The Empire Hotel

Rigoberto

For the price of $716 per night, the place is not worth it. The location is good, but the hotel itself is nothing like what they show in the videos. When you arrive, you’re faced with the reality. The service is good. The hotel bar is closed. The room carpet was dirty. The air conditioning didn’t work, the telephone was missing buttons, and the television was from the 1980s. The wallpaper is very old. The bathroom is so small that only one person fits. The sink faucets were rusty. And worst of all, I had a view that looked out onto the air ducts. That’s why I say that for $716 a night, I do not recommend it. Also the keys get disconnected Avery day so you have to go to the lobby to get it fixed.

Ekaterina Kuznetsova

Overall, the hotel was nice. The lobby was beautiful, and the staff were very friendly and polite. Everything was good in general. The room was okay, and the view from the window was very nice. The only thing that really upset me was the heating system. During the night it made strange clicking and loud noises, and because of that I couldn’t sleep well and kept waking up. The TV didn’t work, but this was not a big problem for me, since I was in town for work and didn’t have time to watch it anyway. Other than that, everything was pretty good.

Miguel Alcacio

Like many others have mentioned, the location is excellent. Unfortunately, that was the only positive aspect of our stay. The staff came across as short and, at times, rude. I understand New York has a fast-paced culture, but basic courtesy should still be expected in hospitality. The room itself was extremely uncomfortable. The windows were very drafty, allowing a significant amount of cold air in, and at night we could hear everything—street traffic, pedestrians, and general city noise. This is not an exaggeration; it made sleeping difficult every night. When I mentioned this at checkout, intending only to bring it to management’s attention, the front desk attendant shifted into blaming and shaming, suggesting it was my fault for not reporting it earlier. While I acknowledge I could have raised the issue sooner, after walking all day we were exhausted and didn’t want the inconvenience of changing rooms or dealing with maintenance late at night. That response felt dismissive and unprofessional. Additionally, both the room and bathroom were in rough condition, showing noticeable wear that did not align with expectations. This review is being shared not out of frustration alone, but in hopes that management addresses these recurring issues. Unfortunately, based on this experience, I would not recommend this hotel.

Liz Taylor

The bathroom door was damaged and painted over. The shower drain cover slid out of place when I stepped on it. The Wallpaper was covering major bubbles on the wall. The bathroom barely accommodates one person and there’s no vent. The window cover was dirty and the actual window frame was loose which might explain the traffic sounds 10 stories up. Frayed towels and frayed material on the platforms of the beds are cosmetic but ICK! I wanted to treat my daughter. Instead, I apologized. Good ratings must be for the location. With taxes the room was $616.

Maeve Cassin

Stayed 4 nights here in November, on my 2 daughters 1st trip to New York. Great location, plenty to do and see in the area, subway station just across the road. Checkin process was very easy and quick, made easier by the very helpful and professional Audry and Keenan. Room was very spacious, well cleaned. A few small maintenance jobs in the rooms could be done to a better standard, but flaking paint in the bathroom would, in no way, affect my stay, or general impressions of this lovely hotel. I didn't, personally, come to new york to sit in my room. Once it is clean, spacious, and warm, thats enought for me.All staff are friendly, and helpful, esp the night man at reception, who was more than helpful. Great hot showers, and warm rooms. A kettle or small microwave would have been handy, but not the end of the world not having them. Empire Hotel should be very proud of the excellent service provided by their staff Will be my go-to hotel from now on when visiting new york.