Impressive Premium Punta Cana

Alexandra M

For a hotel that presents itself as a premium destination, our stay was very disappointing. A word we kept hearing from the activity staff at the pool, often used to joke with tourists, ended up describing our experience perfectly: catastrófico. - housekeeping was inconsistent. Fresh towels were often not provided, the room was not properly cleaned, and we had to repeatedly ask for water and basic supplies. - during our two-week stay, the pool was never properly cleaned. On windy and cooler days, the pool water became very cold, making it difficult for kids to enjoy any activities. (Bonus, I add a picture with the kids pool in the morning, after they supposedly cleaned it) - In the kids’ zone, the staff seemed bothered by the kids’ presence. There was no interaction, only to tell them "don't do this or that" and they didn’t engage or play with the kids at all - at the restaurant and the bar, service clearly depended on tips. If you didn’t tip, you were often ignored or left waiting a long time. The good things: - beach is really nice in this area when there are no waves - food was good and they had diversity.

Nicolas Craig

Overall, Impressive Punta Cana is a good hotel. The rooms were clean, the organization around the resort was nice, and the beach was amazing — definitely one of the best parts of the stay. The hotel grounds are well maintained, and the staff was generally friendly and polite. Plus the activities are very good! The biggest negative point was transportation, especially to and from the airport. The hotel does not offer a shuttle service and provides no real assistance for arrival or departure. Transportation was chaotic when we arrived at the airport, and we almost got left behind. You really have to figure everything out on your own. If you’re stuck at the airport or trying to leave, the hotel does not help — you’re basically on your own. Another serious issue was the excursion sellers inside the hotel. Prices appeared to vary depending on the guest, and in some cases were significantly inflated. There was a lot of pressure to pay immediately, including rushing guests to the ATM, which was extremely uncomfortable. In my case, the seller stood next to me at the ATM, attempted to handle my bank card, and tried to select a savings withdrawal himself. He withdrew 12,000 Dominican pesos, saying he would return with change, but never did, even after we asked for it. While this kind of behavior might unfortunately be expected outside the resort, it is completely unacceptable from people operating inside the hotel. This experience seriously affected our sense of safety and trust.

Nandor Matolcsi

We arrived from London on an evening flight. Upon arrival at the hotel we were greeted by a huge queue at check-in and had to wait around 35–50 minutes. When it was finally our turn the staff barely spoke English and during check-in they tried to pressure us into upgrading to a “premium” service for $500 claiming our room would be very far from everything. We refused — and rightly so — as without the upgrade everything was only about a 2minute walk away including the beach and restaurants. When we entered the room there was a strong damp moldy smell. We found a bug inside the wardrobe and the ceiling showed clear signs of water damage. In the bathroom after showering water flooded the entire floor reaching ankle level. We reported this but were told that this is “normal” here. Above the toilet there was a plastic ventilation cover from which water dripped every single day from the room above which was extremely unpleasant especially when using the toilet. The bed linen smelled very bad every day even though it was changed regularly — the only positive thing was that the bed itself was comfortable. The balcony and the view were fine. To go to the beach you had to exchange towels but on some days there were no towels available and we had to wait until other guests returned theirs. The beach itself was fairly maintained but extremely overcrowded with people lying almost on top of each other. The sea water was very dirty making it difficult to enjoy swimming. In the restaurants the food quality was generally acceptable but far from appetizing, as many dishes were covered with flies. The Dominican Republic is beautiful and we really enjoyed the country but if we ever return we will definitely not stay at this hotel again.

STOBY. M

Our stay at the Impressive Premium Resort & Spa was truly memorable and made our honeymoon extra special! From the moment we arrived, the staff were friendly and eager to help — even those who spoke less English went out of their way to assist us with directions and anything we needed. We were pleasantly surprised with an upgrade to a beautiful beach-facing room. The variety of food options and daily activities was excellent, and the shows each night were definitely worth both the time and money. The drinks at the Premium Beach were fantastic, and the bartenders were amazing with a bit of swagger to their service which added personality. Special recognition to the kitchen, service, and housekeeping teams — you can tell they take real pride in their work. A very special thank-you to our butler, Jose Tema, who checked in with us daily to ensure we were enjoying our honeymoon and continuously offered ways to make it even better. Jose and the team went above and beyond by decorating our room and turning it into a truly special occasion. That kind of world-class service is something we’ll never forget. We’d also like to mention Luis Vega, our destination service representative, who clearly explained the transportation process to ensure we didn't miss our flight and gave us great advice to make the most of our trip. While the resort was undergoing some construction during our stay, it didn’t take away from the overall experience. It’s an amazing place to visit, and we loved all the different restaurant options that they had, enough for us to try a different style of restaurant each night. I’d highly recommend this resort to anyone — especially if you’re lucky enough to have Jose as your butler!. An amazingly friendly guy who was very humble to his core.

Jackie Santiago

Impressive is not a bad resort , what made it so horrible for me it was my encounter with upfront customer service. I would hoped they do at some point improves on that dept . What made it special the rest of the trip ,to us it was the people that work within for impressive that we met along the way . First Rainer ( maletero) from picking us up to bring us to our room made the bad experience from front desk so much better for us . A few amazing staff members from the Buffet, Esperanza, Martha, the juice bar lady and some of the cook line folks -Thank You for treating us like family ! Great entertaining group ! Thx for spaghetti for taking the time to get to know you better . Keep up that spirit . Beautiful Beach view , and it was clean the whole time we were there !