The Lexington Hotel

Mike Elik

Despite some recent mixed reviews, I decided to book Lexington Hotel because of its amazing location and rich history — and I’m so glad I did. From the very beginning, everything was more than amazing. We were pleasantly surprised with an early check-in at 11 AM instead of 3 PM, with no additional charge — which was incredibly appreciated after an early flight. When we paid the city taxes, breakfast was included, and it turned out to be a really nice, standard continental breakfast — fresh, tasty. The housekeeping staff and Breda at the reception were truly outstanding — professional, kind, and helpful every time we approached the desk with any service. I booked standard room assuming it would have two queen beds, it appeared on check in it that it was room with one, upon my inquiry if I can have two queen I was provided another room right at check out with out any questions or additional charge. We also had a late flight after check-out, and no one rushed us or made us feel pressured to leave, which says a lot about their hospitality. The rooms were very clean, not old at all, with excellent heating and instant hot water in the shower — something you truly appreciate in NYC! And security! Everyone coming to the hotel after 10 pm has to have hotel working keys. I felt very secure! I would happily give this hotel five stars and will definitely book it again on my next visit to New York.

TM

This hotel was absolutely amazing. It’s honestly located in the best area of Manhattan, with so many touristic attractions nearby just to walk to. We stayed from New Year’s Eve and a couple days into the beginning of January. The credits we received extra per day for food and beverage, laundry, and free gym access were such a nice surprise from the hotel. I would highly recommend coming here in the winter time or in the summertime, you can go wrong with either. The room we had was beautiful, spacious, and had a somewhat nice view from the 28th floor. The beds were super comfortable and we slept great with no interruptions. One issue we did have was the plumbing. Out of the four days we were there, two of the days our toilet was clogged, and we had to call the front desk to come in and fix the issue. There are Metro stations nearby, which are a five minute walk or an eight minute walk. It is very easy to get around and you can’t get lost. There is also a cute small store in the lobby where you can find basic essentials for purchase if you run out of them. We were also given free water. We were there every day, two free city, bike passes, and free Wi-Fi. Overall, highly recommend this location and hotel, you can’t go wrong!

Vignatha Hayton

I stayed here before, but the hotel has gone seriously downhill. The rooms are dingy, small, and increasingly rundown. My first room was right next to an elevator bank, and there was a loud clanging noise every time the elevator went up or down. The phone in the room did not work, and the pleather on the desk chair was peeling off. I requested to be moved, but the new room also had issues. It smelled strange, the heater was noisy, and the furniture was in bad shape. Overall, the rooms feel poorly maintained and worn out. I was also asked to show my room key when walking into the hotel, which felt uncomfortable and unnecessary. I was well dressed and in professional attire, and I have never experienced this at any other Marriott property. It left me feeling singled out for the color of my skin. At this point I’d rather stay in a nicer Marriott property near noisy Times Square than deal with this sad and rude environment.

Oksana Blednov

After reading a lot of recent poor reviews I was pleasantly suprised with the hotel and stay. Yes it's an older hotel, but clean and very cozy. When booking I've mentioned that we will be celebrating my daughter's 18th BD. We've got early check in (although the hotel was busy), 18th floor and cake and chocolates in the room. It was very nice. Breacfast was delicious and included with our package. Great variety of food. Complimentary bottled water. Great location of the hotel. Not too busy area but close to everything. Overall great stay!

McKenna Coleman

Do not come to this hotel. After 7 HOURS we finally got into our room. We showed up early and asked if our room was ready. They explained not yet, like any other person we understood and waited and saw some New York sites. A few hours later we come back and talk to a front desk lady and she explained they will get our room ready soon. A few more hours go by we talk to another lady and she said she would talk to a manager and after her going into a back room for 15 mins leaving us with no explanation. Eventually she comes out explains it’ll be 30 mins. Time goes on and eventually we asked MULTIPLE times and finally got an answer. If there was something wrong with our room or wasn’t available for a certain reason I would have rather known then being told only a little bit longer. Wasted a whole day of seeing New York. Very disappointed do not recommend. On top of that we had to stay at the hotel due to loss of luggage from airlines so we would have really appreciated being able to get in room early instead of sitting in lobby all day. I understand the room may not have been ready but I expected better service and nicer desk ladies. To add our vent randomly fell down and pouches of scent beads came out and spilled??? We called Down to front desk to get somebody to fix it, we called 4 times and finally somebody came up after an hour of being told someone was coming. And finally to top it off there was a lot of sounds in the walls and you could hear pipes at certain times and people talking.