Haven Riviera Cancun

Kyle Delaurier

Amazing resort, very clean with excellent service. Great bartender service and poolside drink service. Guest experience staff made sure to acknowledge we were celebrating our 10th wedding anniversary with lots of special treatments! Entertainment crew put on great day and evening activities! Heber is amazing at his job! Very personable and got to know you and always had a smile on his face you can truly see he loves his job and treats his staff really well!! Haven Riviera Cancun we will be back!!

Noshai W

Everything about this experience was incredible! From the minute we arrived at the resort, we were greeted by friendly and extremely helpful staff. Special recognition goes to Sandra Vargas at the front desk for going above and beyond to make my husband and I feel special on our anniversary and to Guillermo for showing us around the resort on our first night!! My husband and I were looking for relaxation and some fun and we definitely found it. Our room was absolutely gorgeous and the housekeeping staff was very diligent and kept everything stocked. The pools were pristine, our glasses were never empty and the food was delicious at every restaurant we tried. Best of all, there was always an interesting activity taking place if we wanted to take a break from laying in the cabanas by the beach, and Mar was an incredible hostess!! Truly a 10/10 vacation and we would happily return!!

Mindy Jones

Our family stayed at Haven Riviera Cancun over the Christmas holidays and overall had a wonderful, relaxing experience. We booked three Serenity Club swim-out rooms, and while side-by-side rooms were not guaranteed, our travel agent requested it and I followed up directly with guest services. I was pleasantly surprised when the request was honoured — having all three rooms together made a big difference for our family and set a great tone for the trip. The resort itself is modern, beautiful, and immaculately clean. The rooms are spacious, well-appointed, and very comfortable. The beds were excellent, and the pillow menu was a thoughtful touch for anyone particular about sleep comfort. As Serenity guests, we were assigned a butler, Denisee, who truly elevated our stay. She checked in daily, kept us informed of activities, and ensured we had everything we needed without ever being intrusive. With our swim-out rooms, we also enjoyed poolside bar service from the Serenity pool. Paloma was outstanding — friendly, attentive, and fun. She kept drinks flowing, suggested specialty Haven cocktails, and her sense of humour added to the enjoyment of our days by the pool. Serenity Club offers premium liquor and access to a few exclusive restaurants, and the difference is noticeable. While the buffet variety is not expansive, it covers all the basics well. Dining across the resort is very good overall — and Olios stands out as the most elevated dining experience, with curated dishes and excellent quality. The only downside of our stay was the windy weather and rough ocean, which prevented swimming. The beach itself is attractive, with natural elements incorporated to provide some privacy around Bali beds. In the Serenity section, the beach never felt overcrowded, but there is a noticeable shortage of loungers. Even on windy days, finding chairs was difficult, and we did see guests give up and head back to the pool. There were more loungers closer to the activity pool, though I suspect availability would be even more challenging when the ocean is calm. I usually prefer ocean swimming and easy water access (without sharp coral), and while I didn’t get the chance to test the water conditions here, I understand there is a reef just offshore — which may be appealing for snorkelers. That said, the swim-out rooms more than made up for the lack of ocean time, and I didn’t feel short-changed at all. Final thoughts: Haven Riviera Cancun delivered a restful, easy, and high-quality vacation. The staff truly make this resort special, and Serenity Club adds meaningful value. If you’re looking for a relaxing adults-only getaway with attentive service, modern surroundings, and strong dining, I would absolutely recommend this resort.

Emma Walker

My husband and I just got back from our honeymoon at Haven Riviera Cancun. We could not recommend it more! It was about 20 minutes from the Cancun airport. The resort is stunning and looks brand new. Upon arrival, we were greeted by friendly staff who went above and beyond to show us around the property, make sure our room was suitable, and assist us with any questions. We were part of the Serenity Club, so we had our own butler who helped us with dinner and spa reservations! We had an ocean front swim-up room and it was incredible. There were waiters walking around asking us if we wanted drinks while we swam in the pool! We could find a beach cabana at any point in the day. The restaurants were delicious, our favorite was the Asian! The shows at night were entertaining and enjoyable. I would definitely go back, we already miss our time at Haven!

Eve Hann

This was the third time we’ve visited Haven, and it was such a nice adult getaway during Christmas. Only 20 mins from the airport and outside of the hotel zone. The staff were attentive and wonderful! Ricardo, Sergio and Maria were outstanding bartenders/pool concierges and our butler Gabriel was great! We had an ocean front serenity room in bldg 5. The room and resort was nice. Overall it felt a bit tired but well-loved, clean but could use some new pool chair cushions and the rooms bathroom door wouldn’t stay shut. Highly recommend serenity, the upgrades and access to top shelf and great food were worth it. The serenity pool was where we spent most of our time, the beach was ok to walk, they clean the seaweed every morning with a tractor. Incredible sunrises from the room and sunsets from Limes bar. We’ve done the swimouts before and loved them, the bartenders will serve you right from them if you're out front! There isn’t a ton of nightlife but most people don’t stay up late after drinking in the sun all day. The new lobby bar is gorgeous!