The Lucerne Hotel

J K

We had a week-long reservation at this hotel, but due to severe weather, Montreal and New York airports were closed one day after another for two consecutive days (July 13–14). All flights were canceled, and we had no choice but to return to Switzerland. Throughout this ordeal, the front desk staff—especially David—was extremely kind and understanding. He reassured us that we wouldn’t be charged for the missed nights and encouraged us to keep in touch. When we finally had to cancel the entire stay, David again promised a full cancellation without fees, asking only for proof of flight cancellation, which we provided. However, we were later contacted by the manager, Edwin Ramos, who said the hotel would charge us for one night. After a detailed discussion, he agreed to refund us fully, which we appreciate. While his initial response was disappointing—especially the comment that “I will investigate and someone would need to be held responsible”—we’re glad that he ultimately chose the path of understanding and customer care. We hope this experience encourages him and the team to continue supporting staff who show empathy and flexibility in exceptional situations. David truly exemplified excellent service, and we hope his approach is valued and encouraged. Thank you again for the final resolution. The gesture meant a lot to our family after such a difficult journey.

Adela Ramos

Great stay at the Lucerne! Very clean, comfortable beds, strong water pressure in the shower. Very convenient location near lots of restaurants and bars, Natural History museum, Central Park, and a very close subway stop to get you everywhere you need to go. Safe area. Staff was friendly and accommodating. Rooms/decor are a little dated and so are the elevators, but that did not take away from our stay. Gym is very small but clean and nice. We are a family of five and booked two rooms - a regular room with two double beds and a suite with two queens. Book on the site and join their club for the best rate.

Emily Kirsten

I would absolutely stay here again. I was upgraded to a king suite without even asking, and the room was absolutely exquisite — spacious, quiet, and beautifully designed with everything I needed. The Bellman in the lobby greeted me with genuine joy every time I walked in and was always ready to help with anything. One of the things I always look for when choosing a hotel is the bathroom, and this one exceeded every expectation. It felt clean, luxurious, spacious, and truly elevated — the kind of space that makes you feel instantly at ease and cared for. The location was also perfect: just a few blocks from Central Park, with easy access to the subway, and Insomnia Cookies right across the street (yes, I took advantage). Whether you’re visiting the city for business or a peaceful escape, this place made everything feel effortless, grounded, and quietly luxurious.

Ben Gomes

An excellent value for money. Unlike other hotels you get space to spread out. The decor is dated but perfectly nice and clean - For the same money I’ll take more space over fancy looking faucets any day. There isn’t a restaurant in the hotel proper but there’s one in the building and a good 24 hr convenience with decent food across the street. Our room had a sitting room with a small corridor with a bathroom to one side and a fridge space in the corridor to the bedroom. No honor bar. The older fixtures are very nice to use (lots of water flow in a way that’s rare in most places today!). There are nice views from the windows in several directions and the windows are modest sized to maintain privacy. All in all one of the best places I’ve stayed in NY (I’ve stayed in many newer hotels like the standard and the ace and the roger Williams but I’d actually prefer to stay here). 5 stars since this isn’t some peak of opulence but I think hotels like this are under rated and I will go back here even if a fancier hotel is allowed by work.

K Welden

I have stayed at the Lucerne twice now. The service is amazing! Everyone, from the doorman to the front desk staff, housekeeping, and servers at the restaurant (Nice Matine) are super friendly, helpful, and knowledgeable. The location is great! The subway is within a block, Central Park is a short walk in one direction while Riverside Park is an easy walk in the other direction. Lots of great shopping and restaurants all within an easy walk. My room was very comfortable. While the walls seem thin (I could hear my neighbor’s television), they turned it off before bedtime and I did not notice any other noises. Air conditioning worked well and the bathroom was clean with good water pressure and hot water. My first stay at Lucerne wasn’t perfect but they really did try to make it so. I think I got a little embarrassed that time when I had to keep complaining. I decided to try it again this time and I’m so glad that I did! I will definitely be back and can’t wait!