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Located In: Mexico

Playacar Palace

Google Logo 4.6 Google reviews (1919)
Best Price From £1499.00pp
Feb 2025
£1979 pp
All Inclusive
Mar 2025
£1779 pp
All Inclusive
Apr 2025
£1669 pp
All Inclusive
May 2025
£1499 pp
All Inclusive
Jun 2025
£1589 pp
All Inclusive
Jul 2025
£1689 pp
All Inclusive
Aug 2025
£1819 pp
All Inclusive
Oct 2025
£1599 pp
All Inclusive
Nov 2025
£1589 pp
All Inclusive
Dec 2025
£1599 pp
All Inclusive
Jan 2026
£1839 pp
All Inclusive
May 2026
£2269 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Dining
Hotel Reviews
More...
Overview

Overview

Dive into a wave of exotic extravagance with an irresistible all-inclusive Mexico holiday at the 5-star Playacar Palace, on the glistening shores of Playa del Carmen. Wake up each morning just steps away from stunning white sands and the azure wa...

Dive into a wave of exotic extravagance with an irresistible all-inclusive Mexico holiday at the 5-star Playacar Palace, on the glistening shores of Playa del Carmen. Wake up each morning just steps away from stunning white sands and the azure water of the Caribbean Sea, ready to enjoy all of the delights on offer at this sensational sun-drenched sanctuary. Ideal for anyone craving a romantic tropical retreat, or those hoping to enjoy special holiday moments with the whole family, a stay at the Playacar Palace promises to serve up a tantalising taste of Mexico that you will never forget.

Distance from the nearest beach

The Playacar Palace is located next to the beach.

Distance from resort centre

The Playacar Palace is close to an array of shops, bars and restaurants.

Distance from the airport

The Playacar Palace is approximately 59km away from Cancun International Airport.

Pools
Restaurant
Bar
Gym
Beach
Golf
Spa
Wifi
Kids Club
For Families
Click to read more

Accommodation
Superior Deluxe Partial Ocean View
  • Partial ocean views
  • Bathroom with tub and amenities
  • Complimentary Wi-Fi
  • Satellite TV
  • Coffee machine
  • Complimentary bottle of wine upon arrival
  • Mini bar
  • Air conditioning
  • 2 telephones
  • Safe
  • Alarm clock
  • Bathrobes
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service

Superior Deluxe Ocean View
  • Ocean views
  • Bathroom with tub and amenities
  • Complimentary Wi-Fi
  • Satellite TV
  • Coffee machine
  • Complimentary bottle of wine upon arrival
  • Mini bar
  • Air conditioning
  • 2 telephones
  • Safe
  • Alarm clock
  • Bathrobes
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service

Honeymoon
  • King-size bed
  • Ocean views
  • Furnished balcony
  • Whirlpool tub
  • Bathroom with shower
  • Complimentary Wi-Fi
  • Apple TV
  • Coffee machine
  • Complimentary bottle of wine upon arrival
  • Minibar
  • Air conditioning
  • Telephones
  • Safe
  • Alarm clock
  • Bathrobes
  • Hairdryer
  • Iron and ironing board
  • Beach bag
  • Aromatherapy and pillow menu
  • 24-hour room service
  • Turndown service
  • Two 25-minute massages
  • Concierge phone service
  • Nightly petit-fours
  • Early check-in and late check-out (subject to availability)


Facilities

Facilities

  • Swimming pool
  • Gym
  • Spa
  • Kids’ club
  • Complimentary Wi-Fi
  • Wedding and honeymoon venue
  • Daytime and evening entertainment
  • Restaurants
  • Bars
  • Beauty salon
  • 24-hour room service

All-Inclusive

All-Inclusive

The Playacar Palace all-inclusive programme includes the following:

  • Luxurious accommodation
  • Fine dining
  • Unlimited beverages
  • Complimentary Wi-Fi
  • Non-motorised water sports
  • 24-hour room service

Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.


Dining

Dining

Café Del Mar

  • Traditional and international buffet

Mo-Mo-No-Ha-Na

  • Pan Asian fusion dining

Bocelli

  • Italian a la carte specialties

Hotel Reviews
Google Logo 4.6 Google reviews (1919)
Mehron Sherkat
This place was great for me and my family! The staff was so accommodating and welcoming and they made sure for us to have a great time! The food was great, lots of varieties for different times or foods, and the pool and other amenities were really nice and fun! The only downside was that they didn’t have laundry washing for dirty clothes, and we found a cockroach in our room one night, but it was because of when we left our balcony window open, but it disgusted us, but thankfully, the staff were willing to come and take care of the problem by spraying the room so it stayed clean. This resort was great, but the staff and service takes the cake for this place! We will definitely consider coming back here next time we come to Playa del Carmen and I loved the view! This place was amazing and I would definitely recommend visiting again and recommend it for others!

Dr. Yousef Dabaja
I recently stayed at Playacar Palace in Playa del Carmen, and while the resort had its highlights, there were several areas where it fell short of expectations. Pros: The location is undoubtedly one of the best features of this resort. Situated right next to the dock, it offers convenient access to ferries headed to the island of Cozumel. Additionally, it’s perfectly positioned on the bustling tourist strip, making it easy to explore shops and local attractions. The beach is stunning—clean, soft sands, and ideal for a daytime stroll. The café at the resort was another standout feature. The workers there were exceptional, and the coffee and treats were consistently a delight. Cons: Unfortunately, the food was underwhelming. While the restaurants were decent, they leaned heavily into a “fine dining” concept that didn’t quite hit the mark. Simplifying the menu and focusing on delivering high-quality, approachable dishes would significantly improve the experience. The buffet was extremely limited, and the lack of vegetarian and pescatarian-friendly options was disappointing. Service was inconsistent. While the staff was generally nice, they didn’t match the exceptional service I’ve experienced at other Palace Resorts. Service at the pool deck, in particular, was notably poor. Adding to the frustrations, the pool itself was not heated properly, and the Jacuzzi was lukewarm, making swimming less enjoyable. Another major drawback was a persistent beeping noise coming from under our room on the first night. The issue took two days to address, leaving us unable to sleep during that time. Lastly, the resort lacked on-site activities. Aside from swimming, there wasn’t much else to do, which was disappointing for a property of this caliber. Conclusion: While Playacar Palace has an excellent location and a beautiful beach, it struggles in terms of service, dining, and amenities. For the price and reputation of the Palace Resorts brand, I expected more. If the resort focused on improving its food options, service, and attention to detail, it could be a truly standout destination. For now, it’s a decent choice for those prioritizing location and beach access, but it falls short of being a truly memorable stay.

suwanatatnina
Playacar Palace offers an excellent location, but the beach and pool area is somewhat limited in size compared to the Hilton, Playa del Carmen where I usually stay. While the pool area is too compact for my preferences, the room was nicely appointed with marble or granite floors. The proximity to 5th Avenue, shops, restaurants, and the ferry is a significant advantage. The food and service are commendable, but the restricted pool and beach area make it less suitable for my beach and golf vacations. Nonetheless, Playacar Palace presents a great value that will appeal to many families.

Marcin Malinowski
We have stayed in this hotel for 10 days with family (2 adults and two kids in age of 11 and 13) in January 2025. The strengths of this hotel are as follows: 1) Very good food, variety and quality on very high level. Very good a la carte restaurants (we tried Italian and Asia). Even pool bar which usually serves typical fast food meals in this case serve really good meals. Also time of serving meals is very convenient, you are always able to eat somewhere no matter what time you return from trip, beach, etc. 2) Excellent service, all staff very polite and willing to help in case you need something. After a few days they exactly know what you like and e.g. on the breakfast you have ready tea/coffee as you like before you sit to eat (thank you David). Near pool very kind staff ask you many times if you need anything (thank you Pedro). 3) Coffee corner with cakes, absolutely brilliant idea for people who like a good coffee. You can come at any time and have a good coffee with a cake (we loved all kinds of macaroons). 4) All-inclusive wristbands which are also your room key. So simple and make your vacations very comfortable especially when you stay with kids. You don't need to remember about room card, to not leave or pass to your kid when need something from the room etc. 5) The general cleanliness of the hotel as well as the room we rate very high. Rooms are cleaned decently and everyday. Swimming pool and swimming pool area is cleaned every morning. 6) Hotel location, albeit hotel do not have own beach (as generally they are public) is located in the coastline with direct and easy access to it. In the same time hotel is just 5 minutes walk from main street of Playa del Carmen where you can find many shops, bars, restaurants etc. 7) Fridge in the room, which is replenished daily including alcoholic beverages. We have not use much but can imagine might be a nice addition to your stay. 8) Pool towels available all the time and without any problems, deposits, cards, etc. 9) Very comfortable pool chairs. Soft and pleasant to use. 10) Cool animators (eg. yoga) and ladies in the kids club, our children liked this crew very much. 11) The hotel is rather intimate, it is not a molehill, there are no crowds of guests and at the same time it has sufficient staff to service it at a high level. The weaker points of the hotel are as follows: 1) We have booked room with a partial sea view while received room without any sea view and I mean this was complete zero sea view. In my opinion such rooms should not be offered as with any sea view as only cause guest disappointment. Better to offer them as a standard rooms and in case some of them, on this part of hotel, have 10% or 20% sea view it will be a pleasant surprise for the guests. 2) Room size, ideal for 2 adults, maybe 2 adults and 1 kid, but not so convenient for 2 adults and 2 kids. We had two beds in the room with a width of about 140 cm wide. Fine for kids, but not so convenient for two adult people unless they are very thin. 3) Replacement of bedding occurred only at our request. In our opinion, in a hotel of this class, it should take place after 5-7 days without the hotel guest insisting on it. 4) The policy of reserving sunbeds was strange to us. On the one hand we saw a notice prohibiting such reservations, on the other hand the hotel itself made them, reserving the best sunbeds for VIP guests, which was a kind of inconsistency for us and we must admit that it made us feel like second-class guests. 5) Last day of our stay due to early morning departure we have ordered day before breakfast packages. Customer service confirmed our request and ensured that they will be delivered to our room at 6:00 a.m. Unfortunately, nothing like that happened, we were only left with a quickly prepared small package when we did check out. Overall, I rate the hotel above good with minor inconveniences. I would rate it at 4.5 stars on a 5-degree scale and can confidently recommend it especially to people who appreciate good food and excellent service.

Lon Southerland
An Unforgettable Stay at Playacar Palace Hotel for Our Family Wedding We recently stayed at the Playacar Palace Hotel in Playa del Carmen for our son and daughter-in-law’s wedding, and it was a wonderful experience. The staff was incredibly inviting, kind, and engaging, making us feel right at home from the moment we arrived. The food was excellent—we thoroughly enjoyed every meal—and the entertainment added a nice touch to our evenings. Starting our day with a great cup of coffee from the lobby’s coffee shop became a delightful routine. Alan, the barista there every day, was amazing. He was very friendly and took great care to ensure our beverages were exactly how we liked them. Also gave us some great tips on the area!! We appreciated his warm conversation and exceptional service. The beach was beautiful with calm, clear water every day of our stay. There was plenty of room at the pool, and we had fun participating in the various activities around the pool area. The overall atmosphere was relaxing yet lively. I would definitely recommend the Playacar Palace Hotel if you are considering a stay in Playa del Carmen. The combination of excellent service, beautiful surroundings, and engaging activities made for an unforgettable experience. We’ll definitely be back!


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BEST PRICE FROM Flight & Hotel
£1499pp
Feb 2025
£1979pp
All Inclusive
Mar 2025
£1779pp
All Inclusive
Apr 2025
£1669pp
All Inclusive
May 2025
£1499pp
All Inclusive
Jun 2025
£1589pp
All Inclusive
Jul 2025
£1689pp
All Inclusive
Aug 2025
£1819pp
All Inclusive
Oct 2025
£1599pp
All Inclusive
Nov 2025
£1589pp
All Inclusive
Dec 2025
£1599pp
All Inclusive
Jan 2026
£1839pp
All Inclusive
May 2026
£2269pp
All Inclusive

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