The Manhattan at Times Square Hotel

Renee Testro

Arriving at the hotel after midnight, having called early evening to reconfirm our rooms and inform the hotel of our late arrival due to a delayed flight, we were kept waiting for over an hour due to 'an issue'. The issue turned out to be that our rooms were not available. The night manager was extremely rude, did not apologize and told me i should be grateful that he was willing to help me out with two king rooms for 7 people. I had to book a room at another property at three times the nightly rate to sleep two of our party, and deal with very upset and tired children. Eventually around 2am we were able to access the two king rooms for 5 people. They were unrenovated rooms (we had booked renovated rooms) with aircon not functioning, and it made for a very uncomfortable night. The next morning a very apologetic staff member assisted us in getting access to the rooms we had booked but we had to vacate the room for 4 hours until the rooms were available. With little compensation offered this was an extremely stressful, expensive and negative experience. I had read the reviews and understood the hotel was under renovation and the stay may not be smooth but I never expected to arrive to deal with that. Once in the rooms we had booked they were fine and I would have had no complaints. Multiple families were checking in at the same time as us and were experiencing the same issue. So be warned if you are arriving very late!

Thanong Aupitak

I honestly don’t even know where to start: this hotel was one of the worst experiences I’ve ever had. Like many other reviews have said, it looks absolutely nothing like the photos. The place is old, smelly, and depressing. If you’ve ever seen the movie 1408, you’ll know exactly what I mean. Our first room was dirty and run down. I could live with the fact it was old, but the moment something gross came up through the bathtub (most likely from the room next door), that was it. We went to the front desk, and they moved us to a smaller room. But instead of being better, it was even worse: the AC was so loud we couldn’t sleep, one of the drawers was completely missing, the only one left was broken, and the bathtub didn’t drain properly. We complained again, and they admitted that many guests had the same issues. They told us it would take time to send someone to check the AC, and that maybe they could change our room the following morning. After a long flight, we were too exhausted to keep pushing, so we just dealt with it. But honestly, I’m sure they had other available rooms. The front desk staff were okay, nothing great, but the concierge was on another level of disappointing. When we checked out, we left our bags with them and asked if there was any charge. They said no, just tips. I get how tipping works. we’ve tipped everywhere on this trip but if you give good service, people want to tip you. You don’t need to beg for it. We even told the guy (Alex) that we didn’t have cash at the time, but we’d leave a tip with the front desk later for him. He seemed fine with that. But when we came back to collect our bags, the staff literally said behind our backs, “Alex said they were going to give us tips.” I was standing right there and heard it. That moment sealed it for me — I decided not to tip any of them. If you’re going to treat guests like that, consider it the bare minimum of your job. Honestly, I should’ve been asking for a refund instead. They’re apparently renovating to become a Crowne Plaza, but if they keep the same staff and attitude, don’t bother. Just stay far away from this place. If there was a zero star, that would be my genuine rating.

Karen Cuff

AVOID AT ALL COST!!! I'm lost for words to describe my experience at Manhattan Time Square hotel. I arrived with my son at the hotel in early hours of yesterday 7/10/25. I had notified the hotel of my arrival time and had a pleasant communication with them and was feeling quite happy at staying at the Manhattan Time Square. BOY I WAS SO WRONG !!! Arriving at reception at 12:10 am. I was checked in by a very unpleasant and stressful employee. No hello or smile. I was charged a room service and told I would receive my room key shortly which was a lie. (Maybe if he had been honest in the first place about the hotel being over booked people would have been more understanding) I found this strange as normally you are issued your room key straight away. I was then made aware by 4 other people that they were also waiting to be allocated a room. After 40 minutes I asked to use the restroom and was told the only restroom were in the hotel room and as I wasn't allocated one as yet I would have to wait!! This I found unbelievable! I look forward to your response on this. After one and half hours I was allocated a room by the so called Manager who I my opinion should not be in the position as he didn't know if he was coming or going! We were not allocated the room I had booked. I was told don't unpack we will allocate you a new room tomorrow. The room that we were allocated had not been cleaned. There were all hairs around the shower plug. I have pictures if required. This is totally unsatisfactory. It's seems to be that I was not the only person to have experienced this speaking to other guest in the hotel. I hope helps anyone thinking of booking. zMy only advise is DoN'T

Dor Gefen

Hi, we've been in the room for 9 days, got immidietly upgraded to the 18th floor for a king size bed, That, did not help. The showers were cold/slightly warm, even after asking for a repairman a couple of times. The breakfast is just awful, you get to choose a fruit (and they usually just had apples), a small variety of pastries, and a drink. Oh and if u get oatmeal u get the smallest cup i've seen. The only good thing about the hotel is the location.

Melly Stacks

Extremely Disappointing and False Advertising ⚠️ So We booked a room at this hotel thinking it would be a decent clean new room for $300+ as the pictures online looks spectacular. However, upon check-in, I was shocked to find that the entire hotel was completely different on the inside than the photos advertised online. You think you’re getting a brand new renovated clean room? think again! It was dark, poorly maintained, and frankly, disgusting. It reminds me of the Cecil hotel in Los Angeles or circus circus in Vegas. This feels like a clear case of false advertising. I’ve stayed at Motel 6 that was more accommodating and more comfortable and cleaner than this hotel. The difference between the online presentation and the reality of the room is massive and unacceptable. It is truly not fair to the customers who pay good money to stay here just to get scammed!! WE WOULDNT HAVE STAYED HERE IF WE KNEW THIS IS WHAT ROOMS LOOK LIKE ⚠️ I would caution anyone booking here based on the website photos. Stay away if you expect a room like the one in the pictures.