The Lucerne Hotel

Adela Ramos

Great stay at the Lucerne! Very clean, comfortable beds, strong water pressure in the shower. Very convenient location near lots of restaurants and bars, Natural History museum, Central Park, and a very close subway stop to get you everywhere you need to go. Safe area. Staff was friendly and accommodating. Rooms/decor are a little dated and so are the elevators, but that did not take away from our stay. Gym is very small but clean and nice. We are a family of five and booked two rooms - a regular room with two double beds and a suite with two queens. Book on the site and join their club for the best rate.

K Welden

I have stayed at the Lucerne twice now. The service is amazing! Everyone, from the doorman to the front desk staff, housekeeping, and servers at the restaurant (Nice Matine) are super friendly, helpful, and knowledgeable. The location is great! The subway is within a block, Central Park is a short walk in one direction while Riverside Park is an easy walk in the other direction. Lots of great shopping and restaurants all within an easy walk. My room was very comfortable. While the walls seem thin (I could hear my neighbor’s television), they turned it off before bedtime and I did not notice any other noises. Air conditioning worked well and the bathroom was clean with good water pressure and hot water. My first stay at Lucerne wasn’t perfect but they really did try to make it so. I think I got a little embarrassed that time when I had to keep complaining. I decided to try it again this time and I’m so glad that I did! I will definitely be back and can’t wait!

Sang-dae Shim

We were so excited to begin our long-awaited family trip to New York. To make the experience more comfortable and memorable, I reserved a Queen Queen Suite at The Lucerne Hotel. Unfortunately, the room we were assigned had all windows facing brick walls or directly into other rooms. With metal bars across the windows, the space felt unusually closed-in — almost like a cell, which made it quite hard to relax inside. (Photo attached.) On the first evening, I asked if we might be able to change rooms due to the view. I was told that no rooms were available that night and was advised to ask again in the morning. I did, but was informed that no alternative rooms would become available during our entire 10-night stay. I fully understand that this is Manhattan and the hotel may not always have open inventory — especially in a historic building — but I was still surprised that not even one opportunity came up to switch rooms during that entire period. It would have made a meaningful difference if we’d been offered an option, even midway through the stay. What was particularly disappointing was the lack of empathy. I didn’t feel that the staff understood how much it impacted our experience. If I had known in advance that the view would be like this, I honestly would not have booked this room type — especially not for a long family stay where we hoped to enjoy even a modest city view or some natural light. Instead, we spent 10 nights in a room where the only view was a blank brick wall. For a trip we had looked forward to for so long, this was a real letdown.

Jaye Andrews

Have stayed here before. Very nice hotel on the Upper West Side where there are few hotels. Good NYC story - I left a brand new pair of shorts in my hotel room drawer. Didn’t realize it till a couple of days later. Thinking no chance they would be recovered. I called and was delighted to learn that they did have them, and I was able to recover them. Cool!

Ben Gomes

An excellent value for money. Unlike other hotels you get space to spread out. The decor is dated but perfectly nice and clean - For the same money I’ll take more space over fancy looking faucets any day. There isn’t a restaurant in the hotel proper but there’s one in the building and a good 24 hr convenience with decent food across the street. Our room had a sitting room with a small corridor with a bathroom to one side and a fridge space to the other to the bedroom. No honor bar. The older fixtures are very nice to use (lots of water flow in a way that’s rare in most places today!). There are nice views from the windows n several directions and the windows are modest sized to maintain privacy. All in all one of the best places I’ve stayed in NY (I’ve stayed in many newer hotels like the standard and the ace and the roger Williams but I’d actually prefer to stay here).. I strongly the with 5 stars since this isn’t some peak of opulence but I think hotels like this are under rated.