Barcelo Maya Caribe

Noriel Batista

Really good resort to spend with your family. We stayed at the Caribe Hotel and it was really nice. We dined at the Italian and Spanish restaurant. The service at these restaurants were top tier. The servers are super nice and helpful explaining the menu. Food was really good just wished they had more authentic dishes. Overall it is a good place to stay if you want to visit Rivera Maya.

Kari Cosper

Joel from the first day greeted us with such kindness. We felt welcomed and his service did not disappoint! Our glasses were never empty and all of our wants and needs were taken care of by his hands. He not only provided great service but also spent time talking to us on a personal level. He asked us about our day or evening and gave suggestions of things we might enjoy doing. We actually missed seeing him on his day off. Joel is a great employee of great worth that should be honored for his wonderful service! When we return in the future we will look for his smiling face!

Ayda Held

I recently stayed at Barcelo Maya Caribe and had an incredible experience. From the moment I arrived, I was greeted with warm smiles and exceptional service. The hotel itself is stunning, with beautifully designed interiors and impeccably clean facilities. The rooms were spacious, comfortable, and well-equipped with everything I needed for a relaxing stay. The housekeeping staff did a fantastic job keeping everything spotless and replenished. One of the highlights of my stay was the dining experience at Buffet Caribe. The variety and quality of food were outstanding, catering to all tastes and dietary needs. Each meal was a delightful culinary journey, with fresh ingredients and exquisite flavors. I must give special recognition to Georgina Marroquin, who went above and beyond to ensure our dining experience was perfect. Her attention to detail, friendly demeanor, and exceptional service truly made a difference. She is a credit to the hotel and made our stay even more enjoyable. Overall, I highly recommend the Hotel for anyone looking for a luxurious and memorable stay. The excellent service from all the Staff made our visit unforgettable. I can't wait to return!

Owen Kirstiuk

During our stay we visited the Japanese and Italian restaurant - the food and service at both were great. The Tokyo restaurant have show tables where you sit around a grill while they prepare your food. Very tasty and fun to take the family for a meal. 4/5 The Italian restaurant is better as a couple. Food was good. The fresh Parmesan is excellent. Something I noticed was the lack of garlic in the meal flavours. 4/5

Nikki Gibson

Update: I was able to speak with the GM (not because of the review but through a different channel). We have reservations for tonight. Working on tomorrow. am here now and just checked in. I will update this review when/if a member of management contacts me BEFORE I leave. Upon arrival we were directed to the Premium lounge for check in. ***for context I stayed at the adult only section of this resort in April and did not have these service issues*** There was an agent at the desk with guests and 1 near the desk. No one greeted us. We waited about 15 minutes before being helped. I was informed that I had a King room. I reserved 2 double beds ( there are 4 of us in the room 1 adult and 3 children). I kindly let them know that wasn't acceptable nor what I reserved and pre paid for. They started making calls and got it fixed. While waiting I asked to make dinner reservations for tonight. From my experience a reservation is usually made for you the 1st night. I was told there were no reservations today OR tomorrow and we could "just go to the buffet or order room service". I don't eat buffets at home and not going to do it while traveling. I told her that wouldn't work and to please find us something. She said no. I told her to call her manager While this is going on I was informed that I should come back at 3:30pm to "see" if my room was ready. Why when check in is at 3pm. She argued with me saying no it is after 3pm. That is NOT what the website says. I told her to make sure the room was ready at 3pm (it is 1pm at this time). The supervisor comes- never introduces herself and says. We have your room with 2 double beds ready. Great thank you. I explained to her the situation regarding the reservations and she says....well we gave you the room with 2 beds. That is not doing me a favor by giving me the room I reserved. And quite frankly it's an ocean front room but more like if you peek through the trees you might see it (pic from the balcony uploaded). She tells me dining isn't guaranteed etc....then why did I pay extra for PREMIUM? No one told us about the amenities, gave us the welcome gift nor showed us to our room. I have never experienced service this awful at an all inclusive resort. For context the room itself is very nice. I am writing this now so that we can enjoy the rest of trip and hopefully get this resolved. Oh! We are here for my daughter's Sweet 16th birthday! Great way to start.