M Social New York Downtown

Natalie Sinclair

I was super impressed by my stay here! Antonio and Denise at the front desk were friendly, helpful, and accommodating from check-in to check-out. After a long day of travel in, they made a great first impression of my time there. The view from the room was by far, one of these best hotel views I've ever had. The room looked over the World One building, 9/11 memorial, and the river. It was really nice to just sit in the window sill and soak up the views. The restaurant in the hotel lobby had great cocktails and small bites. Breakfast (sandwiches, yogurt, fruit cups, etc.) and coffee was available for purchase both in the lobby and for room service. Some people mentioned the elevators slow and water pressure low, but honestly, neither were the case for me. Super hot water, nice pressure, and quick elevators. I honestly have zero complaints. With the weather being as cold as it was, I was appreciative the hotel was very close to 2 subway stations. It made getting around a total breeze.

Bebe Phivilay

I would give this place five stars without hesitation. I stayed at the hotel for one night, and everything truly exceeded my expectations. The staff were exceptionally helpful, attentive, and welcoming from start to finish. The rooms are modern, spotless, and beautifully maintained. We stayed on a higher floor, and the views were absolutely breathtaking. Our windows opened to two different views, and it was honestly mesmerizing—I couldn’t imagine anything more beautiful. When I first checked in, I didn’t have particularly high expectations, but this turned out to be one of the best hotels I have ever stayed in. The bathroom was clean and spacious, the room was large and incredibly comfortable, and every detail felt thoughtfully done. Pure delight from start to finish. Thank you so much—if I return to New York, I already know exactly where I’ll be staying again

Rafał T

Unfortunately, I was very disappointed with my experience during check-in. The receptionist informed me that I had to pay an additional non-refundable fee, which was not clearly mentioned in the Booking offer. According to the information I received on Booking, this fee was supposed to be refundable, but the staff member did not want to listen or properly look into the issue. Instead, he simply told me to read the offer more carefully. Also I was given a card stating that this fee included Wi-Fi, even though Booking clearly states that Wi-Fi is already included in the price and free of charge. The hotel itself is nice, has a beautiful view, and a lot of potential. However, I was also told that after all my deposit had been released, which turned out not to be true. After contacting my bank, I confirmed that the deposit was not returned. Because of these issues and the poor customer service, my overall experience was seriously affected. Unfortunately, despite the nice location and view, I would not recommend this hotel and will not be coming back.

Ekaterina Bushinskaia

I would love to leave the most glowing review and give five stars. I stayed at the hotel for three nights, and everything exceeded my expectations The staff were exceptionally helpful and attentive. The restaurant also deserves special praise the waiters and managers were wonderful, very responsive and professional. I especially appreciated the fast and easy access via QR code to the chat service, where any question or request was handled quickly and efficiently The rooms are clearly modern, very clean, and beautifully maintained. The views from the higher floors are absolutely breathtaking. We stayed on the 51st floor, and it was truly mesmerizing. Our windows opened to two different views, and I honestly could not imagine anything more beautiful! When I first checked into this hotel, I didn’t have particularly high expectations but it turned out to be one of the best hotels I have ever stayed in. The bathroom was clean and spacious, the rooms were large and comfortable. I was traveling with a small child, and I really appreciated that the room felt safe, with no sharp corners Pure delight from start to finish. Thank you so much and if I return to New York, I already know exactly where I will stay again ❤️ I also arrived well before the official check-in time, and to my delight, I was given access to my room several hours early at no extra charge. After a long and exhausting journey, this was incredibly thoughtful and truly made my day, I was absolutely thrilled As a lovely bonus, we were welcomed with a complimentary fruit platter, which was such a warm and generous touch! Thank you soooo much👍🏼❤️

Hibaq Mohamed

I’ve stayed at many hotels before but this one is extra special. The service is top notch! William at the front desk is amazing, he has great energy and is so kind and helpful. The views of the World Trade Center are immaculate. The location is close to so many things and very walkable. Next time I’m in New York, I’ll be staying here for sure!