Crown Paradise Club All-Inclusive Resort Cancun

Hilary Skarbinski

Had a fun time at Crown Paradise Club Cancun! The rooms and facilities (except for a few of the restaurants) are pretty outdated and show a lot of wear and tear, but the staff and service was great! Eduardo at the pool kept the drinks flowing and was always kind and friendly. His service was spectacular! Carlos at the pool bar was always in a great mood greeting everyone! Fernanda and Marcelo were great pool activity leaders; they had great energy got everyone excited to participate. The food was quite good as well both at the buffet and the restaurants. Loved the chilequiles! If you don’t reserve a dinner reservation right at 8am each day when the reservations open, you likely won’t get a reservation or it won’t be till 9pm, so be weary of that. That’s my only food related complaint. Can’t beat the location being like 15-20minutes from the airport, but a lot of airplane noise every day. Would prefer less of this. The beach was a lot smaller and due to erosion than the pictures online, but the beach was still very enjoyable and a great place to play in the waves.

Jijesh Nair

Our stay at Crown Paradise Club, Cancun was truly memorable, and a huge part of that was the incredible people who work there. From the moment we arrived, the staff made us feel welcome with their constant smiles, kindness, and genuine warmth. A special thank-you to the caretakers and support staff, their good nature, attentiveness, and generosity really stood out. Whether it was helping with small requests or simply greeting us with a smile every single time, they made the experience feel personal and heartfelt. Special mention to Jerry, Maria from the lounge on the 8th floor and Ana Maria, our chamber maid, their warmth, friendliness, and ever-smiling nature made our time there extra special. They truly went above and beyond to make us feel comfortable and cared for. Hospitality like this is rare. You don’t just feel like a guest here, you feel looked after. Thank you to the entire team for creating such a positive, joyful atmosphere. It’s the people that truly make this place special, and we’ll remember that long after the trip ends. Highly recommended. 🌴✨

Aniruddh Srinivas

We (2 Canadian families with kids) just concluded a 3 day vacation at the resort. Maintaining a resort with 100s of visitors every day is no joke and the team did a great job. The premises were always clean, including the pool water. Food is always available, either in the form of snacks or buffet meals but as mentioned in reviews, it tasted just okay. It was bland and flavorless and the kids didn't eat much despite of numerous options but it was prepared with pretty good hygiene standards. Food is the first thing that go wrong in trips, especially at places where it is prepared in mass but none of our families got sick, not even a bit. A slight allergic reaction or stale/rotten food would have ruined our vacation but it didn't. Bars are located at prime locations. There are always some or the other activities to explore. In the pool, the staff hosted a volleyball game with members from different countries and it was super fun. The beach is just steps away. Game zones, Disco, Cinema, kids zones are there for exploration. We had a MJ show on Friday and the host was an absolute spitting image of MJ..including the voice. Overall, pretty good resort for families. Food and the elevator availability could be improved. Our friend's family was asked to pay more for the kids during checkout but they weren't told about the payment during check-in when tokens were issued which was disappointing but they had to pay the extra amount regardless.

Maria Castañeda

Had an amazing time with family. Thank you to the wonderful staff that made our stay more comfortable and enjoyable; thank you to Antonio for keeping our room always clean. Thank you to Wilberto who gave us great service in both Sans Souçis and La Piazza made our family enjoy the delicious meals specially in Sans Souçis. A BIG thank you to David in the Palapa him and his team always treated not only us but everyone in their section like family and had quick service, remembered our favorite breakfast drinks, made us feel special and welcomed every time. Also in the Palapa thank you to the chefs and a special thank you to Amivele for her hard work and delicious omelettes and quick service. While we stayed at Crown Paradise we tried the Spa; the front desk staff are a little dry in their greetings and not really interested in selling services, but we absolutely loved the spa specialist; we got a hydrotherapy and facials; Margarita and Martha made the whole experience amazing, relaxing, and both very professional in their knowledge and techniques. We left feeling relaxed and energized, wished we could have had more time to return again for a message. Thank you to the bartenders, they are all friendly and always ready to serve you drinks; big thank you to Roger down by the beach, your drinks are delicious and you are always so cheerful. Also thank you to Jared in the adult pool, your drinks are delicious as well and you are friendly. On our way out a special thank you to Angel always so friendly and helpful with the pick ups and our luggage. We have been coming to Crown Paradise for a couple of years now and we have seen some changes that we didn't like and some that we did ( thank you for bringing back the smoothie bar for breakfast). We keep coming back because it's great to see the same staff working there and it feels more like home. We hope Crown Paradise keeps improving and brings back some of the other activities that we loved. ( Like the piñatas for the kids). Also we would like to see a snack bar upstairs by the adult pool, sometimes the elevators are full and going down for lunch is a hassle. Maybe building something simple by the chess court since that space isn't really used.

Danita Jaipersaud

I just got back from a vacation with my four-year-old daughter. It was just the two of us, it was my daughter’s first all inclusive vacation, and we will not be going back. I read the reviews and went in with an open mind and a mentality to make the best of things, but it was very challenging. There were three families ahead of us in line for check in and it took 1.5hrs. We were told our room would be ready in a half hour, so we changed, went for a quick swim, and went back to get our room key. We were then told the hotel was fully sold out and they didn’t have a room for us. They are still checking other families in while this was happening. I explained that I made a reservation last month, and wondered why everyone else was getting checked in. The evening manager was apologetic and upgraded us. We finally felt safe and settled…. For almost a day. The daytime manager called the next day and said we could only stay in the room they provided us with if I paid an extra $750 USD. I said no, asked that they honour what they said at check in, but they moved us to another room in another building. The rooms themselves are dated, there are broken fixtures (we had a soaker tub with a missing hand spout, and a damaged door lock), and we woke up to a cockroach in our room. I tried keeping the room cool at night to prevent cockroaches from coming in, but the sheets are quite thin so it was very uncomfortable. Buffet food was generally okay, worst I’ve had in Mexico, but marginally better than resorts Cuba. A lot of items run out fast though. We went to the Italian restaurant for breakfast at 9am and were told they were out of bacon. The kids club changed their activities without notice, so we weren’t able to do crafts. My daughter also didn’t want to go down any of the slides because they looked dirty (I explained it was just water stains, but they were browning). Overall, this stay was far more stressful than relaxing. Between the check-in issues, being moved after being told we were settled, and the condition of the rooms, I would not return and would not recommend this resort, especially to parents travelling with young children for the first time.