Doubletree By Hilton Hotel Orlando At Seaworld

Cola Marie

I stayed at the DoubleTree for 5 nights while attending a conference, and unfortunately the experience was disappointing from the start. When we arrived, the room immediately felt off. It was damp, musty, and with a moldy smell. I should have trusted my gut and left. The hot tub was supposedly “down for maintenance,” yet it was still full of water with only a small amount of caution tape around it, which felt suspicious. The pool itself was visibly dirty and clearly needed to be vacuumed. I only put my feet in because I didn’t feel comfortable using it. It seemed like the hot tub may have been closed simply to avoid maintaining it. The shower drain in my room was clogged, causing water to back up and creating an unpleasant smell throughout the room. I reported this on the first day and was told it would be fixed while we were out, but nothing changed. Based on the condition, it honestly felt like the showers were not being properly cleaned at all. I was also told that a maintenance worker needed to come turn on the fire pits by the veranda. I asked for help with this every single day — calling multiple times and stopping by the front desk repeatedly. No one ever came. At one point, I was left on hold for over 10 minutes while they supposedly tried to find out what was going on. The staff were polite, but it became clear they were telling me whatever sounded nice in the moment, with no intention of actually following through. This was my first time attending an annual conference in this area, and I do plan on returning in the future… just never to this hotel. For the price and brand, the lack of cleanliness, maintenance, and follow-through on basic service was unacceptable.

Sally Thompson

I was here to attend a nearby convention and this hotel was booked for me and not my choice. Upon checking into my room in building 7, I was immediately hit with heavy humidity and a moldy smell into the room. I thought maybe it was stale because the AC was turned off due to the cold front. I cranked the AC down to 60 to help with the humidity but despite the unit saying it was 60, it felt like 75+ even after a full day of running. The bedding and carpets were damp to the touch and I could feel myself getting ill while in the room. I stuck it out for a night, but had to prop my door open overnight to get the smallest amount of fresh air, which is not only a health concern, but also a safety concern with the door open since the windows don’t open. I left the bathroom vent on at all times to help with the humidity and smell but that also hardly functioned. Additionally, there was long bright red hair tangled in the shower drain, all over the walls, and on one of the queen beds. There is very little sound barrier between the outside and your room, so when I finally did manage to fall asleep through the humidity and smell, I was woken up by loud guests passing by at all hours of the night. I ended my 4 night stay after one night and booked a new hotel. Several of my colleagues had very similar complaints and also booked new hotels or moved into a less gross room.

Queens NY Foodtastic

Absolutely luv luv luv this hotel it gave off a cancun resort vibe withso much to fo on the property from 2 heated pools, hot tub, to giant checkerboard, pool table and my favorite miniature golf all free to guest with a hide away cove. This hotel offered rooms n villas as well as room service from the restaurant and market/Starbucks. Highly recommend as the grounds are beautiful though the only down side was someone from the hotel maintenance I take it in the middle of our stay wanted to come in and change the AC filter without a call from the manager on the griunds or the frint desk, as that ac filter should have been changed before the gave me the room. I was not thrilled by that as it felt unsafe to me I did not let him in to change the filter and the view from my room was horrible as it over looked a few filthy roofs. So book at your own risk

Lakena Figueroa

I am only giving 4 stars overall due to the hot tub not working & the only available parking is $38 per night, which is a bit pricey, but competitive for the area (SeaWorld). Excellent & friendly customer service. Quick check-in/check-out. Food was delicious. The cookies are the icing on the proverbial cake! Room was clean & good size. I'll definitely be staying again when I'm planning a stay cation.

Queeny Christina

Overall, this resort was fabulous. The customer service was great and the food at the Laguna Lounge was delicious! The made-to-order omelets were the best! Our breakfast server, Pilar, was very attentive and prompt. She did a great job. Our lunch/dinner server, Manny, was amazing. He was very polite and funny. Our room was designed nicely, however the bathroom didn’t seem as fresh and clean as I’d prefer. And we did not get the resort view room like we were expecting. But, in the end, we’re already planning our next visit here.