YOTEL New York

Tia

I stayed here for 3 nights in the beginning of June, I was a little nervous due to the reviews but I had a great experience. Check-in and check-out was quick and easy, they can hold your luggage for $3/bag if needed whilst you continue to explore the city. My room was nice and clean, comfortable bed and I could see the top of the empire state building and New Yorker sign from my window! I only booked a standard but they must have upgraded me. The location is central so fabulous, my room was quiet despite being so close to times square and I slept well. There are a few scuff marks on furnishings so it doesn't give a luxury vibe but that didn't bother me at all. The water machine on my floor was broken so I had to go to a different floor to get water but again I didn't mind that too much. I would stay here again!

Jessica Smith

Great location. Bathrooms have sinks that aren’t level and don’t drain properly, there is algae or something growing in the shower, the handle pops off the water faucet in the shower, next to Zero water pressure and no where to put something like a toothbrush. Beds were comfortable and room was basically clean as long as you don’t look behind or under anything.

Samuel Gomez

I didn’t mind my stay overall. The room was decent, and although the AC kept turning off on its own, I was still able to enjoy most of my time there. What really frustrated me, though, was what happened after. I had booked a day use stay on Saturday, 6/28/25, from 3 PM to 11 PM, which cost $165.31. At check-in, no one explained the $48.33 resort fee, which was confusing, but I let it go. The next day, Sunday, 6/29/25, I noticed I had been charged again, for the exact same amount. At first, it showed as pending, but then it fully processed later that day. I was extremely upset, so I called YOTEL. I spoke with someone who took down my phone number and email and assured me that the hotel manager would reach out to me within a few hours regarding a refund. No one ever contacted me. Then on Monday, 6/30/25 at 9 AM, I called again. Someone transferred me to the front desk, but it just rang for five minutes with no answer. I called back and spoke with a woman who again took down my information and said the manager would be in touch within 24–48 hours. By Wednesday, 7/2/25 at 10:30 AM, more than 48 hours had passed and still no response. I called once more and ended up speaking with the same woman from Monday. She apologized and again promised the hotel manager would reach out that same day. But once again, I heard nothing. At that point, I was ready to show up in person, but instead decided to save myself the trouble and filed a dispute through my banking app. I honestly don’t understand what the issue was. I get that mistakes happen—but I should never have been double charged in the first place. I even have the receipt that clearly shows the $165.31 charge for one day use. Not two. That’s a significant amount of money, and it’s been frustrating to deal with this lack of communication. I’m currently waiting for the dispute to process, but this entire experience has been very disappointing.

Mauricio Klamt

AVOID - AVOID - AVOID This hotel has the worst service in the WORLD. 1. Horrible check-in, extremely rude staff, unprepared, and they simply do not care about guests. When I arrived at the hotel, I saw someone kicking the sign next to the check-in desk — a few minutes later, I understood why he was furious. Other guests were also upset when they found out the hotel was avoiding early check-ins because they wanted everyone to “upgrade their room” and pay much more. 2. I saw a couple literally crying because the hotel does not accept cash, only credit cards. 3. There are several people standing at the hotel entrance wearing black t-shirts, glued to their phones, showing zero concern for guests. Literally zero hospitality. 4. I sat down in the hotel restaurant and was treated like trash — they made me leave the table I was sitting at because it was “for lunch service only” and refused to serve me. 5. Tiny rooms, the bed has a button that makes the mattress sink — it feels like a hospital. 6. Several hidden fees when you start the check-in process. I had prepaid online, but had to pay much more at check-in for so-called “hotel fees.” 7. There is a patio on the 4th floor, but they don’t let guests use it unless you buy something. Ever heard of that in your life? 8. The hotel is completely insecure. Anyone can go up or down in the elevator — no card required to access the floors. 9. All the ice machines are broken. 10. Expect the worst customer service in every way. The staff all look angry, like they hate being there. When you ask for something, they say “we’ll fix it in 5 minutes” — and then they vanish. AVOID THIS HOTEL AT ALL COSTS!!!! IT’S NOT WORTH IT.

Ran Ben-David

This hotel boasts an excellent central location, which is undoubtedly its most significant advantage. However, the overall experience is mixed. The rooms are extremely small, to the point where the bed has to be motor-operated and slides in and out to allow for movement. Another significant issue in the rooms is the bathroom and toilet: while they are separated by a glass partition, privacy is severely compromised because you can hear everything through it – which can be awkward and uncomfortable when you're not alone in the room. Breakfast is quite basic, and the view from the room isn't particularly impressive. The gym also contributes to the overall sense of basic amenities; during my stay, it was without air conditioning for several days, making workouts impossible. Despite my requests to the hotel staff, the issue was not resolved. In summary, the central location is the winning factor for this hotel. However, potential guests should consider the small room size, the significant lack of privacy in the bathroom and toilet, the basic breakfast, and the condition of the gym.