Segara Village Hotel

Kate Carden

We stayed here for 4 nights, 2 adults and 9 year old. The grounds are SO beautiful and well kept, the staff are amazing. Rooms have great air con and wifi, they are spotless and cleaned every day. Breakfast at Byrd House had many options and was delicious. It does get busy around 8-9 and can be hard to get a table as people stay there for a very long time but it is a great breakfast. We also had lunch, drinks and snacks at Byrd House on the beachfront which, while not the cheapest, you can understand why as it was top quality and a great atmosphere. Room service was also great. There is a main pool near the restaurant which has a good vibe with the music, a quieter pool towards the back, a “swim up” bar (although it’s small with seats around it so you don’t actually swim there). We never had a problem getting a chair near a pool. We had bungalow 462 which is at the back of the hotel so a further walk to the restaurant and pools but it was so private and peaceful. I’ve seen reviews that say the club is noisy over the weekend but we couldn’t hear it at all from our area - can understand it would be annoying for those closer to the front of the resort. Great location with a million restaurants nearby, right on the beach, Icon mall a few minutes walk away which I know some people disagree with but I found it really interesting and my daughter loved visiting! Added bonuses were welcome drinks, cookies left on your bed every night and free fruit skewers around the pool at times. Playground for kids and a ping pong table. Overall a really beautiful place. We will definitely stay here next time we’re in Sanur!

Rose Margesson

A Disappointing Experience at Segara Village Hotel, Sanur This is the first negative review I have ever felt compelled to write. Unfortunately, my experience at Segara Village Hotel was deeply disappointing compared to other Bali resorts, this was by far the worst. The biggest issue was the repeatedly poor customer service and intrusive policies. On two consecutive nights, hotel staff called my bungalow at 9:00 PM to demand immediate payment for a coconut drink I'd had at the resort pool during the day and the next night, for an extra room reception they'd earlier assured me would be charged to my credit card they had on file. This was not only inconvenient but also inconsiderate. I had a sleeping three-year-old granddaughter in my room. The issue stemmed from their own internal mismanagement: earlier in the day, I was asked for my room number instead of payment when ordering at the pool. Rather than resolving this in a professional and guest-friendly manner, they panicked at night and disturbed my peace. Shockingly, over a $3 NZ coconut water, my offer to settle the bill in the morning was refused and a staff member turned up at my door with a mobile cash machine. As a company director, I recognize when a business has serious operational flaws, and Segara Village Hotel’s payment system is poorly managed. Chasing guests late at night over small charges is both unprofessional and unacceptable. Bali is known for its warmth and hospitality, but sadly, this hotel felt more like Disneyland without a heart. Polished on the surface but completely lacking in genuine care for its guests.

Cameron Hanks Photography

Beautiful stay and in a perfect location. The staff were friendly there was plenty for us to do and the pools never felt crowded. The Byrd house is just beautiful to stare at and the food was brilliant. Only a 5 min walk from icon mall which is a great place to escape the heat. The bungalow we stayed in was spacious and clean. The property is stunning and there is a large group of staff that are constantly keeping it in pristine condition. Would 100% stay here again

Kateryna Karpiuk

Not recommended: Segara Village Hotel has a nice setting with beautiful gardens, but there are many areas that need improvement. The rooms are not soundproof, so you can hear everything your neighbors do, which makes it far from a kid-friendly place. Our shower leaked every time we used it, and despite reporting the issue, it was never properly fixed—they either tried or just pretended to. Very poor customer service: staff asking for tips directly!!! The property includes a restaurant, a bakery, and a beachside restaurant. However, I do not recommend the beach restaurant, as they served water containing dust and sand. When I raised this issue with the staff at the bar, they simply laughed and spoke among themselves in their local language. As a breastfeeding mother, I would not recommend this place—be sure to buy bottled water. Massage: the worst I have ever had in my life. If you have any injuries- run from that place. I reminded them couple times and they were trying to massage the injured area three times. Additionally, the facilities are not stroller-friendly, making it difficult to move around. While the location is good, they accommodate russian guests, and worst of all, they allow them to smoke freely throughout the property. For this hotel money don’t smell!! Overall, it’s not the worst place, but it is definitely not family-friendly, especially for those with babies.**

Aaron Micheal

I can really only rate this resort/hotel a 3 it's very tired and needs a makeover. I was excited to come and spend time at the pool bar, but the stone was all broken, the canopy over the bar was filthy and the tile on the bar top and seats were dirty and the tile was cracking. The whole resort needs a good power wash and the rooms need to be renovated. It felt like a 3 star if anything. The pools were nice and the restaurant looked nice, but the food was terrible. The sitting area in front of the beach was nice. I noticed all the cushions need to be cleaned including the ones by the pools they're absolutely filthy. The only reason I can give 3 stars is because the service was good, pools were nice and they upgraded our room after giving us a room in such poor condition. I absolutely wouldn't recommend this place or comeback unless it had a revamp. I felt ripped off more than anything for a little cheaper we could've stayed at "The Grand Mercure" sure it's not in Sanur, but would've been the better bet and a top notch 5 star resort. This is my second time in Bali and I don't think I'll comeback. The roads and sidewalks need to be fixed, the airport process was just such a headache compared to 2018 and the taxes are ridiculous compared to everywhere else. We dined at a lot of nice restaurants and felt the price didn't match the quality. The beaches also look really sad and ruined. I'll stick to Vietnam when it comes to food quality beautiful beaches and nice resorts.