Hotel Alameda

Cornelius Nilam

Hotel Alameda completely failed to honor our confirmed reservation and disrupted what was supposed to be a special Valentines weekend trip. We booked this hotel specifically for its location in Chelsea, within walking distance of our venue and activities. On the day of arrival, we were informed that the hotel had overbooked and could no longer accommodate us. Instead, we were involuntarily relocated to a Holiday Inn in Times Square—an entirely different area that forced us to change our plans and significantly increased travel time and inconvenience. In addition, the room we received at Holiday Inn came with two double beds, not the King bed that we had booked at Alameda. What makes this worse is that this was not a last-minute emergency—it was the result of overbooking, which is a deliberate business practice. A confirmed reservation should mean something. Instead, Hotel Alameda treated our booking as disposable. Their apology email acknowledged they were “unable to accommodate” us, but words alone do not make up for the disruption, stress, and loss of convenience. We chose this hotel for its location, and that is exactly what they failed to deliver. This experience showed a complete lack of reliability and respect for guests’ reservations. If you book here, understand that your confirmed reservation does not guarantee you’ll actually stay here. I would not trust Hotel Alameda again and would strongly recommend others book elsewhere if location certainty matters to them.

korra dale

Hotel Alameda is a stylish Chelsea gem! Rooms are modern and comfy (great beds, nice design, good amenities), though compact like most NYC spots. Service was friendly—staff helpful with check-in and recommendations. Location is solid: steps from the High Line, Chelsea galleries, trendy eats, and easy subway access. Rooftop bar views are a nice bonus! Great value for a chic, artistic stay.

Neil S

My wife and I recently stayed at the Hotel Alameda to enjoy a fun weekend in New York City. We were very disappointed. From the start, the entire experience was poor. The street in Chelsea was dark and unwelcoming, especially at night. The receptionist was friendly but reviewed the hotel amenities so quickly it was hard to remember what was said. A handout would have been helpful. The hallways were painted black making it hard to see and the lighting was poor. The room had a platform bed with abut a foot of wood framing all around. You had to remind yourself to step up and step down and not to trip! The bathroom was funky if you like a shower where your partner can see everything! How's that for privacy! It would have been nice if a guide to local restaurants was available because reception was not that familiar with the neighborhood. And one night, after returning to our room in the evening, and getting in bed to sleep, the fire alarm went off at 11 PM! We trudged down the fire stairway and out the fire exit. The New York Fire Department responded and eventually determined that the alarm was false, so we could return to our rooms. To boot, for the nights we stayed, it was not an inexpensive hotel. We are not planning on going back.

ANDREA OROZCO HERNANDEZ

Great location! Staff were very helpful. Especially Ozge was incredibly kind, professional, and attentive to both my boyfriend and me. She arranged airport transfer, she assisted us throughout our stay. From the moment we arrived, she made us feel welcome and taken care of. Thank you for such a lovely experience!

Jamie B

Great value hotel if you get a normal rate (I stayed midweek) Bathroom and shower are huge, although the regular room would be tight for people travelling with a lot of bags. But very comfy bed (it’s not that low as some reviews talk about, I went in fearing a mattress on the floor but it’s very much a bed haha) Big mirror in the room and very cool decor. Bar is incredibly expensive for drinks tho compared to happy hours or anything else in the area. Location is perfect and staff all very helpful.