Hard Rock Hotel and Casino Punta Cana

El Ree

This is my second year here at the resort, and every year it has been so fun and amazing. We love to relax and EAT. Scooby Doo works by the pool and is amazing, he always gets us whatever we want. He’s so funny and hardworking. Jimmy was our butler this year, and he was also great. He tried his best to get us whatever we needed. The staff here is so friendly, and they remember us even after a year. My favorite place to eat is Ciao. They have amazing lamb and beef carpaccio.

Ronald Nelson

First impressions are everything. We booked a Presidential Suite for the week for a lot of money. I would expect highest level of service with the money I am spending, however, so far it has been anything but that. We checked in about 7pm at night as our flight was delayed. When we arrived at checkin we were told our room was not ready even though checkin was 3 hours earlier. Rooms are beautiful but hotel is extremely crowded and not what I would consider a paradise retreat. I am sure others like this much more up tempo environment with tons of people, but this is not for me. I want a smaller more personal service resort that is tranquil and customer service is the highest priority. Everything about this place from the time you arrive is to get you to try and buy in to their resort as an owner. Calling front desk is pointless as half the time they don’t answer the phone. When you do get through you are lucky if they understand you or handle your needs. I called 3 times for laundry service pickup and still 5 hours later, no one has picked up. Food at the sit down restaurants is average. The buffets are actually pretty good with variety and taste. Went to get some chicken wings at one of the pool restaurants and they told me that pool and restaurant were only for certain level of guests. Not sure what they are thinking but if they are trying to convince people to buy into this property this isn’t the way to do it, especially when catering to customers who can afford their highest levels.

Amar Gandhi

We just got back from a family vacation at Hard Rock Punta Cana and overall had a really good time. I went with my wife and our two kids, and there were plenty of fun things for all of us to do throughout the week—pools, activities, and enough going on that the kids were never bored. They absolutely loved it. The food was good across the board, with lots of variety, but there were high wait times for a few of the more popular restaurants, especially at peak hours, so be prepared for that. Our room was good—comfortable and clean—and the service overall was solid. Most of the staff were very friendly and helpful. One annoying thing was how hard it was to break 100s or get smaller change; it became a bit of a hassle at times. I’d also strongly recommend avoiding the membership / timeshare-style presentations—they’re a waste of time and can cut into your vacation. The beach itself is nice and the water is great, but the area could be cleaned up a bit more to really match the rest of the resort. On the plus side, the main lobby is lively and fun, with good music and a great crowd, so it’s a nice place to hang out in the evenings. All in all, we had a good family vacation, and the kids had a blast. A few minor frustrations, but a fun, memorable trip.

Laura Batchelor

We had an absolutely wonderful stay! Our butler, Sammy, was truly the standout of our trip. He was incredibly attentive, always quick to help with any questions or needs, and consistently delivered everything with such high quality. He greeted us with a smile every single time and even joined in on our family jokes and laughter, which made our stay feel extra special and personal. The staff at the members pool and beach were also top notch—friendly, professional, and always making sure we were comfortable. The amenities throughout the property were impressive, and we loved the diversity of food options at the restaurants. Overall, it was a fantastic experience start to finish, and we can’t wait to return!

Julie Feichtner

We came to Hardrock with our 3 adult children and had the best time. Jimmy and Jesus were our butlers and they did a great job booking everything for us. Scooby was also the best! He was always greeting us at the pool and doing things for us even though he wasn't out butler. We had him on our last trip to the Hardrock and he was amazing! We have been coming here since 2012 and met Genoa at the Brazilian restaurant. He is now over the member’s pool servers and he treats us like family. The staff here is the best! I wouldn’t hesitate to recommend rhis place to anyone!!