Hard Rock Hotel and Casino Punta Cana

Adam Perlow

This was our second stay at this property (we’ve also been to Hard Rock in Cancun and Riviera Maya). We love this place. It’s tremendous with tons of dining options and probably a dozen pools. It was busy, but not overcrowded and we were always easily able to find a spot we liked at the pools and at the beach. The service was excellent throughout the property from the restaurants to the pools, including the bell boys (Luis was great with scheduling a taxi for us when he took the bags from our room at checkout). The only downside is the high pressure sales tactics of the Legendary Vacations sales team, but we were able to completely avoid it this vacation (we are already Legendary members, but even when you are, they try to upsell you). However, I will say that we joined Legendary around 5 years ago and the investment has already paid itself off. We will be back. Highly recommend this property.

Ron Dijcks

A bit dated . The All Inclusive aspect of this visit is intriguing. Food is hit and miss as to quality, but they do work to bring variety and some good food can be gleaned from the experience with a bit of effort in trying the various choices. Sadly, some of the "better" restaurants seemed to deliver the lesser experience. At restaurant Toro, I ordered chefs signature short ribs, the flavor was good but the rib meat was a bit dry and chewy and the fats not rendered. Potato puree was cold and hard, Creamed Spinach was borderline and not chopped so again the texture was off. Desserts were cheesecake and a lemon mousse cake thing. Cheesecake was hard, not fresh and the lemon cake, tasted good but nothing special. The service was good and the staff do work hard to deliver.

Lauren Norman

Amazing experience as always. My parents have been members for 17 years! So I’ve grow up going on vacation here. Every restaurant is great except for Los Gallos. The service is amazing! All the staff is hospitable! This is my favorite hard rock resort!

Tom Klemash

I didn't take many pictures since I threw this review together. But I'd stay away from this resort until they get the food situation under control. Anyone who says the food is better than mid has probably eaten fast food their whole life. That's not to take away any of the hard work the populace does, everyone was super friendly and accommodating. But hard rock execs need to take responsibility for making sure their staff is prepared. It's almost like they said...here's a bunch of trash Americans like to eat...figure out how to make it. Hibachi, pizza, burgers, Italian, steak, etc...all great ideas in theory but if the Dominican staff is unprepared there's no way they can make pasta or a burger! Duh! It was literally dry and overcooked food everywhere. Those foods are not a part of the local cuisine so it's not crazy to think they would struggle cooking it. Would have also been cool to see a Dominican restaurant on site.

Brett Stein

I had quite a bit high expectations before I came. The food was so poor, I actually didn’t enjoy one meal the entire trip. All the lunch spots are basically the same. Some of the food at the buffets look untouchable. The dinners were decent. Im my opinion this was the most annoying part, was all the people in the lobby try to do is sell you on becoming a member. One after another. They claim they’re your “representative” but in reality they try to sell you. It’s quite annoying. We had someone tell us if we met someone down in the morning they would give us 50% discounts on all excursions or everything not included. When we get down there they said we had to do a 90 minute lesson with them to earn the discount. We said we didn’t have the time so we finally agreed to do an hour. Salesman after salesman after salesman, we finally get to book a cabana bed on the beach and we’re only able to book 1 day for $50 off, when we wanted to do all 5 days. And when we got to the counter she said since your rep only wrote down 1 day you can only do 1 day. It seemed all they cared about was trying to get us to become members here. And they continue to call your room and try to meet with you. On to the service. The service really was not great at all. The guys work hard, but they have a very hard time understanding you if you don’t speak Spanish. The waiters and waitresses at the resteraunts were also very sub par. A simple request can be very difficult. We had to call down multiple times to have our room cleaned and give fresh towels, when they clearly stated every morning someone will come make up the room.