Playacar Palace

Mr. L. Byrd

The stay was truly amazing, great waiters/waitresses, great food selection and the views are great.. I have to give this resort a ⭐️ due to the trust & confidence I’ve lost in the safety of leaving items in the room.. The way the situation was handled by the public relations manager onsite on October 8, 2025 was purely unprofessional. I could not speak with a General Manager on site about the situation. This truly made me feel as if I’m lying about what was missing. I remained cordial, respectful during the process.. The internal “investigation” was never properly updated nor closed with me personally prior to my departure which meant that it was conducted for customer appeasement and at the end, it was truly unprofessional for these actions to occur. It was offered to contact the local police authorities.. However, I put my trust and confidence that the managers of this resort will due it’s diligence in this case to rectify this issue. As of October 10, 2025, No one has verbally contacted myself personally to close out the investigation properly as E-responses are written on this review about what was offered which again, is truly professional. I solicit to future travelers, please be cognizant of your stay. I am not writing this review out of anger, just expressing my experience.. At this time, I will not recommend this resort.

Danni

So honestly I liked this place except for the pricing of amenities..... I am a some what of a world traveler so I feel I can justify my comment... it's .54centUSD to 1 peso, so why on earth are you charging 394 dollars usd for a massage!!! The pricing is extremely outrageous!!! I have been to "high class " locations around the world and they didn't even charge that much ! The service was good but not that great for the price. And let's not get started in the "hotel credit " I booked and my hotel credit was $750 usd" but when I got there they try to say it was only $250. After that mix was cleared (the next day) they then tell you how you can spend your credit!! They also try to trick you into coming to a time share meeting!! I liked everything up until that part ..when I arrived I had $250 spa credit after they realized I had $750 hotel credit they marked it down to $150.. they tell you how you can spend your credit...they really still want you to spend additional money so be prepared for that!! Do not do it none of it is worth it honestly it's supposed to be all inclusive but the charge is extreme even more so than in the states!! Nothing in this place is worth the additional cost !! Pay your $1600 to them enjoy it and that's it.. do not give this place another dime!! They are not honest and there is a hidden or additional fee to everything here!!

Alexa Reynolds

I recently stayed at this 5-star resort for my honeymoon, and I have to say, it was a huge disappointment. The resort promises 5 stars, but in reality, it's far from it. The prices are seriously overpriced for what you get. The only good thing about this resort was the dinner reservation restaurants. We had a good experience dining at them. However, that's about where the positives end. From the moment we arrived, the service was terrible. We felt like we were treated unfairly compared to older couples - they got help with luggage and a resort tour, but we didn't. We had booked a honeymoon suite, but the front desk guy, Abraham, gave us a dirty room with no view on the outskirts of the resort. When I complained, he didn't call his supervisor as requested and instead gave us another room, but not the one we paid for. To make matters worse, our room had constant alarm disruptions past midnight, and we had no privacy. We felt harassed. What's even more frustrating is that Abraham offered to upgrade us to a bigger suite at check-in, but it wasn't free. He wanted to upsell us when we had already paid a lot for our vacation. The food was a letdown too. At the buffet, staff rarely checked in on us or offered drinks. We had to ask just to receive water. The pool lunch area was slightly better, but overall, the experience was still not great. The resort itself was not well-maintained - dirty interior, dirty glass doors, and not enough seating. The beach was closed due to seaweed, that’s that we went towards the end of June. and there weren't enough entertainment options. The ambiance was completely lacking. Overall, I would not recommend this resort to anyone. Save your money and choose another resort to stay at. Our honeymoon was a very unsatisfactory and unhappy experience because of this resort."

Stephanie MacDonald

This was the best experience I have ever had in a hotel! The staff was amazing! Super friendly, helpful they made me feel at home. The room had an amazing view of the ocean and pool. I couldn't have asked for a better location! It was next to the mall and the Plaza, the ferry to Cozumel was right next door. I would recommend this hotel to anyone looking to travel to Playa Del Carmen.

Rebecca Martinez

We had such an amazing week stay! The staff is wonderful… everyone is so friendly! Ricardo and Danielle in the pool are were phenomenal servers, attentive and so kind! Christopher and Miguel at MadreMia were perfect! All the restaurants, buffets and room service offered such good tasting food and each one had their own unique spin on drinks! Luis, the bellhop, was friendly and helpful! I highly recommend if you want an amazing all inclusive stay! We plan to try other Palace resorts.