Hard Rock Hotel and Casino Punta Cana

Anne Henry

We travel annually to HRHPC as Legendary members, our most recent trip in March. Our butlers, Jesus and Jimmy are excellent taking care of anything we request. The staff at the Members (Sun) pool - Scoobie the concierge, Oscar and all the servers are so helpful. There are plenty of choices for food which is average but in most restaurants the servers and hosts are great - Ruth , Karina, Bobadilla, Christian and Jean Carlos at Toro - so friendly in a very busy restaurant. The golf course is convenient and in decent shape and staff friendly. The gym is large with adequate equipment and Hudson the manager is friendly and helpful. It was good to have more comfortable seating at the Sun pool this year. It would be appreciated if the pool was clearly marked for members only - the number of people who have to be told to leave could be easily avoided with some strategically located signs at the towel hut and pool entrances etc. Most guests have no idea it is for members only. The rooms are spacious and beds comfortable. It’s a great resort if you like walking as it is quite large but if you prefer you can hop a shuttle. The beach is clean and expansive. There is a fun waterpark and areas for kids. Some minor maintenance isn’t addressed expediently (missing toilet seat in washrooms under 2A, handrail missing in 4B, TVs not working in gym cardio equipment, tub water pressure issues) The people, the service, the amenities, the comfortable rooms and the beautiful weather will keep us coming back.

magdalene romain

I had a wonderful vacation. I love the entertainment at the pool . I also had a wonderful Santa taking care of me. Reydesson the butler was very attentive to our need . Always on time with getting what we ask for. No one could ask for 2 better people to give you an enjoyable vacation Please time sharing people please don't be upset when someone say they can't buy into a time share. The restaurant need to be improved on. The best meal was at Isla for breakfast. Delicious!!

felix guillen

My family decided to spend spring break at Hard Rock Cafe, Punta Cana and we were a party of nine. We decided to become members of the exclusive “Legendary Club” at part of the “Hall of Fame” level. One of the top perks we received were having butler service. Our butlers Brayner and Charles were very attentive without being intrusive, and they made us feel very much at home for the entire stay. We mentioned how our large party wanted to reserve lounge chairs by the main pool and they made sure we had a perfect spot with umbrellas and all!!! They also made last minute reservations for the Mexican restaurant Los Gallos which was amazing!!!! We look forward to returning back next year and having them as our butlers. You guys were the best!!!! Totally recommend!

Gesi Soares

Our experience was truly unforgettable — we felt so loved, cared for, and welcomed like family! I want to extend my deepest thanks to our incredible butler Rafael, who went above and beyond for us every single day. A special shoutout to Roberto for crafting the most refreshing poolside drinks, and to Scooby Doo, who was always ready to assist us with anything we needed at the Sun Pool. We are also so grateful to Elvis for transporting us with such kindness and professionalism, and to Jordane, Guilherme and Rafael (Mama), whose delicious meals made every bite a memorable experience. They all poured so much heart into every dish we enjoyed. Oscar was always there exactly when we needed fresh towels — such a simple but priceless comfort! And to our amazing group of waiters — Jaime, Davison, Pablo, Roberto, and Marilu — your attentive and friendly service made our stay even more special. The entire hotel staff was absolutely wonderful — warm, attentive, and genuinely happy to make our stay perfect. We can’t wait to come back again with our family to our next vacation! Thank you all for making our trip truly magical!

Flavia Leal

Unforgettable Experience Last day ant the amazing Hard Rock Hotel Punta Cana and I already can’t wait to come back! The staff made this trip truly unforgettable. A huge thank you to Pablo, Mariluz, Jaime, Roberto, Davidson, Nury, José (the awesome bartender), and Donka – every interaction with you all was filled with warmth and professionalism. Special shoutout to Rafael, our incredible butler, who made sure every detail was perfect throughout our stay. And I can’t say enough about Scooby-Doo, the pool concierge – he went above and beyond taking care of me, my daughter, and her friends. His energy, kindness, and attention truly made our vacation extra special. Thank you Hard Rock Punta Cana for an unforgettable experience. See you again very soon!