Doubletree By Hilton Hotel Orlando At Seaworld

Sally Thompson

I was here to attend a nearby convention and this hotel was booked for me and not my choice. Upon checking into my room in building 7, I was immediately hit with heavy humidity and a moldy smell into the room. I thought maybe it was stale because the AC was turned off due to the cold front. I cranked the AC down to 60 to help with the humidity but despite the unit saying it was 60, it felt like 75+ even after a full day of running. The bedding and carpets were damp to the touch and I could feel myself getting ill while in the room. I stuck it out for a night, but had to prop my door open overnight to get the smallest amount of fresh air, which is not only a health concern, but also a safety concern with the door open since the windows don’t open. I left the bathroom vent on at all times to help with the humidity and smell but that also hardly functioned. Additionally, there was long bright red hair tangled in the shower drain, all over the walls, and on one of the queen beds. There is very little sound barrier between the outside and your room, so when I finally did manage to fall asleep through the humidity and smell, I was woken up by loud guests passing by at all hours of the night. I ended my 4 night stay after one night and booked a new hotel. Several of my colleagues had very similar complaints and also booked new hotels or moved into a less gross room.

Sarah Carle

We prepaid for our rooms through booking.com. we were not told there would be parking fees and resort fees. Be leaving at the counter kept telling me to tap my card for incidentals. After asking. What are all these charges for then? She explained that there were for a resort fee and parking fees. $75 incidental fee. We had an adjoined room. They charged us $75 for each. When we got into our rooms they smelled extremely musty. One of our guests has a bad allergy to mold and had to sleep in the car. The phone in the room did not work to even go call the front desk and let them know that the water was backing up into our sink and shower. We could not even brush our teeth in the sink with the water on. I had texted with guest services afterward asking how our stay was and let them know that we possibly left a jacket in the room. She told me she would ask housekeeping and immediately told me that housekeeping did not have it. We then proceeded to call the front desk after our stay to see if somebody could go to the room and double check for the jacket. They found the jacket. We went to go pick up the jacket that was told to us. It would be waiting at the front desk, it was not. We waited 40 Minutes for them to go to housekeeping and bring us the jacket. The location is great but I would never recommend staying there.

James Schulze

It's a compact resort. Ample parking in the guest area. It's away from the noisy area along I-Drive south. Minus two stars for the desk clerk that wasn't rude, but wasn't hospitable. She didn't explain about $10 daily voucher or other amenities that was supposed to be offered. I was told by these things by Hilton Honors representative. There should be a guest coordinator for check-in parking as there was traffic jam with drop offs and guests failing to understand temporary parking. The rooms were old along with the furniture. The only upgrade was the television and the electrical outlets. The bathroom is very small, however the water pressure and temperature were good enough. The small refrigerator and microwave are hidden in the armoire. The HVAC system works. The main door has been reinforced to prevent break-ins, however there is enough space at the bottom of the door that would allow insects into the room.

Watts T

I definitely would not return to this location, my experience was the worst…. From the sink being clogged to the toilet repeatedly getting stopped up. I do have the video attached as well for documentation purposes. I did let the front desk know about these issues and I was basically dismissed. Not to mention the charges. I’m aware of the 150$ incidental charges and that’s to be returned back to my card, there was an additional 60$ charged to my account as well which I also let guest services know about this. She stated I would be charged 134$ for resort and parking fees. As I looked over my receipt I noticed there was a 50$ fee due at checkin. I basically was charged well over 300$ for a stay that was not enjoyable. I did report these issues to the front desk and she let me know someone would be reaching out to me about these issues. I will NEVER stay at this hotel again it definitely was NOT worth the money. I have yet to hear from anyone about these problems that I faced during my stay.

Lakena Figueroa

I am only giving 4 stars overall due to the hot tub not working & the only available parking is $38 per night, which is a bit pricey, but competitive for the area (SeaWorld). Excellent & friendly customer service. Quick check-in/check-out. Food was delicious. The cookies are the icing on the proverbial cake! Room was clean & good size. I'll definitely be staying again when I'm planning a stay cation.