The Fives Oceanfront

Sean C

Check-in: 3/5 stars We arrived around 1:00pm and asked about an early check-in. The staff took all our information, gave us wristbands, and collected a deposit on our credit card, so we assumed our room would be ready. But they told us it wasn't ready yet. They said we could use the facilities while we waited, but we decided to take a walk into town and spent some time at a nearby beach bar. When we returned at 2:30pm, the room was still not ready. It wasn’t until exactly 3:00pm that we were finally allowed to go to our room. Room: 4.5/5 stars We stayed in Room 207, which overlooked the street. It was spacious, with a comfortable king-sized bed, a sofa, a table and chairs, a kitchenette, and a balcony. The TV had many English-language channels, and the room was quiet - we slept soundly through the night. The mini-fridge was stocked with soda, water, and beer. Coffee pods were provided, though the coffee maker only brewed about a shot’s worth at a time. The bathroom was large, with double sinks and a rain shower head that had plenty of hot water. My only complaint is that although there was a kitchenette, there were no utensils. Not a huge issue, but we brought leftovers back one night and had to eat them with our fingers. Pool Area: 4/5 stars There are two pools—one on the rooftop and one by the beach. We didn’t use either, but both looked very nice. Food: 4/5 stars We only had drinks at the rooftop bar. Prices were a bit high for Mexico, but the atmosphere made it worthwhile. Location: 4/5 stars The hotel is beautiful and well-located, just a 15-minute walk to the center of town. Puerto Morelos has many great restaurants within walking distance. Staff: 5/5 stars Everyone who worked at the hotel was friendly, hardworking, and always had a smile. We would definitely stay here again.

Jacqueline Sue

We had an amazing stay at The Fives Oceanfront! From the moment we arrived, the service was exceptional—huge thanks to Luis, Cristina, and Gus for being so warm, friendly, and helpful. The resort has a boutique feel, is beautifully maintained, and offers modern, clean rooms with stunning beachfront just steps away. The à la carte food was consistently delicious, and we loved how close the resort was to local shops and restaurants—it made exploring the area on their complimentary bikes so easy and fun. We also took advantage of the many on-site activities, like yoga, bracelet making, macramé, and even soap making, which added a fun and creative touch to our stay. They also helped us book some great excursions, making it a well-rounded, stress-free vacation. If you’re looking for a relaxing getaway with great food, beautiful surroundings, and a touch of local culture, this is the place!

Kerry Angelopulos

There is not a better place to vacation. Valeria met us upon check in and helped us for the remainder of our visit. She helped me plan a spa day, snorkeling daily dinners and so much more. Our beach staff especially Luis, met every expectation. At dinner we were not only entertained but also treated like family but Hair. We will be going back for sure. I have been to Mexico before and the Fives more than met my expectations...exceeded in every way possible. You cannot go wrong.

Tom Windhausen

I recently had the pleasure of staying at The Fives Hotel, and I cannot recommend it enough! From the moment we arrived, the staff was incredibly welcoming and attentive, making us feel right at home. The check-in process was smooth and efficient, and we were thrilled to discover our spacious and beautifully appointed room. The amenities at The Fives are top-notch. The pools were pristine, and there were plenty of comfortable loungers for relaxing in the sun. The on-site dining options were outstanding, with a variety of delicious dishes that catered to every palate. I especially loved the tropical cocktails at the pool bar! A special shout-out to Cristina, Elvis, Daniel, and Adrian, who were exceptionally nice and helpful throughout our stay. Their friendly demeanor and willingness to assist made the experience even more enjoyable, and we truly appreciated their efforts to make our stay memorable. What really stood out, though, was the level of service. The staff went above and beyond to ensure we had everything we needed, and I felt truly pampered throughout our stay. The hotel’s location is also fantastic, providing easy access to local attractions while still feeling like a peaceful oasis. Whether you’re looking for a romantic getaway, a family vacation, or just a place to unwind, The Fives Hotel delivers an unforgettable experience. I can’t wait to return!

Natalia Sudakova

Our stay at The Fives Ocean Front in Puerto Morelos was nothing short of unforgettable — a true 10 out of 10 experience, made even more special thanks to two incredible managers: Cristina and Jenny. From the moment we arrived, Jenny greeted us with warmth and care, going above and beyond to check us into a room far more comfortable and luxurious than we ever expected. It truly set the tone for a wonderful week ahead. Throughout our stay, Cristina was simply amazing. Every single day, she took the time to check in with us, asking how we were doing and making sure everything was perfect. She helped us with small things (though there were hardly any issues to begin with) and always with such kindness and professionalism. She even helped us find the perfect table to dine at — her attention to detail did not go unnoticed. All of the restaurants at the hotel were outstanding — delicious food, great service, and a beautiful atmosphere. And our room? Absolutely flawless. Spotlessly clean, spacious, and beautifully designed — it was truly a dream. Thanks to Cristina and Jenny, our week at The Fives Ocean Front felt like a dream come true. Their dedication, warmth, and exceptional service made all the difference. We’re already looking forward to coming back!