Haven Riviera Cancun

Megan H

Great overall experience! Activities were great including the cooking class with Mar! We had a swim out ocean front room, we had incredible service to our swim out by Ricardo. Our room was immaculately cleaned by Brian. Poolside service at the main pool was made more fun by Alma and our drinks were never empty. The entertainment at moons was a lot of fun and service by Maria was out of this world including bringing an extra pillow to ensure I was comfortable sitting for the shows. Last but not least Miguel was our butler and went above and beyond and made our stay so enjoyable from a special table at the dinner and show to tracking down nonalcoholic sparkling champagne for dinner.

Greg Curtis

We had an amazing stay at Haven Resorts. The property is beautiful, the vibe is relaxing, and the service truly made the trip special. A huge thank you to Jose, who helped me plan a special birthday for my fiance and went above and beyond to make it unforgettable. Angel was incredible — always bringing great energy and keeping everyone having a good time. And Adrian was absolutely outstanding — truly one of the highlights of our stay. Thank you to the whole team for treating us so well. We will definitely be back!

N lawless

Had an amazing time. Lots of fun activities. The entertainment team were great. We did lots of the activities and the team were always so welcoming and friendly. Mar was lovely she always remembered our names and welcomed us at all the events we did with her. We did cooking classes, dance classes and cocktail making classes with her. We also had a great cooking class with Angel and really fun aqua aerobics with Johnny. Lovely stay would recommend

scarlett j

Just finished our 4 night (short but sweet) stay here. We had an ocean view Serenity suite (not the swim-out option). View was incredible and unobstructed, and the jacuzzi tub on the balcony was a great touch, very private and relaxing. The room was perfect for us, the butler pantry was a nice touch to place used dishes etc, they can also leave room service there if needed. We weren’t able to access Netflix on the remotes, or streaming, but it’s not a big deal (just wanted to watch in bed at night haha). Toiletries etc all provided. Mini fridge/bar was always restocked daily! With serenity packages you have access to a butler every day, ours, Candido, was fantastic! Very friendly, always checked in on us/our experience/if we needed anything, and helped us book restaurants, etc. He even planned a little heartwarming surprise in our room as we mentioned it’s an “early” anniversary trip!! Along with Candido, every staff member we encountered was very polite, professional, and friendly. The pools were great, and if you like a relaxing, lowkey atmosphere, this will be the resort for you. The main pool does have music and entertainment throughout the day, but the other 2 are more relaxing and calm. Servers always checked in if we wanted anything, and fresh towels were readily avail. Overall, we spend most time wandering around and lounging at different spots. The entertainment itself at the resort is not what you’d expect at a larger scale “party” resort, but ultimately that’s to be expected in its name: “Haven”. It’s very tranquil, and good for self-paced people who simply need a place to relax, but there IS many activities you can do if you’d like. They have activities listed on a calendar and theres also a cabaret with shows, games, music etc!! The food was good for us, we aren’t MAJOR foodies, but I will note that the buffet can be a little repetitive, but overall we had fantastic experiences at the restaurants as well. Our favourite was Olios or Vora Mar, we left very satisfied and so pleased with the service. The Tahani restaurant included a dinner and dance special night, which our butler booked, and it was great entertainment and food/drinks as well! We also frequented the coffee shop for a daily latte. Our favourite breakfast was room service which we wish we did more (only tried it on our last day), but it was wonderful & dining on the balcony was *chefs kiss*. Lastly the beach. Beautiful, powdery sand for a large part of it. There was quite a bit of seaweed but cleanup was there daily, and it didn’t smell or bother us, actually toward one end of the beach the seaweed was barely noticeable. There’s beds/chairs/hammocks to lounge on at the beach, and it was very clean and comfortable. Our butler Candido made our experience, and we would definitely come back!!!!

Kyle Delaurier

Amazing resort, very clean with excellent service. Great bartender service and poolside drink service. Guest experience staff made sure to acknowledge we were celebrating our 10th wedding anniversary with lots of special treatments! Entertainment crew put on great day and evening activities! Heber is amazing at his job! Very personable and got to know you and always had a smile on his face you can truly see he loves his job and treats his staff really well!! Haven Riviera Cancun we will be back!!