YOTEL New York

Elisha Leake

We booked this hotel after a previous stay 5 years ago and have had another wonderful stay. We couldn’t be happier with the experience. The room was clean, comfortable, and well-equipped. The location was also ideal, a 10 minute walk from Times Square and subway stations. The staff were all welcoming and helpful. A special mention must go to Marilyn, who truly went above and beyond to make our stay even more brilliant. Her kindness, professionalism, and attention to detail did not go unnoticed and made us feel genuinely valued as guests. We would absolutely recommend this hotel and wouldn’t hesitate to return. Thank you for such a memorable stay!

Micaela Slotin

Ive stayed here two separate weekends this month. I think if you keep your expectations realistic, and you just need somewhere to sleep and shower, this place is perfectly fine. I would recommend it for solo or couple travelers who are okay with lower cost for limited space and bare bones amenities. Basically a hostel with private rooms. Pros: Small but clean and comfy rooms, great location. Affordable when booked in advance. You don't have to wait 6 years for an elevator. Cons: Most public amenities are broken. I went to four floors with broken ice machines before giving up and asking the very kind bartender at the restaurant on 4 for ice. Self check-in tablets do not work. The luggage storage bot does not work. The front desk employees are nice but their laptops also do not ever seem to work 😂. I swear half my check in experience was just me and the employee staring at each other while they waited for their laptop to load. Things to note: don't expect any in-room amenities (microwave, fridge, coffee maker, etc). The toilet and shower are separated from the room by a rolling glass door that doesn't even go all the way to the wall because of the baseboards, so expect to hear -everything- if you're traveling with someone else.

Sheridan Simmons

Stayed here more than once, but the quality hasn’t improved since my first stay. I’m disappointed this time, to the extent of leaving a review. I’m not a frequent reviewer writer. The room I got clearly needed renovations. The bed was frayed and tattered from the constant utilization of the lowering/rising feature. The phone didn’t work. The shower clearly wasn’t cleaned properly if hair from the last guest was stuck to the conditioner bottle and the shower wall. The towel warmer didn’t work either. The sliding door to the bathroom was super hard to move. There was no ice bucket in the room, but the machines were poorly kept. So I wouldn’t want to use them even if they did work. Just based off the appearance. A more material feature I looked forward to was the ability to change the lighting color in the room. I haven’t been afforded that feature since my first stay. A mini hotel horror story wasn’t on my bingo card for 2026.

Aïcha Ben Othman

I was freezing for 4 nights because the heat was broken and unfixable during my stay. The temperature in the room was around 59°F. The staff were super rude when they had to give me a small heater from the reception, even though I was the one really suffering in the room. FYI, the room was not well insulated at all even the employees were shocked by the state of the room and said they didn’t understand how they were still renting the entire block, especially my room #401. The LED light was broken as well, even though the whole idea of renting the place was to have a good ambiance. When I asked to change rooms, they told me there were no available rooms, but when I checked Booking.com, I found many rooms available. I showed them the availability, and they said that even if I booked, it wouldn’t work. I didn’t believe them for a second, but I couldn’t take the risk of testing it because of how rude they were! I was afraid they would make me suffer even more just to avoid reimbursing me. On my last day, I asked for a late checkout at 12 p.m. instead of 11 a.m., and they agreed. The next morning, around 11 a.m., I called again to confirm the late checkout, explaining that given the state of the room, it wouldn’t be booked anyway. They said OK. Then around 12:50 p.m., I received a call from reception saying that I should have left the room at 12 p.m., that I had 10 minutes to be at the reception, and that if not, I would be charged for the entire night. I begged them for 15 minutes, but they were firm, saying I should have asked for another hour at the reception and not by phone, and that I was apparently on a waiting list, something the person on the phone never mentioned. I don’t even know how I packed so fast, but I did it because I was terrified of being charged for a night I wasn’t even staying!!! I am 100% sure they were punishing me because I wasn’t happy on the second night and because I was firm about finding a solution to sleep in a warm room. They acted like giving me their small heater was an inconvenience, even though I was freezing alone in the room while they were surrounded by people and moving around. When I arrived at the reception, the receptionist was on the phone with someone who was probably checking if I was still in the room. When she saw me, she said, “She is here,” with a look on her face as if I were the worst client they ever had which I am not. I am a clean, organized, respectful person and have never caused trouble in my life. Just so you know, this is my first bad review ever. I never write negative reviews because I truly appreciate people’s efforts, even when something goes wrong but this experience was unacceptable. FYI - The small heater was doing a lot of noise!!!! Also, 2 people spent hours trying to fix it when I was back late from work when they had all day to fix it or try at least!!! Instead of relaxing alone, I was staying late waiting for the person to finally go!

katey carresi

The lights in the room are broken. The mattresses are equivalent to the comfort of stacking three mattress toppers those like foam ones that you get for $30 At Walmart they say they have room service but they do not. They only have a grab and go area which I never even saw but it closes at 2 PM so that wasn’t helpful. No microwave or refrigerator not even a public microwave. in the worst of all the entire hotel room would be soaking wet after taking a shower, even with leaving both of the window windows open The entire floor to ceiling glass window in the room was soaking wet. The walls were dripping, wet and everything in the room got damp from how humid it was it’s definitely not the worst but would not stay here again by choice