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    Back   Home     Destinations     Caribbean     Mexico     Hyatt Ziva Riviera Cancun

Located In: Mexico

Hyatt Ziva Riviera Cancun

Google Logo 3.9 Google reviews (1463)
Best Price From £939.00pp
May 2025
£939 pp
All Inclusive
Jun 2025
£1029 pp
All Inclusive
Jul 2025
£1289 pp
All Inclusive
Aug 2025
£1269 pp
All Inclusive
Sep 2025
£1169 pp
All Inclusive
Oct 2025
£1189 pp
All Inclusive
Nov 2025
£1299 pp
All Inclusive
Dec 2025
£1289 pp
All Inclusive
Jan 2026
£1649 pp
All Inclusive
Feb 2026
£1799 pp
All Inclusive
Mar 2026
£1799 pp
All Inclusive
Apr 2026
£1489 pp
All Inclusive
Jul 2026
£1709 pp
All Inclusive
Up to 45% off
Overview
Accommodation
Facilities
Club Level
All-inclusive
Offer Details
Hotel Reviews
More...
Overview

Overview

Surround yourself with 5-star luxury, style and sophistication at Hyatt Ziva Riviera Cancun, a magnificent all-inclusive stay of fun and relaxation in sun-kissed Mexico. Nestled in the coastal town of Puerto Morelos, this opulent beachfront escape...

Surround yourself with 5-star luxury, style and sophistication at Hyatt Ziva Riviera Cancun, a magnificent all-inclusive stay of fun and relaxation in sun-kissed Mexico. Nestled in the coastal town of Puerto Morelos, this opulent beachfront escape has everything you need for an unforgettable holiday experience. Glistening infinity pools, a winding water park, a sumptuous spa and a cutting-edge fitness centre are among the superb amenities you’ll discover at Hyatt Ziva Riviera Cancun. There’s also a lively kids club to ensure the little ones have a feast of fun during their stay. The plush suites are truly exquisite and feature a myriad of sophisticated amenities, such as spa-like bathrooms and high-tech entertainment. This stunning hotel also boasts a plethora of sensational restaurants where French classics and traditional Mexican flavours are among the gastronomic delights available.

How far is the nearest beach?

Hyatt Ziva Riviera Cancun is next to the seaside.

Distance from the airport

Cancun International Airport is approximately 20km away from Hyatt Ziva Riviera Cancun.

Pools
Bar
Gym
Spa
Shuttle
Click to read more

Accommodation
Water Park View Junior Suite
  • Furnished balcony with water park views
  • King-size bed (plus sofa bed) or 2 queen-size beds
  • Bathroom with rainfall shower and amenities
  • Television
  • Telephone
  • Free Wi-Fi
  • Air conditioning
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Alarm clock
  • Safe
Tropical View Junior Suite
  • Furnished private balcony with garden views
  • King-size bed (plus sofa bed) or 2 queen-size beds
  • Bathroom with rainfall shower and amenities
  • Television
  • Telephone
  • Free Wi-Fi
  • Air conditioning
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Alarm clock
  • Safe
Junior Suite Pool Walkout
  • Furnished balcony with direct access to a swimming pool
  • King-size bed (plus sofa bed) or 2 queen-size beds
  • with rainfall shower and amenities
  • Television
  • Telephone
  • Free Wi-Fi
  • Air conditioning
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Alarm clock
  • Safe
Club Ocean View Rooftop Master Suite
  • Club Level benefits
  • Furnished balcony with ocean view
  • King-size bed
  • Bathroom with rainfall shower and amenities
  • Television
  • Telephone
  • Free Wi-Fi
  • Air conditioning
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Alarm clock
  • Safe
Club Oceanfront Master Suite
  • Club Level benefits
  • Furnished balcony with ocean view
  • King-size bed
  • Sofa bed
  • Bathroom with rainfall shower and amenities
  • Television
  • Telephone
  • Free Wi-Fi
  • Air conditioning
  • Minibar restocked daily with water, beer, soft drinks and snacks
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Alarm clock
  • Safe

Facilities

Facilities

  • 9 Nine outdoor pools including one adults only
  • Children’s pool
  • Waterpark
  • Fitness centre
  • Spa (local charge)
  • Kids club
  • Water activities (including aqua aerobics, aqua cycling and water volleyball)
  • Beach sports
  • Sunrise yoga
  • Daily activities Tequila tasting, Sushi Class (local charge)
  • Nightly entertainment (including live music and cultural performances)
  • Wine tasting with expert sommeliers (local charge)
  • Private cabanas (local charge)
  • Beauty salon (local charge)
  • Access to nearby El Camaleon Golf Club (local charge)
  • Concierge
  • Meeting rooms and facilities
  • Overwater gazebo for weddings and events

*Please note that charges may apply to some activities and for the use of some facilities.


Club Level

Club Level

The Hyatt Ziva Riviera Cancun Club Level privileges include the following:

  • Exclusive Club Level Lounge featuring imported premium drinks, appetisers, continental breakfast, table games and Wi-Fi
  • Premium-brand liquors
  • Private check-in and check-out in exclusive area
  • Late check-out (subject to availability)
  • Personalised concierge services
  • Food menu available
  • Complimentary domestic and international calls

Details may be subject to change. You will be provided with full details of the Club Level privileges on arrival at the hotel.


All-inclusive

All-inclusive

The Hyatt Ziva Riviera Cancun all-inclusive concept includes the following:

  • Limitless access to gourmet à la carte dining options without reservations required
  • Endless drinks at a variety of bars and lounges (including premium top shelf wines and liquors)
  • 24-hour room ?& concierge service
  • Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
  • Access to the fitness centre
  • Access to the kids club
  • Aqua cycling, aqua aerobics and water volleyball
  • Free Wi-Fi
  • Endless daytime activities and live nightly entertainment
  • Theme parties, oceanfront bars and entertainment venues
  • No wristbands required
  • All taxes and gratuities included

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.


Offer Details

Up to 45% off

Up to 45% off
Up to 45% off. All savings are already applied to the prices shown when travelling between 1st March 2025 - 31st October 2025 **Blackout Dates Apply

More offers may be available, please search your preferred dates for the latest offers

Hotel Reviews
Google Logo 3.9 Google reviews (1463)
Chuck White
We were disappointed throughout our visit to the Hyatt Ziva Riviera Cancun. The experience, service, food and rooms were all well below our expectations, and what was promised. Service is inconsistent, food quality is average at best, with no reservations available but long waits to be seated and served. Rooms were spacious, but smelled of mildew with a large jacuzzi tub that filled with brown water and hard to control temperature. On the only plus side the mattress and bedding were comfortable and we had no issues with housekeeping. During our entire visit much of the resort and several restaurants were closed for a private group without any communication or accommodations for the remaining visitors. Many public areas, especially restaurants and bars, had disgusting stained seating and furniture in need of repair. Drinks everywhere are served in small plastic cups sized for children. Assume there is no beach, as it was covered in seaweed and had maybe 10 feet of beach. Main pool water was very murky compared to the others which were colder in temp though clear and had fewer children than the main pool. Limited seating and umbrellas which requires either early AM wakeup to claim chairs or renting a cabana for ~$100 a day, but they don’t have enough enough pillows/cushions for all cabanas even if you paid for the cabana. Pool menu is very limited. If you are looking for a quality all-inclusive resort in Cancun I would recommend looking elsewhere.

Jonathan Hurst
I’ve stayed at multiple all-inclusive resorts across Mexico, including Dreams and UVC properties, and this has been by far my most disappointing experience. The resort is completely overrun with children, and unlike other family-friendly resorts, there are no true adults-only spaces. Kids are allowed in all the bars, the gym, and even the so-called “adults-only” pool. There’s no opportunity to relax or unwind without the constant presence of kids, which is unacceptable for a resort that markets itself as upscale. The food was mediocre. While restaurants don’t require reservations, you’re often waiting 20–30 minutes just to be seated—even at the buffet. And once inside, the food options are limited and underwhelming compared to similar resorts. The spa was another letdown. Most resorts we’ve visited offer a fully indoor hydrotherapy experience—this one was outdoors and the water was cold. That said, my massage therapist Yessica was absolutely amazing. She gave one of the best massages I’ve ever had—professional, skilled, and incredibly attentive. She was a true bright spot in an otherwise disappointing stay. She deserves recognition and, frankly, a raise. The beach is tiny and completely covered in seaweed with almost no usable space. To top things off, one of the bars and one of the restaurants were completely closed off to all guests because they were reserved for a large private group. That left even fewer options for the rest of us. To be fair, the customer service overall was excellent—most staff members were kind, helpful, and doing their best. But the resort’s layout, policies, and lack of quality facilities made this one of the worst value-for-money experiences I’ve had. I do not recommend Hyatt Ziva Riviera Cancun, especially if you’re an adult looking for a peaceful, relaxing getaway. There are far better options in the area—Secrets and Breathless are miles ahead in terms of quality, atmosphere, and overall experience.

Brittany Hare
Absolutely wonderful stay this week at this resort! The staff was soooo accommodating and kind. We never once had a single problem! Our room was perfect! The food is all incredible. Shout out to the staff members who helped us throughout the week, thank you all so much! Oscar, Roger, Carlos, Enrique, Betzaida, Angel,Tovar, Christian, Jose. We will absolutely be back!!!!!

Karissa Matthews
Headed out from a wonderful stay at Hyatt Ziva Riviera Cancun. The building is quite stunning and it had many amenities to make your stay enjoyable. We booked this location for 5 nights as a birthday getaway. Our room looked over a quieter pool which only down fall was the distance from any bars. The last 2 days of our stay someone did end up coming by to service the pool luckily. The restaurants do close occasionally so I recommend downloading the app. Food is what really lowers the review for me. As someone who previously stayed at a Royalton, the food was much more Canadian/American there. The food here could use some improvements on quality but understandable it is Mexico. Overall, fantastic staff who cater to you, are kind, and make you feel at home. We received many birthday trinkets so definitely mention your celebration if there is one. I would definitely come back!

Ira V
Old dirty hotel with cockroaches, rooms smells bad, and musty, also bad smells comes from toilet. I had such a great memories about Mexico and Mexican people, but not in this hotel. The customer service is very bad. I found cockroaches in my room 2 minutes after move in and when I called front desk they sent maid which come and just sweep cockroach and left. There is no hairdryer in the rooms and I had to call twice until I actually went to the front desk and said I heed a hairdryer! As for the beach it’s almost non existing with dirty water and rocks that you can cut your feet. Check out the pictures with drity water and no beach, they are all true!!!Only one bar open during the day in lobby and huge line. To get a chair anywhere you need to wake up at 6-7 and go save it and hope no one take it for themselves anyway. Pools are so dirty. Food options is the same every day, didn’t change at all. 2 restaurants at the hotel were always closed for private events. Hotel run out of champagne on Friday. You have to get in line also to get a bottle of water. The vacation I paid so much money for ruined. Terrible experience. Never again! I’ll go spend my money somewhere else.


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BEST PRICE FROM Flight & Hotel
£939pp
May 2025
£939pp
All Inclusive
Jun 2025
£1029pp
All Inclusive
Jul 2025
£1289pp
All Inclusive
Aug 2025
£1269pp
All Inclusive
Sep 2025
£1169pp
All Inclusive
Oct 2025
£1189pp
All Inclusive
Nov 2025
£1299pp
All Inclusive
Dec 2025
£1289pp
All Inclusive
Jan 2026
£1649pp
All Inclusive
Feb 2026
£1799pp
All Inclusive
Mar 2026
£1799pp
All Inclusive
Apr 2026
£1489pp
All Inclusive
Jul 2026
£1709pp
All Inclusive

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