Hotel Edison

CB84

Could not fault this hotel from start to finish. I read some bad reviews of the hotel before travelling to New York from the UK, so was a little worried the stay was going to be a nightmare. All the staff were polite and efficient at doing their jobs from front of house to cleaners, bar and restaurant staff to bell boys, nothing was ever a trouble. You do pay room tax upon arrival which is around $45 (£34) per night which I believe is the case for all hotels in the city (I may be wrong) they do hold $100 as a deposit on the room. Yes if you are not expecting this it can come as a shock so do understand people's frustrations with this but it didn't bother me. You get a breakfast voucher per person, per night these can be used for a grab and go breakfast downstairs in Bond 45 (you don't pay any extra for this), this is a multiple choice of either Fruit of Pastry then a choice of either two different hot sandwiches, yogurt or hot pancakes then a drink selection of Fresh Juice, bottled water or tea and coffee, all of the options where pretty decent remember this is a grab and go breakfast, its quick simple but very tasty and does the job its intended to. You could also use the vouchers for the restaurant experience which you pay $6.95 extra, it is a basic menu but food was all good but in my opinion the grab and go was the best option for me personally. The restaurants do have a full breakfast, dinner, lunch menus you can pay to eat, as the puplic can walk in off the street to eat and drink in them. We had two bottles of water in our room every day and were not charged extra for them, each floor in the hotel has filtered water stations and ice dispensers to use, if anyone is worried about being charged for bottled water. Rooms were clean, tidy, beds are firm but me and the wife, every night, both got a decent nights sleep (I don't sleep well at home so says something) We stayed during the blizzard and the city was on lockdown, we received a letter of apologies on the morning of said blizzard explaining there was a staff shortage but didn't really notice, again staff were fantastic at making our stay as comfortable and easy going as possible, credit to all the staff for this. We paid to eat and drink in the restaurant once and Bond 45 a few of times and drinks and food were really good in both. The bar staff in Bond 45 are fantastic the cocktails have got a kick 10/10 for the them. We were travelling in a family party of 3 married couples and we all pretty much had the same opinion in regards to the hotel etc. This hotel was only ever booked as a base, somewhere to get our heads down for exploring the city but it exceeded our expectations. Thank you to all the staff at The Hotel Edison for making our trip to New York that much more comfortable and easy going.

Martin Walsh

This hotel is great but not perfect. Some of the issues we encountered was the huge delays when checking in. Appreciate it was busy, but they should be prepared for this. Alot of the staff were lovely, but there were a handful who were quite miserable - mainly baggage handler. We also found the hotel itself to be very hot which I know in the winter sounds like a silly complaint, but almost too hot to sleep comfortably which we could not seem to fix with using the AC which was also broken. Also heard a constant dripping noise coming from within the wall, possible pipework, which for the first few nights was pretty annoying With the above being said, it is a solid 4 star rating. Great options for the grab & go breakfasts. The gym was brilliant for a hotel gym. Also found the beds very comfy. Locations wise its perfect. You are ever so slightly out of the loudness and constant traffic of time square and its quite quiet despite what other reviews say, however it takes no more than 3 minutes to walk to the heart of times square. I would definitely recommend this hotel and would happily come back.

Olympe Guichard

I’m writing a comment on the behalf of my parents who stayed in your hotel this week. My parents do not speak English and at first they were very well treated until the end of the stay. They needed help to understand where the shuttle will pick them up, as they should have been picked up from the hotel. My mum was begging the front desk to take the call she was on, as she could not understand properly. The person Marco, Spanish and French speaking, who literally told them he will not help them if they don’t ask him to call a taxi. How dare you? How could you make people that uncomfortable, and thanks to the security guard who spoke French they had been helped after 15 min of stress. They tried to do everything in English with the little they have, can you understand that not everyone have the possibility to learn or to be taught English. They had a very great stay and they loved it, it has been wonderful but the last event is just awful. Treating people like that ?? you should be ashamed of yourself. Someone is asking you for help, you are at the front desk, they are clients. I will not recommend this hotel if nothing is addressed to that person.

Alex Dineen

The rooms are spacious and comfy but that’s about as far as I can credit them for. Why when we arrive to we have to pay additional facility fees? Should this not be included in the room fees? Seems like a cheap way to con visitors for more cash. We also booked to include breakfast for our stay. Breakfast included a ‘grab and go’ service from a local ‘cafe’, with the option to upgrade an dine in. Again, this should be made clear during booking and is clearly a money grab.

les hitchinson

Just stayed at the Edison with 10 others to celebrate a birthday and had a 4 day stay. Reception staff in the main are polite as are the security. The location is brilliant, just around from Time Square. Rooms are clean, comfortable but dated and asked for a room change as the room I had was very noisy with air conditioning Units outside. The replacement room was no better. My main gripe was a very rude luggage handler and should be nowhere near dealing with hotel guests. I stood there with my luggage taking my turn to be seen to. Hesaid to me that I need to communicate better. I challenged him and stated its obvious that im waiting for him or another handler to take my cases from me to place in the luggage store. He just became even more rude and very obnoxious. Awful person.