Crown Paradise Club All-Inclusive Resort Cancun

Isha Upadhyay

Check-in staff was good, but there was a lack of communication. The room was neat and clean. The laundry was also clean, but they use strongly scented detergent, which they should mention in advance. It was hard to find options for vegetarian people, and the pizza’s cheese was off-taste. However, the room service we ordered was great. The staff were nice and friendly, though communication was sometimes difficult but manageable. Overall, it was a moderate experience mainly because of the food.

Cristina Bahramy

Even though check-in took a little longer than expected, our overall stay at Crown Paradise was very good. The facilities are always clean, well-maintained, and easy to access. Getting to the beach is quick — you don’t need to walk far at all. The beach itself is clean, the waiters take great care of you, and the benches and tents are first-come, first-served. Our ROOM was clean and comfortable. The shower had strong water pressure, the toilet worked perfectly, and we truly had nothing to complain about. We requested extra pillows and blankets, and they brought them right away. The AC also worked properly, which for us is a big deal since we’ve had issues with AC in other hotels in Cancún. There are three outdoor pools, plus an indoor pool and a play area with slides for kids, as well as a full kids’ club. For adults, there’s also an adult-only pool on the first floor — quiet, relaxing, and perfect for tanning. Food options are good. They have several à la carte restaurants for dinner: Seafood, French, Italian, Mexican, and Tex-Mex. Anywhere we ordered meat, it was tender and delicious. La Palapa is the main restaurant for breakfast, lunch, and dinner. The snack bar by the pool has fresh fruit, burgers, and a small sushi snack station. The music around the pool was nice and added to the atmosphere. The staff was consistently polite and attentive. A special mention to FEENANDO from La Palapa — he served us every morning and was incredibly kind. People like him truly make you want to return. Our maid Arisvey also did an amazing job keeping our room spotless every day. They also have a nightclub at night, and the DJ played all my songs. The hotel offers photo packages too, and we loved our pictures. Overall, this hotel really has something for everybody. It’s complete, family-friendly, budget-friendly, and our experience here was better than other hotels we’ve tried in Cancún. We would definitely come back. We also check the suites for 5 and 7 families ! It’s is great ! 2 storey suite with a king size , bunk bed and a extra twin bed . With a double size bed. 2 washrooms. This is the perfect place for big families !

Shaun Bosch

Great hotel. Oscar Batones was an awesome bell hop, helping with my room arrangements and luggage. Friendly staff all round, Kevin at the lobby bar was especially good, friendly and accommodating. VERY kid friendly hotel, kids club staff were awesome, shows were a bit cheesy but entertaining. Kids had an absolute blast. Pool Zumba was a huge hit and fun to watch. Beach was pristine.

Jordan Cerritos

Our Stay at Crown Paradise Club Cancun has been very pleasant, fun and very comfortable. I want to thank Angel the Bell Boy because he was very attentive, very friendly, and helpful in everything and quick to respond and resolve any questions and concerns. Also Ivette at the front reception was very helpful in making sure our stay was welcoming and made sure that any changes or anything we needed was taking care of. We were very happy with the experience and the view was absolutely stunning.I recommend this place to anyone who is curious about it. Also thankful for great housekeepers, they kept our room very clean and tidy.

Radi H

I am going to try to be as transparent as I can. Checking in the hotel was simple and easy, they gave us our wristbands, towel cards and we went to our room after. Room looked nice in the pictures but when we walked in, we quickly realized pictures don't tell you the entire store. The room is very outdated, the smell of mold is overwhelming, there was 2 big cockroaches , one infront of the room door and the second was in the washroom downstairs (we stayed at family suite). Not much staff spoke English which made it harder to communicate, had to call in few times for more blankets with no luck that I had to physically go down to front desk to ask them to bring us some. Amenities in the hotel are also very dated. Gym is death trap (bench bar came apart from the right side while I was benching), pool tables in the entertainment room were ripped, the foose table was 30 years old and broken. Rock climbing and zipline never opened once for the 3 days I was there (when the schedule clearly stated the hours it will be open). The food is mediocre at best and what they don't tell you is you need to make reservation to the restaurants at hotel right at 8am the day you would like to go because it you don't, the reservation book up and you will end up at the buffet food which is 5/10. Laundry service was amazing and the hotel location is great. I booked the hotel for 6 days but I ended up leaving 3 days later and went to a different hotel because it's simply not acceptable when you are spending that kind of money. This hotel should never be offered through Costco and definitely will never be going back. In my book, this is a 2 start hotel.