The Lucerne Hotel

燃烧的饺子

It has been years since our last trip to New York. I believe this hotel provides great accommodation. The location is ideal if you like upper west side. It is easy walk to almost every where. The staff is professional and helpful. I reported the water fountain and water was refilled almost immediately. Our room is quiet, clean and large enough. One thing a bit of odd is the water pressure and it makes quite noise when it through the pipe. I will sure stay in this establishment if is available next time in New York.

J K

We had a week-long reservation at this hotel, but due to severe weather, Montreal and New York airports were closed one day after another for two consecutive days (July 13–14). All flights were canceled, and we had no choice but to return to Switzerland. Throughout this ordeal, the front desk staff—especially David—was extremely kind and understanding. He reassured us that we wouldn’t be charged for the missed nights and encouraged us to keep in touch. When we finally had to cancel the entire stay, David again promised a full cancellation without fees, asking only for proof of flight cancellation, which we provided. However, we were later contacted by the manager, Edwin Ramos, who said the hotel would charge us for one night. After a detailed discussion, he agreed to refund us fully, which we appreciate. While his initial response was disappointing—especially the comment that “I will investigate and someone would need to be held responsible”—we’re glad that he ultimately chose the path of understanding and customer care. We hope this experience encourages him and the team to continue supporting staff who show empathy and flexibility in exceptional situations. David truly exemplified excellent service, and we hope his approach is valued and encouraged. Thank you again for the final resolution. The gesture meant a lot to our family after such a difficult journey.

Mary McDonald

Fantastic place to stay! Location is perfect with lots of food options near by. It's charming at night. The room and service was top notch. The room felt more like a home and less like a cheesy hotel. Good place to stay if you are looking for something with character and charm.

Adela Ramos

Great stay at the Lucerne! Very clean, comfortable beds, strong water pressure in the shower. Very convenient location near lots of restaurants and bars, Natural History museum, Central Park, and a very close subway stop to get you everywhere you need to go. Safe area. Staff was friendly and accommodating. Rooms/decor are a little dated and so are the elevators, but that did not take away from our stay. Gym is very small but clean and nice. We are a family of five and booked two rooms - a regular room with two double beds and a suite with two queens. Book on the site and join their club for the best rate.

Emily Kirsten

I would absolutely stay here again. I was upgraded to a king suite without even asking, and the room was absolutely exquisite — spacious, quiet, and beautifully designed with everything I needed. The Bellman in the lobby greeted me with genuine joy every time I walked in and was always ready to help with anything. One of the things I always look for when choosing a hotel is the bathroom, and this one exceeded every expectation. It felt clean, luxurious, spacious, and truly elevated — the kind of space that makes you feel instantly at ease and cared for. The location was also perfect: just a few blocks from Central Park, with easy access to the subway, and Insomnia Cookies right across the street (yes, I took advantage). Whether you’re visiting the city for business or a peaceful escape, this place made everything feel effortless, grounded, and quietly luxurious.