Residence Inn New York Downtown Manhattan/World Trade Centre Area

Mia Y

My partner and I stayed at the Residence Inn for 3 nights earlier this week, and our experience from check-in to check-out was excellent. The front desk staff were kind, courteous, and professional, making us feel welcome right away. The breakfast setup was impressive, with a wide variety of options to suit all preferences—even for kids. The hotel is also in a fantastic location—central to key attractions and just steps away from the subway, making it easy to get around the city. Highly recommend!

AlwaysSelma

We stayed at the Residence Inn Downtown and had a mixed experience. The breakfast was definitely the highlight—great variety and well-prepared. Unfortunately, the room itself fell short. The bathroom was dirty when we arrived, and it was clear the toilet had been heavily used and not cleaned beforehand. The view was nonexistent, and the bed sheets were so thin that we had to turn the heat up to 25–26°C just to stay warm. Also worth noting: the hotel charges an extra $25 per night for “amenities”, which seems odd—shouldn’t that be built into the price already? Lastly, the elevators were painfully slow. We regularly waited 5+ minutes just to get up or down. Definitely not ideal when you’re on a schedule. Wouldn’t stay here again unless some improvements are made.

Michael Hwang

My experience at the Residence Inn New York Downtown Manhattan/World Trade Center Area yielded some of the best customer service ever experienced. Specifically, Jane at the front desk went out of her way to ensure that my stay exceeded expectations. She greeted me (and my family) by name when we showed up, was proactive in her communication of getting rooms ready when we showed up early, and was personable/professional in all of our interactions. She even followed up with me partway through my stay to ensure everything was going well regarding my stay at the hotel. I am extremely happy with my experience at this hotel and will be staying here when I visit NYC from now on.

Tiffani Frost

We had a king suite with a sleeper sofa to accommodate my son, husband, and me. It was a spacious room for NYC, and we were very comfortable. I have stayed at another hotel in Times Square, and prefer this one as it is much quieter. It was conveniently located close to WTC and subway, so we could explore the rest of the city. Staff was helpful and courteous. Free breakfast was wonderful. We enjoyed the $25 room credit at the bar; Olgar and Jorge were great bartenders!

Benjamin Kelly

Jane at the front desk was an absolute delight and a friendly representative to greet us for our one night stay in lower Manhattan. My wife and I had just rushed out of our taxi and left a pricy reusable water bottle inside the car. Jane was very courteous and gave us phone numbers and websites to place a lost and found look out for the item. However, 20 minutes go by after checking in and Jane calls our room, telling to tell us that our taxi driver is looking to coordinate a drop off of the left behind water bottle. She shared genuine excitement when we were able to retrieve it, and without her and the cab drivers coordination with us, the bottle would have long gone. My wife and I could not be more appreciative of her sincerity and kindness. Room was spacious, comfortable, and clean from top to bottom. Food was fantastic. Great location for quick and easy walks to several attractions around the financial district/WTC complex. Highly recommend!