Hard Rock Hotel and Casino Punta Cana

Keith Holland

We recently returned from a six day vacation and thoroughly enjoyed the entire experience! The room was very nice. We were located in building 4B and found it was perfectly situated between the main building, pools and beach. Jose Luis Adames was our butler, and was excellent! We travelled with two other families and all of our restaurant, pool, beach, and show requests were met without fail. We were all very satisfied and would request him for any future visits! Breakfast at Isla was definitely the best. Burgers at Stacked and food at many other locations was very good. We felt safe the entire time and were comfortable letting our 12 and 14 year old wander the large property. It was an amazing week and we were quite sad to leave!!

Simran Hira

We just been to Hard Rock for 8 nights as 7 adults and 5 children. Pros 1. The rooms are nice and clean (however the lower rooms have had massive mosquito problems) 2. It is true all inclusive, no annoying things on the menu that you have to pay surplus for 3. Some staff are really lovely 4. Good for kids (as it is not a luxury resort) Cons 1. The food isn't very good, really there to cater to the masses 2. They randomly close restaurants for private functions and maintenance. They don't communicate to staff or guests. 3. The beach has lots of cigarette butts and and plastic debris from guests. And if you get cabanas ($100 per cabana), you get constantly harassed by sellers. 4. Most of the staff can be really rude and sometimes argumentative. Customer service is non existent and you keep sent to different desks to book things. 5. The Legendary tour/breakfast is the worst! You have 3 hours of your day wasted, you have to go through 4 people trying to sell to you and then if you are promised any discounts for attending and don't sign up, you get send to rude cashiers who make it very difficult to get the deals. 6. The arcade, bowling alley, golf ($300), youyu restaurant are all at extra cost. All the shops are really inflated prices. Resort credit as advertised when booking is non existent. Also do not book directly with hard rock! They scam you out of luggage they book basic economy flights even is it you select standard economy. Even if you provide proof, they tell you "they have provided the best service they can" and stop replying. Also don't be duped by the free transfers, it is for only two people (they charge for babies sitting on your lap) and they don't arrive and don't reply to emails when trying to book it. I can see the appeal people coming from America etc, but don't waste the journey from England! There a much nicer places to come at much better value.

Steve Perreault

We just got home from a week long vacation from the Hard Rock Punta Cana. The resort grounds, pools, beach and ocean were beautiful. Our butler, Jose Luis Adame, was attentive to our every need. He reserved all of our pool/beach chairs, restaurant reservations, show reservations, and checked in with us as needed to make sure we had everything we needed everyday. We traveled with 2 other families and he was able to coordinate our reservations for restaurants and pool/beach chairs to be next to each other. He made our trip very enjoyable to not have to manage all of these details at a resort we haven’t traveled to prior to this trip. We are looking forward to going back and seeing Jose again!

Michele Berardi

Beautiful resort, disappointing food and service The Hard Rock Hotel in Punta Cana is visually stunning — the resort itself is beautiful, the rooms are spacious, the pools are amazing, and the entertainment is top-notch. But unfortunately, the food and some of the service don’t live up to the 5-star expectations. One major issue is communication. I don’t expect everyone to speak perfect English, but around 80% of the staff struggled with even basic questions. At Ipanema, the steakhouse, I asked if they served beef, and the waiter replied, “No pizza here,” while cooking chicken in front of me. That’s not acceptable in a resort of this level. Another serious issue: food safety. At the sushi restaurant, we were served frozen sushi and sashimi — not cold, frozen. It was like eating sashimi ice cream. We felt sick for two days afterward. Being Italian, I didn’t have high expectations for the Italian cuisine, but the pasta and pizza were far from any acceptable standard. Same for the Mexican restaurant — sadly, the flavors were way off. To summarize: the resort deserves 5 stars, but the food and service barely get 1. If you're coming for the scenery and vibes, you'll love it. But if you're a foodie or expect high-level hospitality, be prepared to be disappointed.

Becky Gardner

We traveled with 8 families and I don’t think our service could have been better! Og and Muriel, our concierge “butlers” were so attentive and made everything SO easy! Felt like VIPs with their service! Saved us chairs at pool and beach! Got us specific requests to room, reservations for our large group to almost every restaurant there! We are so grateful for those two! They even did TikTok’s with the kids! The beach is clean and gorgeous!!!! The activities for the kids and adults were . My 4 year old loved the kids club! Although I don’t typically let my kids run amok when traveling, it felt very safe and secure to let them go between ice cream and arcade and teen clubs. My 4 year old asked me to go back today lol. The all inclusive makes things so easy. Clearly catered to families here. I’d go again. For those looking for cons: it’s a huge complex, lots of walking. I actually enjoy this to work off all the food and drinks! But some may not enjoy all the walking. You can catch a “tram” golf carts or rent one. restaurant wise: the steakhouse wasn’t their forte (toro). Get the risotto at the Italian restaurant! So good. The fridge in the room didnt get cold which was annoying but they filled it every morning. All of us have been saying how we are already ready to go back!