YOTEL New York

Elisha Leake

We booked this hotel after a previous stay 5 years ago and have had another wonderful stay. We couldn’t be happier with the experience. The room was clean, comfortable, and well-equipped. The location was also ideal, a 10 minute walk from Times Square and subway stations. The staff were all welcoming and helpful. A special mention must go to Marilyn, who truly went above and beyond to make our stay even more brilliant. Her kindness, professionalism, and attention to detail did not go unnoticed and made us feel genuinely valued as guests. We would absolutely recommend this hotel and wouldn’t hesitate to return. Thank you for such a memorable stay!

Ryan Robins

Location is great , 10 minute walk from time square and subway stations. Staff were very helpful when needed. Self check in was efficient and the rooms are very modern. Was comforting knowing we had a well kept room with a great view to come back to after a long day of exploring. Only thing wrong was the radiator for drying your towels didn’t work but that was a minor issue as they did give us fresh towels everyday ! House keeping came everyday we went out which was also great. Overall great experience staying here and glad we chose too.

Olivia

I tried to have a nice birthday gift delivered to a guest at this hotel. On the phone I was told very nicely that they'd gladly hold it at the front desk. Turns out I wasn't speaking to anyone who was physically located at the hotel, and although the gift definitely made it to Yotel, it never made it to the giftee. The phone takes you first to a bot, then to a call center nowhere near the actual hotel (they obscure this fact). You have to know to ask to be transferred to the front desk--and in about eight attempts across the day, no one at the hotel ever picked up the phone so that I could figure out what had happened to my gift. Apparently they got themselves together enough that when the actual gift shop called them, they assured the shop that the gift had arrived safely. Yet when the actual giftee asked for it at the front desk, twice, once at night and once in the morning, there was nothing, even after half an hour of searching. I think there's a strong chance this gift was stolen. At the very least there is zero communication between any parts of the whole contraption. I also think there's an AI bot responding to every review that was prompted to respond to every concern and talk about renovations. Unrelatedly, I'd like to lodge my serious concerns about broccoli being stuffed in the pillows and real zebra fur being used on the walls. I'm appalled by this and hope the upcoming renovations include zero vegetables or endangered species artifacts. Edited to add: The bot asks for my phone or email, but I cannot reply to it privately and have ALREADY left voicemails and emails on all phones and emails Yotel tells guests to contact. I have zero trust that those ever get checked. I have tried to make myself as contactable as possible and haven't been contacted. You can easily contact me if that's what you actually want to do.

Jess Romero

Stayed here for 3 nights over Christmas. Had king bed with sleeper couch. Positives: the shower- water pressure and shower head were fabulous! The king bed was so, so dang comfortable! The room size was great. The location was convenient to get to Times Square, Broadway, Bryant Park, etc. Negatives: the lack of privacy for the bathroom/shower. It was a clear glass door and white curtain. No fridge or microwave. Watch out for homeless or scammers pretending they are staying at the hotel, but then try to follow you to your room. My husband caught on to this and let a hotel worker know and they kicked the guy out. But...I think this is NOT isolated to this hotel. Overall, for the price and location, you can't beat this place. If you are picky about the wood trim and paint and things being perfect, this is not place for you. But if you are visiting and pretty much only in the room for sleeping and showering, this place is great!

Aïcha Ben Othman

I was freezing for 4 nights because the heat was broken and unfixable during my stay. The temperature in the room was around 59°F. The staff were super rude when they had to give me a small heater from the reception, even though I was the one really suffering in the room. FYI, the room was not well insulated at all even the employees were shocked by the state of the room and said they didn’t understand how they were still renting the entire block, especially my room #401. The LED light was broken as well, even though the whole idea of renting the place was to have a good ambiance. When I asked to change rooms, they told me there were no available rooms, but when I checked Booking.com, I found many rooms available. I showed them the availability, and they said that even if I booked, it wouldn’t work. I didn’t believe them for a second, but I couldn’t take the risk of testing it because of how rude they were! I was afraid they would make me suffer even more just to avoid reimbursing me. On my last day, I asked for a late checkout at 12 p.m. instead of 11 a.m., and they agreed. The next morning, around 11 a.m., I called again to confirm the late checkout, explaining that given the state of the room, it wouldn’t be booked anyway. They said OK. Then around 12:50 p.m., I received a call from reception saying that I should have left the room at 12 p.m., that I had 10 minutes to be at the reception, and that if not, I would be charged for the entire night. I begged them for 15 minutes, but they were firm, saying I should have asked for another hour at the reception and not by phone, and that I was apparently on a waiting list, something the person on the phone never mentioned. I don’t even know how I packed so fast, but I did it because I was terrified of being charged for a night I wasn’t even staying!!! I am 100% sure they were punishing me because I wasn’t happy on the second night and because I was firm about finding a solution to sleep in a warm room. They acted like giving me their small heater was an inconvenience, even though I was freezing alone in the room while they were surrounded by people and moving around. When I arrived at the reception, the receptionist was on the phone with someone who was probably checking if I was still in the room. When she saw me, she said, “She is here,” with a look on her face as if I were the worst client they ever had which I am not. I am a clean, organized, respectful person and have never caused trouble in my life. Just so you know, this is my first bad review ever. I never write negative reviews because I truly appreciate people’s efforts, even when something goes wrong but this experience was unacceptable. FYI - The small heater was doing a lot of noise!!!! Also, 2 people spent hours trying to fix it when I was back late from work when they had all day to fix it or try at least!!! Instead of relaxing alone, I was staying late waiting for the person to finally go!