The Manhattan at Times Square Hotel

Ricky Stanton

After reading some of the reviews, I wasn't looking forward to staying at this hotel. However, that all changed when I opened the door to my room. It was huge. 2 double beds, which were super comfy. A large bathroom and a great view. It does seem that if you are staying on the higher floors, 19,20,21 and 22, the rooms have been upgraded. I would definitely stay here again. I didn't have a great deal of interactions with the staff, but when I did, they were always polite and friendly. The location was also perfect.

Angela Botiba (Angyel7)

Fair warning: this hotel is under construction, and it shows. I stayed in a standard room first and later upgraded to a “premium” room for an additional $300. Unfortunately, the upgrade was not worth it. Standard room: Only book this if location is your top priority. The carpet was worn and dirty, the mattress had noticeable springs, and the room overall felt tired and poorly maintained. Premium room (paid upgrade): I regretted paying extra. The room still had multiple issues and did not feel premium at all. This experience convinced me to stick with well-known hotel chains in NYC (Hilton, Courtyard, etc.) going forward. Major issues during my stay: 1. Wi-Fi: Extremely unreliable. I was kicked off every few minutes and could not work remotely at all. But forget working; unreliable wifi in any metro area is unacceptable!!! 2. Shower: Very poor water pressure. Washing my hair was genuinely uncomfortable. 3. TV & remote: Remote barely worked. Channels were not listed, and the guide didn’t function. 4. Bedside lights: Not working on either side of the bed. 5. Bathroom: No towel hooks, which was inconvenient. 6. Cleanliness: The room was generally clean, but on the first night the shower area was absolutely disgusting. 7. Front desk service: Unfriendly and unwelcoming. I was literally told I was “paying for the location, not the room,” which says everything. 8. Security: For such a prime location, security felt lacking. When I arrived, someone outside was swinging a large metal chain, and even my Uber driver suggested waiting until we felt safe. Anyone can walk into the lobby, there are no elevator restrictions, and I had little confidence in the security presence. 9. Included Paid Breakfast: Very basic: pastries, fruit, and coffee/tea. With so many diners nearby, you’re better off eating elsewhere. One positive: Housekeeping - The woman who assisted me was professional, kind, and genuinely helpful. Bottom line: Great location, but the rooms, service, and overall experience do not justify the price, especially while construction is ongoing.

Arti Challenor

This hotel was a great experience overall. We arrived and got upgraded to a king-size room — winning, right? Well… not quite. It was very basic and the shower completely gave up the next morning. I went downstairs and asked for our original room back and they sorted it straight away (credit where it’s due). The front desk lady was NOT impressed with the complaint and was pretty rude, so I simply avoided her after that — problem solved 😬 Our original room was basic but comfortable, cozy, had a great view, and the shower was AMAZING (justice restored). Renovations were going on, but honestly for the price we paid, it was an absolute bargain. Breakfast wasn’t sit-down — it was a lobby queue, grab-and-go situation. You got a croissant or bagel with cream cheese, yogurt, a piece of fruit, plus coffee or tea, or orange or apple juice. Simple, but it hit the spot before heading out. I loved the American accent and the majority of the staff were friendly, made our stay comfortable, and really took care of us. Good location, tourist tax paid, concierge tipped for watching our bags — fully living my New York life. Best experience ever and I’d 100% stay here again.”** 😎🇺🇸✈️

Rachel Monteith

The staff were lovely and extremely helpful, always happy to give directions and recommendations for places to visit. They helped us with our bags and made sure our room was perfect. A special mention to Racquel, who was especially kind, welcoming, and friendly her bubbly personality made us feel safe and so happy during our first time in New York City, and her recommendations were great. The rooms were clean and beautiful, and the hotel is in a fantastic location, close to everything and very accessible. Overall a 10/10 stay and we would definitely return.

Nadjma Beauty

The hotel stay itself was okay. The staff was friendly, but I they are always on their phones.. Very important to mention: the hotel is very old. The pictures you see online or on third-party platforms like Booking, Trivago, Trip.com, etc. do not reflect the actual reality. Just as an honest warning. The bathroom is definitely in need of renovation. Apart from that, the overall standard is average and what you would typically expect. The beds were very nice and extremely comfortable a typical king-size bed, which was a big plus. Important warning: Never book this hotel again. As a result, we were charged another $650 on our credit card at check-in. It took several phone calls and written communication after returning to Germany until the money was finally refunded about 10 days later. The location is excellent right at Times Square. Very central, everything you need is within walking distance.