DoubleTree by Hilton Hotel New York City - Financial District

Ashwin Chettiar

I recently stayed at this hotel and overall had a pleasant experience. I’ve rated the room 4 stars for a couple of reasons. While the room was clean, well-maintained, and offered a comfortable stay, it did feel a bit compact for what’s considered a king room. Additionally, the elevator situation during peak hours was a bit challenging. With only three elevators servicing a 45-story building, wait times can get long—especially in the mornings around 9–10 a.m., when staff are also using the lifts to access guest floors. It would be great if there were a dedicated service elevator to help streamline the experience for hotel guests. The air conditioning was another area that could use improvement. It tends to cool the room quickly and then shuts off, which leads to noticeable fluctuations in temperature. A more centralized or consistently regulated system would really enhance comfort. That said, the staff truly made the stay enjoyable. The reception team was welcoming and helpful throughout, and every staff member I interacted with greeted guests with a smile. Their professionalism and friendly demeanor made a positive impact and helped offset some of the minor inconveniences. All in all, I would recommend this hotel for its service and location, with just a few tweaks that could make the experience even better. --- Would you like me to tailor it further for a specific platform like TripAdvisor, Google, or Booking.com?

Paola Bernardoni

I was a little hesitant at first because of some comments I’d read, but this turned out to be a very comfortable and enjoyable stay. The hotel is clean, spacious, and modern. I had a King City View room; the view was stunning, and I had no issues with the elevators (there are three). What stood out was the location, it’s perfect! Close to major attractions, restaurants, and public transportation, yet still peaceful and quiet at night. The staff were incredibly friendly and helpful throughout my stay, especially Jose at the front desk. Shoutout to him for the amazing customer service! I’d honestly go back just for him. Overall, I absolutely loved my time here and would highly recommend this hotel to anyone visiting the area. I’m already looking forward to coming back!

Fenni H

I was very disappointed with my stay due to the unprofessional attitude of several staff members. Their rudeness was enough to affect the mood of my trip, and it makes me question why they are working in hospitality. I have traveled extensively around the world and have never felt the need to leave a negative review until now. This is also not my first time visiting New York, but it was by far the most unpleasant experience I’ve had with hotel service. Both the reception staff and the luggage storage staff were unwelcoming. Not acknowledging greetings and responding with nothing but a curt “time” is simply unacceptable in this industry. Guests deserve to feel respected, not dismissed or spoken to in such a way. I sincerely hope management takes this feedback seriously and considers hiring staff who are better suited for customer service. Unfortunately, I would not choose to stay here again, and I would advise others to reconsider if they wish to start their day on a positive note.

Emily

TERRIBLE HOTEL. Don’t come. Rude front desk, slow elevator, old & dirty & small room. 1) rude front desk We asked for late check-out at 1:30pm. A staff agreed the night before, and then on the day off they denied it and said “no one has agreed” and had VERY BAD ATTUTUDES. That’s just ridiculous. 2) slow elevator Lived on 40+ floors and every single-trip up or down takes 5 minutes. It literally stops every 5 floor… Be prepared 3) We used alcohol swipes to desensitize the table tops on day 1, and it came off BLACK… The tables are STICKY, and the rooms overall very old. The room was also small and could only accommodate one check-in luggage laying flat opened up. The untidiness (and sticky everything) was a deal breaker. DO NOT STAY HERE… We booked a 7-day stay and checked out on day 2 (switched hotel). Can’t believe this is a Hilton hotel. So badly run.

Dragoș Dobre

This is definitely not a 4-star hotel. First of all, the rooms are worn out. There are thin connective doors that are purposefully left out from the photos of the rooms. You can hear any noise coming from the other room like walking, snoring or other people talking. The main door has the same issue, and the gap between the door and the wall even allows light from the hallway to get into the room. On top of that, you only get two bottles of water on arrival, regardless of the duration of your stay. They ask for 3$ for any additional 0.5L bottle. Any decent hotel offers complimentary water every day.