Residence Inn New York Downtown Manhattan/World Trade Centre Area

AlwaysSelma

We stayed at the Residence Inn Downtown and had a mixed experience. The breakfast was definitely the highlight—great variety and well-prepared. Unfortunately, the room itself fell short. The bathroom was dirty when we arrived, and it was clear the toilet had been heavily used and not cleaned beforehand. The view was nonexistent, and the bed sheets were so thin that we had to turn the heat up to 25–26°C just to stay warm. Also worth noting: the hotel charges an extra $25 per night for “amenities”, which seems odd—shouldn’t that be built into the price already? Lastly, the elevators were painfully slow. We regularly waited 5+ minutes just to get up or down. Definitely not ideal when you’re on a schedule. Wouldn’t stay here again unless some improvements are made.

Michael Hwang

My experience at the Residence Inn New York Downtown Manhattan/World Trade Center Area yielded some of the best customer service ever experienced. Specifically, Jane at the front desk went out of her way to ensure that my stay exceeded expectations. She greeted me (and my family) by name when we showed up, was proactive in her communication of getting rooms ready when we showed up early, and was personable/professional in all of our interactions. She even followed up with me partway through my stay to ensure everything was going well regarding my stay at the hotel. I am extremely happy with my experience at this hotel and will be staying here when I visit NYC from now on.

Tiffani Frost

We had a king suite with a sleeper sofa to accommodate my son, husband, and me. It was a spacious room for NYC, and we were very comfortable. I have stayed at another hotel in Times Square, and prefer this one as it is much quieter. It was conveniently located close to WTC and subway, so we could explore the rest of the city. Staff was helpful and courteous. Free breakfast was wonderful. We enjoyed the $25 room credit at the bar; Olgar and Jorge were great bartenders!

Jader Ronconi

Our stay at the Residence Inn by Marriott was excellent from start to finish. The hotel is in a fantastic location for exploring downtown Manhattan, and the staff was always friendly and helpful. A special mention goes to Jorge, the bartender at the hotel bar—he’s multilingual, professional, and made us feel truly welcomed every evening. The room was cleaned perfectly every day. Highly recommend for a comfortable and warm experience in NYC!

John Landeck

My wife and I really enjoyed our stay here. We haven't stayed at many Marriott properties, but this one was a great fit for us on our trip. While the room felt very small, it had everything we needed in it - the shower was nice, there was a full sized refrigerator, coffee maker, large tv etc, including the king bed. One of the light fixtures had no bulbs, and when one of the lamps burned out, we asked to get them both fixed. The next time we came to our room, it was done and they all worked fine! The staff was exceptional! I needed to print something off, and one of the front desk employees had me email it to him and he printed it for us right there on the spot! We also dropped our bags off since we arrived before check in time, and just came by and grabbed them once our room was ready. Excellent service! The location was great - right by a major subway station, and the PATH station, as well as the World Trade Center Memorial. We found that we ate and got coffee within walking distance of the hotel almost our entire trip! So many good options close by. The breakfast buffet was delicious, and the employees working it all had a great attitude. The hotel itself felt totally safe, and was really clean. We felt like we picked a winner by staying here.