BlueBay Grand Esmeralda

Le Ho

We had an amazing stay at BlueBay Grand! From the moment we arrived, the staff made us feel welcome and relaxed. The resort is beautiful — stunning ocean views, clean and comfortable rooms, and plenty of fun activities to enjoy throughout the day. The food and drinks were great, but what truly made our experience unforgettable was the outstanding service — especially from Jorge, one of the servers at the resort. Jorge was incredibly kind, professional, and always had a warm smile on his face. He made sure we were well taken care of every time we saw him, and his attention to detail and friendly attitude really stood out. Jorge, thank you for going above and beyond to make our vacation so special! Your hospitality made a huge difference, and we truly appreciated everything you did. We can’t wait to come back to Blue Bay — and we’ll be looking for Jorge when we do!

Jose Iturriaga

Unfortunately, our stay at BlueBay Grand Esmeralda was extremely disappointing. Despite having the potential to be a great resort, the lack of maintenance, poor service, and serious hygiene issues made our experience frustrating and uncomfortable. 1. People smoke everywhere, even in family areas and around children, despite numerous “No Smoking” signs. Staff do nothing to enforce this. 2. The water pressure in the shower was almost nonexistent during our entire stay. 3. The internal transportation is disorganized, slow, and not considerate of families with kids or guests with special needs. 4. The hairdryer never worked, despite daily reports for seven days. 5. The bathroom mirror was damaged and never fixed. 6. Some restaurants have no air conditioning, which makes dining unpleasant due to the extreme heat. 7. The terrace furniture was broken; the small table was unusable. 8. The room’s air conditioning never worked properly, even though it was reported daily. 9. The pool surface is rough and scraped our children’s feet several times. 10. No early breakfast is offered for guests leaving for morning tours — not even a basic snack or takeaway. 11. Worst of all, stray cats and raccoons enter the restaurants and jump onto tables looking for food. It felt completely unsanitary and unacceptable. 12. Finally, unlike other resorts in the area, this hotel does absolutely nothing to manage the sargassum on the beach. They let it pile up, making it impossible to enjoy even a small section of the shoreline. The hotel is in urgent need of operational, maintenance, and hygiene improvements. I do not recommend it, especially for families.

Bahar Jahan

This resort is not family-friendly and was a major disappointment for us. We traveled with our 5-year-old and were given a room with just one bed. When we requested a more suitable room, we were told no—with zero effort to help or accommodate. The staff were mostly rude and dismissive. One even told us, “Here’s my name if you want to complain,” which left us speechless. The entire resort feels old and poorly maintained. If you're looking for a relaxing stay where the staff are helpful and willing to work with you, this is not the place. Also, be aware that room service charges 120 pesos every time you order, which is not made clear upfront. That said, there were a couple of highlights. Eli from the kids’ club and Kaci from the entertainment team were amazing—super friendly, great with kids, and made a real effort to keep the whole family entertained. They were the only bright spot in an otherwise frustrating stay. Bottom line: If you’re traveling with children or expect good service and flexibility, I’d recommend looking elsewhere

Miguel Escalante

Overall, my experience was okay, with some standout positives and notable areas for improvement. The service provided by the concierge, housekeeping, restaurant, bar, and buffet staff was excellent—many of them were professional, friendly, and went above and beyond to make the stay enjoyable. However, the transportation around the property was a major drawback. The golf carts (referred to as "little trains") were limited and frequently overcrowded. Although they claim the carts run every 15 minutes, the actual wait time was often between 40 to 50 minutes, which made getting around frustrating and time-consuming. Another disappointment was the maintenance service. I stayed for 7 days and reported on the very first day that the TV in my room wasn’t working and the light in the entryway was burnt out. Despite reporting the issue daily to the front desk, concierge, and maintenance staff, nothing was ever fixed. In Room 8318, the TV powers on, but the coaxial cable is broken, so there’s no cable service. I’m doubtful it will be resolved any time soon. Also, the entryway light remains unfixed. To future guests and management: Please note that Room 8318 currently has no functional TV, and the maintenance responsiveness needs serious improvement.

Danny C

Disappointing Experience - Do Not Recommend ⭐️ 1 Star I had high hopes for this resort, but unfortunately, it fell short on many fronts. Service: The staff's service was nothing short of terrible. It felt as though they were indifferent to guests' needs. The shuttle drivers, in particular, blatantly ignored customers/guests when trying to ask for help. It was frustrating to see such a lack of effort in providing even basic service, making us feel unwelcome and unappreciated. Kindness can go a long way. Additionally, while the beach being far from the rooms is understandable for resorts that prioritize pool areas and venues, the lack of efficient transportation was disappointing. The shuttles were infrequent, and the drivers seemed uninterested in helping guests get to their destinations. Food: The food options were limited and could only be rated a 4/10. Compared to other resorts, the variety was lacking, making meal times less enjoyable but this is where the resort earned some points. It wasn’t the worse… Pool Area: The pool experience was also underwhelming, earning a 3/10. There was no swim-up bar, and the bars serving drinks were too distant from the pool area and had long lines. Unlike other resorts where staff actively take orders from guests lounging by the pool, here it was nonexistent, which detracted from the overall relaxation experience. Beach Conditions: We arrived after a rainy week, which meant the beach wasn't safe for swimming. While we were prepared for this, it was still disappointing. We at least hoped for better service from staff to help us navigate these challenges. Overall Impression: We left feeling that our stay was not worth the money, largely due to the lack of attention and care from the staff. I cannot recommend this resort based on my experience and will absolutely not be going back.