YOTEL New York

David T

Not at all as what was portrayed in the website pictures. It feels like it’s not maintained at all. Smart tv features did not work at all. Internet was really slow and will constantly kick you out of the network. The hotel itself doesn’t have a dedicated cafe or dining area, it belongs to a separate restaurant. The room also didn’t have the same privacy curtains to separate the room from the bathroom area. As other have mentioned, the safe wasn’t available either. Lastly, around housekeeping, you can pretty much hear everything going around. Overall it feels like it was once a nice hotel but it has been run down ever since. The only saving factor is the location but for what they charge you could easily find a much better place.

Elizabeth Kirshner

Great location - Hell's Kitchen/Midtown, very close to Times Square, etc. Clean and consistent upkeep (daily room service) but otherwise leaves much to be desired. The overall vibe is: gets the job done, but not classy at all. Between broken/absent features and a low-class clientele, many elements were disappointing. There are many "special features" the hotel highlights that simply don't work - most of these are things that would not otherwise feel necessary and would feel lacking, but there's something that ends up feeling trashy and disappointing when there are signs promoting things that then don't work. "We reinvented vending!," boasted a vending machine with a blank, black screen. Other examples include a towel warmer, ice/water machine, and adjustable bed that is meant to convert to a sofa (which actually would have helped a lot space-wise since the room is tiny). I did not appreciate that nothing can be charged to the room - even getting coffee in the morning was only with cash/card/Apple Pay - this felt trashy and inconvenient. There was supposed to be a curtain separating the bed and bathroom (we saw where the curtain was meant to hang), but it was not there. Our last night at Yotel, I was woken in the middle of the night by extremely loud banging noises, yelling, and cursing, coming from down the hall (or perhaps another floor) - this was scary and disruptive, especially the night before an early flight. The vibe is very low-class, despite the hotel staff themselves being very courteous and helpful. I'll emphasize that every interaction I had with hotel staff was 100% pleasant and helpful! Check-in was simple, getting a replacement key when I needed one was a smooth and quick process, and everyone was friendly.

Trn Kernoz

Location is top-notch - right in the heart of the city action, which made exploring touristy spots super convenient. My room was small, and honestly, this is no surprise for most hotels located in Manhattan, but they make it work. Despite being small, they're clean, comfy, and surprisingly well-equipped.. The staff also went above and beyond to make sure I had everything I needed, from check-in to airport transportation. Overall, if you're looking for a no-fuss stay in a killer location with friendly service, this is it.

Kimberley Smith

I stayed at this hotel this past week, Monday, 4/8-Wednesday, 4/10. The room was a corner room with a nice view. Unfortunately, that was the only good thing about our room. As we unpacked and looked around the room, we were appalled by the lack of cleanliness. There was dirt, grime, mold, and hair in the bathroom sink and shelves. The sink drain had a thick dark circle of mold around it and in the corners of the sink, there was also dirt and mold. The shelf in the bathroom was covered in dust, dirt, and hair. The bed railing was also covered in dirt. I went to the front desk and spoke to someone about the uncleanliness. I told him our remote control wasn't working and then told him that our bathroom was dirty, especially the sink. He asked me what time we got there and I told him we had just arrived within the hour. We were headed out and asked him if he could send someone up to take care of it. We arrived back a few hours later. They replaced the remote, but the bathroom hadn't been touched. Absolutely gross to see that much grime. We used napkins to try and wipe up the crap in the sink. We bought sodas and when putting them in the fridge, I noticed a plastic container of moldy cheese, which we promptly threw out. I've attached photos of the sink, bed railing, and shelf in the bathroom. We should be receiving compensation for having to deal with this and have already contacted the Better Business Bureau. We had had a wonderful experience at the Yotel in Washington DC, so we booked again in NYC for the same experience. Not even close to the same experience. Do better.

Cameron Fraser

Stayed here in room 1816. Maybe this can help you solve a few issues with the room. First off, someone needs to adjust the sliding doors in the washroom area. One slams shut glass on glass at least move the stopper to the correct placement, and the other is way too stiff to move. The safe doesn't work at all. There was no ice bucket in the room. reception had them ready to go no problem, but then I promptly discovered the ice machine on our floor doesn't work. TV remote didn't work when we first got into the room, it just needed new batteries, but then it still wasn't very responsive. Also little touches like hiding the cords behind the TV and fixing the hole in the wall on the TV unit would be nice easy fixes. All in all nice stay great location and friendly staff.