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    Back   Home     Destinations     Caribbean     Mexico     Occidental at Xcaret Destination
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Located In: Mexico

Occidental at Xcaret Destination

Google Logo 4.7 Google reviews (33902)
Best Price From £889pp
Sep 2025
£889 pp
All Inclusive
Oct 2025
£1109 pp
All Inclusive
Nov 2025
£1229 pp
All Inclusive
Dec 2025
£1109 pp
All Inclusive
Jan 2026
£1179 pp
All Inclusive
Feb 2026
£1199 pp
All Inclusive
Mar 2026
£1169 pp
All Inclusive
Apr 2026
£1179 pp
All Inclusive
May 2026
£1149 pp
All Inclusive
Jun 2026
£1319 pp
All Inclusive
Jul 2026
£1419 pp
All Inclusive
Aug 2026
£1459 pp
All Inclusive
Sep 2026
£1579 pp
All Inclusive
Dec 2026
£1809 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Royal Level
Dining
UXX Package
Hotel Reviews
More...
Overview

Overview

A spectacular combination of stunning natural beauty, sublime facilities and sumptuous accommodation make the magnificent Occidental at Xcaret Destination a superb choice for an exceptional Mexico holiday. Located next to the Xcaret eco-archaeolo...

A spectacular combination of stunning natural beauty, sublime facilities and sumptuous accommodation make the magnificent Occidental at Xcaret Destination a superb choice for an exceptional Mexico holiday. Located next to the Xcaret eco-archaeological park in the heart of Mexico’s Rivera Maya, the all-inclusive, 5-star complex is a magical tropical sanctuary with swimming pools and a private bay. Whether it’s sophisticated relaxation you’re seeking or exotic adventures, the Occidental at Xcaret Destination is an ideal pick for the ultimate Mexican getaway.

How far is the nearest beach?

The Occidental at Xcaret Destination is located next to a small, sandy bay with access to the sea.

Distance from airport

Cancun International Airport is approximately 63km away from the Occidental at Xcaret Destination.

Pools
Restaurant
Bar
Beach
Golf
Parking
Spa
Wifi
Kids Club
For Families
Gym
Click to read more
Accommodation
Deluxe Room
  • Terrace or balcony
  • King-size bed or 2 double beds
  • Full bathroom with a shower and toiletries
  • TV
  • Air conditioning
  • Radio alarm clock
  • Fan
  • Free Wi-Fi
  • Telephone
  • Safe
  • Minibar
  • Coffee machine
  • Iron and ironing board
  • Hairdryer
Deluxe Concierge Room
  • Terrace or balcony
  • King-size bed or 2 double beds
  • Full bathroom with a shower and toiletries
  • TV
  • Air conditioning
  • Fan
  • Free Wi-Fi
  • Radio alarm clock
  • Telephone
  • Safe
  • Minibar
  • Coffee machine
  • Iron and ironing board
  • Bathrobes
  • Slippers
  • Bottle of wine the day after arrival
  • Fruit
  • Truffle platter the day after arrival
  • Exclusive concierge services
Deluxe Plus
  • Terrace or balcony with garden view
  • King-size bed or 2 double beds
  • Full bathroom with a shower and toiletries
  • TV
  • Air conditioning
  • Fan
  • Free Wi-Fi
  • Radio alarm clock
  • Telephone
  • Safe
  • Minibar
  • Dispenser with premium bar
  • Microwave oven
  • Coffee machine
  • Iron and ironing board
  • Hairdryer
  • Bathrobes
  • Slippers
  • Fruit
Junior Suite
  • Terrace or balcony
  • Bedroom with king-size bed or 2 double beds
  • Living room
  • Full bathroom with a shower and bathroom amenities
  • TV
  • Air conditioning
  • Fan
  • Free Wi-Fi
  • Radio alarm clock
  • Telephone
  • Safe
  • Minibar
  • Coffee machine
  • Iron and ironing board
  • Hairdryer
  • Bathrobes
  • Slippers
  • Bottle of sparkling wine
  • Strawberries covered in chocolate
  • Continental breakfast in bed once per stay (booking required)
Romance Suite - Royal Level
  • Tropical garden view
  • King-size bed
  • Private terrace with hot tub
  • Free Wi-Fi
  • Sparkling wine and chocolate-covered strawberries the day after arrival
  • Espresso coffee machine
  • TV
  • Minibar
  • Dispenser with premium bar
  • Bathrobe and slippers
  • Concierge service
Facilities

Facilities

  • Swimming pools
  • 1 adults-only salt water pool
  • 1 children’s pool
  • Children’s club
  • Spa (local charges)
  • 18-hole mini golf course
  • Gym
  • Theatre
  • Restaurants
  • Bars
  • Nightclub
  • Tennis courts
  • Paddle tennis court
  • Volleyball
  • Dive shop
  • Free Wi-Fi
  • Babysitting (local charge)
  • Wedding venue
  • Meeting and event facilities
All-Inclusive

All-Inclusive

The Occidental at Xcaret Destination all-inclusive programme includes the following:

  • Meals, drinks, snacks and gratuities
  • 11 restaurants, including 2 buffet-style dining venues, 5 speciality restaurants, a daytime snack bar, 2 night-time snack bars and an exclusive a la carte restaurant for Royal Level guests
  • Domestic drinks, including soft drinks, house wine, beer, various alcoholic drinks, cocktails and hot drinks
  • Access to 11 bars, including the disco
  • Sport facilities, including paddle tennis court, 2 tennis courts, shuffleboard, mini golf and archery
  • Access to the children’s club with supervised activities
  • Daytime and evening entertainment
  • Use of sun loungers and towels at the beach and pool

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Royal Level

Royal Level

Royal Level benefits include the following:

  • Private check-in and check-out
  • Exclusive Royal Level Restaurant
  • Pool area with sun terrace with waiter service
  • Concierge service
  • Luxury sheets and pillows
  • Nightly turndown service
  • 24-hour room service
  • Full bathroom with hydromassage bath
  • Minibar restocked daily
  • Wi-Fi included and access to a computer located in the lobby lounge

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the privileges on arrival at the hotel.

Dining

Dining

Le Buffet

  • International cuisine
  • Serves breakfast, lunch and dinner

Sonora Steak House

  • Offers delicious cuts of meat cooked to perfection
  • A la carte dining
  • Serves dinner
  • Dress code: Pants, collared shirt and closed toe shoes for men

Los Olivos

  • Mediterranean cuisine
  • Serves dinner
  • Dress code: Pants, collared shirt and closed toe shoes for men

La Hacienda

  • Mexican cuisine
  • Serves dinner
  • Dress code: Pants, collared shirt and closed toe shoes for men

D’Oriental

  • Asian cuisine
  • Serves dinner
  • Dress code: Pants, collared shirt and closed toe shoes for men

El Pescador

  • Seafood restaurant
  • Serves dinner
  • Dress code: Casual

La Piazza

  • Pizzeria

Paco’s Tacos

  • Mexican cuisine

The Beach Club

  • International cuisine
  • Buffet dining
  • Serves breakfast and lunch

El Lago Snack Bar

  • Fast food

Royal Level

  • Exclusive restaurant for Royal Level guests
  • Gourmet menu
  • Serves breakfast, lunch and dinner
UXX Package

UXX Package

Exclusive UXX Benefits

  • Welcome cocktail
  • Bathrobes and slippers in the room
  • Bottle of mezcal and bowl of fruit in the room
  • Minibar restocked daily
  • Unlimited access to Xcaret Park during your entire stay
  • 30% discount on an 80-minute “WAYAK” special Mayan massage in the hotel spa. (Cannot be combined with other promotions)
  • 10% off on services, tours and activities in Xcaret Park and Xel-Ha (Check the activities at the hotel reception)

Located right next to the spectacular and impressive natural wonder, the Xcaret eco-archaeological park, in the heart of the Riviera Maya. The Unlimited Xcaret Xperience (UXX) package is designed exclusively for guests at this hotel, who will enjoy unlimited access to Xcaret Park during their entire stay and enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. Enjoy unique moments of fun and relaxation with the comfort of an All Inclusive Resort, while surrounding yourself with the culture and traditions of Mexico.

Hotel Reviews
Google Logo 4.7 Google reviews (33902)
Jeremy Harrington
We recently stayed at Occidental Xcaret on the Royal side. The private Royal restaurant and service there were excellent—fantastic food, attentive staff, and overall a 5-star experience. Shout out to Charlie Hernandez. He was personable, friendly, and shared fantastic stories. Ignacio "driver" was also very nice and personable. Unfortunately, the main resort fell short of expectations. Before our arrival, I was asked if we were celebrating anything special. I shared that it was our 2-year wedding anniversary, and the staff seemed excited, assuring me they would prepare something special for my wife. I even offered to pay extra. Upon check-in, they asked again and gave me the same reassurance. On the morning of our last day, I checked once more and was promised a surprise. Sadly, nothing ever happened. In addition, I requested a bottle of liquor for our room on three separate occasions and was told it would be delivered—yet it never arrived. Another frustration came when we tried to set up transportation back to the airport. On three out of the four attempts, instead of helping us, staff used it as an opportunity to push a timeshare membership. Even the cart drivers were bringing it up. That’s the last thing I want to deal with while celebrating my anniversary. The resort grounds are beautiful, with a jungle-like atmosphere, though beach access is very limited. The Royal restaurant staff went above and beyond, but the general resort experience was disappointing. The customer service at the main resort was poor, and the food quality there felt closer to a 1–2 star resort. During our stay, the power shut off three times, which even caused the water to run orange and yellow. Overall, I would give Occidental Xcaret as a whole 2 stars. However, the Royal restaurant deserves a full 5 stars for its exceptional service and quality.
Yazmin Herrera
David Diaz, Christian, and Jose Perez were amazing concierges. From the moment we arrived, we felt like valued guests rather than just room numbers. The hotel itself was immaculate — beautifully maintained, with a perfect balance of elegance and comfort — but what truly elevated our experience was the concierge service. Our concierge went above and beyond at every step: anticipating our needs before we voiced them, securing last-minute reservations at popular restaurants, and offering thoughtful local recommendations that we never would have found on our own. Every suggestion was spot-on, and every interaction felt genuine, not scripted. The staff across the board were equally attentive and friendly, always greeting us with a smile and making sure we had everything we needed. Our room was pristine, the amenities were high quality, and the atmosphere throughout the property felt calm, welcoming, and safe. It’s rare to find a place where the service, setting, and overall experience align so perfectly — but this hotel delivered in every way. We left feeling rested, cared for, and already planning our next visit. Five stars all the way.
chapman 136
Hotel complex is very good, loved the wildlife mixed amongst the complex, my family thought I was staying at a zoo! Service from all staff has been exemplary, thanks so much for making our stay so memorable. Entertainment team by the pool worked hard with all their games and activities, had a great time. Food could be better, more range of choice in the buffet in case of dietary (or in my case picky eaters). Chips (French fries) have been a bit stale in all venues across complex. My son is a bit too old for kids club, but from what I’ve seen it’s very limited. Evening shows have been okay, they’ve put a lot of work into them. Overall great holiday though!
Beryl Ann Bandalan
We had the absolute pleasure of being served by Carlos Marquez, Joshe, and Jonathan, and we couldn't be more impressed. From the moment we walked in, the team was warm, professional, and attentive without ever being intrusive. Carlos set the tone with a genuine welcome and made sure we felt at home. Joshe was incredibly knowledgeable about the menu and offered excellent recommendations that truly elevated our experience. And Jonathan's attention to detail and friendly demeanor added a special touch that made everything run smoothly. What really stood out was the teamwork — they were in perfect sync, making sure every guest felt seen and taken care of. This kind of hospitality is rare and memorable. We’ll definitely be back — not just for the food, but because of the incredible service from Carlos, Joshe, and Jonathan. Highly recommended!
Michael Gleeson
Not sure how this place is 5 stars. Overall the resort is decent and the staff is nice, but a few things made the stay less pleasant. Speed of service at desks: They seem to only train people on specific tasks so you’ll often have several people open with long lines for others (eg dinner reservations) even though they are working side by side. Same with the front desk. One lady would only process checkouts even though there weren’t any. We just waited while she stood there. Towel policy: Rep at excursion desk said to bring towels on snorkeling trip since the place didn’t have them, yet the bell hop refused to let us leave the resort with towels. Makes no sense as we would be charged $25 if we didn’t bring them back. Workout facility: Wouldn’t let my teenage child work out with me due to age restrictions. Food: Buffets are decent but the seafood restaurant was so bad we left and went to a buffet. Excursion staff: Could have told us the 5 hour outdoor snorkeling trip DID NOT ALLOW sunscreen. People were fried. That’s a critical piece of information to exclude. Exchange rate: The guy selling beer at the airport was offering a better rate. I’m only exchanging money to tip your staff…why are you trying to rip me off?
More...

BEST PRICE FROM Flight & Hotel
£889pp
Sep 2025
£889pp
All Inclusive
Oct 2025
£1109pp
All Inclusive
Nov 2025
£1229pp
All Inclusive
Dec 2025
£1109pp
All Inclusive
Jan 2026
£1179pp
All Inclusive
Feb 2026
£1199pp
All Inclusive
Mar 2026
£1169pp
All Inclusive
Apr 2026
£1179pp
All Inclusive
May 2026
£1149pp
All Inclusive
Jun 2026
£1319pp
All Inclusive
Jul 2026
£1419pp
All Inclusive
Aug 2026
£1459pp
All Inclusive
Sep 2026
£1579pp
All Inclusive
Dec 2026
£1809pp
All Inclusive

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