The Fives Downtown Hotel & Residences

Dean

Great place to stay. Rooftop ambiance and scenery are great. Also the food served here was very good. Staff is very polite and professional. The rooms are spacious, up-to-date and beds are very clean and comfortable. Air conditioner will freeze you which is good since it's hot here. All in all I would definitely be back

Ronald van der bijl

I stayed for 5 nights in this hotel and everything was great. Great friendly staff, beautiful room, and a great location. It's on the 10th avenue and there is a more down to earth atmosphere in comparison to the popular 15th. When you walk out of the hotel to the right you have a few blocks away great local food. If you go to the left you'll have on your left side the market. Mercado Playa del Carmen. If you want to buy souvenirs then go there. Same items but much cheaper for the same you see everywhere else. On top of all its just 2 blocks away from the beach. 5 minute walk

Yasemin Baraz

Well I booked a suit with a terrace,the terrace looks to a abounded piece of land so ne nice view, it was not worth views but it was spacious, generally I can call it clean. During night time, after 8 pm almost nobody there, they also turn of the lights, feels scary. If you have a car, self parking is not possible underground. Only vale parking there. If you prefer to self parking and keep your keys, it is the next door open space, which does not look very safe but the y do lock the doors at night. Itfelt good that there was a police car parking just infront of the door and security guys patrol all night long. It's really downtown, minutes away from the main square where we spent a lot time because we've spent the week there during the day of dead celebrations. There is a roof top Po area I really liked. Building is inspired by a cenite, which is also nice. And I was allowed to have my doxie with me while having breakfast, so thank you for that 🙏🏻

jeanie

Horrible service and unsafe for anyone with allergies or dietary restrictions. We got rooftop day passes on 10/24, and I told our waiter that I have celiac (gluten allergy) and that I am sober and cannot have alcohol. He said he understood, but the staff repeatedly ignored both. The nachos I ordered were missing ingredients, took over 30 minutes, and came smothered in fake yellow nacho cheese instead of the cotija listed on the menu. When I asked, the waiter lied and said it was a “different kind of cotija.” Then I ordered a Miami Vice sin alcohol, and they brought me one with alcohol. When I pointed it out, the bartender confirmed it contained alcohol. They remade it—and it was a double. I’ve been sober for two years, and this was absolutely unacceptable. Later, I ordered plain ice cream (no biscuit crumbs because of gluten). It came with crumbs anyway. After sending it back, I’m almost certain they just scooped it from the same contaminated bowl. I ended up getting sick from gluten exposure afterward. The food overall was mediocre, overpriced, and not what’s advertised. Another guest’s burger was undercooked and another had a Caesar salad and said that it didn’t even taste like Caesar. Between the lies, the cross-contamination, and the complete disregard for sobriety, this was one of the worst and most dangerous dining experiences I’ve ever had. Avoid this place at all costs.

Michael Reyes

Place is fantastic. !!! I’m not the person to be trapped in one place and this location has it all! The main strip of playa del Carmen at your door. The service of the hotel is fantastic . All inclusive for dinner and breakfast and drinks are 10/10. You can get discounts as well on excursion. And if you ask the front desk they’ll give you a day pass to the 5 resort. Feel the difference. And you’ll see downtown is better.