Playacar Palace

Anna Finkelstein

My husband and I traveled here for the first time this week. We thoroughly enjoyed it! This place is a great spot to land if you want to be in a place that is clean, has delicious food, amazing staff and want to relax. We had expectations of it being larger and with a larger beach, HOWEVER after 24 hours of settling in we soon saw what so many (and there were many of the folks who have been returning here 20+ years) loved. The staff is warm, friendly, accommodating and all so kind. It is extremely clean, the food is AMAZING. The beach yes is small, that is because of our climate shifts and erosion though, and within a day or two when the sea current shifted there was more beach and it was fabulous. Get up early and watch the sunrise and get yourself a chair because many of them are taken because this is a smaller hotel than one may initially expect (think boutique and all inclusive wrapped into one) yet, we had absolutely no trouble getting chairs and if you should need help or need to get more just ask one of the staff, they will be happy to help. There are plenty of excursions off site to do if that is your thing (those are not included in the all inclusive price), nightly entertainment which is great, food which is off the charts yum, comfy beds, and the BEST sunrises 🌅 one will see! Hope to come back again!

Marie Henry

Wonderful small hotel, I've traveled to many Palace Resorts before and was worried that this one is much smaller than the ones I've been too. But they offer all the same amenities and wonderful service just smaller. I had no issues getting reservations for dinner which was awesome, the food everywhere was good to great. We lucked out with 2 days of calm seas and no seaweed, it was such a treat to swim in the sea like it used to be. Pool is good, nice pool bar with all the drink options and good food options too. Great shows at night in the lobby, very intimate, as opposed to being on a large stage far away. Lobby bar is great, they remember your preferences pretty quickly tipping doesn't hurt 😊. What I loved was the proximity to town, it was nice to walk about after dinner without having to take a taxi to check out all the shops. And if you're interested in taking the ferry to Cozumel for the day, it's a 5 minute walk. My 2 👎🏼 things where that although they say each room has at least partial water view, ours did not at all, we faced the condos next door and their small parking lot, I didn't overly mind because it was private but I was expecting a water view. Secondly, I don't have mobility issues but there are a lot of stairs to get around everywhere and I just kept thinking it would be a nightmare for someone who can't do stairs since the elevators are far. All together, I would highly recommend.

Leslie Foley

Our family of 4 had a great time with 2 other families at the Playacar Palace. Everything is kept very clean, the staff are all great, and the location makes it possible to walk to town and shop or eat. The restaurants on site were all really unique and delicious. We would lay by the beach or the pool for most of the day and then have a lovely dinner in the evening. We rented a car from the resort for 1 day and then did a guided excursion another day. Otherwise, we did not need a car as we shuttled to and from the airport. I would highly recommend the Playacar Palace.

Scott Jameson

Nice rooms. Not great, but nice. Need more power outlets. Bed comfort levels were good. Good towels, big. Stocked mini fridge. Decent TV. There is two service categories. That by the hotel admistration/guest services and that by the hotel workers (food service, room service, bar workers, etc.)..First let me say, the hotel workers were awesome. Always helpful. Very nice. But the point system seems messed up. Some in the wedding party had points, some didn't. I decided not hassle getting mine because I seen what others had to go through. It was like a battle. Just was impressed with the guest administration. Hotel grounds are small. Hardly a beach at all. For size of hotel pool is way too small and very crowded. Only a few restaurants to choose from. After a couple of days, resort becomes very limited. I can't imagine staying a whole week. Drinks were good. No complaints there. General buffet was good. Buffet servers excellent. Buffet does not change much day to day though. So it gets old fast. Buffet is only restaurant that doesn't require reservations (exception is a grill out by pool bar with very simple menu). Overall, I feel they are very overpriced. They think they are doing a great job and service when they aren't. I definitely don't recommend and won't go back.

Jacqueline Miles

Beautiful resort with lots of options for food. Being gluten free with celiac disease, each dining area was very accommodating making special dishes even when notified. The pool activities keep everyone entertained and the night shows like Glow Motion and the Fire Goddess was spectacular! Best restaurant was Momo and the Lahna. The service staff was so helpful and friendly. We even met new friends there. Definitely a family environment which I loved!!