Overview
Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-i...
Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-inclusive complex that caters for all ages and every holiday need. Here you will find stylish modern accommodation, mouth-watering cuisine and you can fill your days with activities, adventures or soothing relaxation. For guests craving a peaceful and romantic atmosphere, there are exclusive adults-only zones dotted around the hotel, including a rooftop pool and pool bar, restaurant and a selection of sophisticated suites in the adults-only tower. Whether you’re travelling as a family, in a group, or with a loved one, the holiday experience of a lifetime is waiting for you at the splendid Hyatt Ziva Cancun.
How far is the nearest beach?
Hyatt Ziva Cancun is located next to the beach.
Distance from resort centre
A wide variety of shops, bars, cafés and restaurants can be found within a short stroll of Hyatt Ziva Cancun.
Distance from airport
Cancun International Airport is approximately 24km away from Hyatt Ziva Cancun.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Courses Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Kids Club]( "Children’s waterpark")
Kids Club
![Restaurant]( "All-Inclusive")
Restaurant
![Adults-Only]( "Adults-Only Zones")
Adults-Only
Resort View King
- Private furnished balcony
- King-size bed
- Queen-size sofa bed
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Free Wi-Fi
- Air conditioning/heating
- Minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Club Oceanfront Double
- Club Level benefits
- Private furnished balcony with sea view
- 2 queen-size beds
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Free Wi-Fi
- Air conditioning
- Minibar restocked daily with water, beer, soft drinks and snacks
- Espresso machine
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Swim-Up King
- Direct access to semi-private pool
- Private furnished balcony
- King-size bed
- Queen-size sofa bed
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Complimentary minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Turquoize Sky Oceanfront Master King (Adults-Only
- Turquoize benefits
- Private furnished balcony with hot tub
- King-size bed
- Sitting area
- Bathroom with walk-in rainfall shower
- Luxury bathroom amenities
- In-room tablet to reach your butler
- Television
- Telephone (complimentary phone calls within Mexico, to the US and Canada)
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Complimentary minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Club Oceanfront Master Suite
- Club Level benefits
- Personalised butler service
- Private furnished balcony with hot tub and sea view
- King-size bed
- Sitting area
- Dining area
- Bathroom with walk-in rainfall shower and separate bathtub
- Luxury bathroom amenities
- Television
- Telephone (complimentary phone calls within Mexico, to the US and Canada)
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Refreshment centre with 4 miniature bottles of liquor, water and upgraded snacks
- Espresso machine
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Facilities
- Swimming pools (including an adults-only rooftop infinity pool)
- Children’s waterpark
- Restaurants
- Bars
- Fitness centre
- Spa (local charge)
- Hot tubs
- Sauna (local charge)
- Steam bath (local charge)
- Kids club
- Daily and nightly activities
- Yoga classes
- Pool games
- Themed parties
- Live entertainment
- Beauty salon (local charge)
- Concierge
- Meeting rooms and facilities
- Wedding and event services
*Please note that charges may apply to some activities and for the use of some facilities.
Turquoize
Hyatt Ziva Cancun offers the exclusive Turquoise adults-only experience, including the following:
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in, check-out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.
Club Level
Guests staying in Club Level rooms are entitled to the following benefits:
- Private check-in and check-out in an exclusive area with concierge services
- Butler services for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
- Minibars restocked daily with water, beer, soft drinks and upgraded snacks
- Exclusive Club Level lounge featuring premium drinks, appetisers, continental breakfast, table games and Wi-Fi
- Best views from the suites in the exclusive Club Level
- Complimentary domestic and international phone calls to USA and Canada via Hyatt Ziva Cancun App for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.
All-inclusive
The Hyatt Ziva Cancun all-inclusive programme includes the following:
- Dining at a variety of à la carte and buffet restaurants and innovative food carts
- Unlimited cocktails, spirits, beer, wine and soft drinks served throughout the resort, plus brewmaster, tequila and wine sommeliers to guide tastings
- 24-hour in-suite dining
- Unique daily and nightly activities (including themed parties, yoga classes and pool games for all ages)
- Live entertainment
- All resort taxes, gratuities and Wi-Fi access included
Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
La Bastille
- French cuisine
- Serves dinner
- Adults-only
- Dress code: Casual-formal
El Mercado
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
- Dress code: Dry casual at breakfast and lunch, casual-formal at dinner
The Moongate
- Asian cuisine, from dim sum to stir-fry and teppanyaki
- Serves dinner
- Dress code: Casual-formal
Tradewinds
- Casual grill during the day, classic steakhouse at night
- Dress code: Dry casual during the day, casual-formal at dinner
Lorenzo’s
- Italian cuisine
- Serves lunch and dinner
- Dress code: Dry casual at lunch, casual-formal at dinner
Habaneros
- Delicious tacos and fresh ceviches
- Serves lunch
- Dress code: Dry casual
Chevy’s
- Classic American diner
- Serves lunch
- Dress code: Dry casual
Chef’s Table
- Six-course tasting menu
- Serves dinner
- Reservations required
- Dress code: Casual-formal
Tres Cervaza’s
- Sports bar
- Serves wings and handcrafted beer
Pasteles
- Serves sweet treats including ice cream, pastries, cotton candy and more
Casa Del Café
- Serves pastries and snacks
Healthy Juana’s Smoothies
- Fresh blends of fruits, veggies, milks and seeds
Club Lounge
- Serves snacks
- Exclusive to Club members
Food Carts
- Food carts serving delights such as tacos, burgers, fresh fruit and sweet crepes around the pool and beach areas
24-hour room service and candlelit dinners at the private pier are also available (upon request, local charge).
4.5
Google reviews (6564)
Peter Foster
Hotel was nice overall. Staff was great. Food was good with lots of options for most dietary restrictions.
mixed alcoholic drinks were very watered down and seems intentional. I switched to vodka & club soda after the first day to reduce the sugar and the drinks were still very weak. Considering this is an all-inclusive it is likely watered down drinks is a decision by management to save money.
Also, we did the swim with the dolphins which the kids loved.
I won't be returning because of the watered down alcohol.
Corrie Howell
I recently stayed at this hotel in the heart of Cancun's hotel zone, and it exceeded all my expectations. I visited in both September 2022 and May/June 2024, and each stay was equally fantastic. The location is perfect, with easy access to shopping and a wide range of activities both nearby and within the resort. The food was exceptional, offering a variety of delicious options. The service was outstanding, and the staff were incredibly attentive and friendly. The views from the rooms were breathtaking, and the rooms themselves were comfortable and well-appointed. The pools were beautiful and well-maintained, and the drinks were top-notch. The beach was also stunning, with its pristine sands and crystal-clear waters. It truly felt like paradise!
Taylor Maxfield
This is one of the only resorts we have returned to a second time. We love everything about it. The food, service, and resort are great. We stay in the adult only tower which also has a private pool and bar. You also have your own room butler that will bend over backwards to make your stay amazing. The location is amazing and has ocean on three sides of the resort. It is more expensive than other places, but you are paying for the quality. We will be back for another stay.
Hyun Ko
The best resort I’ve ever visited had stunning ocean views and high-class amenities. The hotel staff were friendly and welcoming, always going out of their way to make travelers feel at home. The hotel’s restaurants were clean and comfortable, making it easy to enjoy meals with my family at any time. The rooms were clean , and the guest service was impeccable. Located in the best spot in Cancun, I highly recommend the Hyatt Ziva Cancun all-inclusive hotel for families who don’t want to worry about food and beverages. One thing to note is that the tap water is not clean, which is a common issue in many hotels in Cancun, so be sure to use bottled water to rinse your mouth.
AHMED AL HINNAWI
When i booked this hotel i was not sure about the experience. But i have to say that Hyatt Ziva exceeded my expectation by far. Starting with the concierge and the wonderful greetings by the entrance taking you through the check in counter and the warm welcome i gotta say they are best in class and they know how to keep a very good impression from the beginning. Check in was smooth. Our suite was very well prepared with lots of amenities. Activities were great and lots to do around during the day. All restaurants were serving high quality food which you rarely see in all inclusive hotels. Big thanks to the Entertainment team and bar tenders for their warm welcoming and making sure everyone is happy and enjoying their time. I will definitely come back but next time with my kids. Thanks for everyone behind this great hotel.
Kudos 👏👏
More...
