Overview
Surround yourself with 5-star luxury, style and sophistication at Hyatt Ziva Riviera Cancun, a magnificent all-inclusive stay of fun and relaxation in sun-kissed Mexico. Nestled in the coastal town of Puerto Morelos, this opulent beachfront escape...
Surround yourself with 5-star luxury, style and sophistication at Hyatt Ziva Riviera Cancun, a magnificent all-inclusive stay of fun and relaxation in sun-kissed Mexico. Nestled in the coastal town of Puerto Morelos, this opulent beachfront escape has everything you need for an unforgettable holiday experience. Glistening infinity pools, a winding water park, a sumptuous spa and a cutting-edge fitness centre are among the superb amenities you’ll discover at Hyatt Ziva Riviera Cancun. There’s also a lively kids club to ensure the little ones have a feast of fun during their stay. The plush suites are truly exquisite and feature a myriad of sophisticated amenities, such as spa-like bathrooms and high-tech entertainment. This stunning hotel also boasts a plethora of sensational restaurants where French classics and traditional Mexican flavours are among the gastronomic delights available.
How far is the nearest beach?
Hyatt Ziva Riviera Cancun is next to a pristine sandy beach.
Distance from the airport
Cancun International Airport is approximately 20km away from Hyatt Ziva Riviera Cancun.
![Pools]( "Swimming Pools")
Pools
![Bar]( "Bars")
Bar
![Gym]( "Fitness Centre")
Gym
![Spa]( "Spa")
Spa
![Shuttle]( "Shuttle")
Shuttle
Water Park View Junior Suite
- Furnished balcony with water park views
- King-size bed (plus sofa bed) or 2 queen-size beds
- Bathroom with rainfall shower and amenities
- Television
- Telephone
- Free Wi-Fi
- Air conditioning
- Minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Alarm clock
- Safe
Tropical View Junior Suite
- Furnished private balcony with garden views
- King-size bed (plus sofa bed) or 2 queen-size beds
- Bathroom with rainfall shower and amenities
- Television
- Telephone
- Free Wi-Fi
- Air conditioning
- Minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Alarm clock
- Safe
Junior Suite Pool Walkout
- Furnished balcony with direct access to a swimming pool
- King-size bed (plus sofa bed) or 2 queen-size beds
- with rainfall shower and amenities
- Television
- Telephone
- Free Wi-Fi
- Air conditioning
- Minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Alarm clock
- Safe
Club Ocean View Rooftop Master Suite
- Club Level benefits
- Furnished balcony with ocean view
- King-size bed
- Bathroom with rainfall shower and amenities
- Television
- Telephone
- Free Wi-Fi
- Air conditioning
- Minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Alarm clock
- Safe
Club Oceanfront Master Suite
- Club Level benefits
- Furnished balcony with ocean view
- King-size bed
- Sofa bed
- Bathroom with rainfall shower and amenities
- Television
- Telephone
- Free Wi-Fi
- Air conditioning
- Minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Alarm clock
- Safe
Club Level
The Hyatt Ziva Riviera Cancun Club Level privileges include the following:
- Exclusive Club Level Lounge featuring imported premium drinks, appetisers, continental breakfast, table games and Wi-Fi
- Premium-brand liquors
- Private check-in and check-out in exclusive area
- Late check-out (subject to availability)
- Personalised concierge services
- Food menu available
- Complimentary domestic and international calls
Details may be subject to change. You will be provided with full details of the Club Level privileges on arrival at the hotel.
All-inclusive
The Hyatt Ziva Riviera Cancun all-inclusive concept includes the following:
- Unlimited dining at a variety of venues (including oceanfront dining)
- Endless drinks at a variety of bars and lounges (including premium top shelf wines and liquors)
- 24-hour room service
- In-room minibar restocked daily
- Private piers
- Access to the fitness centre
- Access to the kids club
- Aqua cycling, aqua aerobics and water volleyball
- Wi-Fi
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
3.9
Google reviews (1236)
Anne Sookoo
Every one was very helpful and very friendly. The food was delicious The resort was spacious, nicely decorated .
The landscape was filled with luscious green palm trees. The pools was strategically placed . Their was something for adults and kids. The best thing for me was that I fell asleep without any discomfort. They had the best bed that I have ever slept in when I am away from home.It was so comfortable . The room had a view of the ocean and the courtyard. Seeing the sun rise was so beautiful. If anyone is looking to relax and have fun then that is the place to visit. I will visit that resort again for the bed and the location the ambiance food and most of all their staff.
Shine Samuel
Overall resort can be best described as mid.
Service - The staff were generally friendly. Knowing a little Spanish helps.
Food - One common issue is lack of flavor, but being a resort they do have to appeal to as many palettes as possible. One exception is Vivace the Italian restaurant. Certain places had one or two dishes or a dessert that was good. Breakfast did not have vast amount of options like other resorts, but the omelettes were great. Coffee spot at Roots had friendly staff but seems like they don’t have much experience.
Facilities - Our room was large and clean, toilet flushing takes time or multiple flushes. The resort is a bit older. Pools were clean. Wish the resort had a bit more activities or advertised the activities outside of the app.
General Tips: The road to the resort is terrible when it rains, would not recommend renting a car if you’re trying to get to this resort use a shuttle. Spas and certain other services may have some discounts when you get to the hotel, so wait to book.
Overall a decent hotel but you may find other resorts with better food and a beach (but maybe smaller rooms) for a lower price.
Jeremy
Hyatt Ziva has a lot they are doing right. The food is great. The facility is on point. The service is outstanding when they are available. The areas they could improve is staffing level and more umbrellas. I don't want to detract from the staff on this. Once you get to them they are pleasant and genuinely seem to want you to have a good time. Just not enough staff to meet the number of people.. The price i paid I honestly don't think was equal to the experience. I paid too little. They could charge far more, and with a small adjustment be on par with the Hyatt Ziva in the hotel zone. No, you won't get the beautiful beach that you get in Hyatt Ziva hotel zone, but the rest is close. Unfortunately, Hyatt Ziva in the hotel zone has gotten so expensive it no longer has the appeal it used to. The rest of my trip I'm spending at another resort. I'm not going to share unless someone asks, it does have a proper beach at half the price of Hyatt Ziva Cancun and the beach is awesome.
Haraish
This is a beautiful resort. It is close to the airport and is well maintained. Food is very good, especially the French restaurant which, surprisingly was our favorite.
I can see why some of the comments from other reviewers are less than stellar, however, my experience is that once identified, the resort works with the guest to have them resolved. Thanks to Thomas, Jacqueline and Abraham for going above and beyond to ensure we enjoyed our stay.
The staff were amazing, pleasant and friendly in our interactions.
This is a quiet resort, so if you are looking to party, another might be better suited.
Restaurants are open every other day, so be warned, but we never had issues finding something that was tasty and available. This is the low season.
The beach is under renovation, so closed, but even when reopened it will be limited. However, there are many beautiful pools which are well maintained, so it is never difficult to find somewhere to relax.
If you are looking for a quiet, relaxed stay, with good food, friendly people, and good amenities this might be the resort for you.
Steven C
My experience at this resort was mixed.
Getting to the resort takes about 20 minutes from the main road, but be prepared – the road is filled with potholes that could seriously damage a small car, so I'd advise against renting one for this location.
On the bright side, the service and food were excellent. However, there’s no buffet option for lunch; everything is à la carte unless you opt for pizza or burgers at the pool bar. This setup means you could spend 1 to 1.5 hours on lunch, which cuts into time for enjoying the water and sun.
Another drawback was the lack of Spanish music anywhere in the resort. Staff explained that they can only play English music due to previous guest complaints, which felt like a missed cultural experience.
For families with young children, note that there’s no play area for kids under 2. You’re only allowed an hour from 9:30 to 10:30 am to use the play area before it’s reserved for older kids under staff supervision.
Beach lovers should also be aware that the beach itself has eroded from storms. While the resort did a great job of clearing seaweed from the shore, there’s still a lot floating in the water.
Overall, this resort has great service, but it’s a "one-and-done" experience for me. I’ll be exploring other options next time.
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