BlueBay Grand Esmeralda

Nay

As others said resort is very big! Takes a while to get from one end to the other but they have golf carts that come by often to take you where you need to go. Entertainment in the night was good Food was just ok. Rooms can definitely use A LOT of tlc. Lots of mold, broken light fixtures, dirty floors… I had garden view and it was more of bush, telephone pole and swamp view than garden Beach was average no clear water or anything worth mentioning but the view is nice. Often seeing cruise ships and nearby cities across. Wildlife all around the resort but they don’t bother you (not me anyway). Birds, racoons, coati’s, cats, monkeys (only seen once which I thought was cool) etc. Staff were nice and welcoming. SN: If offered free shopping trip from your travel agencies (air transat, sunwing etc.) do not take it, big waste of time somewhat of a tourist trap if you ask me. I advise just pay the $14 USD for the taxi into Playa Del Carmen. Overall it was subpar and most likely wouldn’t revisit or recommend

Manuel Goncalves

Fantastic staff. Very helpful. Got our towel and chair stolen. Security guard was amazing in helping us. 5 stars well deserved for his help. Entertainment staff kept people Entertained… the rest of the stuff (hotel Wise, rooms wise, severe lack of pool chairs, food, etc) better left unsaid…. That’s how unenjoyable our trip was… needless to say, no happy returns here…

Anthony Lemphers

We’ve been coming to BBGE since 2010. It’s always a pleasure to come back. Every staff member we met was very friendly and helpful (Victor and Guadalupe were amazing servers). The resort is beautiful and in a great location. We had an ocean view room on the first floor. Some of the buildings could use some maintenance (e.g. exterior needs some repainting in spots; broken hand towel rod in the bathroom). We had a bit of a plumbing problem above us that caused a leak into our unit. Once we brought the problem to their attention, they quickly fixed the problem and cleaned the mess. It’s very easy to make friends with the waiters. If you leave a small tip every time ($2 - $5) they will rush to serve you every time. We will definitely come back again.

Martin Sachade

Everything went well except for the room had a leak coming from the vent and some hardware in the bathroom was broken. However, after telling maintenance about the leak, they ended up fixing it that day. The service was great but trying to get more water for the room felt more challenging than it should have been. Even when we asked for more water one day at the concierge, they said they would bring it and we never got any water that day. Almost all staff have been great (especially Victor and Guadalupe. They were amazing servers) except for one lady at the RCI Concierge. She was a middle age Spanish lady. She helped us book our restaurant times but when we needed to change the times shortly after, she seemed visibly frustrated with us and her choice of words made us feel like we had inconvenienced her. Those are my only complaints. Other than that, everything else went smoothly! Also, there should be another prize option except for alcohol lol

Debbie Williams

The room (5232) was terrible. We discovered a bathroom leak as soon as we arrived to our room - water had flowed from the ceiling behind the mirror and through the ceiling light fixtures to the floor into the main living area. We let front staff know about it but they didn’t do anything except dry up the water from the floor. We kept complaining throughout our 10 day stay but they didn’t do anything about it. No compensation. They did offer to have us change rooms on our 8th evening - we only had one full day left. It was too little too late by then. There was no hot water in the shower. The food is pretty bland and menu items limited. There is no fresh guacamole or pico de gallo at the buffet. At times the pepperoni pizza had slices of hotdog on it rather than pepperoni. Cats roam freely in the buffet area. If you’re allergic at all, good luck. Pool chairs are scarce. I’m pretty sure the ratio of chairs to people is 1:4. We had to bring down our deck chairs to sit somewhere/guarantee a place to sit. There are no pool umbrellas or tables to place your drinks. They are very short staffed and no pool staff on Sundays which made the lineup at the swing bar very long. At the women’s pool bathroom one of the two stalls was out of service during our stay. The other stall was backed up for two days which people were still using and was disgusting. The only place in the evening to enjoy a drink is the Black and White bar area. It’s extremely loud (music) and smoky from people smoking cigarettes outside which wafts into the bar area. It would have been nice to have a quiet area to enjoy a drink. The place is run down ie water leak stains/damage, broken tile and countertops in bathrooms, dirty floors, etc I would not recommend this place to anyone.