Segara Village Hotel

Swyn Evans

Excellent service and the most helpful staff! Beautiful setting by Byrdhouse and nicely done up rooms. The pool was great for families and nice touch with the ice baths and attentive lifeguards. Really appreciated the room for us to shower after our check out and before our flight! Really thoughtful. We also really appreciated the cookies they put on our bed every night -- so sweet and thoughtful. Only suggestion is to make the kids room open to all kids, not only if they pay an extra fee as there were very few kids in the playroom because of that. Most of the hotels we have been at have a kids room which we found really great for the kids to hang out. Thank you for the wonderful stay.

Craig Crampton

Absolutely perfect location! lots of beach restuarants!, short walk to ICON if you need something more modern, enough local markets and massage to keep those looking for local shops busy for a few days (massage mainly on the street in front of ICON). The resort though....great friendly service as always, and daily breakfast suitable for everyone, though the rooms are run down and in need of an upgrade or improvement. No privacy for bathrooms in the deluxe rooms (photos are deceiving when we booked, it's all in one room with frosted glass) and the showers are in need of maintanence (have a shower with water, but nothing hits you) and you share a outdoor area with the room next to you. Otherwise, maybe better than most places. The seperate pool bar is a great idea, small and cosy and a great spot to spend a relaxing afternoon, but only if they could keep the kids out of the area, that was really frustrating, especially with the kids pool 15 metres away. We had to leave in the end when staff didn't do anything about it, nor the parents. Loved the ability to use facilites after checkout (shower rooms, though they need a major clean and are in a bad state of repair) The only disappointment was that we went there for my wifes surprise 50th (while we stayed there). I was trying to organise a special dinner, the resort was emailed before going (and by our agent), informed on arrival and informed a few days later again. NO response at all. Wasn't expecting much, but at least an acknowledgement or wanting to know how I could make it special. Just gave up in the end. We dont travel often, so it was a disappointing missed opportunity. Overall though, if you need the perfect location, this was a good choice and we had a great time outside of the resort (albiet looking past the quality of the rooms, but they were cleaned well) this is a really good spot ot go. The resort grounds are really well looked after, the main pool seems good (didn't use it) and the front beach area was a great spot to be at all times of the day.

Mulat Pitt

A true gem in Sanur – the perfect blend of comfort, nature, and heartfelt hospitality The best hotel in this price range! While it’s a large property, it’s beautifully designed with lush greenery and a relaxed, peaceful atmosphere throughout. There are three inviting pools to swim and unwind in – and for those who enjoy a bit more: there are even two ice baths, which are incredibly refreshing! Waking up to birdsong in the morning is pure bliss, and the colorful, generous breakfast buffet gives you all the energy you need for the many activities on offer. Food lovers will be thrilled too: the hotel’s own Byrdhouse restaurant serves excellent dishes – and in my opinion, the best pizza in all of Bali! Despite its size, the hotel feels very personal. The management is attentive, warm, and professional – you feel at home from the very first moment. I can wholeheartedly recommend Segara Village Hotel and would return in a heartbeat. Thank you to the entire team

Kate Carden

We stayed here for 4 nights, 2 adults and 9 year old. The grounds are SO beautiful and well kept, the staff are amazing. Rooms have great air con and wifi, they are spotless and cleaned every day. Breakfast at Byrd House had many options and was delicious. It does get busy around 8-9 and can be hard to get a table as people stay there for a very long time but it is a great breakfast. We also had lunch, drinks and snacks at Byrd House on the beachfront which, while not the cheapest, you can understand why as it was top quality and a great atmosphere. Room service was also great. There is a main pool near the restaurant which has a good vibe with the music, a quieter pool towards the back, a “swim up” bar (although it’s small with seats around it so you don’t actually swim there). We never had a problem getting a chair near a pool. We had bungalow 462 which is at the back of the hotel so a further walk to the restaurant and pools but it was so private and peaceful. I’ve seen reviews that say the club is noisy over the weekend but we couldn’t hear it at all from our area - can understand it would be annoying for those closer to the front of the resort. Great location with a million restaurants nearby, right on the beach, Icon mall a few minutes walk away which I know some people disagree with but I found it really interesting and my daughter loved visiting! Added bonuses were welcome drinks, cookies left on your bed every night and free fruit skewers around the pool at times. Playground for kids and a ping pong table. Overall a really beautiful place. We will definitely stay here next time we’re in Sanur!

Rose Margesson

A Disappointing Experience at Segara Village Hotel, Sanur This is the first negative review I have ever felt compelled to write. Unfortunately, my experience at Segara Village Hotel was deeply disappointing compared to other Bali resorts, this was by far the worst. The biggest issue was the repeatedly poor customer service and intrusive policies. On two consecutive nights, hotel staff called my bungalow at 9:00 PM to demand immediate payment for a coconut drink I'd had at the resort pool during the day and the next night, for an extra room reception they'd earlier assured me would be charged to my credit card they had on file. This was not only inconvenient but also inconsiderate. I had a sleeping three-year-old granddaughter in my room. The issue stemmed from their own internal mismanagement: earlier in the day, I was asked for my room number instead of payment when ordering at the pool. Rather than resolving this in a professional and guest-friendly manner, they panicked at night and disturbed my peace. Shockingly, over a $3 NZ coconut water, my offer to settle the bill in the morning was refused and a staff member turned up at my door with a mobile cash machine. As a company director, I recognize when a business has serious operational flaws, and Segara Village Hotel’s payment system is poorly managed. Chasing guests late at night over small charges is both unprofessional and unacceptable. Bali is known for its warmth and hospitality, but sadly, this hotel felt more like Disneyland without a heart. Polished on the surface but completely lacking in genuine care for its guests.