Westgate New York Grand Central

Leanna Smashnuk

The hotel has the old school charm that you'd expect from a Manhattan hotel. A friend we were traveling with was upgraded from a standard room to a king room in their standard lodgings. Unfortunately, she was bitten multiple times by FLEAS during her two night stay. She notified the hotel on night 2 and was moved at 1am. The hotel staff were diligent in getting her a new room, conducted a thorough search of the room and her belongings. They did NOT, however, comp her a one night stay which they should have. Instead, she was nonchalantly told that a guest with a pet must have stayed the night before. She was comped ONLY the resort fee. Really bad service in that regard. We, however, were traveling for our anniversary and received a complimentary upgrade to a larger king room. It was lovely and the service was great. If my friend was compensated for a full night's stay for the mental stress of bringing BUGS home, I would have given this hotel 5 stars.

Ashok Deshmukh

Staff is excellent. Also, thank goodness, someone finally realized you can renovate a historic hotel and keep it looking mostly like it once did, with just a few modern flourishes. Rooms are lovely, facilities are all useful and welcome. The only change I would make is to play copyright free soft classical music in the lobby instead of Top 40 hits. It costs nothing and sounds better.

Kerry Sweet

Historic hotel that has been completely renovated. Rooms are spacious and comfortable, staff is professional and courteous, location is solid. Great value. We are former Manhattan residents and we were very impressed. For the life of me, I don’t understand the mediocre rating on Google. We will definitely be back.

makayla duplessis

Unfortunately, my experience at the Westgate has been consistently disappointing. During my recent stay, most of the outlets in the room weren’t working, and the sink wasn’t clean upon arrival. Although customer service informed me I could check in early, the front desk was unaccommodating when it came to storing my luggage or offering assistance. I ended up waiting 30 minutes to check in due to ongoing “inspections.” This is my second stay at a Westgate property, and both times I encountered unwelcoming service at the front desk—staff seemed indifferent and unapproachable. Similarly, the bartenders were very noticeably rude and curt with me, while being much friendlier to other guests, particularly foreign men. As a young black woman I can definitely feel the shift in behavior the bartenders had with them vs me - very rude! In 2023, I stayed with a group of girlfriends and felt the overall atmosphere was not ideal for a lively girls trip. If you’re looking for that fun vibe this isn’t the place. This time, I was traveling with my younger brother and again felt like we were being treated as an inconvenience. There was an overall lack of warmth and friendliness that made us feel uncomfortable with asking for help with anything. Based on these repeated experiences, I would not choose to stay at this hotel again unfortunately. decent location though lol

Katia Billick

Our last trip to NYC was a bit of a nightmare, but the staff at the Westgate was able to save the day. We had booked a room at their sister resort. Upon checking in, we were told our room was not yet ready, but that we could leave our bags with the concierge so as to not sit around and wait. Upon our return, we were told there had actually been a problem with their system, and that they were overbooked. No room! We were asked to move to the Westgate. We were not pleased to say the least, and I'll spare you the details, but the manager at the Westgate, Luis, really stepped up to the plate and took care of our frustrating experience. Thank you Luis!