OYO Times Square

Laura Smith

This hotel was in a very poor state and far below what we expected. The rooms were cramped, tired-looking, and not properly maintained. Our first room was especially unpleasant — the bathroom ceiling and upper walls were covered in dozens of dead fruit flies, which was frankly unhygienic. We had booked for four nights through a travel agent, but after just one night we asked to change rooms because the condition was so bad. Although staff moved us fairly quickly, we were told that ceilings are not part of their cleaning routine, which was surprising given how dirty they were. Sadly, the second room wasn’t any better. The bed frame was broken and had been held together with zip ties by maintenance, which made it unstable and uncomfortable. The air conditioning was also extremely noisy, something that seems to be a known issue based on other guests’ reviews. After two nights, we decided to leave and find alternative accommodation. The staff were polite but seemed largely indifferent to the poor state of the hotel. The location was good, but that alone does not make up for the lack of cleanliness and basic maintenance when there are far better options nearby. Do not waste your money, stay somewhere else.

Carl Perry

Front desk and maid service was very good and even the maintenance staff were very pleasant. We were not happy with the room, the bed, the amenities and towels. I reserved a room with a king bed, didn’t receive that. The bed was a full size at best and was very thin and on a wobbly bed frame with support springs. The room was small (will give that part a pass as it is NYC), no closet to hang clothing… just some wall hooks. No in-room ironing board or iron, no dresser, no mini fridge as one would expect in even a basic hotel room. The walls needed to be cleaned or at least wiped down on occasion. It felt more like a European hostel type of room that certainly was not worth the $1700 I paid for a 3 night stay. The kicker was the really cheap, very worn, white towels with very very low thread count that were frayed all along the outside edges! Really OYO? You have the audacity to charge that much per night and can’t even have quality towels on hand, or at least ones that aren’t falling apart!? In all honesty the only thing positive about this hotel (other than the very nice staff working there) is the fact that it is only a block and a half from Time Square, and a couple blocks from the Rockefeller Center and Radio City Music Hall and other attractions. Overall: A+ for proximity and friendly staff but a D- for the room and amenities (for the price you pay)!

Daniel Farmer-Grace

The room was reasonably priced however the heat didn't work calling to guest services was on hold for more than 20 mins. They provided a portable heater after walking down to them. Was brought to the room within a hour. Would not have been a problem if the bottom of the windows had not been duck taped for sealing and it being under 28 degrees outside.

Kate Rohan

The staff and location is great. However our room was atrocious. Only one power socket worked, the bed was extremely small and thin, the bathroom was horrible as the tile was chipped everywhere and the shower was dirty. The hairdryer was sticky to touch. Not to mention how cold the room was. The window isn’t sealed properly allowing a draft of cold air constantly in to the room which is not ideal especially in Dec/Jan weather. The heating system is poor and very loud. I wouldn’t recommend.

Jojo W

Absolutely fantastic location, great hotel. Rooms are clean, maids are lovely. Would definitely stay here again. Maria on the front desk is super helpful and such a wonderful person, made our visit all the more special! Thank you so much! Love Jodie & Dani