The Lexington Hotel

Karim Poonawala

For a New York hotel, this is a decent choice. As a Marriott Autograph collection hotel, I was disappointed. The location is fantastic. The rooms are a little tired and could do with a makeover. There was no luggage caddy in the room, nor a plastic bag for laundry in the closet. The shower had 2 tubes of shampoo (no body wash) and a tube of conditioner. These sealed tubes were of high quality and quite pleasant. Also, the hotel charges guests to leave luggage at the bell hop, which was a surprise.

Nadia Diab

A Disheartening Stay That Fell Far Below Marriott Standards As frequent travelers and longtime Marriott loyalists with Platinum Elite status, we’ve experienced a wide spectrum of properties — but none as disappointingly subpar as this. From the moment we arrived, it was clear that hospitality had somehow missed this location altogether. At check-in, rather than being welcomed with the customary bottled water or a gesture of appreciation, we were directed to a torn-open case of room-temperature water bottles — a “grab one and go” setup that spoke volumes about the lack of care. In-room amenities were almost nonexistent: no Q-tips, no shower cap, no thoughtful touches that elevate even the most basic stay. And don’t count on an upgrade — apparently, status means little here, as we were told none were available, nor did anyone seem inclined to look. The room itself was both cramped and uncomfortable. The shower, barely functional, struggled to drain properly, and the air conditioning unit emitted a roar so loud it felt like trying to fall asleep in an aircraft hangar. Perhaps most baffling of all was the hotel’s luggage policy — a dollar per bag to store your items with the bellman, payable only in cash. While our status exempted us from the charge, it was an off-putting surprise to see a charge for a service so universally complimentary elsewhere. There was no refrigerator, no amenities to speak of, and not even a sense that the staff wanted to be there. The energy was low, the team appeared exhausted and disengaged, and the overall atmosphere was more dismal than welcoming. New York has no shortage of hotels — we would strongly advise choosing another. This property, unfortunately, offers little more than a room, and even that feels like a stretch.

Seth Price

Amazing location and incredible beds in this historic hotel. Sadly it doesn't live up to the Autograph Collection level re service IMHO. No water in suites even for ambassadors and had to call down three times to get it sent up. Lunch at conference facility was left out all afternoon past 5pm. Bell hop demands 3 dollars to check bags. Turns out if you are elite you can need to fill out a short form to not pay 3 dollars but no signage and never discloses waiver for elites. Felt like the kid in the movie better off dead asking for his 2 dollars. None of the experience was excellent service. When i left message for GM with front desk never heard back. You can do better and if not Marriott should downgrade from autograph.

EP

This is a good hotel in a OK spot, at a great price its worth it. Room are VERY small (less than 200sq), bed was comfortable but pillow were old and crushed (like in many hotels). Bathroom was also very small and shower had a very strong jet, like I've never seen in any hotel. The hotel was built in 1929 so except absolutely no soundproof, you can hear neighbor opening water from shower/sink. No fridge or coffe maker in the room. They give free coffee in the lobby every morning until 11AM. Staff wasn't really friendly or smiling at the reception, but checkin was fast and we were given late checkout. Many NYC hotels has now resort fee, which is totally useless, they should put higher rate than making us buy some too expensive food at their restaurants... $35/night beverage and food credit can only be use at Stayton restaurant, which is open for breakfast (buffet at $35USD/person) or at night (for food ; pizza, pretzel, charcuterie board, quesadillas, or drink (cocktails are $25)). Can't be use at Starbucks. The hotel location is Ok, but kinda far from every touristy highlight (Central Park, Flatiron district, Times Square, etc...). We walked a LOT every day!

C Squires

Overall it was a great stay. The rooms are small but clean. We didn’t spend much time in the room so we made the size work. The location was fantastic and we were just 3 blocks from the subway and in walking distance of Rockefeller and other attractions. Noise was minimal, limited to hearing a door close occasionally. We did miss not having a bar fridge in the room and the ice machine was on another floor, but again, we made it work. Our main complaint was housekeeping failed to stock toilet paper daily and would leave just less than half a roll, causing us to call the front desk for more. For the price and location we would definitely stay again!