Iberostar Waves Paraiso del Mar

E B

*Visited January 2025* This was our second time staying at an Iberostar and overall it was a great stay! The property was beautiful and the resort had a lovely staff. The food and security could use improvements. Our pros and cons: Pros- -This resort was beautiful and had everything you could need on site. We loved the beach access and pool. I feel like we could have stayed several additional days and done more that the resort had to offer! -The staff was AMAZING! We felt well taken care of when making our reservations upon arrival. The entertainment staff was fun, and we enjoyed taking part in the activities by the pool. Housekeeping staff did a wonderful job keeping our room and the premise clean. A great group of people. -Our favorite dining experience was the hibachi grill. Loved having this on-site! -We flew into Cancun and getting to the resort was an easy transfer. -It was fun seeing the animals on-site. Cons -I am a vegetarian and also allergic to tree nuts. My last Iberostar stay was at one of their smaller resorts which had less restaurant/food options. Looking at this location’s menus ahead of time, I was excited to see a better variety that fit my diet. This time, when I ordered the vegetarian meals at the restaurants, it often created a lot of confusion and was made to feel bad for ordering something listed on the menu. Like my last trip, I ended up eating assorted appetizers and never really feeling full. Also, I didn’t have any issues with nuts but BE CAREFUL. I noticed the brownies were labeled as nut free but clearly had macadamia nuts in them…So, the dietary options need help! -There was a large adult group being disorderly, specifically drinking and smoking in the lobby and messing with other hotel patrons making their way around the resort. It was very hard to ignore, and we kept running into this group everywhere we went. I wish the resort security would have intervened. I mainly felt bad for the young families on-site who had to witness bad behavior.

Sabina Ramic

Our stay was exceptional. I really appreciate all of you and the hard work. I would come here again! Love all of the activities and everybody here was really sweet and hard working. Thank you again. Christian was also awesome. Very enthusiastic and sweet.

Celine Mikhail

The staff was so sweet and incredibly friendly, they all seemed to truly love there job and make it a priority to make sure you are having a good time and have what you need. the Activities, specifically pool activities were so so fun. Gabriel and Antonio and all the staff were so fun and funny. there was always something going on and something to do. My only wish is that the app was more clear and the timing and location was right or more clear. overall great :)

barbora y

I have been to Mexico many times and this hotel is the best so far. A beautiful large resort and you can also use the side resorts where they take you by golf carts. The food is great, which many times I can't believe is so fantastic prepared in buffet restaurants. There are plenty of restaurants and bars everywhere so you don't wait in line or for tables at all. There are also plenty of sun loungers by the pools and on the beach, so even if you come in the afternoon you still have a place to sit. What in other hotels so far in the morning was always all occupied. The staff at the hotel are very experienced and willing to help with everything. If I go to Mexico again I will definitely go to this hotel which I would never do twice to the same hotel.

Rob Hall

Absolutely perfect location brilliant service and your chefs can cook! My only gripes are there is nowhere to go air conditioned for a drink (only at a premium) Shopping centre nowhere for a beer. I'm so far from a lout but if I'm paying bank, offer service. On booking I'm told so many facilities, on arrival, im told you can use these facilities but not these! The advertised lazy river etc not included. The specialty restaurants are top notch and would never complain You need to offer a 24 hr air conditioned space and not single out European guests or charge a premium! I paid a lot of money to stay at your place, I felt a little let down.