Hard Rock Hotel Cancun

Vladislav Garbuzov

Had decided to go to this resort based on my previous experiences with hard rock. This hotel is lively and service is fairly decent and no surprises. Layout is great and beach is clean as well as staff is helpful. Here is where I think there is definitely room for improvement: 1- we had a deluxe room and every time we turn on a hot tub even without getting in it would leave yellow/orange residue on the walls and floor. 2- me and my girlfriend went for her birthday and I wanted to surprise her with fun decorations, champagne & wine and some chocolate for room service, I went to concierge 2 time just to ensure that we get what I ask for especially since they OFFER this stuff themself upon request. Well I can to a surprise that that did not forget about my request but they only brought a very small and underwhelming plate of strawberries which indeed did not impress me nor my girlfriend on her birthday but I guess they might’ve had a busy day 🙁. 3- and I think the most important and most important that I think hotel needs to look at is bed bugs. I started getting itchy spots on the 2nd day of our stay and it continued to multiply after every night (I will attach pics for ref). I did not think much of it while I was there because anything could happen, upon further investigation on arriving back home I went to my doctor to find out that those are bed bug bites and that is a serious issue that needs to be addressed by hotel and by no means that appropriate, if anyone from hotel in power sees is it’s room 0772. I highly encourage everyone who goes there for vacation check your bed before you sleep now because I’m will be very time, did not think this could happen to me at such establishment. 4- lastly I want to mention incredibly chipped, worn and scratched plastic cups & glasses at bars. I understand they can’t have anything glass near the pool but it definitely takes away from experience and maybe they can implement a change over system or use different types of cups that are more pleasant to use. In conclusion this is not a bad place to go by any means but ensure you do your due diligence on checking beds for your safety for bed bugs. I sure will be doing it every stay from now on.

Todd Case

We had an amazing experience. Miguel, Alfredo, Emmanuel and Chef Wilber cooked a private dinner for us in our suite. The food was excellent and their service was second to none. We had an awesome relaxing last night. Thank you so much. Also our Butler Victor and Hector were amazing. Whatever we needed they took care of us. They were great and an asset to the Hard Rock

Sandy Randhawa

Our kids had the best experience at Roxity kids club. All the following staff members were absolutely amazing. They were so professional, caring and very detail oriented and we really appreciated everything they did for us. We would like to say special thank you to, Abby, Andy, Ale, Fer We would love to come back again in the future Thank you

Brian

We just returned from a 7-night family stay at the Hard Rock Hotel Cancun and had a great experience overall. The resort is lively, clean, and offers plenty for all ages. The restaurants were a big highlight. Breakfast at Frida and Toro was excellent - special thanks to Gray and the ladies at Toro, and Chac at Frida for the great service. Lunch and dinner at Ciao were fantastic, and room service was quick and high quality. We also loved the café and went daily; the staff there did a great job all day. The only dining letdown was the seafood restaurant (Isla), which didn’t offer much variety for seafood main courses. Rooms were spacious, clean, serviced daily. The main pool was lively, and the nightly entertainment was fun, especially the Michael Jackson show. Our only negative experience was at the 3rd-floor private pools. A staff member, Tacho, repeatedly hovered over us and was unnecessarily rude about our kids being there, despite no clear signage saying it was adults-only. It felt like unnecessary hounding and could have been handled much better. This is an excellent resort in Cancun overall 4.5/5 stars.

Kathy s

Hard Rock Cancun! Uriel was the best from our 1st day to our last! Not only him but the entire staff we came in contact with during our stay was accommodating they went above and beyond to ensure our stay was perfect! Thank you Angel 1 and Jessica waiter at the snack bar! And Angel 2 who made sure our poolside experience was the best! ! Raul, Jesus, Jorge and Chaz went above and beyond to make our stay one we will never forget! The treatment that my husband and our friends received was definitely Rock Royalty! We will definitly be back! Thank you Thank you Thank you! rooms 354,332 & 336 1/7/26 to 1/11/26