Millennium Hilton New York Downtown

Jennifer Reed

I have never left a hotel review before. Sincerely I mean this, I loved every aspect of my stay. They were accommodating when we had a request. All the Bellman are energetic and go way out of their way to keep us safe and feel protected. From the minute you enter the hotel you feel the pleasant vibe of all the employees. Our room had a stunning view of the WTC and the water. Every person from the front desk, to our housekeeper, to the bellman, and even the kind late night guy in the snack bar was pleasant and professional! My favorite part of my trip with my 2 daughters was the hotel. We really made a good choice there. Thank you Jennifer Reed

Thomas Phillips

My room was located on the 52nd floor, with a magnificent view of the World Trade Centre and the Hudson River. The room was spacious, with a comfortable bed, large windows and modern furniture. Just outside the hotel you can immediately find the Subway, shops and a few nice places to visit, like the WTC memorial or the Oculus centre. There’s also a 24/7 gym accessible to all guests, with very basic equipment in a small room, but it does the trick for a week or two. The down sides of the hotel: -the shower was pretty difficult to use and understand, with low water pressure. -there were four elevators, with only one of them working. On a daily basis, I would usually have to wait ~10 minutes for my elevator to reach my floor, which also meant that the elevator made several stops on the way down, becoming too crowded for some people to enter. -after spending 3500$ on your room for a week, you’d expect to be able to leave your luggage for a few hours on the day of your checkout for free, right ? Well you can, but the staff demand a tip, which would obviously be more than a 10$ bill. In conclusion, this hotel is a great place to stay if you’re looking for a nice view at a great location in Manhattan. You’d think that for the price, there would be no downsides. But if you forget about the elevator issues, the shower pressure or the tips, it’s truly an amazing place to stay which made my first visit to New York unforgettable.

Bill Lane

Stayed here twice now. Both times were mediocre. Overall the rooms are nice. But I have yet to meet a nice employee. My company booked the room and they refused to charge the card provided. I then asked for a receipt which they never sent. I called to get one and had to talk to several different people until I was able to get one. Not worth dealing with.

Stephen Gannon

Great Location and Solid Stay Overall The location is fantastic—so many subway stations nearby that make getting around super easy. The view we had of the North Tower Pool is surreal and definitely a highlight. The room itself was a bit small, but probably standard for NYC. The bathroom was a decent size, though. Beds and pillows were comfortable, and we had no issues sleeping. The water was extremely hot, which was great, though the water pressure was just okay—but still did the job. The shower head hose leaked and soaked the floor, which was a bit of a hassle. Our AC ran nonstop and never dropped below 70°F during our stay. We did have four people in the room using hair dryers and straighteners frequently, so that may have played a role. We did have some elevator issues; not everyday but enough to be an inconvenience and cause you to rethink your coming and going. The doors would sometimes close halfway, reopen 3–5 times, then finally shut and change floors. One person in our group tried to stop the door, and it closed on their forearm and started moving—thankfully, they were able to pull their arm out in time. Over our five-night stay, we had several instances where we waited 15+ minutes just to go up or down. Overall, we loved the hotel more for its location—easy access to transportation, easy access to outside food, and things to do. We felt safe around the hotel and appreciated the great price. This hotel will definitely be on top of our list when we return to New York!

Martin

Great location and views, but unexpected after-stay charges ruined the experience The location in FiDi is excellent. Our Corner King Junior Suite (high hloor) was spacious and offered wonderful views. Had we booked the room without breakfast, our stay might have been perfectly fine. Unfortunately, the experience was overshadowed by unexpected after-stay charges and the hotel’s unwillingness to resolve the issue. It’s disappointing, especially since we were returning to NYC and had considered staying at M Social again, but after this, definitely not. It’s not about the money, but about management, principle, and how guests are treated. - Staff experience was poor. Although we were the only guests at reception, check-in felt rushed, just taking a deposit and handing over the keys. Check-out was similar, with guests simply dropping keys into a basket. Any additional question, even something simple like asking where breakfast was served, made us feel as if we were inconveniencing them. - The “breakfast included” option should be reconsidered. In reality, it’s just a credit for the lobby restaurant with a limited selection, served in paper and plastic containers. Worst of all, after departure our card was charged for the restaurant bills that should have been covered under the breakfast-included booking. This completely ruined what could have been a pleasant stay. - The TV setup was also disappointing. Although it’s a modern flat smart TV, the restrictive hotel mode makes it practically useless - no streaming apps, no Chromecast or phone mirroring, no channel guide, just a basic channel list with very slow channel switching.