DoubleTree by Hilton Hotel New York City - Financial District

Natalie Roz

The elevator wait times were unbelievably long. During our entire 3-day stay, one elevator was out of service, and despite repeated attempts to fix it, it kept breaking down. With 44 floors and only three elevators, operating with just two was incredibly frustrating. To make matters worse, there was no air conditioning in the hallways while we waited—sometimes for over 30 minutes. The elevators themselves were also without air conditioning and constantly stopped on every floor, as people kept pressing the buttons in both directions, eventually giving up and opting for the stairs. I especially felt for the guests with luggage trying to move in or out. The best times to use the elevators are between 1-3 pm or after 10 pm, avoiding rush hours and the busy check-in/check-out periods. Room was clean, good value for your money aside from the above issue. Good if you are staying alone and willing to take stairs up and down. Ask for low floor.

Juli Juliette

Check in 24/7. Staff is friendly and helpful. Location - brilliant. Rooms are small, but clean. Our room - had city view, so cool. Flaw - our fridge didn’t work and door maintenance needed (the door gap is annoying). Main problem - lifts, a lot of guests - sometimes you wait for 10 min and more:) otherwise, 😊 good.

Francesca Valentino

This hotel is very clean, the rooms are small but very well maintained. Very quiet and all the hotel staff are very friendly, efficient and extremely helpful. The hotel has R and W metro stops on the corner of the street. There are many restaurants and places less crowded than in downtown NYC. It was a very pleasant experience. I recommend it to people who have been to New York on several occasions and are looking for a quiet and clean hotel.

Silvia Salazar

The hotel was very clean. I have no complaints about the hotel. I love their warm cookies. However, when I viewed the hotel on the map online, it looked closer to where the tours took place. It's actually not close and it cost us a lot in Uber rides.

Peter Robst

The rooms are small but comfy beds. Quiet at night. Slept well every night. Only issue like all the rest of the complaints...elevator. Basically only 2 operate to get people from G to floor 44. You can get in line to wait or, hike it up the stairs. Did that a few times to floor 22. Usually passed people going up and down the stairs because they were tired of waiting.