OYO Times Square

Laura Smith

This hotel was in a very poor state and far below what we expected. The rooms were cramped, tired-looking, and not properly maintained. Our first room was especially unpleasant — the bathroom ceiling and upper walls were covered in dozens of dead fruit flies, which was frankly unhygienic. We had booked for four nights through a travel agent, but after just one night we asked to change rooms because the condition was so bad. Although staff moved us fairly quickly, we were told that ceilings are not part of their cleaning routine, which was surprising given how dirty they were. Sadly, the second room wasn’t any better. The bed frame was broken and had been held together with zip ties by maintenance, which made it unstable and uncomfortable. The air conditioning was also extremely noisy, something that seems to be a known issue based on other guests’ reviews. After two nights, we decided to leave and find alternative accommodation. The staff were polite but seemed largely indifferent to the poor state of the hotel. The location was good, but that alone does not make up for the lack of cleanliness and basic maintenance when there are far better options nearby. Do not waste your money, stay somewhere else.

Gina Carlson

BUYER BEWARE - They charge you a $200+ refundable hold on your rooms at check in and then never return it. Just call you say? Oh no, they don't answer the phone.. there is no way to get ahold of an actual person outside of booking a room. Just dispute the charge? Tried it... they told the credit card company that both rooms we had, the guests smoked in the room. Both couples are non smokers, not even vape. So now we are out an additional $500 for our stay. On top of that, this hotel is garbage. Walls in the hallways are filthy. Rooms - meh. Two teeny tiny elevators to use which fit 2 people and maybe a bag or two.. we ended up taking the stairs down from our 9th floor room because the line for the elevators was never ending. So make sure to leave time for that. Honestly, pay a little more and go somewhere ...anywhere else.

Yanira Piedra

I had a very frustrating experience trying to cancel my reservation with this hotel. Their policy states that cancellations made before 9:00 AM are eligible for a refund, and I made multiple attempts to cancel well before that deadline. However, it was nearly impossible to reach anyone who could actually assist me. Their automated chat system, which claims to allow easy cancellations, does not work. When I was finally able to reach someone, it was through their UK office, and they provided the same phone number I had already been calling without success. I was told someone would call me back to process the cancellation, yet no one followed through. Hours later, I received a random automated email stating that my reservation had been cancelled, but no one ever called me back, responded to my inquiries, or confirmed whether I would be receiving a refund. There was no communication or explanation, just an automated message after hours of trying to get help. It should not be this difficult to cancel a reservation, especially when trying to follow the hotel’s own stated policy. The lack of accessible customer service made an already stressful situation much worse, as I am dealing with a family emergency and needed to cancel urgently. As of now, the situation remains unresolved, and I have not received clear confirmation regarding my refund. Based on this experience, I would strongly caution others when booking here, especially if there is any chance your plans may change.

Carl Perry

Front desk and maid service was very good and even the maintenance staff were very pleasant. We were not happy with the room, the bed, the amenities and towels. I reserved a room with a king bed, didn’t receive that. The bed was a full size at best and was very thin and on a wobbly bed frame with support springs. The room was small (will give that part a pass as it is NYC), no closet to hang clothing… just some wall hooks. No in-room ironing board or iron, no dresser, no mini fridge as one would expect in even a basic hotel room. The walls needed to be cleaned or at least wiped down on occasion. It felt more like a European hostel type of room that certainly was not worth the $1700 I paid for a 3 night stay. The kicker was the really cheap, very worn, white towels with very very low thread count that were frayed all along the outside edges! Really OYO? You have the audacity to charge that much per night and can’t even have quality towels on hand, or at least ones that aren’t falling apart!? In all honesty the only thing positive about this hotel (other than the very nice staff working there) is the fact that it is only a block and a half from Time Square, and a couple blocks from the Rockefeller Center and Radio City Music Hall and other attractions. Overall: A+ for proximity and friendly staff but a D- for the room and amenities (for the price you pay)!

Jess Jenkins

We had the biggest room in the hotel :) it was very clean tidy walk in shower air conditioning worked well we came in nov and coming back next year tv worked The rooms were cleaned daily with fresh bedding and towels the bed was a little uncomfortable but more than satisfying to our needs . Maria front desk..what an absolute delight she is so helpful and friendly we cant thank her enough all staff knowledgeable helpful pointing us im the right direction kept our luggage safe for our last day The only small thing we weren't informed of before coming was the 500 dollar holding fee that was a shock and came out of our spending money. But overall great experience