Playacar Palace

Anna S

A very pleasant stay at Playacar palace and would definitely recommend! The food was delicious in all the restaurants and buffet, and they had gluten free and vegetarian options. The rooms were spacious and clean. There was a fridge that actually kept the drinks cool, unlike other hotels. Maybe as an improvement the showers could have a detachable head as wet as the overhead shower. The location was great, a short walk from the ferry and the shops/restaurants. The hotel had a pool and access to the sea with deckchairs and staff that were very attentive. Playacar palace was our first all inclusive resort and we loved it! I would definitely recommend a stay here.

Stephanie MacDonald

This was the best experience I have ever had in a hotel! The staff was amazing! Super friendly, helpful they made me feel at home. The room had an amazing view of the ocean and pool. I couldn't have asked for a better location! It was next to the mall and the Plaza, the ferry to Cozumel was right next door. I would recommend this hotel to anyone looking to travel to Playa Del Carmen.

Rebecca Martinez

We had such an amazing week stay! The staff is wonderful… everyone is so friendly! Ricardo and Danielle in the pool are were phenomenal servers, attentive and so kind! Christopher and Miguel at MadreMia were perfect! All the restaurants, buffets and room service offered such good tasting food and each one had their own unique spin on drinks! Luis, the bellhop, was friendly and helpful! I highly recommend if you want an amazing all inclusive stay! We plan to try other Palace resorts.

Meyer Stern

I rarely leave reviews, but this place was such a disappointment I feel compelled to warn others. The hotel is grossly overpriced for what you actually get. From the moment we arrived, it was clear this place is severely under-managed. The entire resort had a strange odor that never went away. The food was honestly inedible – bland, greasy, and repetitive. Definitely not what you'd expect from an "all-inclusive." We ended up eating out most nights just to get a decent meal, which defeats the purpose entirely. To make matters worse, the photos online are incredibly misleading. The rooms are dated, poorly cleaned, and nothing like the polished images on their website. Don't fall for the glossy marketing – this place is not what it claims to be. I expected so much more for the price. Save your money and book somewhere else.

Dawn Snell

My fiance and I recently went to Playacar Palace to plan our wedding details. Communicating about plans through email/calls were limited and difficult but when we met with Danaee we got everything done fast! Danaee was a pleasure to meet and helped us with all our wedding needs so far. The restaurants have a great atmosphere and good food. Of course, there were a few food items that were better than others but at least with all inclusive, you can try multiple things. My favorite restaurant was the Asian one, Momo, loved all their food and drinks and our waiter Abnor was very nice and attentive. Trattoria was very good as well and the fanciest of them all, Karla took good care of us, and we even got pasta in the cheese block with a show (need to ask for it but still included). I also thought the food at the pool and the room service had some of the best food and it is fast. Service is lovely all across the resort, Manuel at the bellhop was a joy every time we saw him and all the lobby bartenders are great. I thought overall every thing was clean and I like the room amenities such as the robe and slippers, hair straightener, and wine and liqour! The facilities such as the pool and gym are very nice and well kept. We love the location since we enjoy 5th ave and Cozumel. Plus, the resort app is easy and convenient to use. Yes, there is sargassum on the beach this time of year (July) but I did not smell anything. There is none in the fall/winter months and when we first saw the resort in December, the beach and water were beautiful and blue. Compared to other resorts this one is great for price, location, and offerings. We are so excited to go back for our wedding in October.