Playacar Palace

Ajay Singh

Stayed for 6 nights and 7 days , the resort is really nice and small compared to Riu or Ibrostar but the smaller resort was not an issue for us as it made it easier to move around with kids. The beach is basically non existent (feel free to look at the pics ) Location is great with downtown PDC in walking distance. Massage prices are right down stupid I. $700 USD for couples massage. You can walk out the resort and get a couples massage for under $100 USD. You also cannot use the sauna or steam room without purchasing spa services. The resort credits are a joke and honestly because of this I did not purchase there time share which is not a time share. I honestly would have but because of the nuances with the resort credit lead me to believe the elite membership would have similar stipulations in the contract. The food at the restaurant is great but the buffet is mediocre. All of the restaurants have an upcharge of something could be wine or lobster or ribeye steak. I paid extra for the lobster and it was cooked really well... The staff was great. My kids loved the play area and we even hired an external nanny service for $18 USD / hour . The entertainment was better than most other all inclusive resorts.

Brittany Cheeks

Second time visiting a moon palace location. The first one was in Jamaica and that was great and so I went here thinking this would be similar. It wasn’t bad but much smaller than what I expected and far less offerings. It gave more of an all-inclusive hotel feel instead of resort. Service was fine and staff were very friendly. The most disappointing part was the food. I’m not a picky eater but the food was surprisingly disappointing even for “resort food.” The beach/sand is a very small area outside of the pool so most people spend their time at the pool. You also can’t bring food to the pool area- you have to eat it in the designated area on the side of the pool which was pretty small. You can easily leave the resort and walk along the main town roads which was a nice break. Nonetheless it was a nice place to get away and just relax.

Derek Lorbiecki

Wonderful resort, location, staff, food, and rooms, would recommend to anyone without hesitation. My wife and I had a great time relaxing by the pool or by the ocean on the plentiful recliners, while the kids really enjoyed the activities and being able to sneak up to the coffee shop for sweets whenever they wanted! Beautiful, clean grounds, and the staff were incredibly welcoming and fun! I liked that it was smaller than other resorts I have stayed at and felt far more relaxed than others. Special shout out to the staff at the pool bar and grill who were hustling all day and to Sebastian, the resort photographer who gave us the best (and most fun) family photos we have had in 25 years together. We have already booked our stay for next year!

Amisha Gupta

We have been to different Moon Palace resorts and Playacar Palace is among few of our top favorites so far. Its a boutique style resort in Playa del carmen and has so many positives about it. The service here is unmatched. The staff is so good and does everything possible to make your stay memorable. Whether its the staff at the restaurants, or the staff at the pool side, bar, kids day care or at the spa everyone gave their 💯% and made sure we are having a good time and getting good service. The location of this resort is unmatched. As soon as we step out of the resort, we are at 5th Avenue which is filled with amazing shops , restaurants, a nice mall and ferry to Cozumel island is steps away as well. It felt like we are right in the center of all fun. Its so safe to step outside as its all touristy area and police presence is there in that area. Car rentals like Hertz were also steps away. So we were able to rent car and do certain excursions like cenotes ourselves. If you are planning to do cenote during the stay our favorite is Cenote Azul. We also did a day trip to Cozumel and visited Cozumel Palace through ferry which was also quite easy and fun. The restaurants at the resort were nice and the nightly entertainment was also good. Rooms were good size with jacuzzi and we had the perfect ocean view from room. The pool here was not as big as other moon palace resorts as well as not too deep to swim properly so that could be considered as a small negative. But we were still able to enjoy it fully. Again the swim up bar was great and the staff kept planning some activities at the pool as well. Hot tub was nice and everyone enjoyed it. Beach was really nice and to our surprise had no Sargassam when we visited. So we were pleasantly surprised with the nice Beach. Overall if you like boutique size resorts with amazing food and service, this could definitely be a place for you. Its perfect for couples as well as families that enjoy stepping out of the resort without worrying about safety as overall that whole Playa del carmen 5th Avenue area feels very safe and perfect for tourists. We will definitely be returning back again!!

Danni

So honestly I liked this place except for the pricing of amenities..... I am a some what of a world traveler so I feel I can justify my comment... it's .54centUSD to 1 peso, so why on earth are you charging 394 dollars usd for a massage!!! The pricing is extremely outrageous!!! I have been to "high class " locations around the world and they didn't even charge that much ! The service was good but not that great for the price. And let's not get started in the "hotel credit " I booked and my hotel credit was $750 usd" but when I got there they try to say it was only $250. After that mix was cleared (the next day) they then tell you how you can spend your credit!! They also try to trick you into coming to a time share meeting!! I liked everything up until that part ..when I arrived I had $250 spa credit after they realized I had $750 hotel credit they marked it down to $150.. they tell you how you can spend your credit...they really still want you to spend additional money so be prepared for that!! Do not do it none of it is worth it honestly it's supposed to be all inclusive but the charge is extreme even more so than in the states!! Nothing in this place is worth the additional cost !! Pay your $1600 to them enjoy it and that's it.. do not give this place another dime!! They are not honest and there is a hidden or additional fee to everything here!!