The Fives Oceanfront

Nathan La Pointe

We just want to say a huge thank you to the amazing staff at your resort. Gustavo from the wellness program was so kind, patient, and positive we had such a blast participating in the activities. Angel and Rodrigo were incredible bartenders: always quick, efficient, and fun to chat with. They introduced us to so many drink we would otherwise have never known about. We genuinely looked forward to seeing them every day. Miguel, Fernando, and Javier at the Romarley rooftop were an absolute joy friendly, attentive, and always going above and beyond. Leonardo, Fernando, Christian, Esteban, Eudwardo, and Ian at the Romarley Beach House also made our visits so enjoyable, always checking in and accommodating our needs. Joseph especially made our cabana lunch seamless so we didn’t miss a moment of relaxation, which we really appreciated. Cristobal and Giovanni at El Mare consistently delivered excellent service, while Francisco was flexible and attentive to our requests. Alfredo at the spa generously gave a demo massage for my neck and back, we’ll definitely be booking with him next time! The reception team, including Cynthia, Lilia, Alex, and Luigi, were also outstanding. We know we’re likely missing names, as so many staff left a lasting impression on us. Honestly, we had no plans to return to this resort we usually enjoy exploring new destinations, but because of the incredible team and their thoughtful touches, we would absolutely come back. For my girlfriend’s birthday, the staff delivered a cake to our room with a card, and at dinner at El Mare, they brought out a sparkler with dessert. Those moments made the celebration extra special and truly memorable. Thank you again to everyone for making our stay so wonderful, it’s clear that your staff genuinely care about the guest experience, and it really shows.

Sydney Martin

We had an incredible stay at The Fives Oceanfront Riviera Maya! The resort is beautiful, and it’s clear that the staff truly cares about making every guest feel welcome and valued. A huge thank you to Gustavo from the wellness program—he was so kind, positive, and patient, and the activities he led were an absolute blast. Angel and Rodrigo were the best bartenders we’ve ever met on vacation—quick, efficient, and so fun to talk to. We genuinely looked forward to seeing them every day, and their service was outstanding. Miguel, Fernando, and Javier at Romarley Rooftop were a joy to visit—they were always kind, attentive, and friendly, going above and beyond to provide exceptional service. At Romarley Beach House, Leonardo, Fernando, Christian, Esteban, Eudwardo, and Ian were equally amazing—so attentive to our needs and making us feel truly cared for. At El Mare, Cristobal and Giovanni provided excellent service, and Francisco was very flexible and accommodating to our needs. Alfredo at the spa was wonderful, giving us a demo massage for our neck and back—we’ll definitely be booking with him again next time! All of the reception staff, including Cynthia, Lilia, Alex, and Luigi, were outstanding and made check-in and our stay seamless. It’s very clear that The Fives has an amazing team who genuinely care about their guests. We’re sure we’re missing some names because there were so many staff members who left a lasting impression on us. Thank you for making our stay unforgettable—we can’t wait to come back!

Hailey Enszer

We arrived to find that the hotel was overbooked, so they 'upgraded' us to a room with a view. . Which meant a much lower quality room with a partial ocean view. We were able to move onto the room we actually booked the next day, but we're given no monetary credit for the inconvenience. I scheduled 80min massages and hydrotherapy for the husband's birthday about 6 weeks before the trip. We were told when we arrived to the spa that there was a miscommunication and we would have to split the services.. so 50min massage one day and a 30min massage with hydrotherapy the following day. We were really looking forward to a relaxing birthday spa day, but it was awkwardly cut short. Once again, no extension on the massage or additional services offered for the inconvenience. The rooms are nice, but could definitely use some attention in maintenance (our sink was very loose, showerhead didn't have great pressure). The food options are alright - definitely better than most hotels. The restaurants' hours were a little confusing though. The staff really made our experience. Everyone who assisted us was genuinely very kind, helpful and they paid great attention to detail to ensure we were happy.

Amy Cooke

A place that stays with you long after you leave — The Fives Oceanfront, Puerto Morelos Some places are beautiful. Others are welcoming. And then there are rare places that feel like they meet you exactly where you are — The Fives Oceanfront Boutique Hotel is one of those places. From the moment we arrived, there was an unmistakable warmth in the air. We weren’t just checked in — we were received. Erika, our ambassador, greeted us with such genuine joy and care that we instantly felt at home. Her kindness went far beyond what anyone would expect. On her day off, she even went out of her way to help me try to find distilled water. That single act perfectly captures the spirit of this hotel: thoughtful, human, and deeply caring. One of the most meaningful parts of my stay was the Joy & Wellness program. These were not simply activities to fill time — they were soulful, creative, and rooted in culture. Each class offered a deeper understanding of Mexico, its traditions, and its artistry. Gustavo, the Joy & Wellness Program Coordinator, led with intention, kindness, and a true love for sharing his culture. I found myself taking notes throughout the week, inspired to keep learning even after returning home. His presence turned each experience into something lasting. Music wove its way gently through my stay and became part of the memory. I was introduced to artists like Natalia Lafourcade, Lila Downs, and Luis Miguel, and I’ve since created a playlist that brings me right back — ocean air, warm evenings, and a sense of peace that’s hard to describe but easy to feel. The care extended through every corner of the hotel. The staff were exceptional — not just professional, but sincerely kind: • Javier at the sushi restaurant • Joseph and Lorenzo, whose service stood out • Ian, the ever-attentive beach waiter • Fernando at the rooftop bar, who made the most wonderful mimosas • Cynthia and Leo at the front desk, who made both check-in and check-out seamless with their calm organization • Eli, who was incredibly helpful • And Alex, another ambassador, whose genuine concern for my aunt — who was traveling with me and had a sore arm — was deeply touching My only regret is not remembering all the other staff names that I had interaction with. Every single waiter, bus person, bartender, or towel attendant were so kind and genuine. Every interaction felt personal. Every smile felt real. The Fives Oceanfront Boutique Hotel is more than a place to stay — it’s a place that values connection, wellness, culture, and care. I left feeling restored, inspired, and grateful, carrying pieces of this experience with me long after the journey ended. This is a place I will remember — and one I hope to return to.

Morgan

We stayed for 7 days at this resort the last week! I really wanted to love it! Puerto Morelos is such a great town. The room had a great view and the food was good. We noticed all week that if you were not a part of travels club/ time share you got treated worse. Everyday the staff would go down and save the best seats at the beach for the time share people. They would take their order first and even if you ordered before them you got your food or drink after them. They really prioritized them over others! It made the trip a lots less enjoyable watching this happen all week! If it weren’t for that I would have loved this place and wanted to come back as it is a small nice hotel in such a cute town!