Hard Rock Hotel and Casino Punta Cana

shima avarzamani

1 Star – Extremely Disappointing Experience Don’t let the Hard Rock brand fool you — this resort was a huge disappointment. The food quality was terrible across all restaurants. Even the few edible options like chicken tenders ran out quickly and were never refilled. The à la carte restaurants weren’t any better — bland, low-quality meals that didn’t match the brand reputation at all. The customer service was the worst I’ve ever experienced. Be prepared to ask several times just to get a simple coffee, tea, or drink. On our last day, I called the front desk to request help with our luggage. After 15 minutes with no one showing up, I called again, only to be met with an extremely rude staff member. When I mentioned that I’d be leaving a 1-star review, he actually said “we don’t care, go do whatever you want” and hung up on me! Ironically, the only day things seemed “good” was day one, when they spent half the day trying to sell us a vacation package and everyone pretended the service was amazing. The resort is huge, but the transportation system is poorly managed — the small carts rarely come, so you’ll end up waiting a long time just to move around. Also, most of the activities they advertise in their videos aren’t actually included in the price — things like bowling, surfing, and other attractions all cost extra, which feels misleading for an “all-inclusive” resort. Overall, absolutely not worth the money or the brand name. Save yourself the frustration and choose a different resort.

Kathy Kenny

HardRock Punta Cana is amazing for their staff and service. Our butler, Elvido made sure our entire stay was 5 star! He was always making sure we had everything we needed from waking till after dinner. He made celebrating our anniversary the best. He decorated our room while we had a special private dinner and brought extra wine to our room! Thank you, Elvido for making our week so special. I would recommend this resort to everyone wanting to celebrate something special or enjoy a relaxing vacation!!

Lasco Larrain

We got married at the Hard Rock in October we had over 100 guests. It was the most phenomenal wedding. The setup on the beach was a concern but absolutely 10/10 execution. Not a single complaint. The service was impeccable. Elvido and Raphael were amazing. World class! The food felt like an improvement this time. Room service was amazing, as far as the cleaning staff. They are far under appreciated. Viven, helped with our arrival and throughout the stay to make us feel like special guests. He deserves a raise, and I have said that previous years as well. The room service (food) was not the fastest, but the restaurants were all very good. It was a very busy weekend. There were way too many cops at the resort that was not the fault of the resort.

crystal rios

Before wasting the money on this resort read the lowest reviews. Let me start by staying that the food was the worst part of our stay. COLD VERY COLD , chicken was so hard , steak was very disappointing and this was at EVERY SINGLE RESTAURANT. With the exception of Bistro were we met the most wonderful staff named Dariel he went above and beyond for our and it was the best meal that we had since our first day here all the staff you be like him. Staff and waiters were very kind and polite its really a hit or miss with the service. The waiters are not the problem the problem are the chefs. When it comes to toddlers and little kids the best option and only option is the water park we tried the kids club and the person was very rude and unprofessional even rude to my child which is unacceptable. Rooms are not clean we found a cockroach in our room the A/C works when it wants too , it went off at 4am my toddler woke up all sweaty. 4 people of our group got FOOD POISONING. This place its not worth the money or time. They need to remodel everything starting with their chefs and some staff. Shoutout to our lobby concierge , the entertainment crew and specially to Dariel at Bistro they were the highlight of our hotel experience.

Luxury Concierge - Miami

I stayed at the Hard Rock Punta Cana and it was an amazing experience! The resort is huge, clean, and full of energy. The staff is super friendly, the food was great, and there’s always something fun to do — from the pools to the casino to the beach. The live music and nightlife made every night special. Definitely one of the best all-inclusive resorts in the Caribbean. Can’t wait to come back!