Impressive Premium Punta Cana

Sarah H

Impressive Punta Cana is a 900 room all-inclusive hotel with some lovely staff and a perfect location right on the beach. Bear in mind a lot of seaweed can cover the beach, which is constantly being removed. The beach was not very crowded and there were ample amount of lounge chairs available. The hotel also has a Premium service which you can pay to upgrade to, giving you access to other areas and restaurants. My son and I stuck to the standard service. I had a bit of a bumpy start as I had booked an ocean view room but I ended up with a view of the pool and bar with the ocean obscured. I made a complaint and they changed the room the next day. It was a bit better but still obscured by trees. The actual ocean view rooms are the junior suites which I think is a bit misleading. Also before I could go to my room, I was accosted by Querby who took me to the tour seller even though I said I was tired. I did end up booking some excursions which I have reviewed elsewhere. The next day, I was told I would have 'breakfast' with a rep from the Heritage Travel Club. I was getting time share vibes and I asked if I was going to be sold anything but Querby did not explain. When I got there I was told it was a membership which involved paying a fee. Right off the bat I said I was not interested so did not want to do the tour. Querby got annoyed and was quite rude which I mentioned in the hotel survey. Apart from that, all the other staff were lovely, from the room cleaning staff, the restaurant staff and the bell boys. Tipping is well appreciated, so bring your dollars. The main bedroom was spacious with a balcony. The bathroom could do with a bit of modernisation. Also, toilet paper needs to be placed in the basket available, not in the toilet due to clogging issues. Tap water also should not be drank or used to brush teeth. The buffet serves traditional Dominican food, of bean stews, as well as desserts, fruits, vegetables and salads, pasta, rice etc. I found the food quite monotonous and the meats quite dry. The hotel itself is very lively with music in the bars, the foyer by the pools where aqua aerobics takes place even in the buffet restaurant. I found it a bit too noisy at night as our room was right next to the bar at the sea front. There was even a cleaner who sweeps outside and he is singing very loudly quite early in the morning before 7am and noise carries a lot from the corridors. The are a few English speaking staff so we were able to get our needs met. Over all, the hotel is a beautiful well kept resort which could do with a few modern touches as mentioned. I personally would have preferred some where a bit quieter.

Claudiu Trandafir

Dear all, I think it's important to know that this hotel manages to be top-tier mainly thanks to the people here! 🤗 The accommodation is excellent... large, clean rooms and top-notch security. In my opinion, it's definitely a 5-star hotel. While there is always room for improvement, I won't go into details here. 😎😬 ​I want to give a heartfelt thank you to Santo in particular. He is a true professional, always available, and the kind of person who gets everything done—no matter how demanding you might be as a tourist! He is simply wonderful! ​Beyond that, I cannot leave out Luna, a highly skilled manager ready to handle any request and solve any existing problem! I also want to mention the entertainment team, the bartenders, and even the security staff. My utmost respect to you all! 🫡🙏 ​About the hotel, I can tell you this: it's worth choosing for a truly relaxing vacation! I highly recommend the Premium package. 😎😉 ​Thank you to everyone! And thanks again, Santo and Luna! 😉🤗

albert

Here’s a firm but credible review that doesn’t sound exaggerated: I am extremely disappointed with my stay at this resort. Having stayed at many resorts over the years, I can confidently say this has been the worst experience I’ve had. The food throughout the resort was consistently mediocre at best and often downright unpleasant. Variety was limited, quality was poor, and meals became something we dreaded rather than enjoyed. The rooms were another major letdown. They were outdated, poorly maintained, and uncomfortably warm. The bathroom, in particular, appeared dirty and in need of a thorough renovation and deep cleaning. The pool areas also need much better maintenance. There was visible mold and buildup around sections of the pools, which is unacceptable for a resort that markets itself as a premium vacation destination. While many staff members were friendly, professional, and genuinely helpful, there were also several employees who came across as unfriendly and uninterested in assisting guests, resulting in an inconsistent service experience. What frustrated me the most was paying extra for the Premium side of the resort and receiving very little value in return. I expected a more exclusive and relaxing atmosphere, yet children were frequently splashing and playing around the Premium swim-up bar. If guests are paying a premium price, there should be a noticeable difference in the experience. Overall, this resort fell far below expectations in cleanliness, food quality, accommodations, and premium amenities. I would not return, nor would I recommend it to others considering a vacation here.

Adolfo Reul

We had a family group trip for a week and it was good, all expectations were met. The hotel even though it’s old it still managed to keep up with today needs. The premises are 5/5 The location 5/5 The sunrise 6/5 The beach 5/5 The Customer service 10/5 The general ambiance (energy) 5/5 All employees are incredibly friendly and always ready to help you have a good time, always trying to help with a great smile and chill energy. I had a couple of issues while staying there and the customer service desk reacted beyond the duty I expected: I’ve lost my cellphone, credit card, glasses and some other stuff because yes: I was very drunk at certain point (I had a lot of fun!!) and when I realized they already had my stuff waiting for me, nothing lost and with a great smile (shoutout for Joanie! 🫶🏼); second issue was a reimbursement to get done because the credit card I’ve paid for the trip got replaced before I go on my holidays and then I had a bit of a situation and then had to pay again when I get there. It was very stressful because the time passed and the front desk couldn’t help me as much as I would like BUT! Carla the manager from Customer Service got her hands busy and resolved the issue with patience and professionalism, it was awesome: two minutes into talking with her my peace of mind returned and the problem got a solution right away. Seriously, I’ve been in many resorts “All inclusive” and while the dynamic is just the same as any other resort this one is a must return for me. If you want a guaranteed “good experience” i recommend. I had to go but I actually considered to stay another week, I gotta go back home I but leave a piece of my heart at this ressort. 💯 Carla (Customer Service manager) you are the best!! 🫶🏼

Tomek Kupidura

Unfortunately, the hotel did not meet my expectations. I believe that for only a little more money, you can find a much better resort. The room was quite worn out, showing clear signs of age, and it definitely needs refurbishment. As for the resort itself, the outdoor areas are very nice, spacious, and full of greenery. Personally, I found everything too spread out across the property, making it difficult to find your way around, but that comes down to personal preference. The food was very repetitive and not particularly tasty, with almost the same selection being served all the time. The restaurant staff seemed poorly organized. Although there were plenty of employees, there was a constant shortage of cutlery and glasses. Drinks were served by the staff, but it often happened that we finished our meal without receiving any beverages at all. I also had the impression that some guests were treated better than others, perhaps because of tips. The main family pool definitely needs renovation, as many of the tiles on the bottom are either loose, missing, or falling of