YOTEL New York

Christopher Charles

The good: I feel that the lobby staff/restaurant staff/cleaning staff are really trying their best. I felt well taken care of. I feel bad leaving this review because it does not reflect the staff at all. I also felt that the overpriced breakfast buffet was at least convenient. Now the bad: The building is overall quite cramp and very run down compared to similarly priced hotels. Would not recommend unless they go through a major renovation. I wish I could leave 100 more 1 star reviews to dilute the surprisingly high rating. Rooms are small and run down. In true need of a full renovation. Many of the amenities are non functioning. The rooms remind me of a dilapidated hospital room. I heard there was a honeymoon suite. Anyone looking to this place for their honeymoon.. please avoid. Again, kudos to the staff. You are great.

Michael Hynes

My first time staying at a Yotel and it was very good. The hotel is extremely well-run by an excellent staff - from front desk to security to housekeeping. The hotel staff was very helpful in accommodating some particular and peculiar needs that I had. The room was comfortable, efficient, clean, and (apparently) environmentally friendly. The shower was really nice. I slept very well. The location is excellent and the elevators are the fastest I've ever been on. All in all, it was a very pleasant experience and I will definitely stay here again, and will also look for them in other locations.

Victor Alexander

Was very nervous with all the recent 1 star reviews, but it really wasn't bad...at all. Room is on the smaller side, sure - I recommend no more than 2 to a room here (solos/couples/duos).. any more than that is pushing it. It has heated towels for your shower (nice), room service does check in daily, and can even have an extended check out for free if need be (just check with front desk). It's awesome walking distance from time square, near enough to the hudson, and overall in a good area. Served it's purpose and will stay again.

M M

This place sucks, straight up. Room looks kind of janky too. I only booked for one night and it’s dirty and very cramped. The tv does not work properly so that’s useless. They charged me an extra $59 to check in early. The only good thing was the view and even that was kind of small with the window space they give you. If you’re choosing between this and the CitizenM micro hotel rooms, trust me choose CitizenM. It’s cleaner you get a very large window view of the city, their tv works. Absolutely NOT worth the money I paid! Update: I just wanted to also share that there is clearly mold right over the door. We did not bother to shower here. Cleanliness is clearly an issue with this place. We also asked for someone to check on the tv and they said they would send someone, no one came.

Tim Weiler

I stayed at this hotel for two nights from December 2-4, and it was without doubt my most bizarre and disgusting hotel experience ever - and I travel a lot. Upon arrival I checked under my mattress, and since it was extremely dirty I requested another room. They gave me a room one floor up, which turned out to be blocked after all - something they only discovered after sending me up and down three times since the key card didn’t work (at 11:30 p.m., while I was extremely jet-lagged). The mattress in that room was even more disgusting than in the first one - black (blood?) - so I was relieved not to stay there. They then gave me a third room. Under the mattress in this room, nobody had ever cleaned either, and on top of that the air conditioning was extremely loud and couldn’t be switched off. After an hour of being sent back and forth, I finally returned to my original room and asked them to please clean under the mattress. They apologized and told me they would refund the taxes for one night. Since housekeeping never serviced my room (even though I told reception in the afternoon of the following day and they assured me someone would come at 7 p.m. while I was out), and since I had to stay in a dirty room for both nights, they should have refunded me for two nights. I’m still waiting for the promised refund for the one night, and I doubt it will ever arrive. I paid 500 dollars per night and didn’t even have a clean room or any room service. Nobody at this hotel seems to care. I can only warn anyone considering staying here: don’t do it. The rooms are extremely small, and there also is mold in the shower. Please see my photos and videos for proof.