Iberostar Selection Hacienda Dominicus

Bo Gr

We had a negative experience regarding customer treatment. We really liked the beach near the hotel, and on the beach we were met by a staff member named Franklin. We told him we liked the beach and were considering coming here for a vacation. He invited us to return the next day for a hotel tour. We were supposed to be welcomed, taken to breakfast, then given a tour of the hotel, allowed two hours to relax on the hotel grounds, and finally receive a proposal for a future vacation. However, in reality, things turned out quite differently. We were greeted and then passed from manager to manager with offers for Iberostar club membership. We had to remind them that we had been promised breakfast, but it turned out breakfast was already over, so we were taken for snacks instead. After that, we were shown a room and the beach, and then they resumed trying to sell us the club membership. Eventually, a manager Francisco came to ask for feedback on our experience. We pointed out that although the presentation was nice, it was not what had been promised the day before. Instead of trying to fix the situation, he continued offering us club membership, which by that point we viewed completely negatively. We were genuinely interested in purchasing a week-long stay here, but this kind of treatment left us with a very poor impression. They didn’t even listen to us and just kept trying to sell us something we hadn’t asked for. It’s a real pity that we cancelled another tour to get to know this hotel. It seems that here, customers are seen only as wallets, and their wishes or feedback go unheard. As a result, we ended up with three hours of a negative experience and a cancelled island excursion. To make things worse, in their apology message here, the hotel didn’t even bother to update the old template and ended up calling me Kevin :(

Juan Lopez Salaberry

I went with my family to celebrate my mother's birthday. On the second day at the hotel, we all started falling down with a really bad stomach bug. One by one, leaving none of the bad symptoms behind. All 5 down. Started hearing other people talking, pretty much every group we interacted with had people who either had been sick or were sick. All the way through, hotel staff would say "how strange you are sick" pretending nothing was wrong (at an all inclusive where everything you drink or eat is given on site). Mysteriously at the hotel shop there were selling overpriced medicine for vomits and diarrhea - coincidence? Can't say what it was but the quality of the food is definitely not 5 stars, and you can count on big plastic containers sitting outside the fridge with meat for long periods of time, local ice melting quickly (bad quality) in every glass and averagely cooked food all-around. Other than that, get ready to go to an all inclusive where they'll keep hassling you constantly to pay for things, upgrades, membership, spa, you name it and in the most intrusive way possible - we even have hotel staff standing next to us, saying no word at all, just staring at us. Beach is pretty, rooms are they've done an amazing job taking good photos of the property, gardens are beautiful but it's something about how it's being ran that makes it a no go for me. Had heard good things about Iberostar before - not sure I'd give them a second chance. Needless to say I wouldn't go back and would seriously encourage anyone to think about it twice before heading there.

lietana

The people here are very stupid. They can’t even understand the simplest english words. Even after using numerous translations apps they still cannot comprehend what you say. The housekeeping workers are very kind but you guys need to start employing people who understand the simplest English words. ALSO, the food here is so trash its either cold or undercooked or overcooked. PLS find a better resort

Alex bondarev

I love playing bingo. With POWell I’m able to understand all his numbers he is very clear when he speaks this hotel gets a five star rating with food and bingo We are room 3025

Ihor Buleza

We travel a lot however this was our first All-Inclusive Holiday (Feb 15 - Feb 27, 12 Nights) Accommodation: ⭐⭐☆☆☆ Upon arrival after a 10-hour flight, we were given a room that was dirty, very old, and had a foul smell with mold in a bathroom and damaged furniture—completely unacceptable for a hotel charging $450 per night. When I raised this issue with reception, I was subtly told that the other rooms were also "used" but might be slightly cleaner. To speed up the process, I offered to pay for an upgrade. We negotiated an extra $50 per night (instead of the initial $75), and we were moved to a newer building. The upgraded room was better but still not ideal—at least it smelled fine. However, there was mold in the showers (see pictures), which we requested to be cleaned, but this was never addressed. Additionally, the bed for our 3-year-old was not prepared, which was inconvenient after such a long journey. It took the staff 1.5 hours and 2 tries to arrange a bed with a bottom literally falling out, so we ended up putting a little one on an improvised bed on a sofa. For a 12-day holiday at this price point, this was a disappointing first impression. Instead of aggressively selling "Super Luxury Diamond League" memberships, perhaps management should focus on quality control before guests arrive. I will attach some pictures from the upgraded room below. Food: ⭐⭐⭐⭐☆ * Excellent variety—something for everyone. * Pastries could be improved (some had a moldy taste). * Spanish night Jamón was top quality. * Overall, very high food quality—well done! Drinks: ⭐⭐⭐☆☆ * Cocktails used high-quality ingredients. * A few skilled bartenders—stick with them for cocktails. Others were hit-or-miss, so beer was the safer choice. * Limited sugar-free smoothie options for kids—no mango or watermelon smoothies available. Location & Facilities: ⭐⭐⭐⭐☆ * Perfect beach and lots of shade from trees. * Well-maintained gardens and nice play area for kids. * Beach was spotless for the first 5 days but became noticeably less clean in the last 5 days—unclear why. * Great gym and sports facilities (ping pong, basketball, tennis courts, etc) * 1 km access road around the property—great for running. Staff & Service: ⭐⭐⭐☆☆ * Hardworking frontline staff—appreciate their effort! * Middle management & receptionists seemed to pretend to care but rarely followed through. * Laundry service took 3 calls and 2 days—only resolved after I walked to the counter myself. * Poor teamwork: Bartenders, or whoever was collecting glasses from the beach often emptied drinks onto the sand, expecting someone else to clean up later. Entertainment: ⭐⭐⭐⭐⭐ * No personal comparison, but my daughter loved it, so full marks from me! Final Thoughts This resort has strong points (food, drinks, location, and facilities) but serious issues with room quality, cleanliness, and service follow-through. With better quality control and management, it could be much better. Maybe I ask too much for this price point? I don’t think so. Any room in any hotel should be at least clean and then everything else.