The Lexington Hotel

Anthony Khalil

Rating: 1/5 Stars (Service was dismissive and disappointing) As a dedicated Marriott Titanium Elite member who spends extensively with the brand year after year, I recently completed a very long stay, nearly two full weeks, at The Lexington Hotel, Autograph Collection. This experience was profoundly disappointing and has forced me to seriously question the value of my loyalty to the Marriott brand. Loyalty Ignored, Benefits Denied The primary issue was the hotel’s complete failure to recognize or honor my high-tier status. Despite a stay that involved a significant commitment, and with premium rooms clearly available throughout my stay, I was repeatedly and flatly refused the complimentary upgrade that is a core benefit of my Titanium status. It felt incredibly frustrating to see an extended-stay customer, who provides so much business, be treated as less important than potential last-minute revenue. Their decision-making implied a focus on maximizing room sales rather than upholding the promise of the Bonvoy program. Rude and Unaccommodating Staff What truly made this stay miserable was the dismissive and cold attitude from the front desk team. Whenever I made a request or inquired about my reservations, the staff’s demeanor was rude and uncaring. Spending two weeks at a hotel where the staff treats you with such a complete lack of hospitality is simply unacceptable. Final Verdict The Lexington Hotel failed to provide even basic courtesy, let alone the elevated service expected of an Autograph Collection property. They made me feel like my Titanium Elite status and my significant business meant absolutely nothing. I strongly caution other high-tier Bonvoy members: If you value having your loyalty recognized, I recommend choosing another hotel in Manhattan.

Liz Ely

This is by no means a 4-star hotel. The downstairs staff wasn't friendly. The rooms (while spacious for NYC) are outdated. The shower didn't drain properly. The restroom on the second floor had a pair of underwear on the floor and the toilet was clogged (I guess no one checks on the general restrooms from time to time?). I gave the front desk a package and asked if they could include it in outgoing mail. They clearly didn't send it because I received a $50 late fee today for not sending the package. It's not that bad of a hotel but the reality doesn't meet the expectation of a 4-star hotel in New York City. For reference, we stayed at the Evelyn last year and while the rooms are much smaller, I would by all means give it 4 stars. This one - 3 at best. Pros: great location, they gave us early check-in.

Melissa Perez

Really enjoyed my stay at The Lexington Hotel. Yes, rooms are small - it is NYC - but mine was in great condition. The room stayed properly temp control (still using AC in October!). Found the shower water pressure very relaxing. Bed was comfy as well. I am a gym rat and enjoyed my visit to Crunch Fitness which is complimentary for hotel guests. Would definitely return on an upcoming work trip.

Jason Bloom

The Lexington Hotel is an old soul, with old bones, but a young and vibrant spirit. First time staying here but was pleasantly surprised with how much I enjoyed the property. A short walk to grand central, the Lexington is well located in NE midtown. Plenty of good dining options in the area. The rooms are relatively palatial in size by current standards and clean, beds are comfortable, housekeeping was on point for me. However, the rooms do give “pre war” vibes. The lobby is a hub of activity with a beautiful hotel/bar. Shout out to Marcy at the front desk, who accommodated my need for a larger room with two beds (and two full bathrooms!), and a late checkout. Will definitely look to stay here again next time I’m in town

Deb Korf

I worked in the hotel industry for 13 years, (Starwood International), and stayed at the Lexington 2 days ago. The $3 per bag (cash only) to hold your luggage is ridiculous. We were told that our rooms would be ready early, (1pm), but they were not ready until the regular checkin time at 4 which I do understand. When we tried to get dressed, the electricity in the bathroom and by the entry door went out. The staff very quickly had the breaker reset, but then it went out again in about 10 minutes. This time we had maintenance come up after the breaker had been reset a second time and were told that we could not use the hair dryer in the bathroom as it would cause the breaker to blow! We were not using the hair dryer either time, but that is not the issue - this is a hotel and we should be able to use the hair dryer that is provided. Since there is no mirror by the desk, we could not even use the hair dryer there. There was a large mirror by the entry door, but the power there did not work either. The furniture and walls were dirty and stained, the bathroom sink would not drain, the electric eye that flushes the toilet did not work, etc. None of the above things are acceptable and the electrical issues are dangerous. The bar was very nice, and the Starbucks in the hotel was a very nice addition; especially since the rooms did not have coffee makers. I assume this may be because of the electrical problems. The complaint line in the lobby was so long, we did not bother to attempt to ask to be moved although the cleaning staff had offered it. We had two rooms for 2 nights and there were multiple issues in both - lights bulbs only staying lit for 2 or 3 minutes and both rooms just old and dirty. That said, the lobby is beautiful and all the staff we encountered were very nice, but I would never stay there again and do not recommend it to anyone.