Park Central Hotel New York

Brittaney Mahler

To start: it is an older building. The lobby is really pretty and inviting and the lounge was nice and warm. The elevators were either working or not working throughout the duration of our trip, so do some back workouts to prep if you’re bringing g a stroller (the stairs are wide at least, so there’s a plus). The staff was really sweet and you can tell everyone is trying their best to make it a positive experience. We are a military family who have stayed in many TLF’s so we’ve seen some really crappy rooms, and these were not that. Was the door in the bathroom peeling from the bottom? Yes. Were there hairs in the bathroom that didn’t belong to us? Yes. Was it the end of the world? No. Ask for the extra towels because 2 is not enough, especially with a baby. The housekeeping staff was really sweet and accommodating, especially with a baby and poopy diapers. The room was spacious enough to fit the pack and play and stroller and not feel crowded. Overall the hotel was really nice and we enjoyed our stay here. I would recommend doing a once over with a Clorox wipe if you want to bathe the baby in the tub, but like I said, you can tell a lot of effort is going into making this a positive experience for people staying here, but it may not meet those with high standards. We didn’t have any bugs or any hideous experience, but it’s also not a 5-star resort, so keep that in mind as well. It was a nice hotel and the location was perfect for what we needed.

Ricardo Horacio Valverde

Hi, we're about to leave. Room 1730 from October 15 to October 20. We had a very pleasant stay at the hotel. Great location, good room, good daily cleaning, and daily towel changes. Excellent staff, although not all of the reception staff were a bit grumpy all the time. Haha, haha. Likewise, the hotel and all its staff are 100% recommendable. We'll come back on our next visit. Thank you very much.

Jason Kim

Booked a 2 deluxe queen room. Was wrong when I check in but they fixed it - supposedly, and our family went out and checked our luggage. When we got back to our hotel room, we got our room and it was a 2 double. I went down to the reception and mentioned that our room was wrong and they confirmed it was a queen. It was not. Measured and everything it was not, but our kids were so tired we had no choice to just take it. The next day we went down and asked and of course was not the right room but - hotel was booked. Good location, lobby great, but everything else was wrong about this hotel - the people working here just seemed overworked or just didn’t care. What else are you going to do - it is what it is seems to be the attitude here. Go with the flow and make the best of it, but just know what you are getting into here at the hotel

Albert Caraang

I stayed in the park central for 6 nights. we pre-paid for 2 rooms through expedia. We got there early (8am) and they didnt have rooms available so we checked in and paid for the additional $600 deposit per room of which we were told we would get most of it back when we checked out minus the destination charges. We also bag checked our luggage. We explored the city for a bit and I called the hotel around 1pm to ask if they had rooms avaliable, which they did so we went back to the hotel. When we got there they were in the process of getting our rooms situated. My friend was checking in his room and the front desk person saw no charges on the room but there was a credit card. He decided to just hit charge again for the $600 deposit for a 2nd time. which at this point bounced on the debit card because not only did the hotel put the 1st $600 hold on the card they also charged him for the room amount, which we already pre-paid. They front desk person was rude and unapologetic about the situation and said that someone from billing will fix the issue. so we went upstairs to settle in and shower off the airport germs. Throughout the trip they kept telling us that they were working on the issue and being very dismissive. One of the days they told us that they reversed the charges and and it in now in the banks hands to release the hold on my friends money. after talking to the bank they told a different story and they were still waiting for the hotel to do something about it. on the very last night we went back to the hotel and my friends key card for their room wasnt working. After 2 different new cards from the front desk the person at the front desk found that they had put a hold on the room. They were stopping him from entering the room because they didnt have a record of the destination fees being paid. we explained the situation and told him their is still a $600 hold on my friends account but he wouldnt listen to us and insisted the only way back in to the room is he charged us the fee. After a few more attempts I paid the fee just so that we could move on and get into our rooms. The morning of our flight home we checked out and I requested a receipt for our 2 rooms to show the charges. they showed the charges and reversals on my friends room but mine was empty. I asked the front desk person to explain it and she said they didnt charge anything to my card. she called it weird and said I should be happy that they didnt charge me. our Uber was waiting for us so I couldn't question any mlre. I thought it was fishy so on the Uber ride to the aimore. so I checked my Credit card account and saw that they also charged me for the full room rate and for 3 other charges that I had I no idea about. I called the hotel for an explanation from the airport and they told me the system was having an issue and that they would email me. I called again when I landed 9 hrs later and they said a manager would get back to you. I called this morning now 12hrs later and the manager said she will look into it. I am fully convinced this hotel is being run by a bunch of thieves who charge people's cards and hope they dont check it. I probably wouldnt be so mad about this situation if the staff weren't so dismissive and blaming others. They gave us every excuse in the book to make us go away. I would suggest to anyone staying here to check your account statements. If you haven't booked and are looking for a hotel. DO NOT STAY HERE. on top of the financial issues we had we also had the housekeeping staff opening our door at 11pm. saying they thought it was already checked out. we had the "do not disturd" sign on the door handle. the TV didnt work. the AC blew hot air constantly and made the room feel like a sweatbox. the vent in the bathroom didnt work. this place is all around just a horrible place to stay

Gabriela Citrone

⭐ ZERO STARS — Truly Horrible Experience at The Park Central I don’t usually leave negative reviews, but my stay at The Park Central was so awful that I feel obligated to warn others. Our room was extremely hot, and the air conditioning didn’t work. When we went to the front desk for help, they said maintenance would come “right up.” We waited over two hours, and no one ever showed. When we went down again to follow up, the woman at the desk didn’t even lift her head to acknowledge us — she just said “okay.” There were no towels or soap in the bathroom, and a giant hairball left in the trash. The heat made me physically ill, and our room phone didn’t even work to call the front desk. We ended up booking an earlier flight just to get out of the hotel. On checkout, one kind employee finally spoke to us and confirmed there was no record whatsoever of our complaint in the system. That was the final insult. I paid over $700 per night for this room and expected at least basic hospitality. Instead, it was the worst hotel experience I’ve ever had — disorganized, unhygienic, and completely unresponsive staff. Avoid this hotel at all costs. Zero stars if I could give them less.