Grand Mirage Resort & Thalasso Bali

Stephen Truitt

Still not sure how this is considered a 5 star Resort after our experience. 3 star at best. It's big, it's on the beach and everything has an esthetic appeal but that's about it. Might be a great place to stay if you're 60+ and you feel safe in a Resort setting with flavorless food. The best food we had here was still worse than the worst food we had in Ubud. The best thing about this Resort is that you can go to the better, family Resort next door where there's much better food. Our room flooded (toilet water. Sewer pupe burst?) along with about 7 others within our first 2 hours here and we had to walk through the sewer water with all of our stuff repacked and they offered us an upgraded room which just meant a room without a view 2 floors up (after paying for a room with a pool view and a lounger). We fought the front desk for a better room and finally got one with a pool and ocean view but no more lounger and on the top floor. They then tried to move us again the next day for a 4th time but we declined because we were, again, unpacked fully and didn't care about a bigger room. Their offer, after walking through a totally flooded, sewer water room with our bags, was a 10% refund and a dinner on the beach lol. I fought back and got 15% and DO NOT PAY FOR THE ROMANTIC DINNER ON THE BEACH. We now see why they offered it so easily. The chairs were flimsy and kept sinking into the sand, the table was sideways for the entire dinner and the food was just ok although it was better than anything they served inside. The live entertainment every night was live music by local bands singing songs from the 60s and 70s and there were so many bugs on the food that the workers were constantly picking them off all night. I know that can't be controlled but so much but still didn't want to make me eat too much. The drinks at this "5 star" Resort are bottom shelf at best and they're not all that great. The best drinks are at the lazy bar next to the spa a driver lazy river. The spa was amazing but the prices are 10 times what they are right across the street and everywhere around. You can go in town and get a massage for 100k idr which is about 8usd and they are GOOD! This Resort is one of the most beautifully cheap resorts I've ever stayed in. They also say non motorized water sports are included but when we went to check with their kiosk outside, they aren't (at least not according to the people outside). We ended up only getting paddle boarding included so I guess not a total loss. The fire show at Rama live was nice although they had to modify it and had it on the patio because of rain and the workers go above and beyond for anything you need. The workers are honestly the best part about this Resort so make sure and tip them because, as I've said previously, the resort is very cheap so I'm sure they don't pay the workers much. Not a single drink is worth what they charge so we didn't buy any of them beyond what was free for the all inclusive for fear we wouldn't like them either. If you're looking for a better place to stay, the Hilton Garden Inn down the street and the one by the airport are much nicer than this place and the food is 10 times better. Save your money and go anywhere else in my opinion

Indi Ca

It’s an ok hotel. I didn’t think the all inclusive was worth it. I think we would have spent less if we didn’t have all inclusive. Food was ok - the Chinese restaurant was really nice - we enjoyed that. Staff was lovely and nice but I have witnessed lots of German cockroaches in the buffet area (where the juices and fruits are). I have let the staff know at the time and also let the hotel know after checking out, they were apologetic but that’s all. The rooms are really small and the layout is really funny. The toilet door doesn’t go all the way up to the ceiling so you will hear anyone that goes to the toilet (and smell it too!) The kids area is a few minutes walk along the beach from the main hotel. We could never let the kids go by themselves as we were worried. The foam party was very cool the kids really loved that and the lazy river was enjoyable too!

Hamid Rad

We just came back from a 5-day holiday at the Grand Mirage — such a great family resort! The all-inclusive package was the best choice. Enjoying delicious food and cocktails by the pool, along with plenty of activities for both adults and children, made for a relaxing and memorable experience. I must also mention the outstanding service and instant support we received from the friendly and respectful staff. Highly recommended!

Rach D

The all inclusive made me relax more, the staff were amazing. Breakfast wasn't the best tasting but that didnt bother me in the slightest cause every other meal was perfection. My son cried cause he didnt want to leave! The lazy river was the highlight of our trip!. The spa was perfection. Fantastic experience!

Manav Bansal

Luxury property. They have many activities inside the resort. There is a seperate counter for Indian Breakfast and Indian Chef Mr Negi serves some amazing Indian pranthas and other dishes. Overall great property. Will surely come back and stay in resort only.