The Lucerne Hotel

Emily Kirsten

I would absolutely stay here again. I was upgraded to a king suite without even asking, and the room was absolutely exquisite — spacious, quiet, and beautifully designed with everything I needed. The Bellman in the lobby greeted me with genuine joy every time I walked in and was always ready to help with anything. One of the things I always look for when choosing a hotel is the bathroom, and this one exceeded every expectation. It felt clean, luxurious, spacious, and truly elevated — the kind of space that makes you feel instantly at ease and cared for. The location was also perfect: just a few blocks from Central Park, with easy access to the subway, and Insomnia Cookies right across the street (yes, I took advantage). Whether you’re visiting the city for business or a peaceful escape, this place made everything feel effortless, grounded, and quietly luxurious.

K Welden

I have stayed at the Lucerne twice now. The service is amazing! Everyone, from the doorman to the front desk staff, housekeeping, and servers at the restaurant (Nice Matine) are super friendly, helpful, and knowledgeable. The location is great! The subway is within a block, Central Park is a short walk in one direction while Riverside Park is an easy walk in the other direction. Lots of great shopping and restaurants all within an easy walk. My room was very comfortable. While the walls seem thin (I could hear my neighbor’s television), they turned it off before bedtime and I did not notice any other noises. Air conditioning worked well and the bathroom was clean with good water pressure and hot water. My first stay at Lucerne wasn’t perfect but they really did try to make it so. I think I got a little embarrassed that time when I had to keep complaining. I decided to try it again this time and I’m so glad that I did! I will definitely be back and can’t wait!

Adela Ramos

Great stay at the Lucerne! Very clean, comfortable beds, strong water pressure in the shower. Very convenient location near lots of restaurants and bars, Natural History museum, Central Park, and a very close subway stop to get you everywhere you need to go. Safe area. Staff was friendly and accommodating. Rooms/decor are a little dated and so are the elevators, but that did not take away from our stay. Gym is very small but clean and nice. We are a family of five and booked two rooms - a regular room with two double beds and a suite with two queens. Book on the site and join their club for the best rate.

R M

Best place to stay this side of town. Very clean and comfy room. Desk and coffee/tea in room. It's only blocks from Central Park and near the train. There are lots of places to eat in the immediate vicinity. No fridge in the room. Everyone is so helpful and friendly. Beautiful views on the top floor. Events are held here.

Sang-dae Shim

We were so excited to begin our long-awaited family trip to New York. To make the experience more comfortable and memorable, I reserved a Queen Queen Suite at The Lucerne Hotel. Unfortunately, the room we were assigned had all windows facing brick walls or directly into other rooms. With metal bars across the windows, the space felt unusually closed-in — almost like a cell, which made it quite hard to relax inside. (Photo attached.) On the first evening, I asked if we might be able to change rooms due to the view. I was told that no rooms were available that night and was advised to ask again in the morning. I did, but was informed that no alternative rooms would become available during our entire 10-night stay. I fully understand that this is Manhattan and the hotel may not always have open inventory — especially in a historic building — but I was still surprised that not even one opportunity came up to switch rooms during that entire period. It would have made a meaningful difference if we’d been offered an option, even midway through the stay. What was particularly disappointing was the lack of empathy. I didn’t feel that the staff understood how much it impacted our experience. If I had known in advance that the view would be like this, I honestly would not have booked this room type — especially not for a long family stay where we hoped to enjoy even a modest city view or some natural light. Instead, we spent 10 nights in a room where the only view was a blank brick wall. For a trip we had looked forward to for so long, this was a real letdown.