Arlo Midtown

Morgan Kelly

Arlo Midtown is a cool hotel — it’s got a modern vibe, an excellent bar / lounge, and a convenient store to buy snacks / drinks. It’s also super well located, close to everything you could need. Arlo Midtown has a cool elevator system, you simply tap your room card and it tells you want elevator to get in and knows what floor to take you to. In the dozens of elevator rides, we never waited more than 30 seconds for the elevator. The staff are all super friendly, which I value a lot. There are a couple things that they could do to make the guest experience more of an “experience”, though! As an example, they didn’t offer to bring our bags to our room, even after we left our bags with them in storage to explore the city before check in. They do have a bell hop and carts, so I was surprised the bell hop didn’t offer (this would also totally increase his chance of getting tips). The room, although tiny (as expected), was decently laid out, had a massive TV with a super comfortable bed, and was extremely clean. Our only negative experience with the room was that housekeeping didn’t leave us clean towels one of our 4 days and another day, didn’t come until 530PM. They also didn’t leave shower caps or many “extras” in the room, but we called the front desk and got what we needed in less than 5 minutes. Overall, our stay at ARLO was pleasant. It was priced comparatively to other hotels in the area and I don’t have any large complaints.

Marie-Claude Ricard

I stayed at The Arlo from Thursday night to Saturday night. While the staff service was impeccable, they were all very professional and helpful. There were two major issues that severely impacted my stay. The staff has no connection to the hotel's misleading billing practices, but potential guests need to be aware of my experience. On my first night, I had to get up at 1:00 AM to request a room change because of the excessive noise coming from the lobby. The staff and guests were having a very lively time, and I could not sleep. I was placed in a room directly in front of the lobby, which was unacceptable for a restful night. The next morning, I checked my credit card and was shocked to see an overcharge of approximately $900 CAD compared to the original price I found on Hopper. The hotel encourages guests (especially on-site) to "book directly" for an extra 15% discount. If you are a Canadian traveler, do NOT make this mistake. The hotel charged me $1340 USD instead of the expected $1340 CAD. I ended up paying over $2000 CAD for a very basic room right near the lobby. This felt like an absolute scam and a complete rip-off. The staff are great, but the noise issues and the massive, misleading difference in billing currency (CAD vs. USD) make me strongly recommend that you shop around. Do not get scammed!

Leeana Nazafrin

Alex truly stood out during our visit. He was amazing, soft-spoken, and extremely professional throughout my entire stay. From the moment we walked in, he greeted everyone warmly and made sure each guest felt seen and welcomed. He naturally he stood out from the rest of the staff, his attention to detail, and genuine care for guests were noticeable and made a real difference. Service like his elevates the entire experience

Dyanessa Velazquez

We booked a king room with a terrace city view and it was perfect to relax on after a busy day walking around the city. The lobby was clean, cozy, and all of the staff were extremely kind. The room was cozy and everything worked. It was a great location, close to everything but on a quiet street with ton of coffee shops nearby. It was genuinely perfect! We would definitely stay here again :)

Marisa Montalvo

This hotel is in a great location. The lobby is nice with places to hang out, and there’s a gym with a good amount of equipment and a separate stretching/TRX room. The rooms are quite small, I guess smaller than we expected even for NYC. We ended up needing to change rooms because the first one had the bed pushed up against the window which makes it louder for sleeping and makes it difficult to charge devices (there’s no nightstand on that side). Unfortunately, we didn’t sleep too well the four nights we were there due to the street noise (and we were on the 21st floor) and the AC unit was constantly blowing hard, even set at a slightly warmer temperature. Decent stay, but we likely won’t choose this hotel again.