The Manhattan at Times Square Hotel

Octobertiger (lady tiger)

If this review is helpful, please make sure you leave it a like. 👍🏽👍🏽👍🏽 Okay, guys. There are a couple of things that need to be said about the Manhattan in Times Square New York. Let us start with the good stuff and move to the bad stuff. The best thing about this hotel is absolutely the location. It is very easy to get to a lot of things from this hotel walkable, as well as jumping on the subway. The staff was incredibly hospitable and friendly for the most part. The hotel staff cleaned very well. Now, let's talk about the bad stuff. The hotel has seen better days. It obviously is in need of remodeling, which they seem to be starting because the lobby itself is blocked off for remodeling. But it would seem like you would remodel the rooms first because they really need a lot of help. There were very few outlets to use, and one of the few outlets that was in my room was actually unusable because it was broken. The room that I received was quite small but I didn't mind that as much as the inconvenience of the outlets and the old furniture. The bed was probably the only good thing about the furniture because it did sleep well. Also, I forgot to mention that there was good, hot water pressure. There was actually a cigarette hole burnt into my curtains, which definitely were not blackout.Curtains, something you need in Times Square. When I checked into the room, I went to go iron some clothes and the iron was missing. I called downstairs, and they questioned if the iron was still there, I told them no, and I wanted an iron. They brought it up to me. One of the light bulbs was blown out, so I had to call downstairs to have them fix that, too. When I call downstairs to get a duvet, it literally took them two hours to bring it up. All in all, with this experience, unless it is absolutely necessary. I will probably try to choose something that is closer to this hotel and not stay at this hotel.

Marianne Arundale

Great location pretty good service but the renovation make the overall experience a one star review. We could hear the construction through the wall as though they were in the room with us. Construction dust was all over the lights and the plugin was hanging out of the wall. We could even hear word for word conversations between the construction workers. I understand this is something that needs to happen for growth but they need to keep some distance between the work and The guest. Also we arrived early and were able To leave our luggage so we could start exploring the city. When we asked about using a bathroom before we left to go out into the city we were told there was no bathroom for guest. We had to go 2 blocks away and buy something to be able to use the restroom.

Bethany Grove

We had a very long stay here and were in one of the remodeled rooms. My only complaint was the AC! The first few days it was miserable due to the heat wave + humidity. The AC just didn’t cool the room at all and made it uncomfortable at night. However, I have to get a shout out to Michelle in housekeeping. She was phenomenal and made our entire trip. Always checked on us if we were in the hallway, made sure to engage with my daughter about her dance competition and was just a joy. Also, shout out to the staff in the front with the bell desk. When the elevators were overwhelmed with check outs, they took a few of us to the service elevator just to keep everyone moving. It was appreciated! I am interested to see what the hotel looks like when all of the construction is done. Would stay again but would request a fan or two if it is in the summer and would only stay on the remodeled floors.

Lucky Reddy

Review for The Manhattan at Times Square Hotel We stayed here for two nights on our first visit to New York City. The best part of the hotel is its location — right in the heart of Times Square, which made it easy to explore the city on foot without needing our car. That convenience was a big plus. However, our experience with the hotel itself was disappointing. Most of the staff, including the front desk, bellhop, and waitstaff, came across as quite rude, even after we offered tips as a kind gesture. Only one lady during our stay was kind and helpful, which stood out. Our initial room was very small — barely enough space to open our suitcases on the floor. It had an old, noisy AC and a tiny bathroom, which didn’t match what we expected, especially for the price we paid (around $700). After raising our concerns and paying extra, we were finally moved to a better room that was more spacious, quieter, and comfortable. One incident that really stood out was when we returned to the hotel to use the restroom and were denied access to our own room because it was being cleaned. We were asked to wait and couldn’t use the restroom in the meantime, which felt unreasonable. We ended up having to go to a nearby McDonald’s instead. Overall, while the hotel’s location is unbeatable, the service and room quality left a lot to be desired for the cost. We enjoyed the city itself, but I wish our hotel experience had matched the energy and hospitality we felt outside.

Antonio

I was extremely scared by the good price compared to the bad reviews: I was totally wrong. We were staying in one of the renewed room, which was absolutely perfect. Staff was polite and extremely helpful every time we asked. Position of the hotel is the best one you can have. I do not have anything bad to say about this place and I recommend to book there.