Iberostar Waves Dominicana

Ontario Go Local

We stayed at the Iberostar Waves Dominica for 4 nights, and had a good experience overall. Here are some items of note- it’s a bit long, but hopefully helpful! -We checked in super late (around midnight) as our flight arrived after 10pm. The folks at reception were still upbeat and happy to help us (gracias to Juanes and Jose!!) As we were celebrating a birthday, Juanes was kind enough to book our à la cartes for us, saving us from having to do it ourselves; this was a nice bonus! The Higüey buffet had hot food, even after midnight, so this was awesome after a long trip. -Our room was nice, it was clean and the lady who cleaned our room did a great job! We didn’t get her name, but she was lovely and really took pride in the work she did, we were very grateful for a clean room! Our room was huge (3 double beds) and on a high floor, located close to the beach and pool. The only thing is that our room faced the back of the resort, so we were close to the loading dock and staff area, which tended to get loud in the mornings and evenings. -The food was good overall, and there were a lot of options. The best part was the grilled meats at the buffet, and charcoal grill at lunch by the beach. The drinks were also good, definitely better than other resorts we’ve visited. Try their mixology cocktails (Punta Cana and Dominico) and the classic mojito.. these were delicious! -The beach was nice - it was quite windy (red and yellow flags) so there were a lot of waves and seaweed. The beach was cleaned every few hours of the seaweed, so it wasn’t too bad. It’s also a huge beach (shared with Iberostar Waves Punta Cana), so we had no issues finding beach loungers under the shade. Just be aware that vendors are constantly walking around asking you to buy their products or services, so it’s not the most relaxing, but they were not overly pushy for the most part. -There was a lot of entertainment and activities at the pool and beach; everyone was having fun and the staff were very engaging. The one big negative: The timeshare reps (‘concierge’) - they were all over the resort (moreso by the buffet, bars, and hotel room entrance lobbies), and were always looking to ‘help’ guests. I understand they may help in booking reservations, etc., but they were quite pushy, and we learned later that they wanted to approach guests with the offer of help in order to convince them to attend timeshare presentations. We said no several times to various people, but that line was crossed when at 5pm on our first evening, we were showering and getting ready for dinner and one of the ‘concierge’ knocked repeatedly on our door! We thought it was an emergency or something (that’s never happened to us before at a resort) so we answered- she insisted on speaking with us, and after asking several times what for and if it was important, she finally said no problem and asked us to meet her in the lobby the next day at 10am. She never explained why, but after doing some research, we found out it was to get us to attend a timeshare presentation(?!) We know the concierge are just doing their jobs, but as a guest, this was totally uncalled for and annoying for what should be a relaxing evening. Unfortunately, this is one reason we would not return to this resort (or perhaps Iberostar at all if this is common practice). There are a lot of great reviews on here about the concierge, so maybe we just had a negative experience, but definitely keep this in mind when you visit this resort. Aside from that, it’s a typical resort experience and we still give 4 stars for the quality and service received. The staff were lovely and we had a good time overall!

Kayla Christou

I had such a great time at Iberostar dominicana! Fourteen, Baby Black, Little Sexy, Chris Brown, Chocolate, Ray, Heime, and all the staff were amazing, super friendly, and made the experience even more enjoyable. There were always many fun activities and crazy games to play and the shows were very entertaining. The food and drinks were good, rooms were clean, and the pool and beach were beautiful. Would recommend and come back!

Cadence D'Souza

One of my favourite vacations of all time! The resort was beautiful and the staff were incredible. Thank you 4teen, Chris Brown, Baby Black, Ray, and Chocolate for making our stay so memorable

Maya

I had a wonderful time during my stay at Iberostar Dominicana in Punta Cana. From the moment I arrived, the service was excellent. I want to give a special shoutout to Francisco at the front desk for being so welcoming and making the check-in process smooth. My concierge, Bella, was absolutely amazing—she has such a bubbly and wonderful personality that truly made me feel at home. And Ray, one of the waiters, went above and beyond to make sure everything was perfect during my stay. Their hospitality and attention to detail made my experience unforgettable. I would definitely recommend Iberostar Dominicana and look forward to returning!

Nicole Francis

Ana Nunez was wonderful. She met us for the first time with a warm and welcoming smile. Wonderful customer care! Ana is great.