Westgate New York Grand Central

Kristin Tucker

I can’t say enough great things about this hotel. The location is absolutely unbeatable—easily walkable to so many of NYC’s best neighborhoods, attractions, and restaurants. Whether we were heading out for a day of exploring or a night on the town, everything felt just steps away. The hotel itself was spotless, stylish, and comfortable, but what really made the experience stand out was the staff. Everyone we encountered was warm and professional, but I want to give a special shoutout to the doorman, Matthew. He went above and beyond to make us feel welcome and taken care of—always ready with a smile, helpful advice, and genuine hospitality. Truly, not a single complaint. If you’re looking for a fantastic place to stay in New York City, this is it. We’ll definitely be back!

Christian I.

Perfect hotel! The room was big for NYC and very comfortable. Shower pressure was perfect and elevator very fast. Location next to Grand Central is ideal to go everywhere by subway. A CVS is 3 minutes away to get basic food. A Starbucks is inside the hotel and many takeaways to walk, also a free gym. Doorman were always very polite. We were happy with our stay.

M

Absoultely fabulous! Great location to get to desired spots. Bed was comfy and we love, love, LOVED our balcony with a gorgeous view! Well worth the extra cost. Jose the most gracious and very handsome doorman was the star of the show! I’ll miss you Jose! I don’t know who will save me from tripping over my own feet now.😎

K A

Date of stay: June 17, 2025 I am currently staying at the Westgate in New York. Overall, the hotel itself is decent and quite nice. However, my experience with the front desk staff was disappointing. When I asked for a pair of slippers, I was told to come down and get them myself, not a big deal, but not exactly the level of service you’d expect. Later, I called housekeeping to ask for an adapter, and they kindly said they would send someone to my room. They followed through quickly, so thank you to the housekeeping team; definitely more helpful than the front desk. The bigger issue was the air conditioning. At check-in on June 17, I noticed the lobby was hot and asked about it. I was told the AC was down but would be fixed within a few hours. When I returned around midnight, it still wasn’t working. I called the front desk again, and the response was dismissive—no timeline, no apology. I asked for someone to check on it because my room was uncomfortably warm and humid. Thankfully, the maintenance technician who came was very polite and apologetic. He offered to bring a fan, which he did right away. That helped a lot, and I appreciated his attitude. To sum up: the hotel is good and most of the staff are professional and courteous. But the front desk service needs serious improvement.

Sidonie Goldman

Very good hotel in Murray Hill, and great location. The room was super clean and the staff at reception always helpful and kind. I stayed a week for work and was always happy to get back to the room in the evening.