Crown Paradise Club All-Inclusive Resort Cancun

James Macklem

This was our 7th or 8th time at the resort and won't be our last! While the resort is family oriented, it's also great for childless vacations. The 7th and 8th floor in tower 2 are adults only, therefore very quiet. The adult only pool is very relaxing and we spent a lot of time there. The staff overall are extremely helpful and polite. Maria and Jerry in the club level lounge were fantastic! Roger the bartender at the adult pool was super efficient and friendly! 10 out of 10 to all three!

Lindsey Henderson

Our relatively low maintenance family traveled in late March with a 1y/o and 6 y/o. The staff are amazing, there are gems in the food, the beds are hard, location is great, and the beach is beautiful. Daily, there are staff all over the resort working hard to promptly address cosmetic or guest issues. This resort is a FAMILY Resort - great stuff for kids under 10. Here are my tips: - Lower your expectations, this place for the price is 100% worth it. - Tip your servers, housekeepers/beverage guy, and bartenders, etc. - especially when they go above and beyond (we had some great ones). - Bring a lidded tumbler (and a straw if you need one) and they will FILL it. - Plan which restaurants to go to on which nights and check the schedule for closures. - Watch for fresh sushi to come out at the Japanese lunch buffet (the vegetarian one was really good when fresh). - Line up 10 earlier than opening (at 5:30) at Fishmans and Piazza (no reservations needed) if you need to eat early (RE 1 y/o with a 7pm bed time) - Food experiences: Order breaded/friedfish and ceviche at Fishmans. Order the Crab Cake (its a croquet) at Waynes Boots (or skip that restaurant), chicken fajitas/taco trio at the Mexican weren’t much to look at, but tasted ok. The cornbread dessert (amazing) and the green soup (Mexican) were good. The butter, the french onion soup, and the filet at the french place were good. I mostly skipped the poolside grill except the chips and queso. - Order the chicken club sandwich with fries and chicken tenders from room service, it was one of the best things we ate. - Get you daily ice cream at the Palapa (big buffet)! - Find the convention center for breakfast - all the staff were amazing and the food felt so fresh when we arrived right at 8. The best meal everyday. - Go to the coffee bar behind the elevator for a machine cappuccino, drip coffee, and shortbread cookies in the afternoon. - Find Jesus (the bellman)- he made the visit very smooth and you got to love him. - Put a rolled up towel in front of the door to keep the noise out and the AC in, try to avoid a room directly over the inside bar/pool and if you go to bed early. So loud! - Get up early to reserve a chair at the if you want one - we never got one and this should be addressed but the management team. It’s making people hate this resort and so many empty “reserved” chairs! - Visit the towel hut to get golf clubs or soccer balls for some fun. - Bring all the things for kids: Life jackets, floties, googles, dive toys, and kids insulated/straw cups. - Use Costco $120 Credit on a short 20 min massage (Margarita was amazing), laundry, room service fees, or lobster (or wine too?).

Andrea Goeman

We spent Spring Break at Crown Paradise, our first time in Cancun. The hotel is huge and there are many restaurants and daily food/drink options, kids and adults really enjoyed it. The location right at the beach and pool area is beautiful. The rooms and overall hotel need a update/ renovation to keep up with current standards. Service, housekeeping and staff are wonderful and really put lots of effort in everything they do. Good A/C and WiFi. Thanks to Estrella for her wonderful daily Yoga classes. The gym is well equipped with ocean view, staff is very helpful. There were many fun activities at the pool like volleyball, waterfall, slides and bingo, and there was a cinema with movies for kids and teenagers. The kids enjoyed watching shows in the theatre like a the Michael Jackson show.

J S

Wonderful stay!! Great food and ambience. Rooms were clean and well equipped. We were very well looked after. Must mention the wonderful 'Tom & Jerry' (Maria) in the breakfast lounge. Their warmth made the morning extra special. Loved seeing Luigi Estrada( Michael Jackson impersonator) and his troop perform. It was a surprise for us, really amazing. Will come back!!

Vince

Here is an honest review. Stayed here with my family with 2 kids. This resort is good for families with children. Your kids will have a blast, especially at the kids water park and big slides. However if you are traveling without kids, you may want to consider another resort, unless you are booking here because you found a great price. This resort is very busy, and swarming with little ones. The rooms are quite outdated and you can expect to complain about something unless you are lucky to get a room with no issues. As for me, my mini fridge and lock safe were not working but once we reported the issues they were resolved same day. If you need to call reception from your room, they almost never answer the phone which can be frustrating. But I imagine this may be because of the high number of guests and outdated rooms which results in tons of calls and they cannot answer them all. The lunch/dinner buffet food quality/selection is not the greatest but also not the worst and I was always able to fill my plate with some options that I enjoyed. Your kids will have no complaints about the food as they provide everything that kids love to eat. Breakfast buffet is actually great and provides everything you would expect. A la carte restaurants are also quite good and I have no complaints other than you need to book them each morning at 8am. They have 2 snack bars near the pools. No complaints about drinks. Service is very good as I only encountered friendly and hard working service all week. The nightly shows were very entertaining. One thing you will find frustrating is that lounge chairs get reserved by guests very early in the morning. If you want a chance at having a lounge chair you will need to place your towel on a chair by 7am max. If you want a lounge chair under shaded spot, those get fully booked by around 6am and sometimes earlier. It would make sense if this resort could enforce a rule that booking lounge chairs is not allowed. In summary, if you are travelling with kids and if their enjoyment is a priority, then go ahead and book this resort. The fun they have will be worth the few small complaints the parents may have. If no kids, then you may want to keep looking for a more relaxing or upscale resort, if thats what you are looking for. As for me and my family, we enjoyed our week here and have no regrets in booking this resort. We appreciate all the hard working and friendly staff in this resort.