Ocean Riviera Paradise

Karisa

We had an amazing last meal at the Ocean Riveria Paradise Buffet. Our servers Hermenegildo and Wendy gave us an incredible experience. Their friendliness and professionalism made our day so much better, since we fly back home soon. Everyone on the resort is so well organized and I was continually impressed with how grand the food selection was. Mucho Gracias for all your services and for making our family holiday a memorable journey. We already miss this Paradise and can’t wait to come back!

Jordan Sawatzky

My wife and I spent a week at Ocean Riviera Paradise in November 2025. Check In: Arriving at the resort we were promptly greeted by a staff member and shown to an office to begin our check in. The check in was quick, we were shown a map with a quick explanation of the resort. Immediately leaving the office another staff member greeted us for a quick breakdown of some additional information, like restaurant reservations, etc. As some reviewers have mentioned, this is the part where you begin to get upsold. The person talking with us was very friendly and enjoyable to converse with. However, he quickly transitioned into asking us to sign up for a breakfast meeting to potentially upgrade us to the Privilege membership, and offered a free couples massage, a bottle of tequila, and some cannabis. We tried multiple times to decline and eventually had to lie just to get out of the conversation. Room: Our room was as it appeared on the website when we booked. We paid for the swim up room as this trip was a very special occasion for us. On the website the photos do not give a clear view of what the swim up pool looks like. It gave me the impression that it was connected to a larger pool, so I could just swim from my room to the bar. The pool was really just a small sliver that came off of each ground level room, and was disconnected by bridges into the building. Food: There is absolutely something for everyone in the main buffet restaurant. Everyday is a different theme, but the core choices always remain. If you like typical American food like burgers and hotdogs, they have them. Personally, I tried to focus on the Mexican choices, specifically tacos and fresh salsas. They also had an incredible fish selection everyday, and coming from land locked Canada, this was a big treat. Up north we have zero access to fresh ocean fish. I over indulged on mahi mahi, tuna, salmon, octopus, shrimp, calamari, and more. We tried every restaurant that took reservations, and almost everyone that did not. Each spot was unique in the menu and decor. Service was adequate, but not overly attentive. Beach: The beach was small, but well maintained. There is limited seating but we were always able to find two chairs to use. They have many sales staff on the beach selling scuba diving, massages, pictures with exotic animals and more. Several times I was approached by the same person within an hour to buy a massage. Entertainment: During the day there are Entertainment Events each hour, sometimes overlapping. There were a few standout events such as the foam party, and aquafit. We had the pleasure of Arturo hosting many of the events, and his energy made everything a blast. Nightly entertainment was unique. Some evenings there would be a live show inside the theatre, and other nights it would be outside in the main square. The problem with the main square area is that it features a huge fountain in the middle, making seating difficult. Seating is limited. The theatre shows were a mix of song and dance, with a Caribbean theme, a Mexican theme, and one based on the animated Disney movie Aladdin. They would project videos on the screen behind the stage, and this is where it got weird. During the Caribbean show there were images of neon unicorns and other random AI videos. However, all the dancers involved were excellent. Many costume changes throughout the show, and you could clearly see they were putting in full effort. Extras: Smoking is not permitted, with the exception of designated areas. This was ironic as the areas were placed in high traffic spaces, with one being put directly next to the children’s playground. Summary: I had written a more detailed review, but Google has a character limit, so I had to omit many thoughts. Overall our stay was pleasant. The staff were all very friendly, and almost everyone makes the effort to say hello. The food was excellent and came with much variety. But in order for me to return, I would need to see changes in the sales persons, and more effort for bringing in outside entertainment.

Lena Rusu

My stay at this hotel was extremely disappointing on almost every level. The staff is generally unfriendly and behaves as if they’re doing you a favor rather than providing basic service. For a place that calls itself a resort, the lack of hospitality is shocking. The hotel even charges for water, which is ridiculous given the cost of the stay. Guests are limited to one restaurant reservation per week, unless you’re a “privilege” member—so regular guests are basically left with no dining flexibility. The buffet situation is chaotic. There is only one buffet for the entire property, and it cannot handle the volume of guests. It’s constantly overcrowded, and they frequently run out of food, including basic items like apples, bananas, and any kind of kid-friendly snacks. They also don’t allow you to take even a croissant or pastry out of the buffet for your children. Room service is outrageously overpriced. A simple pack of Goldfish crackers for kids costs $18, which is insane. Entertainment is poor, with very few activities for children, and not all pools even have beach towels available. Even the basics are inconsistent—the minibar is not restocked daily, unless you specifically request it. Overall, this hotel lacks organization, hospitality, and basic guest service. The experience feels chaotic, overpriced, and frustrating from start to finish. I would not stay here again and definitely would not recommend it to anyone expecting a relaxing or family-friendly vacation.

Tanya Snelson

This resort was wonderful! It has a little something for everyone. Having an all day coffee shop...wonderful! Waterpark & large play structures for those with kids...wonderful! The adult pool was fabulous with events everyday from water workouts to interactive games to foam parties. The evening entertainment outside was great from Mexican dancing to the super fun silent disco (1st time for that and truly LOVED it!) The stand out for me was Ken from the entertainment staff. He just knew how to engage with people, make you laugh and feel seen and was just soooo FUN! Ken is truly the BEST!

Eric B

We went to the Steakhouse and our waitress Margarita and hostess Areli where great! They have excellent customer service and made a birthday celebration so fast and great. Also shout out to Andrea. My daughter was a little sick upon arrival and everyday she checked on her and asked her how she was feeling. She went above and beyond. Want to also shout out Jose at Pez Vela. He was great also. Friendly and very welcoming. Keep up the great work.