Four Points by Sheraton New York Downtown

ashley alvarez

The hotel and staff authentically demonstrate friendliness, courtesy and respect. Customer service is great, they are very polite and helpful. The rooms are pretty spacious, I came with 2 extra guest and we slept amazingly. Room service is excellent, Patricia, our room cleaner is AMAZING!! She kept our room nice and tidy; Patricia is always working and making sure everything is kept clean (she deserves a vacation) :) I cannot thank their staff enough, you all made our trip more comfortable and enjoyable.

L

Basic hotel had a few amenities. I was in town for work and stayed here for 1 night. Small room but had everything you needed. Heater did not work, it was not automatic and I had to manually turn it up in morning when I woke up freezing. Water pressure was super weak! Room was clean, bed was comfy. No outstanding employees. It’s New York most had an attitude. Only morning employees were friendly.

Ashtravelvlogs

Had a decent stay overall. The rooms were quite small for the price, but that’s pretty typical for downtown NYC. The location is amazing — lots of food spots nearby and a convenience store close by as well. Room service was excellent. The elevators were extremely busy and took a while to catch, but manageable. We were also woken up in the middle of the night due to a false alarm, which was a bit off‑putting. Still, it was a decent stay overall.

Charles Hepper

I stayed here a week and was very impressed. The rooms aren't huge, but very neat and tidy. Housekeeping staff went above and beyond to accommodate any wishes and did a wonderful makeover of the room. Reception staff was always friendly and helpful in case of questions. Overall a very nice hotel in an optimal location, close to the subway and the World Trade Center Complex. Only point of criticism is the elevator controls, which sometimes took for ever to arrive, and tried to accommodate to many requests from all floors to one elevator at a time.

Kimberli Wong

I stayed for 4 nights in January 2026. I always like to start with something positive so the location is great and the rooms are updated and small but cute. However there were some serious issues with service and housekeeping. First off I arrived early at 11am and requested a high floor which they said was based on availability, yet I was given a 7th floor room in the back even though I was one of the first to check in and as a new Marriott Bonvoy member I was supposed to receive a free room upgrade. Secondly on my 3rd day I requested my room be cleaned at 10:50 am yet when I returned at 2:45 pm it had still not been serviced. I had ask them again to clean it and had to wait in the lobby for an hour while they cleaned my room even though I wanted to take a nap. The third and major issue is that when I came back to my room at 1 am I noticed a large bloodstain on my duvet. I have NEVER stayed at a hotel that had bloodstains on my sheets. I called the front desk and they brought me a new duvet, which ALSO had bloodstains on it and dirty hair. The THIRD duvet they brought had the same issue. I spent AN HOUR in the middle of the night changing sheets and making my own bed. The front desk gave me 10,000 points and I said that would not be enough. Management the following day said they would give me 35,000 which I took to mean IN ADDITION to what I was already given to compensate me for all of this. However they meant 35,000 total and when I called to fix this they were not apologetic or understanding in the slightest and said it was 35,000 total. I think blood on sheets is disgusting and just because it is low season doesn’t mean I shouldn’t get fair compensation. This hotel runs $450 a night in the summer and unhygienic rooms are never acceptable.