Iberostar Waves Punta Cana

Angelina James

We loved our stay at Iberostar Waves Punta Cana. The service was excellent from start to finish and the staff were so welcoming and full of energy. The beach was beautiful and the pools always a great temperature. Highly recommend getting up early to see the sunrise at the beach! Only fault I can give is the sunbed reservations as you must get to the pool/ beach before 9 to get sunbeds or they are all taken. We had a nice chat with Scarlet concierge the club, Franklin who checked us in and Maria who served us drinks at the pool!

Fausto

We spent 3 wonderful weeks at Iberostar Waves Punta Cana. From the moment we arrived till the time we left the resort the service was first class. They run a tight ship. The resort is dedicated to ensuring that the guests have a very enjoyable stay. When we arrived we were greeted by our concierge Isaura who through our stay helped us with our restaurant reservations and ensured that all our needs were met. Wonderful dedicated lady. The food was delicious, rooms were cleaned every day and any request was catered to immediately. The bar was well stocked and service was great. The golf course was beautiful and playing early morning we finished in 3 hours. Best resort we have been to. Thank you to Isaura and all the dedicated staff. Hasta la Vista😃😃😎😎

Sabinder Sidhu

I recently stayed at Iberostar Waves Punta Cana and overall had a really nice experience. The hotel is very big and beautiful, with loads of activities to keep you entertained throughout the day. There are so many restaurants and food options available, and the food itself was tasty with plenty of variety. There’s also a great selection of soft drinks, alcohol, and cocktails to choose from. The staff were friendly and welcoming, which made the stay even more enjoyable. The beach being so close to the hotel is also a big plus, it’s really convenient and adds to the overall experience. However, there are a few areas that could be improved. The service can be quite slow at times, especially when it comes to drinks and food, so it feels like more staff may be needed. There’s also no poolside drink service, which would have made things much more relaxing. Another downside is that evening entertainment starts quite late (around 9:30pm). If you’ve been up since early morning by the pool, it can be hard to stay awake that long. Also, food service stops at 10pm, which is a bit frustrating especially when you’re drinking or waiting for late entertainment, as there aren’t really snack options available afterwards. Overall, a lovely hotel with great facilities, but a few improvements in service timing and availability would make the experience even better.

Syed

🇩🇴 All Inclusive Day Pass Review 🌴 For what it’s worth, possibly the best value All Inclusive Day Pass ($65) in Punta Cana! The pools are great, the beach is very clean and spacious. The food and service is average at most, be prepared to do a lot of walking to get to the pool, the snack bar, the buffet. I would definitely recommend arriving early to get checked in and making it to breakfast. There’s not much information available to know when certain restaurants open or close, so be sure to ask staff in Spanish for more info. You will definitely get your moneys worth, relax and enjoy your time!

Martin Ivanov

Our stay at Iberostar Waves Punta Cana had both positives and significant negatives. While the resort has potential and beautiful surroundings, the overall experience did not meet the standards expected from a 5-star hotel. Service & Staff – Major Disappointment The biggest issue during our stay was the attitude and behavior of the staff, especially at the beach bar and pool bar. On several occasions, employees behaved arrogantly and appeared visibly annoyed with guests. We also witnessed staff speaking in Spanish and making inappropriate comments about European guests when they believed no one understood them. This was extremely unprofessional and unacceptable for a 5-star resort. In general, the service was poor — slow, unfriendly, and lacking basic hospitality standards. Food & Restaurants The food quality was disappointing throughout the resort. While there was variety, the taste and overall quality were below expectations. Unfortunately, even the à la carte restaurants did not offer a better experience. Both the food and service there were subpar, which was surprising for a hotel of this category. Beach & Sunbeds The hotel was fully booked during our stay, which created serious capacity issues. There were not enough sunbeds on the beach or by the pool. Many of them, along with the umbrellas, were visibly damaged and worn out. Unless you reserved a sunbed around 7:00 AM, it was nearly impossible to find one later in the day. This significantly reduced the comfort and relaxation we expected from a luxury resort. Rooms & Facilities Although the hotel has been renovated, it is clearly an older property. The rooms feel poorly equipped, and several things were not functioning properly. The bathroom was in particularly bad condition, showing signs of wear and insufficient maintenance. The wardrobes were also in poor shape. For a 5-star hotel, this standard is simply not acceptable. Positive Aspects The hotel gardens are beautiful and well maintained, creating a pleasant tropical atmosphere. The exterior areas are definitely one of the stronger points of the resort. Final Verdict Iberostar Waves Punta Cana has a nice location and attractive outdoor areas, but the poor service, staff behavior, food quality, and maintenance issues prevent it from meeting 5-star expectations. For us, it was an average experience overall.