Crown Paradise Club All-Inclusive Resort Cancun

Matt Harrison

Just on our last day of our trip and will not be returning. Between having a 2 minute window at 8am to book a decent time if you can even get a time for dining reservations, to hoping you will get a seat by the pool or the beach without having to get up at 6am. Everything has been a wait here starting at check in. We came with a large group of people and asked to have rooms near each other. We were all in opposite corners of the hotel (wasn’t a deal breaker but just a starting frustration). The pools are freezing and hard to stay in for very long. At least one person from our group has been sick every day sometimes 2 or 3 people. The staff is ok, for the most part friendly but nothing above and beyond. Victor down at the beach bar was one guy who stood out. The water slides are fun and everyone had a blast on them. We waited 1.5 hours the one day for the rock climbing and zip lining. It’s an extremely slow process. The resort almost seems like it has more room for guess than the facilities can accommodate. The food at the buffet has been less than impressive, we’re glad we figured out to go to the Italian restaurant for breakfast where you can order eggs and bacon and not have to scrounge through buffet food. We thought we were just getting a good deal on our vacation but it’s definitely reflective of the experience we have had. All that being said the kids have loved it and will remember it forever for being a great time.

Sarah Hogg

We truly enjoyed our stay here. The staff is absolutely wonderful and so very dedicated to making sure each guest enjoys their trip. Our bartenders Henry and Joel never let our drinks run dry. Wilberto and Nieves were our breakfast servers and they were so attentive and intuitive. Henry and Luis have beaming smiles and make you feel like the only people there when they are taking care of you. These people bust their butts to make sure we are happy and it was absolutely my pleasure to tip them all of my pesos through out the week. Please bring pesos for the staff and take good care of them, as they take such wonderful care of us. Thank you everyone for making this weekend with my mom so sweet and memorable!!

Chelsie Piesinger

Beach was amazing! The room had a fantastic view and was a good price. Its tricky to find a big enough room as we are a family of 5. The pools were clean and drink service was excellent! We appreciated Victors quick service on the beach! Restaurants were really good! Noe gave incredible service at the Mexican restaurant! Buffet Food could be better for sure.

Danielle Stecheson

We had such an excellent time. Met a lot of great people. Our bartender Luis at the Adult Pool was great! He had great service and was very friendly. I wasn’t a huge fan of the Buffett food but honestly I never care for the buffets so nothing against the resort. All of the staff we encountered was great. The only issue I had was you couldn’t reach front desk by phone as they didn’t answer.

Danita Jaipersaud

I just got back from a vacation with my four-year-old daughter. It was just the two of us, it was my daughter’s first all inclusive vacation, and we will not be going back. I read the reviews and went in with an open mind and a mentality to make the best of things, but it was very challenging. There were three families ahead of us in line for check in and it took 1.5hrs. We were told our room would be ready in a half hour, so we changed, went for a quick swim, and went back to get our room key. We were then told the hotel was fully sold out and they didn’t have a room for us. They are still checking other families in while this was happening. I explained that I made a reservation last month, and wondered why everyone else was getting checked in. The evening manager was apologetic and upgraded us. We finally felt safe and settled…. For almost a day. The daytime manager called the next day and said we could only stay in the room they provided us with if I paid an extra $750 USD. I said no, asked that they honour what they said at check in, but they moved us to another room in another building. The rooms themselves are dated, there are broken fixtures (we had a soaker tub with a missing hand spout, and a damaged door lock), and we woke up to a cockroach in our room. I tried keeping the room cool at night to prevent cockroaches from coming in, but the sheets are quite thin so it was very uncomfortable. Buffet food was generally okay, worst I’ve had in Mexico, but marginally better than resorts Cuba. A lot of items run out fast though. We went to the Italian restaurant for breakfast at 9am and were told they were out of bacon. The kids club changed their activities without notice, so we weren’t able to do crafts. My daughter also didn’t want to go down any of the slides because they looked dirty (I explained it was just water stains, but they were browning). Overall, this stay was far more stressful than relaxing. Between the check-in issues, being moved after being told we were settled, and the condition of the rooms, I would not return and would not recommend this resort, especially to parents travelling with young children for the first time.