New York Hilton Midtown

Maxine Tran

My partner stayed here for a work trip (Monday check-in, Thursday check-out). He arrived late Monday night and the toilet was already not flushing properly. Unfortunately, the problem was never resolved during his entire stay and it remained clogged. On both Tuesday and Wednesday mornings, I called maintenance for him because he was in meetings the entire day. Each time, someone came up, but by the time he returned from work in the evenings, it still wasn’t working. That means the two full days he was actually in the hotel, the toilet wasn’t functional. Maintenance had entire days to resolve the issue, yet the problem persists. It left the impression that either the plumbing here breaks down often or the staff isn’t taking the time to actually confirm that things are fixed before moving on. To be clear, this wasn’t from misuse no excess toilet paper or foreign objects were involved. It was just a basic function of the room that never worked. The location of the hotel is excellent and very convenient for work or leisure in Midtown. At this price point, and from a company as large and reputable as Hilton, especially in a flagship 4-star hotel in Midtown Manhattan, you expect the basics to be reliable. Not having a working toilet for the entire stay is unacceptable.

rainbow plush bros inc

I recently stayed at the New York Hilton Midtown, and I want to highlight the exceptional service we received from our housekeeper, Anna Jaworowski. From the moment we arrived, Anna was incredibly attentive and welcoming, always greeting my sister and me with a warm smile. Even though we declined daily housekeeping, Anna never failed to check in with us. She consistently offered fresh towels and would do a quick tidy-up, which I really appreciated since I was working from the room most days. Her thoughtfulness and friendly demeanor truly stood out — she was, without a doubt, the kindest and most personable member of the hotel staff we encountered. Anna made our stay more comfortable and enjoyable, and we’re genuinely grateful for her care and professionalism.

Leanne Bowie

I recently stayed at New York Hilton Midtown, and wow I honestly felt like a VIP even though my budget was just right for this trip! From the moment I checked in, everything exceeded my expectations. A special shoutout to Anna Jaworowski, our amazing housekeeper, for her exceptional service. She went above and beyond to make our stay comfortable — always checking in, keeping everything spotless, and making sure the room was well-organized and functional. The bathroom was super clean, and every detail made me feel relaxed and worry-free. The hotel’s cleanliness, comfort, and warm service really stood out. Even the dining area felt like a VIP experience the food was delicious, and I left every meal completely full and satisfied. Overall, this stay made me forget my stress and just enjoy the moment. I’ll definitely be back the next time I visit New York. Highly recommended!

Debra H

My company booked our stay here for a convention, which was very nice and accommodating the event space and convention services were well organized. Unfortunately, that’s where the positives stopped. The hotel itself feels quite dated. The elevators, hallways, and guest rooms all have a tired, 1980s look. The fixtures in my room were old, and the carpet and overall feel reminded me more of a nursing home than a modern Hilton. Service was also disappointing. When calling the front desk, I was cut off multiple times and didn’t feel the level of friendliness or attentiveness I typically expect from the Hilton brand. Interestingly, a colleague of mine stayed on a lower floor in what appeared to be a renovated room theirs felt much more modern and refreshed. It’s unfortunate there isn’t more consistency throughout the property. Overall, while the convention experience was good, the hotel itself left a lot to be desired. I’m unsure if I would choose to stay here again.

cathy scheib

Lovely view in a fabulous corner room. Although not overly spacious it was sufficiently sized for 2 of us overnight. Sadly there wasn’t a hot tub or sauna, but the workout room was amazing. We were somehow not given washcloths in the room, but were provided a plethora of them quickly when asked. Checking in early was easy peasy and check out with a paper receipt was painless. The elevator procedure was a bit confusing, but by the end of our stay I had it figured out. The room and halls had a bit of wear and tear, but were clean and well maintained.