Crown Paradise Club All-Inclusive Resort Cancun

Adam Hancock

We had a great time. Other reviews mention the food a lot, but as someone who’s been on many vacations in many different countries, the food here is great. We had 5 children with us and they all were able to find something they liked every day. All of the staff were friendly and accommodating. We spent the most time at the main pool/bar and they were excellent. Especially Carlos. Day one he remembered all of our names (including the kids) and knew what we were drinking. The rooms were clean and everything worked. The only slight “issue” was that on one occasion the pool ran out of towels

Hilary Skarbinski

Had a fun time at Crown Paradise Club Cancun! The rooms and facilities (except for a few of the restaurants) are pretty outdated and show a lot of wear and tear, but the staff and service was great! Eduardo at the pool kept the drinks flowing and was always kind and friendly. His service was spectacular! Carlos at the pool bar was always in a great mood greeting everyone! Fernanda and Marcelo were great pool activity leaders; they had great energy got everyone excited to participate. The food was quite good as well both at the buffet and the restaurants. Loved the chilequiles! If you don’t reserve a dinner reservation right at 8am each day when the reservations open, you likely won’t get a reservation or it won’t be till 9pm, so be weary of that. That’s my only food related complaint. Can’t beat the location being like 15-20minutes from the airport, but a lot of airplane noise every day. Would prefer less of this. The beach was a lot smaller and due to erosion than the pictures online, but the beach was still very enjoyable and a great place to play in the waves.

Brit B

The food was great, service was excellent. Highly suggest the French restaurant and Wilberto as a server. He was hilarious and friendly and very efficient. Carlos and his crew at the pool bar were amazing! Knew all of our names by the second day and all of our drink orders. Family friendly resort! Easy to navigate. My only downside was the beds are terrible and the pillows are even worse. But overall, was a great week and they were very accommodating as a group of 17!

Aniruddh Srinivas

We (2 Canadian families with kids) just concluded a 3 day vacation at the resort. Maintaining a resort with 100s of visitors every day is no joke and the team did a great job. The premises were always clean, including the pool water. Food is always available, either in the form of snacks or buffet meals but as mentioned in reviews, it tasted just okay. It was bland and flavorless and the kids didn't eat much despite of numerous options but it was prepared with pretty good hygiene standards. Food is the first thing that go wrong in trips, especially at places where it is prepared in mass but none of our families got sick, not even a bit. A slight allergic reaction or stale/rotten food would have ruined our vacation but it didn't. Bars are located at prime locations. There are always some or the other activities to explore. In the pool, the staff hosted a volleyball game with members from different countries and it was super fun. The beach is just steps away. Game zones, Disco, Cinema, kids zones are there for exploration. We had a MJ show on Friday and the host was an absolute spitting image of MJ..including the voice. Overall, pretty good resort for families. Food and the elevator availability could be improved. Our friend's family was asked to pay more for the kids during checkout but they weren't told about the payment during check-in when tokens were issued which was disappointing but they had to pay the extra amount regardless.

Maria Castañeda

Had an amazing time with family. Thank you to the wonderful staff that made our stay more comfortable and enjoyable; thank you to Antonio for keeping our room always clean. Thank you to Wilberto who gave us great service in both Sans Souçis and La Piazza made our family enjoy the delicious meals specially in Sans Souçis. A BIG thank you to David in the Palapa him and his team always treated not only us but everyone in their section like family and had quick service, remembered our favorite breakfast drinks, made us feel special and welcomed every time. Also in the Palapa thank you to the chefs and a special thank you to Amivele for her hard work and delicious omelettes and quick service. While we stayed at Crown Paradise we tried the Spa; the front desk staff are a little dry in their greetings and not really interested in selling services, but we absolutely loved the spa specialist; we got a hydrotherapy and facials; Margarita and Martha made the whole experience amazing, relaxing, and both very professional in their knowledge and techniques. We left feeling relaxed and energized, wished we could have had more time to return again for a message. Thank you to the bartenders, they are all friendly and always ready to serve you drinks; big thank you to Roger down by the beach, your drinks are delicious and you are always so cheerful. Also thank you to Jared in the adult pool, your drinks are delicious as well and you are friendly. On our way out a special thank you to Angel always so friendly and helpful with the pick ups and our luggage. We have been coming to Crown Paradise for a couple of years now and we have seen some changes that we didn't like and some that we did ( thank you for bringing back the smoothie bar for breakfast). We keep coming back because it's great to see the same staff working there and it feels more like home. We hope Crown Paradise keeps improving and brings back some of the other activities that we loved. ( Like the piñatas for the kids). Also we would like to see a snack bar upstairs by the adult pool, sometimes the elevators are full and going down for lunch is a hassle. Maybe building something simple by the chess court since that space isn't really used.