Selina Chelsea Hotel, New York

Debbie Krupski

Great hotel in a fantastic location right on the High Line and Hudson Yards. Perfect for our work trip. Comfortable beds and tea / coffee machine in the room was a bonus. Martin, Ozge, Veronica, Tania, and Maritza made my stay feel like home. Loved the place and loved the kind people taking care of us there. Gracias, Hotel Alameda. Hasta la Próxima!

Elizabeth Benefiel

You're risking your safety by staying here; find another hotel. Two huge issues: 1) They checked someone else into my reservation, so I spent ~20 minutes at the front desk while they booked me a new reservation. They don't seem to check ID at check-in. Unsafe and could leave you out of a room. Annoying because I received that person's room charge invoices afterwards. 2) I woke up in the morning to the fire alarm light flashing, but with no sound. Headed downstairs from my room on the top floor and saw that no other floors on the way down had alarms/lights going off. Got to the ground floor and FDNY was there and they seemed a little annoyed with the front desk, who acted no-big-deal about it all to us. They gave us no indication of whether our room's alarm was bugging out or if every other floor has dysfunctional alarms. Also obviously unsafe. --- To be clear, a fire alarm going off during a hotel stay is totally fine. A false alarm is fine. Localized alarms are fine. But the fire alarm was silent while simultaneously determined threatening enough for FD dispatch, and the explanation from the front desk about the alarms being that "something happened in the lobby; yeah the alarms are weird" was dismissive and apparently an inaccurate assessment.

Diego Omar

I chose this hotel for its location near the activity I was attending in Chelsea, but the experience fell far below expectations. PROS: The shower had excellent water pressure and temperature. The mattress itself was comfortable. The location is convenient for the High Line and Penn Station. CONS: The room design is impractical and uncomfortable. The bed sits almost on the floor, which makes it unsafe for anyone with mobility or health issues. The bathroom has frosted glass walls, a sliding closet-style door with no lock, and a ceiling-hung curtain that feels like a hospital divider. There is no privacy. The lighting is terrible. Hallways are painted black with dim lights, creating a gloomy atmosphere. The bedside lamps look “chic” but don’t provide enough light. Maintenance is poor: scratched floors, chipped sink, cracked walls, and cheap finishes. Security is unacceptable. The elevator requires no key card, so anyone can reach guest floors. During my stay, I saw a local resident escorted out while cursing, and also suspicious activity that looked like escorts entering with “protectors.” This is not what I expect from a Manhattan hotel. Service was equally bad. There is no refrigerator in the room, even for medication. Bottled water costs $6 each. At 6 am, the front desk was empty for my check-out. The only person present was a cleaning employee who had to call the receptionist. He eventually appeared from the sidewalk, apologized, and smelled strongly of marijuana. BOTTOM LINE: The hotel sells itself as new, but it is visibly deteriorated and poorly managed. It offers boutique facade with hostel-level service. If you need professionalism, accessibility, and basic security, stay at a Hilton, Hyatt, Marriott, or any other reputable chain.

Paulo Junior

I didn’t care much about the reviews because I understand the concept of a boutique hotel, so you can’t expect the same as a regular hotel. It could be better, though. Since it’s small, there shouldn’t be big decorations like one that was on the tiny desk, or the low lamp right above the side of the bed (obstacle when when you wanna get up). The coffee machine was way too complicated. A cheap small keurig would have been better. The fridge didn’t feel cold enough. I was super hungry and in a hurry because I was in a business trip, so I bought two of their very expensive and tiny parfaits from their bar. To my surprise, what should have been granola was actually italian bread crumbs. It was disgusting, but I couldn’t be late to my meetings, so I just ate it. My partner was able to remove part of the breadcrumbs and ate it too. When checking out, I informed that to the front desk and all I got was a giggle followed by a “I’ll inform the kitchen”. I’d expect that a hotel that is not that cheap would at least refund me for it, but I wasn’t gonna beg, and since they don’t care that much, here is my review.

Nadav Azoulay

Lovely hotel great atmosphere, had a great time. Also Martin who works at the counter was amazing, helpful and pleasant. We had a little issue and he helped us right away at the middle of the night! Great staff