Mercure Bali Nusa Dua

Yohanes Lahidin

Our family stay at Mercure Bali Nusa Dua was very pleasant, largely thanks to the friendly and helpful Mitha. Although the hotel does not have direct beach access, the hourly shuttle service is convenient and takes you to a private beach, which is a nice touch. The room was good, not too big, but having direct access to the pool was a highlight for my kids—they absolutely loved it. I also appreciated the gym room, which is spacious and well-equipped with many options for a thorough workout. Overall, we had a wonderful experience and would recommend this hotel for a family vacation.

AWD RC Drifter

No complain for the duration of our stay. Just one thing, bathroom floor was slippery when wet. Not because of the water because when I swipe the floor with my feet few times, it's not slippery anymore. Perhaps the cleaning service could be more thorough. Little bit of tip as a former institution house keeper: use sunlight dishwashing liquid and scrub the floor with plastic broom. Quick and effective

Stew Vidler

Please Accor - give this hotel some love! The whole place needs a good clean, if not a full renovation. The staff need training - they wander around clueless when not scrolling their phones. There is clearly no leadership from management.

Ruben N.

I was expecting a comfortable and enjoyable experience as suggested by its 4-star rating on the Accor website. Unfortunately, the reality was far from my expectations. The hotel appears old and poorly maintained, which was immediately evident from the condition of the facilities. Upon entering my room, I was greeted by an unpleasant odour and soon discovered ants in various areas. For a hotel that claims a 4-star status, this lack of basic cleanliness is unacceptable. Additionally, the room and the general ambiance felt outdated and neglected, which detracted significantly from my overall comfort. The hotel's lobby was uncomfortably hot, lacking air conditioning—a surprising oversight for a property in such a warm climate and one that claims to offer premium services. This made the time spent in the lobby areas quite unpleasant. Breakfast, which one usually looks forward to in such accommodations, was underwhelming. The food quality and variety did not meet the standards of a 4-star hotel, or even a 2-star establishment.

Vishal Sheth

The worst hotel possible. The rooms are absolutely the worst. The room was not ready although we had reached late. The rooms are super small. We know it though. The tea pot was not working. The person said we can't use the plug for anything else. This was not possible as there were hardly any plugs. So then came the engineer to repair the plug. Am I supposed to be having this done? Where's the hotel maintenance? Once this was done the air-conditioning started doing water. Another person visited the place. Corrected the air-conditioning. After half an hour the air-conditioning started dropping water again. Is this how they do the work? Then we asked them to change the room. Now it took them 5 calls and 2 hours to change our room although we were informed that the room would be changed in 5 mins. For the membership welcome drink which is normally given when one is at the check-in counter, I was asked to visit the restaurant and show the coupon. We went to the pool side and ordered food. After 20 mins of taking the order the person comes back and asks can I repeat what I ordered. I called for the bill after and the person didn't know how to insert the card for payment. How was this place running? The staff couldn't understand English too,I understand it's not their first language but if you have international customers then you need to have the proper staff. This is another funny thing that I've noticed that the hotel payments are taking at the check-in. To have an option to charge to the room a deposit account needs to be opened. Why such a process? The Accor group gives memberships but one is treated poorly. The hotel was booked through their app but their system has no information about the membership level. Different discounts and offers that need to be applied at different places were not applied automatically. I had to ask them for it. They didn't have details so they charged me the whole amount and asked to pay. After checking they said there's a credit for the amount. Why such functioning? Please don't visit this place as they can't handle things.