Doubletree By Hilton Hotel Orlando At Seaworld

Cola Marie

I stayed at the DoubleTree for 5 nights while attending a conference, and unfortunately the experience was disappointing from the start. When we arrived, the room immediately felt off. It was damp, musty, and with a moldy smell. I should have trusted my gut and left. The hot tub was supposedly “down for maintenance,” yet it was still full of water with only a small amount of caution tape around it, which felt suspicious. The pool itself was visibly dirty and clearly needed to be vacuumed. I only put my feet in because I didn’t feel comfortable using it. It seemed like the hot tub may have been closed simply to avoid maintaining it. The shower drain in my room was clogged, causing water to back up and creating an unpleasant smell throughout the room. I reported this on the first day and was told it would be fixed while we were out, but nothing changed. Based on the condition, it honestly felt like the showers were not being properly cleaned at all. I was also told that a maintenance worker needed to come turn on the fire pits by the veranda. I asked for help with this every single day — calling multiple times and stopping by the front desk repeatedly. No one ever came. At one point, I was left on hold for over 10 minutes while they supposedly tried to find out what was going on. The staff were polite, but it became clear they were telling me whatever sounded nice in the moment, with no intention of actually following through. This was my first time attending an annual conference in this area, and I do plan on returning in the future… just never to this hotel. For the price and brand, the lack of cleanliness, maintenance, and follow-through on basic service was unacceptable.

Sarah Carle

We prepaid for our rooms through booking.com. we were not told there would be parking fees and resort fees. Be leaving at the counter kept telling me to tap my card for incidentals. After asking. What are all these charges for then? She explained that there were for a resort fee and parking fees. $75 incidental fee. We had an adjoined room. They charged us $75 for each. When we got into our rooms they smelled extremely musty. One of our guests has a bad allergy to mold and had to sleep in the car. The phone in the room did not work to even go call the front desk and let them know that the water was backing up into our sink and shower. We could not even brush our teeth in the sink with the water on. I had texted with guest services afterward asking how our stay was and let them know that we possibly left a jacket in the room. She told me she would ask housekeeping and immediately told me that housekeeping did not have it. We then proceeded to call the front desk after our stay to see if somebody could go to the room and double check for the jacket. They found the jacket. We went to go pick up the jacket that was told to us. It would be waiting at the front desk, it was not. We waited 40 Minutes for them to go to housekeeping and bring us the jacket. The location is great but I would never recommend staying there.

Queens NY Foodtastic

Absolutely luv luv luv this hotel it gave off a cancun resort vibe withso much to fo on the property from 2 heated pools, hot tub, to giant checkerboard, pool table and my favorite miniature golf all free to guest with a hide away cove. This hotel offered rooms n villas as well as room service from the restaurant and market/Starbucks. Highly recommend as the grounds are beautiful though the only down side was someone from the hotel maintenance I take it in the middle of our stay wanted to come in and change the AC filter without a call from the manager on the griunds or the frint desk, as that ac filter should have been changed before the gave me the room. I was not thrilled by that as it felt unsafe to me I did not let him in to change the filter and the view from my room was horrible as it over looked a few filthy roofs. So book at your own risk

James Schulze

It's a compact resort. Ample parking in the guest area. It's away from the noisy area along I-Drive south. Minus two stars for the desk clerk that wasn't rude, but wasn't hospitable. She didn't explain about $10 daily voucher or other amenities that was supposed to be offered. I was told by these things by Hilton Honors representative. There should be a guest coordinator for check-in parking as there was traffic jam with drop offs and guests failing to understand temporary parking. The rooms were old along with the furniture. The only upgrade was the television and the electrical outlets. The bathroom is very small, however the water pressure and temperature were good enough. The small refrigerator and microwave are hidden in the armoire. The HVAC system works. The main door has been reinforced to prevent break-ins, however there is enough space at the bottom of the door that would allow insects into the room.

Lakena Figueroa

I am only giving 4 stars overall due to the hot tub not working & the only available parking is $38 per night, which is a bit pricey, but competitive for the area (SeaWorld). Excellent & friendly customer service. Quick check-in/check-out. Food was delicious. The cookies are the icing on the proverbial cake! Room was clean & good size. I'll definitely be staying again when I'm planning a stay cation.