The Fives Downtown Hotel & Residences

Ashley B

From the moment I arrived at The Fives Downtown, I had an amazing experience. The front desk staff was incredibly welcoming, friendly, and informative. They offered me an upgrade to a suite at a discounted rate, which was a great surprise and truly appreciated. Throughout my stay, the service was consistently outstanding. Every staff member I encountered—from the front desk to the pool area—was kind, attentive, and professional. The vibe at the pool was fantastic! The bartenders and waiters were friendly and fun, and really helped make each day relaxing and enjoyable. The location of the hotel is perfect—close to everything you might want to explore in Playa del Carmen, yet still peaceful and comfortable. My room was spacious, spotless, and very comfortable. Housekeeping did a great job every day, and I appreciated the extra bottled water they provided regularly. Overall, I had a fantastic time and would absolutely stay here again. Highly recommend to anyone looking for a great hotel experience in Playa! *edit - the pool attendant Jose was the best! Give him a raise and promotion!

Stacy Elliott

Tomas was the most attentive waiter and the service was spectacular, the food and drinks are amazing. Highly recommend the cucumber margarita & shrimp tacos . Alejandro behind the bar is quick and always makes the best quality drinks! Best day pass ever and afternoon well spent at the Fives Rooftop. Will be back. Muchas gracias :)

Amanda Reagan

We absolutely loved our stay here. The staff were great and very helpful. Great price for everything offered. Breakfast was awesome and the rooftop pool was next level!

Clémence Desgagnés

My boyfriend and I spent one week in the superior king room and it was very nice! The service was perfect everyone was very nice! Arturo at the pool was the best!! We loved him so much and the other staff members too! The pool and the food 10/10 every time! The pool was not that busy, we didn’t need to reserve our chairs in advance. Also Lili at the reception helped us book activities and she was wonderful! Overall, super nice stay! We recommend!

Colin Phillips

First time visiting here was for their 2020 NYE celebration- Amazing time! Currently staying here for a week almost five and half years since December 31, 2019. Super friendly staff, very clean, everything is reasonably priced and transparent (no gross hidden fees!) The roof top pool/bar is incredible, and there’s always someone available to refresh your drink without even asking.. I would highly recommend renting a Bali Bed, the cost is 100% put towards your food/booze consumption. By far one of the best Hiltons I’ve ever stayed at- Although Paris is not involved with the Hilton Brand I know she’d be proud. Shout out to housekeeping, pool staff, restaurant staff and the Director (horrible with names, super cute/young and friendly guy!) Posting our picture from 12/31/2019 and will add another in the same spot 5.5 years later! Best hotel in Playa Del Carmen! 💜