Overview
Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-i...
Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-inclusive complex that caters for all ages and every holiday need. Here you will find stylish modern accommodation, mouth-watering cuisine and you can fill your days with activities, adventures or soothing relaxation. For guests craving a peaceful and romantic atmosphere, there are exclusive adults-only zones dotted around the hotel, including a rooftop pool and pool bar, restaurant and a selection of sophisticated suites in the adults-only tower. Whether you’re travelling as a family, in a group, or with a loved one, the holiday experience of a lifetime is waiting for you at the splendid Hyatt Ziva Cancun.
How far is the nearest beach?
Hyatt Ziva Cancun is located next to the beach.
Distance from resort centre
A wide variety of shops, bars, cafés and restaurants can be found within a short stroll of Hyatt Ziva Cancun.
Distance from airport
Cancun International Airport is approximately 24km away from Hyatt Ziva Cancun.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Courses Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Kids Club]( "Children’s waterpark")
Kids Club
![Restaurant]( "All-Inclusive")
Restaurant
![Adults-Only]( "Adults-Only Zones")
Adults-Only
Resort View King
- Private furnished balcony
- King-size bed
- Queen-size sofa bed
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Free Wi-Fi
- Air conditioning/heating
- Minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Club Oceanfront Double
- Club Level benefits
- Private furnished balcony with sea view
- 2 queen-size beds
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Free Wi-Fi
- Air conditioning
- Minibar restocked daily with water, beer, soft drinks and snacks
- Espresso machine
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Swim-Up King
- Direct access to semi-private pool
- Private furnished balcony
- King-size bed
- Queen-size sofa bed
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Complimentary minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Turquoize Sky Oceanfront Master King (Adults-Only
- Turquoize benefits
- Private furnished balcony with hot tub
- King-size bed
- Sitting area
- Bathroom with walk-in rainfall shower
- Luxury bathroom amenities
- In-room tablet to reach your butler
- Television
- Telephone (complimentary phone calls within Mexico, to the US and Canada)
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Complimentary minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Club Oceanfront Master Suite
- Club Level benefits
- Personalised butler service
- Private furnished balcony with hot tub and sea view
- King-size bed
- Sitting area
- Dining area
- Bathroom with walk-in rainfall shower and separate bathtub
- Luxury bathroom amenities
- Television
- Telephone (complimentary phone calls within Mexico, to the US and Canada)
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Refreshment centre with 4 miniature bottles of liquor, water and upgraded snacks
- Espresso machine
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Facilities
- Swimming pools (including an adults-only rooftop infinity pool)
- Children’s waterpark
- Restaurants
- Bars
- Fitness centre
- Spa (local charge)
- Hot tubs
- Sauna (local charge)
- Steam bath (local charge)
- Kids club
- Daily and nightly activities
- Yoga classes
- Pool games
- Themed parties
- Live entertainment
- Beauty salon (local charge)
- Concierge
- Meeting rooms and facilities
- Wedding and event services
*Please note that charges may apply to some activities and for the use of some facilities.
Turquoize
Hyatt Ziva Cancun offers the exclusive Turquoise adults-only experience, including the following:
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in, check-out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.
Club Level
Guests staying in Club Level rooms are entitled to the following benefits:
- Private check-in and check-out in an exclusive area with concierge services
- Butler services for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
- Minibars restocked daily with water, beer, soft drinks and upgraded snacks
- Exclusive Club Level lounge featuring premium drinks, appetisers, continental breakfast, table games and Wi-Fi
- Best views from the suites in the exclusive Club Level
- Complimentary domestic and international phone calls to USA and Canada via Hyatt Ziva Cancun App for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.
All-inclusive
The Hyatt Ziva Cancun all-inclusive programme includes the following:
- Dining at a variety of à la carte and buffet restaurants and innovative food carts
- Unlimited cocktails, spirits, beer, wine and soft drinks served throughout the resort, plus brewmaster, tequila and wine sommeliers to guide tastings
- 24-hour in-suite dining
- Unique daily and nightly activities (including themed parties, yoga classes and pool games for all ages)
- Live entertainment
- All resort taxes, gratuities and Wi-Fi access included
Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
La Bastille
- French cuisine
- Serves dinner
- Adults-only
- Dress code: Casual-formal
El Mercado
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
- Dress code: Dry casual at breakfast and lunch, casual-formal at dinner
The Moongate
- Asian cuisine, from dim sum to stir-fry and teppanyaki
- Serves dinner
- Dress code: Casual-formal
Tradewinds
- Casual grill during the day, classic steakhouse at night
- Dress code: Dry casual during the day, casual-formal at dinner
Lorenzo’s
- Italian cuisine
- Serves lunch and dinner
- Dress code: Dry casual at lunch, casual-formal at dinner
Habaneros
- Delicious tacos and fresh ceviches
- Serves lunch
- Dress code: Dry casual
Chevy’s
- Classic American diner
- Serves lunch
- Dress code: Dry casual
Chef’s Table
- Six-course tasting menu
- Serves dinner
- Reservations required
- Dress code: Casual-formal
Tres Cervaza’s
- Sports bar
- Serves wings and handcrafted beer
Pasteles
- Serves sweet treats including ice cream, pastries, cotton candy and more
Casa Del Café
- Serves pastries and snacks
Healthy Juana’s Smoothies
- Fresh blends of fruits, veggies, milks and seeds
Club Lounge
- Serves snacks
- Exclusive to Club members
Food Carts
- Food carts serving delights such as tacos, burgers, fresh fruit and sweet crepes around the pool and beach areas
24-hour room service and candlelit dinners at the private pier are also available (upon request, local charge).
4.5
Google reviews (6616)
Tiffany Silva
Management staff , Lobby staff and security was very picky and choosy on who they wanted to enforce their restrictions on and are very rude. There were kids at the swim up bar when they aren’t suppose to be ; in fact they have their own section. You can use your swim up pool after 8 when you paid so much money. They don’t play any music at the pool so when we got permission and were playing it for two hours already they decided to cause a problem. The waitresses, waiters and cleaning crew were the best and the food as well. The swim up rooms do not have microwaves. People who don’t even have swim ups just walk onto your pool. Their holding fee is over $500 depending how long and which room you’re staying and at checkout they charge you an additional fee. I can say I enjoyed but I will not be coming back you just don’t talk to people any way you want especially when we are paying a large sum of money go relax. You also were stopped when trying to leave but then you would see other people just walk off the resort.
Danielle McGuinness
I stayed at Hyatt Ziva at the beginning of May and had a wonderful time. I couldn't say better things about the kind staff, attentive service, and delicious food. My review is not about my stay, but rather about the absolutely unacceptable accounting and experience I've been having for the nearly 4 months since. I am still being given the runaround for a nearly US$3,000 double charge for one of our rooms. As a result, I will not return, nor can I recommend staying here to anyone I know. There are plenty of other resorts.
My group booked two rooms, with some of us arriving before the others. I put down my credit card for one of the rooms, but when the rest of our group arrived, we asked if it would be possible to put the full reservation charge on just one credit card. They assured us they could do so, and could cancel the charge placed on my card since we did it within hours. After going to the front desk, processing the cancelation (allegedly), and even double checking upon checkout, I was told the charge would be reversed, and even given the business card of the Front Desk Manager if there were any issues.
Days, and then weeks, later, the charge still remained on my card. I reached out to the Front Desk Manager as instructed, but received no reply. After a couple of weeks, I decided to submit a dispute with my bank instead. Unlike me, they were able to get in touch with Hyatt Ziva, who provided the initial receipt from my check-in charge, showing that services were provided—so Chase denied my dispute. I compiled all the evidence, including my friend's credit card statement and receipt that showed this room was paid for twice, but my dispute was my denied again. At that point, I called Hyatt Ziva multiple times and no one would put me through to the Front Desk Manager—I was told he was away for lunch, they were looking into it, someone would text or email me when a refund date was determined, etc. but there was never any follow-up. Someone told me the refund would take 30 business days (??) to process and the hold up was the recent hurricane. I have been emailing intermittently with the Front Desk Manager, who says my case is still showing up as a pending dispute. The line of communication has gone cold for nearly two weeks.
Quite frankly, this is outrageous and unacceptable. It is a very simple accounting issue that, for some reason, is just not being resolved. I was told while on the property at the beginning of May (it is now nearly SEPTEMBER) that the charge was canceled, and I have been playing phone and email tag ever since. We paid for one of our rooms twice, and I am now on the hook for paying nearly $3,000, which is a huge financial burden, without evidence or confirmation that a refund is underway.
Again, I had a great time at the resort but after this fiasco I cannot recommend staying here to anyone, as I have no faith in their accounting department or understanding of the financial strain something like this could put on their customers.
Vinicius Carvalho
Amazing hotel with certain caveats.
First off, DO NOT book transportation via the hotel, it really is an awful experience, and they have bad customer service.
That excluded, the resort is awesome, the fact you have access to two beaches is pretty cool as they offer different experiences, one is a complete private beach with a smaller area, and the other is public open but has crystal clear water and the breaker rocks offer an amazing snorkel experience.
The restaurants are all amazing, and the staff is super friendly, all in all awesome.
One point to make is that for kids aged 8-13 the hotel may be a bit boring at times. They have a kids pool but it is for toddlers mostly, there aren't any big slides or things that would keep that age group entertained so keep that in mind.
As a final note, we had the worse room in the hotel, 2107, and I believe 2106 is the next worse, it is highlighted in the picture, make sure you ask not to be on those rooms, the bridge over the dolphin area is next to it, you will have ZERO privacy, the very few times I went to my balcony there were people just hanging next to it trying to snap a picture of the dolphins, it really sucks.
Hoang Dang
This hotel is pretty much to the best hotel I have stayed in. The reason I gave the hotel a 4 is because the rooms are ok and AC is a little weak to cool down the room quickly. The service from the dinning staff and room service was excellent. The front desk checking in process could use more training and accommodate mistake during booking of hotel. The food that the hotel has to offer was a great variety and the taste was great. The beaches were beautiful. My family had a great time here and will be coming back sometime in the near future. What a great place to relax and enjoy.
Corrie Howell
I recently stayed at this hotel in the heart of Cancun's hotel zone, and it exceeded all my expectations. I visited in both September 2022 and May/June 2024, and each stay was equally fantastic. The location is perfect, with easy access to shopping and a wide range of activities both nearby and within the resort. The food was exceptional, offering a variety of delicious options. The service was outstanding, and the staff were incredibly attentive and friendly. The views from the rooms were breathtaking, and the rooms themselves were comfortable and well-appointed. The pools were beautiful and well-maintained, and the drinks were top-notch. The beach was also stunning, with its pristine sands and crystal-clear waters. It truly felt like paradise!
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