Selina Chelsea Hotel, New York

Neil S

My wife and I recently stayed at the Hotel Alameda to enjoy a fun weekend in New York City. We were very disappointed. From the start, the entire experience was poor. The street in Chelsea was dark and unwelcoming, especially at night. The receptionist was friendly but reviewed the hotel amenities so quickly it was hard to remember what was said. A handout would have been helpful. The hallways were painted black making it hard to see and the lighting was poor. The room had a platform bed with abut a foot of wood framing all around. You had to remind yourself to step up and step down and not to trip! The bathroom was funky if you like a shower where your partner can see everything! How's that for privacy! It would have been nice if a guide to local restaurants was available because reception was not that familiar with the neighborhood. And one night, after returning to our room in the evening, and getting in bed to sleep, the fire alarm went off at 11 PM! We trudged down the fire stairway and out the fire exit. The New York Fire Department responded and eventually determined that the alarm was false, so we could return to our rooms. To boot, for the nights we stayed, it was not an inexpensive hotel. We are not planning on going back.

Ryan Khatib

Amazing courteous friendly and generous staff. Always greeted and feeling safe, security at late hours and a central location make this place a pretty sweet stay! Deluxe room was good but a bit small, not a lot of surface area or storage and an unconventional ground level bed were a bit awkward to work around but overall comfortable. Shower was very comfortable and kinda cool with they way temp makes the glass opaque so your other half can kinda see ya kinda not while you’re showering but that bathroom can almost be seen into directly from the bed which was not advertised in all the talk of luxury and comfort. Our large window had a security camera right outside it that could definitely see into our room - we are two men who don’t care as much for privacy but others might between the bathroom and security camera so head’s up it’s possible you might end up there if you choose a deluxe room like we did. Otherwise gratitude to the wonderful staff, Veronica, Ozge, and one other woman who helped us check in on Friday last. Cheers all, and thank you for your hard work and hospitality! 😁

Greg Charland

Great location about a block from Chelsea Pier. Was listed as a Priceline 4.5 star special. It's a cute boutique hotel but not 4 star. No valet or parking. Front desk helped with early check-in. Room was TINY, too small for the queen bed. Challenging to walk around the bed without flopping into it. Bed itself is lower than normal (reminded me of a college futon) but was comfortable. Cold concrete floors throughout. Walls very poor, could hear EVERY word, sound and cough from our neighbors, doors opening & closing on multiple floors, music from bar 3 floors above, and car horns beeping every 30 seconds or less through the night. Also reminded me of college. Rooftop bar was fun but couldn't serve coffee or the "signature" hot cider. Charged for an old faded blood stain on a bath towel. Front desk removed the charge as a courtesy. Never before have I ever felt like I should have documented the condition of linens. Not the way to get return visitors.

Emily Courson

Hotel was fine for a cheep spot to stay. Clean enough. Main issue was how thin the walls were. I could hear phones ringing, conversations, and snoring of the people in rooms next to us. When the showers were running in other rooms, we would be woken up. Other issues include the rooms being very dark. It was very hard to apply makeup. The sink in the bathroom needed to have water pressure adjusted. The water was so powerful it would splash ALL OVER the bathroom if you accidentally turned the knob more than 10% Front desk also didn’t have a shower cap and only one wash cloth was provided in the room. Welcome drinks on the rooftop patio were nice.

Jennifer Vira

Hotel Alameda — Deeply Disappointed by Unprofessional Treatment My recent stay at Hotel Alameda was extremely disappointing. There were multiple unexplained high dollar charges on my card that were never properly explained, and when I tried to get clarification, some of the staff were unprofessional and downright rude. To make matters worse, we were locked out of our room with all of our belongings still inside. The situation was handled very poorly and instead of offering assistance or an apology, we were met with dismissive attitude and a complete lack of concern for our situation. Which only added to the stress. This kind of treatment is unacceptable for any guest. It’s now been a week since I contacted the hotel about these issues, and I still haven’t received any response. The silence from management speaks volumes about how little they value their guests’ experiences or concerns. While the staff who initially checked me in were courteous and professional, the rest of my stay was filled with stress, confusion, and poor communication, leaving me feeling disrespected and ignored. I would strongly caution future guests to confirm all charges in advance and be prepared for inconsistent service. I truly hope Hotel Alameda’s management takes this feedback seriously and makes meaningful improvements.