The SENS Cancun

Ngoc Tram Tran

Perfect for families with kids. Everything was excellent: the room, pools, beach, shows, staff, and restaurants. Don’t forget to book dinner restaurants before noon. Best restaurants in my opinion: Careyes, Los Árcos, Cocoa, and Whitebox for dinner; Maramas and Whitebox for lunch. Akeru Sushi is a good option if you don’t want to book in advance. It’s open from 14:00 to 21:00, and the food is very good. I highly recommend booking the highest level (The Sens) to access all restaurants.

yassine ktari

Overall Pleasant Stay – Special Mention to the Staff (Alexis & young lady at the front desk whose name I unfortunately did not catch) Upon arrival, you may be asked to pay approximately USD 100 in municipal taxes/fees to the municipality of Cancún for the beach, even though my travel agency in Canada did not inform me of this payment in advance. I also encountered an issue with my reserved suite. I had paid an additional fee for a suite with a jacuzzi and an ocean view, but I was informed that no such suite was available at that time. As a result, I spent the first night in a suite without an ocean view, which was disappointing given the extra amount paid. That said, I would like to highlight that the staff was responsive, took my concern seriously, and the situation was resolved the following day, which I truly appreciated. I especially want to emphasize the excellence of the staff, who genuinely made a difference throughout my stay. A special thank you to Alexis, as well as to a young lady at the front desk whose name I unfortunately did not catch, but who was exceptionally kind, helpful, and professional. Their attentiveness, positive attitude, and sincere willingness to find solutions left a very strong impression on me. This level of service truly deserves recognition. (If I am able to retrieve her name, I will gladly update this review.) Regarding dining, the food is acceptable overall, but I highly recommend choosing the à la carte restaurants rather than the buffets. The à la carte options offer better quality, more attentive service, and a much more enjoyable experience. There are more than seven à la carte restaurants, allowing guests to choose different cuisines and enjoy variety throughout their stay. In my opinion, these restaurants are one of the hotel’s strongest points, and I would recommend avoiding the buffets as much as possible. I also appreciated the overall atmosphere of the hotel. The setting is pleasant and truly ideal for relaxation. The team, in general, is friendly, welcoming, and attentive, which greatly enhances the quality of the stay. For guests who prefer to spend an evening at the hotel rather than going to downtown Cancún or nightclubs, the hotel regularly offers on-site evening entertainment. Personally, I really enjoyed the traditional Mexican music night and the pirate boat show, both of which were fun and well organized. A special mention goes to a tattooed young female performer during the pirate boat show she was excellent and truly made my night with her energy and performance. (If I am able to retrieve her name, I will gladly update this review.) One final point worth mentioning: although my departure was scheduled for December 11, 2025, I was informed on December 10 that my suite would not be cleaned that day because I was leaving “the next day.” I raised this issue with the front desk staff lady, and it was quickly resolved, which I appreciated. In summary, despite a few organizational issues, my overall experience was positive, largely thanks to the quality of service and the professionalism of the staff. I would recommend this hotel, and once again, thank you to Alexis and the lady at the front desk for their valuable assistance.

sylvain sentenac

If you want a worry free, easy happy holliday just go away from this hotel. It’s was so a waste of time and money. It’s incredible to be forced to managed and shorten our beach, family time, to do line up for food or restaurant. The resort was overcrowded, lots of issues about restaurants, BIG line-up, HOURS of waiting time wasted. During the day you pass more time making line up, and time in restaurant than enjoy your family on the beach! What a mess! Reservation system was off because too much people in the resort and not enough restaurant for everybody. Sure the réservation system was back on the 29 december, with less people in the resort, after the rush. By the way most of the restaurant are located in the other section, sister hotel Grand Oasis Palm… Also like a bunch of people, the 26-27 december we had, all 4 food poisoning, not usual tourist issue you can have sometime… big hard time for us. The whole hotel/resort need a deep refresh, kids pool not working, pools need to be refurbished also concrete is peeling off. Ventilation and A/C not properly working in our room, elevator was out of order on our last day..fantastic with 2 young kids and a bunch of baggage to check out! Just stay away from this hotel, don’t wasted your money, and your holidays there.

Joanna Zasada

We had a very pleasant stay at this hotel. The food was excellent with plenty of variety every day, and our room was cleaned daily, which we really appreciated. The staff were always friendly and helpful, creating a welcoming atmosphere. The beach nearby was absolutely beautiful, and we also had access to the hotel next door, which was a nice bonus. The only downsides were that the hotel could use some renovation, and there wasn’t much evening entertainment by the pool. Apart from that, everything was great, and we really enjoyed our stay!

Mona Langlois

The Sens was a beautiful hotel. The large pool does not have chairs, but it is right next to the beach, so lots of chairs there. Many restaurants to choose from, presentation was beautiful. Food itself a 4 star. Buffet was not great. Small, not enough choices. Good for breakfast. The highlight of our trip was the service we received from our Concierge Hugo Buenrostro. We ended up being ill and I fractured my foot. Hugo helped us out, was kind and went beyond the call of duty! The staff in general were very kind. If you’re going to the Sens or anywhere in Mexico do not use Sunwing! No service once your in Mexico, ML