YOTEL New York

Micaela Slotin

Ive stayed here two separate weekends this month. I think if you keep your expectations realistic, and you just need somewhere to sleep and shower, this place is perfectly fine. I would recommend it for solo or couple travelers who are okay with lower cost for limited space and bare bones amenities. Basically a hostel with private rooms. Pros: Small but clean and comfy rooms, great location. Affordable when booked in advance. You don't have to wait 6 years for an elevator. Cons: Most public amenities are broken. I went to four floors with broken ice machines before giving up and asking the very kind bartender at the restaurant on 4 for ice. Self check-in tablets do not work. The luggage storage bot does not work. The front desk employees are nice but their laptops also do not ever seem to work 😂. I swear half my check in experience was just me and the employee staring at each other while they waited for their laptop to load. Things to note: don't expect any in-room amenities (microwave, fridge, coffee maker, etc). The toilet and shower are separated from the room by a rolling glass door that doesn't even go all the way to the wall because of the baseboards, so expect to hear -everything- if you're traveling with someone else.

Elisha Leake

We booked this hotel after a previous stay 5 years ago and have had another wonderful stay. We couldn’t be happier with the experience. The room was clean, comfortable, and well-equipped. The location was also ideal, a 10 minute walk from Times Square and subway stations. The staff were all welcoming and helpful. A special mention must go to Marilyn, who truly went above and beyond to make our stay even more brilliant. Her kindness, professionalism, and attention to detail did not go unnoticed and made us feel genuinely valued as guests. We would absolutely recommend this hotel and wouldn’t hesitate to return. Thank you for such a memorable stay!

Ryan Robins

Location is great , 10 minute walk from time square and subway stations. Staff were very helpful when needed. Self check in was efficient and the rooms are very modern. Was comforting knowing we had a well kept room with a great view to come back to after a long day of exploring. Only thing wrong was the radiator for drying your towels didn’t work but that was a minor issue as they did give us fresh towels everyday ! House keeping came everyday we went out which was also great. Overall great experience staying here and glad we chose too.

Olivia

I tried to have a nice birthday gift delivered to a guest at this hotel. On the phone I was told very nicely that they'd gladly hold it at the front desk. Turns out I wasn't speaking to anyone who was physically located at the hotel, and although the gift definitely made it to Yotel, it never made it to the giftee. The phone takes you first to a bot, then to a call center nowhere near the actual hotel (they obscure this fact). You have to know to ask to be transferred to the front desk--and in about eight attempts across the day, no one at the hotel ever picked up the phone so that I could figure out what had happened to my gift. Apparently they got themselves together enough that when the actual gift shop called them, they assured the shop that the gift had arrived safely. Yet when the actual giftee asked for it at the front desk, twice, once at night and once in the morning, there was nothing, even after half an hour of searching. I think there's a strong chance this gift was stolen. At the very least there is zero communication between any parts of the whole contraption. I also think there's an AI bot responding to every review that was prompted to respond to every concern and talk about renovations. Unrelatedly, I'd like to lodge my serious concerns about broccoli being stuffed in the pillows and real zebra fur being used on the walls. I'm appalled by this and hope the upcoming renovations include zero vegetables or endangered species artifacts. Edited to add: The bot asks for my phone or email, but I cannot reply to it privately and have ALREADY left voicemails and emails on all phones and emails Yotel tells guests to contact. I have zero trust that those ever get checked. I have tried to make myself as contactable as possible and haven't been contacted. You can easily contact me if that's what you actually want to do.

Jess Romero

Stayed here for 3 nights over Christmas. Had king bed with sleeper couch. Positives: the shower- water pressure and shower head were fabulous! The king bed was so, so dang comfortable! The room size was great. The location was convenient to get to Times Square, Broadway, Bryant Park, etc. Negatives: the lack of privacy for the bathroom/shower. It was a clear glass door and white curtain. No fridge or microwave. Watch out for homeless or scammers pretending they are staying at the hotel, but then try to follow you to your room. My husband caught on to this and let a hotel worker know and they kicked the guy out. But...I think this is NOT isolated to this hotel. Overall, for the price and location, you can't beat this place. If you are picky about the wood trim and paint and things being perfect, this is not place for you. But if you are visiting and pretty much only in the room for sleeping and showering, this place is great!