Grand Mirage Resort & Thalasso Bali

Tomislav Čatalinac

⭐️⭐️⭐️⭐️⭐️ Incredible Resort – The Staff Make This Place Special We had an amazing stay at Grand Mirage Resort in Nusa Dua. The location is beautiful right on the beach, the pools are great, the food was very good, and there are plenty of activities for both adults and families. Overall the resort itself is fantastic, but the real highlight of this place is the staff. Every single staff member we interacted with was unbelievably kind, friendly, and helpful. From the reception team, restaurant staff, cleaners, security, and everyone around the resort — every single person greets you with a smile and genuinely tries to make your stay better. You can immediately feel how hardworking they all are. They are constantly moving, helping guests, checking if everything is okay, and making sure people are comfortable. The level of service here honestly rivals some of the best hotels in the world. What impressed us the most is how genuine the staff are. Nothing feels forced. They remember small details, they ask how your day was, and they truly make you feel welcome. It creates an atmosphere that makes the whole resort feel warm and relaxed. To be completely honest, after seeing how hard they work and how much effort they put into making guests happy, all of the staff here deserve to be paid much more than they probably are. They are the heart of this resort and the reason guests have such a great experience. The facilities, location, and food are great — but the people working here are what make Grand Mirage truly special. We will definitely come back and highly recommend this place to anyone visiting Bali.

Mina

We stayed at Grand Mirage for New Year’s Eve to welcome 2026, mainly because of how much we loved our first stay back in 2018. Back then, the all-inclusive package exceeded expectations and the staff were some of the most attentive and genuinely warm people we’ve encountered in any resort. That experience is exactly why we chose to return and celebrate such an important occasion there. What We Loved Staff service remains exceptional. Truly the highlight of our stay. They were attentive, kind, and always willing to help. When we explained that my husband has limited mobility, the staff kindly allowed him to use a complimentary bicycle again, even though bikes are now normally rented. This thoughtful gesture meant a lot and made getting around the property much easier for him. What Changed (and Not for the Better) Unfortunately, several changes since 2018 made this visit disappointing: 1. We were given a voucher for a massage, which used to be complimentary but is now only offered as a discount voucher. The same thing happened with the Seawalker activity. We initially understood it was included, but when we tried to book a slot, we were told it only came with a $50 discount. We decided not to proceed, as it felt overpriced even after the discount. We had also heard that the underwater view in Bali can be underwhelming—especially if you’ve already experienced something as spectacular as helmet diving in Boracay, Philippines. 2. We stayed in the Family Paradise wing this time, and it didn’t compare to the main building where we stayed before. The difference in atmosphere, convenience, and overall feel was noticeable. The NYE Celebration — Biggest Letdown The main reason for our trip was the New Year’s Eve celebration, and sadly, this was where expectations fell short. The event was held in the main dining area, which became extremely hot, humid, and overcrowded — not the festive environment we had hoped for. The food selection and quality were also disappointing and there were very limited vegetarian options, which made it difficult for guests with dietary preferences. During the countdown, management explained there would be no fireworks due to government regulations out of respect for victims of recent flooding in Indonesia. We completely understand and support that decision. However, we expected an alternative celebration — perhaps a cultural show, fire dance, or special performance. Instead, what we got was a very brief, underwhelming “spectacle” that lasted only seconds. After the countdown, guests were ushered back to the main dining hall rather than continuing the celebration at the Rama Theater or another proper party venue, which made the night feel like it ended abruptly instead of building into a festive after-party. Final Verdict If we were rating purely based on the NYE experience, this would honestly be a 1-star review. But the staff’s outstanding hospitality saved the overall stay and reminded us why we booked this resort the second time. But there definitely won't be a 3rd time.

Jeff L

One of the most wonderful resorts that we've ever stayed in. So beautiful, well planned-out, superb service, customer oriented world class resort experience. I was hesitant at first with the slightly premium prices, but I am so glad we went ahead with it. First, it splits families with kids from the main resort - and yes, buffet breakfast is better at the main resort, but it's nice to have a 5min stroll in the morning. This means the families side can really focus on families and kids stuff - and the resort did it perfectly. Lots of kids activities - movies, games, foam parties water slides - aka loud during the awake time. But at night, activities are held at the main resort side - which means peace and quite at the family side. Secondly, customised/personal service: the resort uses WhatsApp so you can let them know what you need and they can respond quickly. Not only that, you tell them once and they know to do the way you asked for all future days. It's something as small as we asking for 4 more water bottles on Day 2, and from then on, they always give us extra 4 bottles on top of what they normally supply! Thirdly, resort is genuine - when you charge anything to your room (dine/drink/activities etc.) the last final figure before you put your room number is actually "inclusive of tax". Again, small thing, but just give that piece of mind that you won't be paying another 21%. Fourthly, that AMAZING lazy river - I just wonder how a resort can possibly build one. It's so wonderful and feels private - we can relax there all day (it's got a DJ playing music when I was there too!). Finally, to top it all off - since most of our flight back leaves at night - this resort even provides a "rest and shower" room after you check out! For the 1 hr before you leave the resort, you can get a room and do a quick change/shower before going to the airport! Well done staff, well done management - perfect thought out resort

Vishesh Gutty

Our recent stay at Grand Mirage Resort & Thalasso Bali, which is advertised as a 5-star property, was unfortunately very disappointing and did not reflect the standard we expected. Upon arrival, the welcome experience was underwhelming. For the first two nights, we were placed in a room that was extremely humid, and we experienced continuous water tapping noises throughout the night, which made it very uncomfortable to rest. After raising this concern with the concierge, we were informed that we would be moved to another room. However, it took approximately five hours to transfer just two suitcases to a different room on the same floor, which was frustrating and poorly managed. The dining experience was also below expectations. The food quality was average, with very limited variety and largely the same options offered daily. More concerning was the hygiene issue we encountered at the Ibu Restaurant, where we spotted a rat in the restaurant kitchen area. When we informed the restaurant staff, the response was dismissive and lacked understanding. We then reported the matter to the reception, who acknowledged the issue but did not offer any apology. The only compensation proposed was to cover our airport transfer the following morning, as we were already scheduled to check out. Additionally, we saw another rat in the outdoor bar lounge area, which further raised serious concerns about cleanliness and pest control standards. Overall, the service lacked warmth and attentiveness. Staff would serve drinks and disappear, only returning later to inform us that the venue was about to close. The hospitality throughout our stay felt impersonal and unwelcoming. We left feeling extremely disappointed, as the overall experience did not reflect what one would expect from a 5-star property.

N.D. Carpe

Not a great resort. We will never come back and suggest you look to other resorts like the Mövenpick for your holiday / vacation. It's not like the photos and the things you'd expect from a resort are sub-par e.g. the service, food, location, rooms, and ammenities. It's definitely not worth a 6-star rating - I'm not sure how they were able to achieve such a high rating. The costs are astronomical for the quality - we've stayed in many resorts on Bali island as we've visited the island at least 14 times. There are way better resorts on way better parts of the island like Jimbaran and Seminyak. At the Mirage, to begin our stay, the concierge didn't help us carry our bags up the stairs to check in and no one was there to greet us as we expect from staying at resorts like the Mövenpick in Jimbaran, among others. This was not a great introduction to the supposed 6-star resort. We have a family, but my children are teenagers. The hotel knew this, but still put us on the side with the little kids - which is disconnected via a 5 minute walk to the actual resort side. It was noisy, kids were playing games where they ring your doorbell and run away - it was all around unpleasant. The walk to the resort side is also unpleasant as it's in public areas. This mean that along the walk, beach side or using the footpath on the road, you get hassled by local vendors - it's unavoidable. Even if you do walk to the resort side, the food options are terrible - the restaurants look nice in terms of decor, but the food is not at all good - and it's over priced. If you're on the detached family side, there is only the pool bar and restaurant which is not open for dinner - it's also terrible - unhealthy fried foods - substandard quality. Further, the location is terrible - everything out side of the resort is horrible, dirty, not places you want to visit We went to the resort side and got sick from the drinks as they had presumably unfiltered, non bottled water, ice - which in Bali means there is a good chance you will get sick. The breakfast on the family side is also terrible. Again, to get a decent breakfast, you have to walk to the resort side. For meals, we ended up ordering local food via Grab (Indonesia's Uber Eats). The room we stayed in was okay. But we had to ask to be moved. The original room we were in was just above the family recreation center, so very loud with annoying kids and families that had no idea the impact they were having on everyone else. Especially the ping-pong table. Imagine staying in a resort with families playing ping pong outside of your room. Unacceptable. It's a terrible design. We ended up asking if we could cancel our reservation as we new other parts of Bali were much nicer with better resorts and much more cost effective - of the thousands of dollars we paid, they offered us only a $200 refund - but that was only after paying $200 a night fee for the room upgrade. Just a horrible resort - stay away.