Crown Paradise Club All-Inclusive Resort Cancun

Kalyn Jensen

I cannot say enough about our experience! We had such a great week with great service and amenities! We did upgrade to the Crown Club so we could have access to the lounge - HIGHLY recommend especially if you’re just traveling as a couple with no kids. On that note - it is very family friendly with a lot of kid options! They do a great job of also have adult only access to a few things like the lounge, one pool and one restaurant. We never felt crowded or like we couldn’t do what we wanted. The service was amazing especially Jerry in the lounge! We will be back!!

gita paeiz

From the moment we arrived at the resort, we were impressed by the warm welcome and attentive service. The staff went above and beyond to make our stay comfortable and enjoyable — always friendly, helpful, and professional. The food was absolutely delicious, with a wide variety of options to suit every taste. Each meal felt like a treat, whether it was a relaxed breakfast or an elegant dinner. Special compliments to the chefs and dining staff who made every experience feel special. Mexican and Italian it’s must to have. Don’t forget to go to fishermen restaurant the food was excellent and the manager is number one. Our room was spacious, clean, and beautifully maintained. The attention to detail and comfort really stood out, making it a perfect place to unwind after a day of fun. Entertainment at the resort was top-notch, with lively performances, engaging activities, and something for everyone to enjoy. It created a fun and vibrant atmosphere that kept us smiling throughout our stay. Overall, this resort exceeded our expectations in every way. We can’t wait to come back again!

Erikas Fiodorovas

The lip sync show was brilliant! Very entertaining. Jerry was our favourite waiter good jokes and still professional, but don’t get me wrong everyone else is very helpful, kind and provided the best customer service. Food in my opinion is fairly good all round if you’re eating at a buffet for example everything maintains its freshness and high quality taste with loads of food options and a frequent rotation and variations. The restaurants do provide a more of a dining out experience where you get seated and the overall vibes of the cuisine do match up to the theme based restaurant. It’s got a good number of sun beds all over the hotel. When it mentions all inclusive it is an ALL INCLUSIVE resort that provides everything from food and drinks that you can get 24/7, to facilities and entertainment such as the Lip sync show that we’ve watched today. As good as this hotel is at core for it to be a genuine 5* it could do with a gentle facelift to the rooms nothing major just little tweaks, it could also provide more of vegetarian/ pescatarian options like for example having a substitute options of authentic dishes by changing it with shrimp or fish, don’t get me wrong it does cater to vegetarians but it’s a very limited selection of things to eat, another thing is probably a-bit uncommon in Mexico, Cancun in general but I’d like to think that Alcohol-Free beer would be a great addition to the paradise. Overall we had an excellent experience! Will definitely be revisiting!

James Macklem

This was our 7th or 8th time at the resort and won't be our last! While the resort is family oriented, it's also great for childless vacations. The 7th and 8th floor in tower 2 are adults only, therefore very quiet. The adult only pool is very relaxing and we spent a lot of time there. The staff overall are extremely helpful and polite. Maria and Jerry in the club level lounge were fantastic! Roger the bartender at the adult pool was super efficient and friendly! 10 out of 10 to all three!

Vince

Here is an honest review. Stayed here with my family with 2 kids. This resort is good for families with children. Your kids will have a blast, especially at the kids water park and big slides. However if you are traveling without kids, you may want to consider another resort, unless you are booking here because you found a great price. This resort is very busy, and swarming with little ones. The rooms are quite outdated and you can expect to complain about something unless you are lucky to get a room with no issues. As for me, my mini fridge and lock safe were not working but once we reported the issues they were resolved same day. If you need to call reception from your room, they almost never answer the phone which can be frustrating. But I imagine this may be because of the high number of guests and outdated rooms which results in tons of calls and they cannot answer them all. The lunch/dinner buffet food quality/selection is not the greatest but also not the worst and I was always able to fill my plate with some options that I enjoyed. Your kids will have no complaints about the food as they provide everything that kids love to eat. Breakfast buffet is actually great and provides everything you would expect. A la carte restaurants are also quite good and I have no complaints other than you need to book them each morning at 8am. They have 2 snack bars near the pools. No complaints about drinks. Service is very good as I only encountered friendly and hard working service all week. The nightly shows were very entertaining. One thing you will find frustrating is that lounge chairs get reserved by guests very early in the morning. If you want a chance at having a lounge chair you will need to place your towel on a chair by 7am max. If you want a lounge chair under shaded spot, those get fully booked by around 6am and sometimes earlier. It would make sense if this resort could enforce a rule that booking lounge chairs is not allowed. In summary, if you are travelling with kids and if their enjoyment is a priority, then go ahead and book this resort. The fun they have will be worth the few small complaints the parents may have. If no kids, then you may want to keep looking for a more relaxing or upscale resort, if thats what you are looking for. As for me and my family, we enjoyed our week here and have no regrets in booking this resort. We appreciate all the hard working and friendly staff in this resort.