DoubleTree by Hilton Hotel New York City - Financial District

Joy Armstrong

Absolutely the worst hotel I have stayed in. Hilton should be appalled to have their name and reputation associated with this location. I was told when I booked that I could do an early check in all that I needed to do was call the day of. I called the day of and was told this was very doable for a $50 charge. When arriving it was not available! When arriving in our room the floor was sticky. The toilet was not clean and had dead bugs and debris in it. Not to mention our entire stay there were bugs in the bathroom. What an incredible waste of money! Again Hilton should be ashamed totally of this location.

Suzie

Great location in Dowtown Manhattan, close to Staten Island ferry, 9/11 memorial and the subway. The room was very small with not much room to store luggage or get ready as it was shaped diagonally. We paid extra for a city view but what we got was two big buildings and a bit of the river. We were on the top floor for this underwhelming view which meant that the lift took forever as it was very slow. The reception staff were very friendly but didn't carry out a request for an extra luggage stand that I asked three separate times throughout our four night stay. I asked housekeeping on the day before we left and had one within the hour, although was a bit late by then. The bed wasn't too comfortable as it was quite hard. We stayed here thinking the Doubletree brand would be as good as it is in London but were sadly disappointed by how small and basic it was. The best thing about the room was the Crabtree and Evelyn toiletries. If the room had been bigger I would have been happier. Overall, a really good base for exploring.

Paola Bernardoni

I was a little hesitant at first because of some comments I’d read, but this turned out to be a very comfortable and enjoyable stay. The hotel is clean, spacious, and modern. I had a King City View room; the view was stunning, and I had no issues with the elevators (there are three). What stood out was the location, it’s perfect! Close to major attractions, restaurants, and public transportation, yet still peaceful and quiet at night. The staff were incredibly friendly and helpful throughout my stay, especially Jose at the front desk. Shoutout to him for the amazing customer service! I’d honestly go back just for him. Overall, I absolutely loved my time here and would highly recommend this hotel to anyone visiting the area. I’m already looking forward to coming back!

Brian Ramdayal

The room was acceptable overall, but there were several issues. The bed was too small, and I couldn’t lay comfortably as my feet hung off the edge. The sink design was impractical — a large bowl that took up nearly all the counter space. I had to book this hotel at the last minute, so I can’t fault it for lacking certain amenities. However, the biggest problem was the poor soundproofing. I could hear everything from the hallway, and the connecting room made it even worse — every conversation from next door was clearly audible, making it difficult to sleep. The location was convenient, close to the metro, and being in Manhattan was a plus. That said, the down button for the elevator on the 42nd floor didn’t work, so we had to press the up button, ride the elevator up, and then go down. FIDI isn’t the most ideal area, but it is more affordable compared to other parts of the city. Overall, I wouldn’t recommend this DoubleTree. Unfortunately, that seems to be a recurring issue with DoubleTree properties lately.

In Jae Chung

Came in early for a concert and I understand that check in was at 4pm and we came prior just in case a room was available. (I already booked and paid for said room online) Our room was not available at the time which was no big deal as we were told we can leave our luggage and it will be safely guarded. We decided to leave our luggage with security and we just wanted to double check that we can grab our bags later since we would be checking in later in the night after a concert. Security staff mumbled and was openly pretty rude and not helpful. Made it seem like our bags would be unreachable after 7pm. We ended up missing our train and decided to check in to our room since at this point, it was after 4pm. Front desk was very helpful,professional, and informative. Unfortunately our room to our hotel room was jammed shut and would not open. We were told to call the front desk using a phone in the hallway to ask for assistance. Was informed that a mechanic would be showing up shortly. After waiting for almost 30+ minutes in the hallway by our room in the heat with all our luggage, had to call again just wondering when this would get fixed and we would be able to actually enter our room. Was now informed that they were completely unaware that we were waiting which is a bit strange since we went through the check in process, was given keys, and called prior about the malfunction with our door. Was eventually fixed after a long wait. Definitely not a $360 per night experience I would ever expect.