OYO Times Square

leesa tran

This is probably the worst hotel I’ve ever stayed in, especially considering the price. The only positive was the location, it’s right in Times Square, which is incredibly convenient. Unfortunately, everything else was disappointing. The room itself felt very dirty. I wasn’t bothered by the small size (I expected that), but the condition of the room was unacceptable. The paint on the walls was peeling, and there were scratches and marks everywhere. The bathroom was also quite dirty, especially the floors and tiles. I was also surprised and disappointed that no body lotion was provided. Lastly, I am not sure if it is just my room but when I push on my door (when it’s locked) it still pushes in which makes me feel like the room can be easily broken into. The cleaning staff was kind and polite, but even then, the towels we received had blue stains on them, which was concerning. Overall, the location is great, but the cleanliness and room quality were far below expectations. I would not stay here again.

Tipikal Mom

One of my best stays ever! I had such a pleasant experience at this OYO Hotel. The room was clean, comfortable, and perfectly located but what truly made the difference was Maria at the front desk. She was incredibly warm, friendly, and helpful, always greeting guests with a smile and making sure everything was just right. Her kindness and professionalism made my stay feel extra special. Thank you, Maria, for making this trip one to remember! 💖

Maggie Saunders

Maria helped check us in when we arrived and was super accomodating- she was able to switch our room from a king bed to 2 queen beds. The room itself was not very nice and was super tiny, but the beds were comfortable, the room was clean and quiet. The price was reasonable compared to other hotels in this area. You cannot beat the location!!! We wanted to go to the Today show as well as many broadway shows during our stay and everything was within walking distance… Times Square is right there!!! The Serendipity restaurant was a bonus too. There is access through the hotel lobby. It was a fun place to dine.

Alex

DO NOT STAY HERE, ITS A DUMP!!!!! You can put lipstick on a pig, but it’s still a pig. But oyo didnt even put on lipstick. The first red flag was the plastic banner with the hotel name on it nailed to the outside of the front door. Every other hotel has the name in lights, but oyo puts it name on a cheap plastic banner and nailed to the wall like a high school kid would do to a poster on their bedroom wall. The problems persisted from there, scuffed up walls like you see in a shelter, carpets dirty like a bar floor, bathrooms with cracked and moldy tile that looked like when I tried to retile my bathroom having only watched tile videos on YouTube, windows that were stuck open so you could hear everything including people fighting at 2am, window blinds that are ripped and torn that resemble blinds from a condemned building, bed mattresses that reminded me of sleeping on a thin camping mattress, and the list goes on. We had two rooms and I was supposed to stay for 4 nights, but there was no way that any other room was in better condition, so we checked out after night one. When I contacted customer service about the stay, they refused to refund anything. Without question, the worst customer service. Yes, even worse than the airlines. This place is a dump, do not stay here. Too many other choices to choose from, and they all would be better than this place.

Lydia Linker

Choosing OYO Times Square was a last minute decision for me. I actually made a terrible decision and got caught up in a scam from someone offering an apartment through one of the travel websites. In order to save my NYC trip, I saw OYO Times Square as affordable (for days before my arrival), centrally located and near my shows, and the pictures looked good with a bathroom in the room. Exactly what I wanted and needed. Upon arrival, the pictures were exactly matching what I found. The lobby was brightly lit, welcoming, and the front desk was large with two people at the desk. Check in was easy and the staff was super friendly, helpful, and inviting. You need your key card to get to your floor on the elevator, so I felt super safe. There are 2 elevators, but they are not in the same place and they are on separate call buttons. The elevators are slow, so definitely factor in getting to the lobby in your timing to your shows and reservations. This is Manhattan, so don't expect big spacious buildings. The halls feel small and the room feels small, but it's got everything you need and room for you and your things. There's a nice sized closet, a little cabinet to place things down, hooks for your jacket and purse, side tables, a nice sized bathroom with shower, a window, flat screen TV, a safe, and free WiFi. The bathroom is subway tile, which is my favorite, and has everything you need: towels (hand, bath, washcloth, and bathmat), shower gel and shampoo and conditioner are in dispensers in the shower, and a hairdryer. In the room you've got a trash can and separate recycling bin. I love that. There is also a modern thermostat in the room that works really well for A/C control. It was hot when I went and I loved keeping my room at a comfortable temperature. Your bedding is very clean, but for me I needed an extra blanket. I asked the front desk, and I was given a lovely cozy blanket exactly when I wanted it. I left my "Do Not Disturb" sign on my door so that I wouldn't waste cleaning every day, and the staff is very conscientious of the guests and our requests and no one disturbed me when the sign was up, even if I wasn't there. I also wanted some bottled water and went to a nearby market and grabbed some fruit as well. When I got back, I was offered a mini-fridge. It was so easy to have that added to my room for free. I also asked about hot water. They don't have kettles or coffee makers for you, but they did offer a microwave. The staff are incredible. Everyone was so lovely and friendly and just wanted me to have a wonderful stay. They all go above and beyond to bring you the best experience you could have. One of the staff is deaf and as someone who is hearing but has deaf friends that I speak a little ASL with, I enjoyed chatting with this person in sign. If you are deaf or are traveling with deaf people, I highly recommend staying here. You will have a friendly person to ask questions easily from and help you feel comfortable and safe. I really can't recommend OYO Times Square enough. It deserves all the stars.