Impressive Punta Cana

Molly Legge

The first thing i noticed was 5 mins after being in the room with my shoes off, my feet were black. I could feel how filthy the floor was, that kind if made me feel weird from the start. We arrived at around 5pm and were told we need to make reservations for the restaurants through the qr code. All the restaurants were booked out for the first 3 days of our trip which meant we had to eat at the buffet; breakfast lunch and dinner for that time. The food was terrible at the buffet. The first 2 restaurants we tried were quite average/ not very good (mexican and tapas) However the italian was amazing, had some very good options. The last restaurant we went to was ‘on the grill’ my partner ordered medium and i ordered medium rare and both steaks were rare. Good flavour tho. The alcohol was alright, they always put a lot of alcohol in the drinks, however the alcohol was bad quality. The tequila, vodka and gin all tasted the same. If you can get a good deal and you dont care about good food, i would recommend. The activities they had were so much fun, The rooms are nice, the beach is beautiful the workers are so nice. DONT BUY EXCURSIONS ONLINE: They have many people in reception that work for these different excursion companies and you can get a much cheaper price through them especially if you buy 2 or 3 from the same person.

Jackie Santiago

Impressive is not a bad resort , what made it so horrible for me it was my encounter with upfront customer service. I would hoped they do at some point improves on that dept . What made it special the rest of the trip ,to us it was the people that work within for impressive that we met along the way . First Rainer ( maletero) from picking us up to bring us to our room made the bad experience from front desk so much better for us . A few amazing staff members from the Buffet, Esperanza, Martha, the juice bar lady and some of the cook line folks -Thank You for treating us like family ! Great entertaining group ! Thx for spaghetti for taking the time to get to know you better . Keep up that spirit . Beautiful Beach view , and it was clean the whole time we were there !

STOBY. M

Our stay at the Impressive Premium Resort & Spa was truly memorable and made our honeymoon extra special! From the moment we arrived, the staff were friendly and eager to help — even those who spoke less English went out of their way to assist us with directions and anything we needed. We were pleasantly surprised with an upgrade to a beautiful beach-facing room. The variety of food options and daily activities was excellent, and the shows each night were definitely worth both the time and money. The drinks at the Premium Beach were fantastic, and the bartenders were amazing with a bit of swagger to their service which added personality. Special recognition to the kitchen, service, and housekeeping teams — you can tell they take real pride in their work. A very special thank-you to our butler, Jose Tema, who checked in with us daily to ensure we were enjoying our honeymoon and continuously offered ways to make it even better. Jose and the team went above and beyond by decorating our room and turning it into a truly special occasion. That kind of world-class service is something we’ll never forget. We’d also like to mention Luis Vega, our destination service representative, who clearly explained the transportation process to ensure we didn't miss our flight and gave us great advice to make the most of our trip. While the resort was undergoing some construction during our stay, it didn’t take away from the overall experience. It’s an amazing place to visit, and we loved all the different restaurant options that they had, enough for us to try a different style of restaurant each night. I’d highly recommend this resort to anyone — especially if you’re lucky enough to have Jose as your butler!. An amazingly friendly guy who was very humble to his core.

Pedrom Rejai

Let's split this into parts: Service: terrible. Like really really terrible. We told them we needed a crib three times before arriving and reserved a room with two beds so our other child had a bed. We arrived, mentioned it again during check-in. Got to our room, only a king bed in it. Called and told them again. Then called again. And again. And again. Three hours later we found a housekeeper in the hallway, she radioed another housekeeper, then five minutes later we had both. Everytime we asked, they said "it's on the way". This type of experience happened over and over again in many different ways. Food: it's bad. No way around it. The Japanese place on site is the only one that is ok but that's because they use soy sauce to season. We didn't get sick but I talked to people who did. Price: it's the cost of a four star but it's a three star hotel, maybe two. The room: we had bugs in the bathroom and the air conditioner couldn't get the room below 78 degrees. The sheets smelled damp the whole trip. And there was a period of four hours with no water in the whole resort. We didn't want to move rooms because of how hard it was to get in our room in the first place. The view: incredible!!! Our room was next to the beach and pool and drinks. Super convenient. The grounds: incredible!!! Kept very clean and nice. The activities: really good for our two kids. Overall: I'd never ever ever go back.

J

Big beachside resort. Overall experience was good. The biggest let down was the food. Snacks were often dry and tasteless. Staff performed well. I did not feel any pushing for tips. All inclusive was worth the money. One side of the beach was full of seaweed. Facilities are in quite good condition. Restaurants and coffee shops are included and well worth the visit.