Platinum Yucatan Princess Hotel

Christine Qillasiq Lussier

This was my first all-inclusive and I am glad that I selected this place. Room service for cleaning and food included. My friends and I took the adults-only resort, although there is a sister resort that is family-friendly a few steps away, which I would assume is a perfect in-between for larger groups with different lifestyles. We stayed for four days. Amazing rooms. The star I left out is because I anticipated spending a lot of time at the beach (it is steps away from the resort) but there was too much algae to enjoy the water and the beach, so we spent all of our time at the pool, which is fine too. Just adjust your expectations in this regard. Some people swam on the family-friendly side, but we did not. The beach is fine to see the sunrise however. Nice entertainment and variety of foods. Not a lot of opportunities to eat local dishes unless you take a tour outside of the resort. I highly recommend the tour that brings you to a Mayan village, the Chichén Itza (one of the 7 World Wonders), swimming in a cenote, and a colonial-style colourful city. It was the highlight of my experience. The team members were very kind and friendly. We used the spa and had massages, it was a lovely experience all in all. I highly recommend!

Hannah A

We had a fantastic stay at the Adults Only/Platinum side of the Yucatan Princess Resort! The food exceeded our expectations with delicious variety at every meal. The staff were truly the highlight—warm, attentive, and made us feel so welcome. We wanted to give a special thank you to Israel, Adolfo, Alberto, Benedicto, Julieta (excursion rep) and Luis (Coco Bongo), for making our experience especially memorable. We also loved how calm the Platinum side of the resort was. I highly recommend upgrading to platinum if you want a relaxing, mellow atmosphere. The normal side was more of a party-vibe.

Kim berland

For my first time traveling out of my Country and to an all inclusive resort, I couldn't have asked for a better first time experience! Once entering the resort it was nothing short of paradise! I've read many reviews before coming and none made me shy away from coming! Yes theres sea grass on the beach (they cleaned it daily) swam in the beautiful ocean anyways and it was so warm and beautiful! Our room was clean and gorgeous from the third floor. The cleaning staff were phenomenal and respected our wishes when leaving on the door if we wanted our room cleaned somedays or not. Never phoned us on days we didn't want our room cleaned, stocked the fridge right up and changed our sheets, replaced towels and cleaned on days we did want their services. Only tried two of the restaurants, the bruschetta and rodeo grill. Rodeo grill was the favourite but honestly ate at the buffet daily because we love ample choices! Also the wings at the beach restaurant were AMAZING! Espresso martinis were amazing! We went on two excursions set up through the hotel, The Tulum, cenote, food, and turtle snorkeling, and we did the animal Sanctuary. Both were interesting, loved the food in Tulum as it was authentic Mexican. I also did the spa treatment, it was the second day! I recommend doing massages early in case you get sunburnt! Our second last day we ventured to playa del carmen, a very interesting place, I recommend going with a local! Big shout out to all the workers there, whether cooks, pool cleaners, activity workers, house keepers and spa workers! An especially big thank you to Cynthia at the front desk, she assisted us multiple times with money exchanging and checking a friend into the resort! Another big thank you to Rafael at the front desk who also helped us with plenty of requests and money exchanges, he made our experience upon entering so stress free! Our BIGGEST THANK YOU and shout out is to the Bellhop Enrique!! Honestly the most down to earth guy and really looking out for us to have the best time possible! He took very good care of us and our guest and made sure we had anything we needed upon request! He is an outstanding host and Bellhop and I'm sad we didn't get the chance to say bye to him before we left! Thank you to all staff for our wonderful experience. The exotic animals, the views, the plants were so awesome to see!

Q Ink

NOT WHAT I EXPECTED I had previously stayed at Bahia Principe Grand Coba and expected a similar level of service, but this time the experience was a major letdown. Despite promoting eight restaurants, only a few were actually operating at once, and they just rotated the names. Without a reservation system, guests were left waiting in long lines for very basic food options. The buffet lacked variety, no fish at all, just repetitive combinations of meat and rice. Room service was equally underwhelming, offering only burgers and not even allowing drink orders. The cleaning was also bad The nightly entertainment felt low-budget and uninspired, and what they call a nightclub is really just a dimly lit bar. Overall, this stay didn’t come close to the quality one would expect from a resort of this category. I wouldn’t recommend it to anyone looking for a relaxing or well-organized vacation.

Coralie Rodriguez

All of the workers were very nice. The activities are fun. Rooms are okay as well. The food wasn’t the best, but the location and the pools make up for this (in my opinion). I think it is worth the money!