Residence Inn New York Downtown Manhattan/World Trade Centre Area

Carol Kahrmann

This hotel has the best customer service of any hotel ever! Jane B. was the most important person at the hotel in making sure our stay was enjoyable. She greeted us every morning and evening, provided us with excellent recommendations and accommodations to make my families' vacation something we will always remember. Thank you, Jane! You are such an asset to this hotel. Anthony greeted us each morning with a delicious breakfast and a friendly start to the day. The great customer service that this hotel provides can be seen in all their interactions with all the guests. We have stayed at this hotel before and we keep returning because we are treated as family and I can’t wait to return to this hotel again. Thank you Jane, Anthony, Heidi, and Jose, just to name a few that make this hotel so wonderful. The breakfast is delicious with the best tasting coffee. The hotel is conveniently located near subways and many tourist stops, the beds are comfortable, and the area is safe. This is the place to stay on your next visit to New York. Be sure to get to know Jane and all the other wonderful staff.

Ted S

After two stays here, this has become my favorite downtown NYC hotel, at least as business/general places go. Location is great, just a couple minute walk from the Fulton Street subway station, plenty of food options, grocery stores and the WTC / financial district sights all around. Of course it's a little far if you want to head to midtown but usually a much better price to offset and gets nice and quiet in the evening (by NYC standards). As for the hotel, the rooms are the highlight. Lots of space compared to other local options and having the fridge / small kitchen is a great option. Also a big fan of rooms with a couch for a few minutes chilling out. Staff is very friendly, on-site laundry machines, decent enough gym, and a basic breakfast is included. Elevators can be a bit slow in the mornings though better than some other places but certainly a concern. There is a $25 destination fee with certain bookings. Comes with a credit for the gift shop and a bunch of different access / tickets if you arrange them so be sure to ask if you do get that.

Kristina Chatfield

We had a family event and needed a room block. Joseph Horowitz in the sales office was fantastic from start to finish. So many details that he took care of for family coming from all over the country. The hotel was fantastic - nice rooms, wonderful breakfast (with a fancy espresso machine!) and TREMENDOUS service from the staff. Honestly - the staff just elevated the entire experience. I highly recommend this hotel for your visit to NYC.

Isaac Barrus

The location was nice and the service was ok. Room cleanliness was surprisingly bad. Hairs on the bathroom floor, shower, and toilet. We also found a couple of hairs in our bed sheets. We also asked for extra pillows and a blanket, but never received anything. The cabinets are very worn and old. Not as nice as the pictures online. We normally choose Marriott for its cleanliness, and this experience did not reach those standards. Very disappointed.

HJ

I sent you an e-mail because I had an inquiry about card payment during my stay. But, they were not reply. According to the credit card payment history, there are payments of $100 and $70 twice, but the receipt I received shows that about $57 was paid. What is the deposit, and can you explain the payment details? When will the payment be canceled again? Thank you. I am waiting for your answer.