The Lexington Hotel

Oksana Blednov

After reading a lot of recent poor reviews I was pleasantly suprised with the hotel and stay. Yes it's an older hotel, but clean and very cozy. When booking I've mentioned that we will be celebrating my daughter's 18th BD. We've got early check in (although the hotel was busy), 18th floor and cake and chocolates in the room. It was very nice. Breacfast was delicious and included with our package. Great variety of food. Complimentary bottled water. Great location of the hotel. Not too busy area but close to everything. Overall great stay!

Helen Furoidah

Despite of the poor reviews we read, we had a great stay in Lexington hotel. It is an old hotel but location is great, not too crowded but still close to some NY iconic place, only few blocks to Rockefeller Center, Grand Central, Time Square, 5th Ave etc. Room is small but clean and amenities works well. Room is cleaned everyday as well. You can ask for coffee machine if you'd like to and they will deliver it to your room. Some great restaurant and cafe within walking distance. Staff are friendly and always do their best to make sure you have a great stay. Elevators work fine and there is no line at all when we're there. There is also Starbucks connected to the hotel. Overall, we are happy during our stay and for sure will come back

James Shannon

Great hotel lobby and a stellar location! The room beds are super comfy and the pressure in the showers are great. BUT, the hotel building is old and in need of renovation. We were in a room on an elite member upper floor. Inside the room, the paint was peeling off the walls by the windows and the leather chair to the room desk was falling apart with leather almost chips flaking off of it. The room had an old ciggerette smell which had been attemped to be over run with a super loud fan that was on when we entered the room. Lucky we were able to switch the fan off. To top it off, when we were there 2 of 4 of the elevators were out of order so it took 20 mins to get down to the lobby from your room. I love Mariotte hotels but this one is pretty rough, espically for an atuograph collection.

Emma Young

First impressions were very positive—the lobby is beautiful and the hotel looks great when you walk in. Unfortunately, that didn’t carry through to the room, which was noticeably dirty, particularly along the skirting boards. At check-in, we were asked to pay a $300 deposit. When we questioned this, the receptionist said he could reduce it to $200 as a “special offer.” We paid this and were told it would be refunded upon checkout, which we were fine with as we understand how deposits work. When checking out, the receptionist confirmed that as long as the room was fine, we would receive the full deposit back. However, only $0.01 was refunded. We know the room was left in good condition, aside from the general dirt that was already present on arrival. Despite sending two follow-up emails, we haven’t received any response. The hotel is in a good location and looks nice at first glance, but between the cleanliness issues and the unresolved deposit, the overall experience was disappointing. Definitely would not stay here again.

Emily

I rarely leave negative reviews, but after staying here multiple times, I will not be coming back. As a Marriott Bonvoy Elite member, don’t expect anything special at this hotel. What is the most disappointing is the customer service—I didn’t even have any issues while staying here but they are miserable and rude. Even when checking in and trying to be friendly, they are barely responsive and quite unfriendly. I didn’t have significant room issues other than the tub not draining properly, but I figured it wasn’t worth calling. I also didn’t use the blow dryer because the lights flickered for ten seconds in the bathroom every time I turned it on. Housekeeping staff is lovely though and provided me some extra towels when I needed them. Elevators take forever in the morning too. As someone who travels for work to New York a lot, there are too many other hotels with much better service that I can stay at for me to come back. Only plus is that it is a very convenient location. **UPDATE** I have had nothing but issues getting incorrect charges fixed and refunded. I cannot get in touch with anyone at the hotel. I've emailed accounting FOUR times and called Marriott Bonvoy twice to issue a complaint. AVOID THIS HOTEL AND PAY A LITTLE MORE FOR BETTER CUSTOMER SERVICE!