The Manhattan at Times Square Hotel

Alijan Alijan

This hotel was a great experience overall. We arrived and got upgraded to a king-size room — winning, right? Well… not quite. It was very basic and the shower completely gave up the next morning. I went downstairs and asked for our original room back and they sorted it straight away (credit where it’s due). Our original room was basic but comfortable, cozy, had a great view, and the shower was AMAZING (justice restored). Renovations were going on, but honestly for the price we paid, it was an absolute bargain. Breakfast wasn’t sit-down — it was a lobby queue, grab-and-go situation. You got a croissant or bagel with cream cheese, yogurt, a piece of fruit, plus coffee or tea, or orange or apple juice. Simple, but it hit the spot before heading out. I loved the American accent and the majority of the staff were friendly, made our stay comfortable, and really took care of us. Good location, tourist tax paid, concierge tipped for watching our bags — fully living my New York life. Best experience ever and I’d 100% stay here again.”** 😎🇺🇸✈️

Kayla Brown

Room was great, spacious and clean! Location was so nice and easy, right where we wanted to be in the busy of everything. Everywhere we wanted to walk to was a 10-15 min walk. Only complaint is the heat, the room wouldn't go under 76• the whole time it was miserably hot. I did request for someone to come check, but that never happened. We also checked into our room Friday @3pm and immediately went to check the city out. Came back around 7pm and to our surprise our room was open and a housekeeper was in our room said giving us a "turn down", that was very odd as her cart was on the entire other side of the hall. Nothing was done to our room, so that was strange as hell. The rest of the stay was smooth and staff seemed fine. BUT the room was beautiful and great location!

Sarah Jameson

We have just returned from 5 days at the Manhattan , we had concerns after reading the reviews & I am glad to say we did not experience any of the said problems from other reviews . Location -perfect Staff - very friendly Breakfast - a basic grab & go kiosk , but we enjoyed our croissant and coffee every morning ! Rooms - we upgraded via love holidays after reading the negative room reviews , we only paid an extra £125 to upgrade and the charge also then included breakfast ! The room was great, all newly renovated with a huge comfy bed , view over broadway ! Large tv and coffee machine & a lovely bathroom with toiletries . Hotel tax - when we checked in the lady said all taxes have been paid , so I just need to hold $200 for a holding deposit , on check out they then said it was actually for a facility fee and we would not be getting it back , I asked for the manager and she kindly refunded this for us ! So please be aware all taxes being paid does not include a facility fee of $40 per day per room I would definitely come back & highly recommend an upgraded room if you book as the floors for the older rooms do look very outdated

shanued louise

Our stay at the Manhattan hotel started the trip off disappointing! We booked are trip through are local travel agent who we've booked with multiple times and had no problems with. When booking she requested for us to have a refurbished room however upon arriving we were told that this request would be an extra $100 + tax per night due to it being valentines week. This trip was booked months in advance and we wasn't made aware from the hotel that there would be any extra charges. This would have added an extra $400 on top of what we've already paid all because its valentines week (We weren't even staying there on the actual date of valentines day). When looking on their official website the difference in price between the standard room and premium room is $39 which for are four night stay would have been only an extra $156. This amount we were willing to pay as we didn't get this option when booking however ramping up the price due to it being valentines day just seems unreasonable. Charging such a significant extra fee for a room that simply appears to be in decent, updated condition feels unreasonable and misleading. Guests should not have to pay a premium just to stay in a properly maintained room and should be informed if the price is increased due to holidays. If we were made ware of this from the begging we would have spent this extra money getting a better hotel with more value for money. The room we received was extremely outdated and old. The furniture was worn, the décor felt neglected, and the overall condition did not match the photos shown online. The space felt tired and poorly maintained. This hotel has potential when it's completely renovated and until then I wouldn't bother returning. On a more positive note we found staff to be very pleasant, we were always greeted with "good morning" or "good afternoon" when coming in and out the hotel. The hotel is also located in a great area of Times Square which is one of the main reason we picked it.

Carmen Meyette

We had a wonderful stay at The Manhattan. While initially our room left a lot to be desired, we provided feedback when prompted and the manager (Steven) acted quickly. We were given a new room and all of our concerns were addressed. The hotel is undergoing renovations so we can certainly forgive the bumps along the way - the quick and helpful customer service made this place shine and guaranteed we will happily return next time we come to the city for some broadway. It is perfectly situated for going to the theatre and a perfect near-Times-Square retreat.