Stacy Ruona
I would not recommend this hotel at all. We had a horrible experience today after getting a day pass. We had no idea we would be sitting in a 2+ hour presentation on their membership to even get this free day pass. After we declined the membership we immediately felt like we were treated differently. First, the place is huge and you have to use a shuttle to get around. We did not get a map or any help with where anything was at for the day. We had to walk forever to get to the beach because we couldn’t find a shuttle. Once we got there we had no clue where we could go and was immediately ran off as soon as we sat our stuff down because we were in the wrong section of the beach. We were told this was a private beach but had 3 vendors approach us within the first 15 minutes of being there. After that we decided to go to the pool to try and relax and enjoy our day. We couldn’t find any towels anywhere and again had no clue what pool we could use. Immediately was told to get out of the pool we couldn’t use it and was told to go to another one. No one was friendly to us or offered any help at all. You also have to leave your ID when getting a day pass and when it came time to leave no one driving the shuttles knew where to take us to get our ID so we could leave. The women at the member desk was not very helpful they and the front desk kept sending us out to the shuttle. Every shuttle driver was clueless. After multiple attempts back and forth someone finally brought our id to the lobby. Then at the end, the taxi they arranged was trying to stop at some store before taking us back to our resort and was on his phone over half the ride back to our resort. Today was awful and I feel for anyone who has booked this place. I will never book a hard rock after today’s experience.
Lanequia Brewster
I recently had an excellent stay at the Hard Rock Hotel. The staff were exceptional and the room was superior in every way. The hotel provided a fantastic atmosphere and top-notch service that truly made my stay enjoyable.
The only downside of my experience was when I booked a reservation at the steakhouse and was informed upon arrival that they were out of the Tomahawk steak. I was disappointed to learn that they only make 5 Tomahawk steaks a day and wish I had been advised of this beforehand. If I had known, I would have made alternative dining arrangements.
Despite this minor hiccup, my overall experience at the Hard Rock Hotel was outstanding. I would highly recommend this hotel to anyone looking for a memorable and enjoyable stay. The quality of service and accommodations truly set this hotel apart.
ZOHANY PULIDO (QPI, Inc)
We had a great time regardless of my review. This is a great place if you want to have an American vacation; Not if you want to experience the Dominican Culture and food and Music. The resort is set up like a Cruise where all the entertainment at night is in a main floor. The building needs better maintenance. The entertainment staff was great, very friendly, but some of the other workers had an attitude. The beach beautiful but strong waves.
David
We went in December of 22 and had a blast. On the way out, Paradise Pass (affiliated with the Resort) offered us a 50% discount on our next vacation deal that included a $1,000 credit for hotel activities. We confirmed in writing that golf was included in the credits. We booked it and went down again in march of 2023. When we checked in at the front desk we confirmed that the thousand dollar credit was there for resort activities, including Golf. We went to the golf course and they had no record of it but they said they were sure the hotel would apply the credit at check out. So we put the Golf to our hotel room and we played every day that week for five days. At the end of the week when we went to check out, the hotel credit was completely gone and they charged us an extra $1500 for golf that week. No matter who we tried to discuss this with we cannot get an apology or credit. if you try and call the hotel, you cannot get anybody their from a management standpoint to answer the phone. Nobody ever responded to the customer service complaints on the website contact page. the only phone call we ever received was from Paradise Pass offering us another discount if we booked another vacation. Very very disappointed with Hard Rock and will never, go to another property! 😢
qwerty 1010
My stay began here on May 31st, a lovely Friday afternoon. At first, the receptionist, guest services, and amenities seemed nice until everything turned against me that night. On Friday night, there were small hot dog vendors that strictly sold hot dogs, which were one of the few food selections I could get at the time. The morning after is when things took a turn for the worse. I woke up sweaty and had to go straight to the bathroom, where I had severe liquid diarrhea. Unfortunately, it didn’t stop there. Throughout the day (which was now mid-day Saturday), the frequency of my diarrhea increased, along with urges to puke and overall stomach sensitivity.
I figured after a day or two, this would pass, but by Sunday morning, I also woke up with a fever. I took ibuprofen and Tylenol (that I brought with me) to ease the pain. Now, this is where everything goes even more downhill. What I thought was a friendly and attentive guest services and front desk turned out not to be true.
My pain worsened, and from Saturday morning until Tuesday morning, which was the day I had to leave for my flight, I called almost FIVE TIMES to ask for medical care or any services that they could provide to help me out with this severe bout of food poisoning or stomach virus that I got from THEIR OWN facility. The front desk, without any emotion, told me there would be a $250 charge just for a consultation and kept saying that the food vendors are subcontractors, therefore it’s not their fault for providing the food. Now, how was I supposed to know that initially? I also had to explain my situation over 3-4 times to every new "associate." It genuinely seemed like they didn’t care about customers who were sick.
They denied all medical service, blaming it on the fact that the medical team was a subcontractor as well. They didn’t provide me with any accommodations or medicine and even lied that they didn’t have any when I literally had to force myself out of bed to go to the gift shop, where I found some antibiotics. I was bedridden my entire stay there and had to suffer. I would really reconsider going here at the end of the day. Sure, I may have some bias due to unfortunate events, but the service, care, and responsibility for people who got sick from eating at the resort is NON-EXISTENT.
TLDR: Went to have fun but got severe food poisoning. No one actually cared and I received almost no assistance for care. I had to get charged for everything, even for a medical consultation for $250. "Guest services" didn’t even know they had antibiotics in their own gift shop, so I had to painfully walk out of bed myself and explore to find and get it. Don’t come here. Absolutely horrid experience. Genuinely a big warning to everyone going.
4.4
Google reviews (17836)
