Sanctuary Cap Cana

Mark Chesnut

Sanctuary is a nice resort and is inside the gated and secured Cap Cana village. We felt safe. My only other experience was the Hard Rock years ago and I didn't like it. Too much of a party atmosphere and we felt like it was unsafe to leave the compound. Sanctuary is a step up for sure - and so is the clientele. Food was hit and miss. The Wok restaurant was the best. Blue Marlin was decent. The Casa Bella for breakfast and lunch was fairly good. All others including the Italian restaurant and steakhouse weren't very good - although they all "try" to be upscale. Service was good everywhere. Drinks were good. The grounds were very nice and pretty. There are lots of room options and the villas looked pretty cool. The beach area is small but big enough. Plenty of pools and pool chairs although some folks put towels down early to reserve chairs yet never use them. Bring LOTS of $1's and $5's for tips. There were 6 of us and we easily spent $50-80 a day on tips. The atmosphere was basically quiet and relaxed. Didn't see anyone trying to party it up too much. For an all inclusive I think this one is a pretty good one in a good area. This is only our second all inclusive experience and since there were 6 of us on our family trip, it worked out well. We had three Premium Luxury Junior Suites with great ocean views. The two King rooms had jacuzzi tubs on the private balcony. The double room did not. Overall Sanctuary is a nice resort, but definitely not a Ritz, St Regis or Four Seasons which are more expensive and not all inclusive.

Aaron

⭐️⭐️⭐️⭐️⭐️ Exceptional Service, Beautiful Property, and Truly Caring People Sanctuary Cap Cana is an exceptional property, and the people are what make it unforgettable. From start to finish, the care, professionalism, and attention to detail made this trip one for the memory books. We upgraded to a premium Castle room, and José, the manager, made the process effortless and welcoming. The room was stunning — sweeping ocean views, a private plunge pool, a beautiful jacuzzi bath, and a spacious, immaculate layout. Amelio, our butler, took wonderful care of us throughout our stay with warmth and consistency. Every day was elevated by the staff: • Glory, selecting the best passion fruit each morning • Chefs preparing custom omelets with care • Thoughtful touches like flowers on the table by Aleksander and team • Fun, attentive service at dinner from staff like Roberto • And an unforgettable chef’s tasting dinner prepared by Chef Marc Serrano, beautifully presented and explained by Carlos, the sommelier — an absolute highlight The food was outstanding, the service genuine, and the experience deeply relaxing. You can feel that the team takes pride in their work and truly cares about the people they serve. Stop looking — Sanctuary Cap Cana is the place to be.

Eliana Kim

We chose this luxury resort to celebrate our 10th wedding anniversary after doing a lot of research. Before coming, we saw a few reviews that made us a little uncertain, but we decided to experience it ourselves — and we’re glad we did! This resort is adults-only, which makes it a perfect place for couples who just want peace, quiet, and relaxation. The staff are very friendly, and the food is overall good. If I could suggest one thing, it would be to have some small evening shows or live music — it would make the nights even more enjoyable. We also loved spending time at the pool bar, sipping cocktails and just unwinding. I especially recommend the Asian restaurant — the food and service were both excellent. If you’d like to receive a bit of extra attention, leaving a small tip goes a long way. We truly enjoyed our 4-night, 5-day stay here. Also, I highly recommend joining a local tour. It costs around $50 per person and makes for a fun and fulfilling day. Just keep in mind that the resort photos online look a bit more glamorous than reality — so try to come with an open mind. Overall, we had a wonderful time and would definitely recommend this resort!

Savannah Jackson

My husband and I went to Sanctuary on our honeymoon. Overall, we had a good experience, but there were a few things that we were disappointed with. We had never been to an all-inclusive resort before this trip, so we were hopeful that this one would live up to the hype we had heard so much about. The best thing about this resort is truly the staff. They were always kind and eager to help us in any way they could. Shoutout to Antonio with activities for being so fun and keeping the energy up by the pool during water gym! The service here was truly excellent. The grounds of the resort are absolutely stunning and very well maintained. We constantly saw staff making sure that high traffic areas were picture perfect. Another great aspect of the resort is Sanctuary Town. We found that it was our favorite aspect of the resort, and some of the best dining as well! We ate at least 5 or 6 pizzas over the week- they were out of this world! We also enjoyed the burgers and ice cream there as well. Our room was in building 1, and we were on the first floor. Our view was incredible; however, our room looked like it needed some TLC. While very spacious, it looked run down and like it was in need of some extra cleaning as well. There was red lipstick on the bathroom mirror, the shower would leak when the room above us was using theirs (it even shut off completely once when the person above us turned theirs off), and it looked like nothing had been dusted. This is definitely a chill, calm resort, which is exactly what we wanted. It was not crowded during our visit, and we never had to fight for a chair or umbrella at the pool. The beach was not available for use during our stay other than sitting in the sand, and there was caution tape marking off the shore, but this was not a deal breaker for us. One of the biggest frustrations we had was the restaurants' schedules. The app would say the hours were one thing, while in actuality, it would be something different. We tried to eat at the steakhouse one night because the app said it was open, but when we arrived, it was closed. The staff didn't have an explanation, so it seems to be something that is out of there control. We never got to eat there even though we were there for a whole week. The Italian restaurant was just okay, as was Blue Marlin for dinner. Wok was our favorite of the sit down places we tried. The breakfast buffet was good, but got to be a bit repetitive since the same exact things were being served each day (at the time of our trip, the buffet was set up at Blue Marlin and not at its usual location). The food was very hit or miss. If some of these issues were resolved, we would love to return, but if we plan to visit the area again, we would probably consider a different resort before coming back.

yvette nieves

Our stay at this resort was excellent! We had an absolutely great time as well as rested.well Great friendly staff service, food, location and entertainment. .Our butler Carlos did everything he could to make sure our stay was extra special. He was always available to serve with anything we needed making sure that we were always satisfied. The only downfall was the closed beach due to accumulated seaweed this year. Fortunately all the 6 pools were amazing with clean crystal clear water. We will definitely go back. We recommended if you like a quiet, beautiful, friendly environment to have fun and rest.