Westgate New York Grand Central

Carol R.

We love the location of Westgate Grand Central in NYC which is convenient to all transportation including the Grand Central terminal and I would have loved to give it a 5 stars but feel the need to be honest by pointing out a few missteps as to why we had to deduct a couple stars hoping the management would improve the situation and we would love to come back. The newly renovated room is attractive and semi spacious, the bed is super comfortable, the location is great, but why they overlooked a few details such as us finding major black stains/ thick dirt caked on the wall of the shower, the towel bar inside the shower fell off while we took off the towel, the door to our bedside table stays wide opened and would not stay closed. We overall enjoyed our stay but feel that the management should have pay more attention to these finer details especially when these rooms are supposedly “Newly Renovated”?

Zarine Pardiwalla

Super comfy bed. Powerful air conditioning all throughout including lobby and lifts. Super fast lifts which is incredible for an old building. Rooms cleaned daily and cleaned properly. Reasonably quiet, for NYC! Beautiful postcard view from balcony. Great customer service, even when faced with issues - every member of staff went over and above to make us happy and comfortable. Thank you so much for a memorable 6 night stay!

Ca P

The location is not bad. The public transportation system is close by. There are a few coffee shops nearby. The overall setting is quite simple. Nothing too fancy, but also not low end. The rooms are nice and fresh; clean. The beds are comfortable. The room size is not all that big, but it is big enough. The customer service is good. I enjoyed my stay and would not mind staying there again.

R Fernandes

I was really looking forward to staying at this hotel, but unfortunately, I wasn’t able to due to my flight being canceled. I understand that the hotel has a no-cancellation policy, but when we found out our flight was canceled just hours before check-in, we were unable to cancel the reservation online. We contacted Expedia’s customer service, and they attempted to work with the hotel to resolve the situation, but ultimately nothing could be done. I was incredibly disappointed that despite the circumstances being completely out of our control, the hotel was unwilling to offer any flexibility. While I respect their policy, this situation felt like an exception where a bit of understanding would have gone a long way. We would have greatly appreciated a discount or a credit for a future stay. It just feels unfair that no consideration was given to how out of our hands this all was.

Lauren Reilly

The Westgate is a phenomenal hotel -- no complaints whatsoever! Rooms were very clean and the staff was truly excellent. We got there a bit early ~3 hours before check-in but they informed us that our room was ready and that there was no need to wait. Additionally, on our last day, they gladly held onto our luggage after we checked out so that we could go and enjoy our last day in NY without schlepping around our bags. Overall a great experience, would stay here again :)