The Fives Downtown Hotel & Residences

Colin Phillips

First time visiting here was for their 2020 NYE celebration- Amazing time! Currently staying here for a week almost five and half years since December 31, 2019. Super friendly staff, very clean, everything is reasonably priced and transparent (no gross hidden fees!) The roof top pool/bar is incredible, and there’s always someone available to refresh your drink without even asking.. I would highly recommend renting a Bali Bed, the cost is 100% put towards your food/booze consumption. By far one of the best Hiltons I’ve ever stayed at- Although Paris is not involved with the Hilton Brand I know she’d be proud. Shout out to housekeeping, pool staff, restaurant staff and the Director (horrible with names, super cute/young and friendly guy!) Posting our picture from 12/31/2019 and will add another in the same spot 5.5 years later! Best hotel in Playa Del Carmen! 💜

Ashley B

From the moment I arrived at The Fives Downtown, I had an amazing experience. The front desk staff was incredibly welcoming, friendly, and informative. They offered me an upgrade to a suite at a discounted rate, which was a great surprise and truly appreciated. Throughout my stay, the service was consistently outstanding. Every staff member I encountered—from the front desk to the pool area—was kind, attentive, and professional. The vibe at the pool was fantastic! The bartenders and waiters were friendly and fun, and really helped make each day relaxing and enjoyable. The location of the hotel is perfect—close to everything you might want to explore in Playa del Carmen, yet still peaceful and comfortable. My room was spacious, spotless, and very comfortable. Housekeeping did a great job every day, and I appreciated the extra bottled water they provided regularly. Overall, I had a fantastic time and would absolutely stay here again. Highly recommend to anyone looking for a great hotel experience in Playa! *edit - the pool attendant Jose was the best! Give him a raise and promotion!

Clémence Desgagnés

My boyfriend and I spent one week in the superior king room and it was very nice! The service was perfect everyone was very nice! Arturo at the pool was the best!! We loved him so much and the other staff members too! The pool and the food 10/10 every time! The pool was not that busy, we didn’t need to reserve our chairs in advance. Also Lili at the reception helped us book activities and she was wonderful! Overall, super nice stay! We recommend!

Micel Reynoso

Had an exceptional stay at the Hilton Fives. The location is in a very convenient spot and just one block away from Avenida Quinta. The hotel staff are very accommodating as well. We spent quite a few afternoons at the pool and the staff were very attentive. Jose and Adrian were very accommodating and friendly. We would stay here again in the future.

Hunter Loving

We had a great stay. We had 3 rooms under our reservation with 5 people and everyone had an amazing time. The rooms were nice and staff were great. The rooftop has an amazing view and the staff is great. We definitely recommend the guacamole. Tomas and Josedir were phenomenal. Very attentive and helpful. Absolutely will come back!