OYO Times Square

Carla Beltran

I never write reviews, but this was by far the worst hotel experience I’ve ever had. First of all, forget about getting your full deposit back they will find a reason to keep it. The staff was extremely rude and unhelpful from check-in to check-out, acting like guests were an inconvenience rather than customers. The rooms are very outdated and clearly not maintained. Cleanliness was a major issue — surfaces were dusty, the bathroom did not feel properly sanitized, and overall the room felt neglected. The hallways and common areas were also dirty and poorly kept. On top of that, noise levels were terrible, making it difficult to rest. Any concerns brought to staff were dismissed or ignored. For the price, this place is absolutely not worth it. I would not recommend this hotel to anyone and will never stay here again.

Laura Smith

This hotel was in a very poor state and far below what we expected. The rooms were cramped, tired-looking, and not properly maintained. Our first room was especially unpleasant — the bathroom ceiling and upper walls were covered in dozens of dead fruit flies, which was frankly unhygienic. We had booked for four nights through a travel agent, but after just one night we asked to change rooms because the condition was so bad. Although staff moved us fairly quickly, we were told that ceilings are not part of their cleaning routine, which was surprising given how dirty they were. Sadly, the second room wasn’t any better. The bed frame was broken and had been held together with zip ties by maintenance, which made it unstable and uncomfortable. The air conditioning was also extremely noisy, something that seems to be a known issue based on other guests’ reviews. After two nights, we decided to leave and find alternative accommodation. The staff were polite but seemed largely indifferent to the poor state of the hotel. The location was good, but that alone does not make up for the lack of cleanliness and basic maintenance when there are far better options nearby. Do not waste your money, stay somewhere else.

Carl Perry

Front desk and maid service was very good and even the maintenance staff were very pleasant. We were not happy with the room, the bed, the amenities and towels. I reserved a room with a king bed, didn’t receive that. The bed was a full size at best and was very thin and on a wobbly bed frame with support springs. The room was small (will give that part a pass as it is NYC), no closet to hang clothing… just some wall hooks. No in-room ironing board or iron, no dresser, no mini fridge as one would expect in even a basic hotel room. The walls needed to be cleaned or at least wiped down on occasion. It felt more like a European hostel type of room that certainly was not worth the $1700 I paid for a 3 night stay. The kicker was the really cheap, very worn, white towels with very very low thread count that were frayed all along the outside edges! Really OYO? You have the audacity to charge that much per night and can’t even have quality towels on hand, or at least ones that aren’t falling apart!? In all honesty the only thing positive about this hotel (other than the very nice staff working there) is the fact that it is only a block and a half from Time Square, and a couple blocks from the Rockefeller Center and Radio City Music Hall and other attractions. Overall: A+ for proximity and friendly staff but a D- for the room and amenities (for the price you pay)!

Nesha 8

checked into your hotel at the scheduled time and was assigned three different rooms, all of which were filthy and unsatisfactory. Each room had cleanliness issues that made them unacceptable for guest use. After repeatedly reporting the problem, I was told there was a system issue. Dennis specifically stated that the $44 facility charge would be refunded due to the inconvenience and unacceptable conditions. Later, I was informed that no refund would be issued, meaning I was lied to, and I received no reimbursement or compensation of any kind despite the situation. I was still charged the facility fee even though I never received a clean, usable room. This experience was extremely frustrating and unprofessional. Being moved multiple times, promised a refund, and then denied it entirely is unacceptable. Save your $350 one night anf $200 parking fee! WISH I COULD UPLOAD THE PHOTOS -WILL BE DISPUTING!

leesa tran

This is probably the worst hotel I’ve ever stayed in, especially considering the price. The only positive was the location, it’s right in Times Square, which is incredibly convenient. Unfortunately, everything else was disappointing. The room itself felt very dirty. I wasn’t bothered by the small size (I expected that), but the condition of the room was unacceptable. The paint on the walls was peeling, and there were scratches and marks everywhere. The bathroom was also quite dirty, especially the floors and tiles. I was also surprised and disappointed that no body lotion was provided. Lastly, I am not sure if it is just my room but when I push on my door (when it’s locked) it still pushes in which makes me feel like the room can be easily broken into. The cleaning staff was kind and polite, but even then, the towels we received had blue stains on them, which was concerning. Overall, the location is great, but the cleanliness and room quality were far below expectations. I would not stay here again.