Iberostar Waves Dominicana

S

I purchased a day pass (~90 USD) for a Saturday in April. The day pass included access to most of the resort amenities (unlimited food and drinks, the beach, pools, fitness center, showers) and you could pay extra to access the spa. I was able to use the day pass from 10am - 6pm. I only paid for a regular access pass and found that the beach and buffet seating areas got very busy during peak times. They did have empty seating areas but these were for guest who paid for the premium membership. The buffet was average. It wasn’t very dietary restriction friendly. I am not sure if I was just unlucky, but I did find a hair in my food and then the next piece of fruit I picked up also had a bug on it. I found the spa to be quite small (it was basically one room with 6 small jacuzzi tubs, sauna, and a hammam). Most staff around the resort didn’t speak much English. However the staff at the reception spoke English fairly well! Great time to practice Spanish though. I felt safe on my own and found getting around the resort to be quite easy. I found the quality of the resort to be good overall when compared to the cost of day passes for other nearby resorts.

Nikki Duprey

The resort is spectacular! Everyone has been so friendly and helpful. Secreto has been a wonderful hero in the afternoon poolside while my friends & I loafed and enjoyed ourselves. The food and drinks are on point and I haven't felt this relaxed in ages!

Mahesh Kumar

Everything is extremely good ,Nice beach, Great drinks, amazing staaf, friendly people. They allow us to stay after checkout as well(No $$$$$ for Drinks and food). And yes, Receptionists and whole staff are very Helpful Highly Recommended.

Matthew Hanrahan

Great time there. Really appreciate the staff who are very accommodating. Beautiful grounds and layout. One down side for us was always being pressured to buy something, whether by the staff and vendor tables set up throughout the resort every day. Also got food poisoning at the end of our stay from an undercooked burger. Very sick for many days. Otherwise, a very nice vacation stay.

Happy And Lucky

I recently stayed at this resort as part of a group of 33 well-traveled, mature guests in our 50s. While we were looking forward to a relaxing and enjoyable experience, a few key areas fell short of expectations and I hope this feedback is received in the spirit of improvement. 1. Service Attitude: A noticeable issue throughout our stay was the tone and demeanor of many of the staff, particularly waiters and bartenders. While we appreciate a friendly environment, the level of informality and “confianza” shown often crossed into what felt like disrespect. There is a fine line between being approachable and being overly casual with guests, especially with a group of our size and demographic. A touch more professionalism and awareness would go a long way in elevating the guest experience. 2. Food Quality: This was unfortunately the biggest letdown. From the pool snack bar to the breakfast buffet, and even at the specialty restaurants (French, Italian, and Latin), the quality was subpar. Ingredients tasted cheap and meals lacked the execution one would expect at a resort of this level. While we understand not every dish can be a hit, the overall impression was one of inconsistency and disappointment. We couldn’t help but wonder if these issues stem from deeper operational concerns—are employees overworked, underpaid, or inadequately trained? These factors often manifest in service attitude and food quality, and it may be worth revisiting staffing practices and training programs to ensure both employee morale and guest satisfaction are prioritized. We genuinely hope our feedback helps inspire some internal reflection. The resort has potential, but these concerns must be addressed if it wants to retain discerning travelers. — Julia J.