90s when I opened the room door. Aside from that it’s pretty clean maybe just little details and corners here and there. Overall though it is definitely worth it just for its location!

Lucky Reddy

Review for The Manhattan at Times Square Hotel We stayed here for two nights on our first visit to New York City. The best part of the hotel is its location — right in the heart of Times Square, which made it easy to explore the city on foot without needing our car. That convenience was a big plus. However, our experience with the hotel itself was disappointing. Most of the staff, including the front desk, bellhop, and waitstaff, came across as quite rude, even after we offered tips as a kind gesture. Only one lady during our stay was kind and helpful, which stood out. Our initial room was very small — barely enough space to open our suitcases on the floor. It had an old, noisy AC and a tiny bathroom, which didn’t match what we expected, especially for the price we paid (around $700). After raising our concerns and paying extra, we were finally moved to a better room that was more spacious, quieter, and comfortable. One incident that really stood out was when we returned to the hotel to use the restroom and were denied access to our own room because it was being cleaned. We were asked to wait and couldn’t use the restroom in the meantime, which felt unreasonable. We ended up having to go to a nearby McDonald’s instead. Overall, while the hotel’s location is unbeatable, the service and room quality left a lot to be desired for the cost. We enjoyed the city itself, but I wish our hotel experience had matched the energy and hospitality we felt outside.

Jeff Coen

Sadness in Times Square! Not to completely slam this place, so positives first. Location to everywhere is amazing. Everyone we encountered who worked here was wonderful. Friendly, outgoing, helpful. Doormen, receptionists, concierge. Guys who served the continental breakfast. Can't say enough nice things about the staff. Ok, on to the bad and I mean WOW, from the moment you get off the elevator. Carpet wrinkled, coming up in places. Rooms! Yikes! Wallpaper peeling, dingy frayed curtains, cracked tile in bathroom, ceiling paint peeling. Dressers missing knobs. I know renovations are under way, but talk about false advertising. Pictures on web site no way represent actuality. For the price charged, I'd be hard pressed to recommend this to anyone.

Cathryn Smith

Do not book this hotel until all renovations are completed. The photos online are of the newly renovated rooms. Our room was old and dirty. False advertising at its finest. This was the worst hotel room I’ve ever been in. The only positive is the location. Problems are listed below. 1. The room was filthy and we could tell as soon as we walked in. 2. The carpet had stains on them. 3. The bathroom was absolutely disgusting. Pictures are attached. 4. They only gave us ONE set of towels and there were three of us. We had to constantly go to the lobby and ask for more towels because the phone in our room either didn’t work or the front desk/housekeeping did not answer. 5. We were offered a new room and it never happened. 6. We were told we would not be charged the deposit fee since the condition of the room was so bad and we never got a new room. Well, today I’ve been charged the deposit fee and no one is answering the phone yet again. 7. Other guests also had a similar experience or worse. One guest said he got moved into a new room and the AC wasn’t working at all. He had health issues and really couldn’t afford to be uncomfortable like that. He said he complained multiple times with no resolve.