Sanctuary Cap Cana

kimberly bacon

Recently stayed here for our honeymoon we stayed in the premium JR luxury suite. Which offered a jet bathtub on the balcony which was gorgeous for sunrise soaking which we did on at least three occasions. This room was plenty for us it offered a closet and a bathroom along with a king sized bed. The pools were great and there were many to chose from, staff would come around offering drinks or clean towels while you relaxed. One day they even served pina coladas out of pineapples! The food was equally good we tried all the different restaurants with our favorite being the WOK! This is a formal restaurant so dress code and reservations are required but it was worth it. Portions were large sometimes we could not even finish all the food. Would highly recommend this resort to anyone looking for a comfortable environment. We can’t talk much about the nightlife as we are early risers (hence the sunrise) but while talking to other I did hear there’s a nightclub which offered karaoke and dancing sometimes shows. We did managed to catch the circus show and that was incredible! Very talented performance.

Savannah Barrow

My husband and I went to Sanctuary on our honeymoon. Overall, we had a good experience, but there were a few things that we were disappointed with. We had never been to an all-inclusive resort before this trip, so we were hopeful that this one would live up to the hype we had heard so much about. The best thing about this resort is truly the staff. They were always kind and eager to help us in any way they could. Shoutout to Antonio with activities for being so fun and keeping the energy up by the pool during water gym! The service here was truly excellent. The grounds of the resort are absolutely stunning and very well maintained. We constantly saw staff making sure that high traffic areas were picture perfect. Another great aspect of the resort is Sanctuary Town. We found that it was our favorite aspect of the resort, and some of the best dining as well! We ate at least 5 or 6 pizzas over the week- they were out of this world! We also enjoyed the burgers and ice cream there as well. Our room was in building 1, and we were on the first floor. Our view was incredible; however, our room looked like it needed some TLC. While very spacious, it looked run down and like it was in need of some extra cleaning as well. There was red lipstick on the bathroom mirror, the shower would leak when the room above us was using theirs (it even shut off completely once when the person above us turned theirs off), and it looked like nothing had been dusted. This is definitely a chill, calm resort, which is exactly what we wanted. It was not crowded during our visit, and we never had to fight for a chair or umbrella at the pool. The beach was not available for use during our stay other than sitting in the sand, and there was caution tape marking off the shore, but this was not a deal breaker for us. One of the biggest frustrations we had was the restaurants' schedules. The app would say the hours were one thing, while in actuality, it would be something different. We tried to eat at the steakhouse one night because the app said it was open, but when we arrived, it was closed. The staff didn't have an explanation, so it seems to be something that is out of there control. We never got to eat there even though we were there for a whole week. The Italian restaurant was just okay, as was Blue Marlin for dinner. Wok was our favorite of the sit down places we tried. The breakfast buffet was good, but got to be a bit repetitive since the same exact things were being served each day (at the time of our trip, the buffet was set up at Blue Marlin and not at its usual location). The food was very hit or miss. If some of these issues were resolved, we would love to return, but if we plan to visit the area again, we would probably consider a different resort before coming back.

yvette nieves

Our stay at this resort was excellent! We had an absolutely great time as well as rested.well Great friendly staff service, food, location and entertainment. .Our butler Carlos did everything he could to make sure our stay was extra special. He was always available to serve with anything we needed making sure that we were always satisfied. The only downfall was the closed beach due to accumulated seaweed this year. Fortunately all the 6 pools were amazing with clean crystal clear water. We will definitely go back. We recommended if you like a quiet, beautiful, friendly environment to have fun and rest.

Heath O'Hara

Beautiful property but there are some operating function challenges. We had to wait for 2 hours after our stated check-in. There were hot water and A/C issues in our suite. The staff does not speak good English so use a translation app. Otherwise the property was Beautiful, the food was fantastic, and amenities were great. Also, the concierge was great in scheduling our airport shuttles.

Frank G

Sanctuary Cap Cana is a stunning resort with beautiful grounds, exceptional staff, and delicious food. The property is immaculate — lush landscaping, colonial-style buildings, and a cobblestone drive that immediately sets the tone. You know you’ve arrived somewhere special. As a Bonvoy Platinum member, I expected a warm welcome, but check-in was awkward and transactional. We stood waiting for several minutes while the attendant finished a call, unsure whether to sit or stand. The offered welcome drink was overly sweet and generic, which didn’t help the first impression. Thankfully, the stay quickly improved thanks to our amazing butler, Frank. He was friendly, funny, and proactive — helping with dinner reservations, small repairs, and anything else we needed. Frank truly made our stay memorable. We stayed in a swim-up suite that suited us perfectly. The space was clean, private, and comfortable, with direct pool access for morning swims and late-night dips. The bedding and amenities were high quality, though the room stayed a bit humid as the AC struggled to keep up. One night, a neighboring property played loud music that shook the room, but thankfully it only happened once. Breakfast at the buffet was excellent. We especially enjoyed the local Dominican dishes that Maria and Glory served with pride. Everything was fresh, flavorful, and beautifully presented. The buffet coffee was decent, but the coffee shop in the main lobby had the best brew on the property. The pools are gorgeous, and the service around them is first-rate. Wilkins and Emanuel were outstanding in finding loungers and shade, though there aren’t enough umbrellas. Mariott, more umbrellas would prevent the small frustrations between guests. The pool bar team — David, Charlys, and Felix — kept the atmosphere upbeat with great drinks and energy. Poolside servers Omar and Christian were attentive and always ensured we had plenty of water. Dinner across the restaurants was consistently very good. The steakhouse served perfectly cooked cuts, and my birthday dinner there was wonderful, capped off with a rich chocolate fudge cake we shared with nearby guests. The Italian restaurant served refined, smaller dishes — the Osso Buco was world-class. The Asian restaurant was also a hit. Leticia and Xiorkys were amazing servers!!! Sanctuary Town offered great casual options. The pizza was incredible, with a perfect crust, though the burgers were just okay. A couple of small issues stood out. Taking pizza to go cost $5 for the box, and room service had a $10 fee. It’s not about the money — it just feels unnecessary at this level of resort. Guests don’t mind tipping well, but nickel-and-diming cheapens the experience. As for the bars, “Beers of the World” was confusing — only one beer included, the rest at extra cost, which wasn’t clear upfront. The Love Bar looked great, but service was indifferent even with generous tipping. Also, premium liquor seemed available only by the bottle, not by the glass — a strange policy for a luxury resort. Overall, Sanctuary Cap Cana is a gorgeous destination with excellent food, great pools, and a truly fantastic staff. Despite a few small misses and unnecessary charges, we had a memorable vacation. With a little more attention to detail, this could easily be one of the best resorts in the Caribbean. For now, Excellence El Carmen still holds the top spot for us. Please note this is a very late review from a trip last March in 2025.