Doubletree By Hilton Hotel Orlando At Seaworld

April Kiser

Nessa at the front desk was absolutely amazing. From the moment we approached her with an issue with not understanding our room rate and the credits to be applied, as well as adjusting our room to accommodate me as a amputee handicap she was able to get us into a handicap accessible room. The following day my aunt lost her wallet and after several checks with the front desk and Nessa was able to locate it with housekeeping. I rarely ever leave reviews, but she was absolutely amazing and deserves the most recognition possible! Thank you Nessa, you made our visit 1000 times better! April

Janet Sweat

First I went to say I am currently at the hotel. Front desk was nice and check in was easy. Got to the room. It was 88 degrees. Had to walk to front desk since no one answered the phone. They were all busy but they got maintenance up. Ac seemed to be fixed but I was not feeling well because of heat and napped. Woke up after midnight to no ac again. Called desk. Maintenance up but could not fix. Called front desk and they said no rooms were available. I asked them to help my get into a different hotel. 88 with no airflow was horrible and no one should be stuck in a room with no ac in June in Florida. After telling me no rooms were available they had a room available. We are moved now but why did they not move us first time? I also feel we should have some compensation...a few free meals and drinks would even be acceptable. Its 3 am and I cannot sleep and I have a headache so I am not happy. I am still upset that we could have been moved the first time and I would have had a much more positive review. Doubletree, please take care of people and get them moved when there are ac issues, but also be honest when there are rooms available. I even passed another empty room a few doors down when moving. This is super hard on my son with autism who I am travelling with and had literally ruined my night. I will say the new room has ac, is clean, and comfortable. Had this been my first room I would have left a 5 star review.

Ros Sammon Noble

This was such a pleasant stay. I was here for work and study. And it was thoroughly enjoyable. What makes this place so great is the staff. They go above and beyond and they do it with a smile, and that is not easy. Anyone who is familiar with the hotel business knows how hard they work. We had two separate bookings and we were worried about waiting around to check into the second room. The staff made the transition from one room to another as simple and smooth as possible. Ashley in reception was very understanding and helped make it easy for us. Matthew moved our luggage for us while having a chat and smiling. And Victoria in the restaurant remembered me from my last trip there, which made me feel very welcome back to the place. Thank you guys for a wonderful stay.

Natalie Bloomfield

My family and I visited here for Mother's Day weekend. The hotel is central to pretty much everything. Sea World was less than 5 minutes away. The room was pretty decent. It did not have a musky smell and it was clean. When I asked for fresh linen and a refresh of the room, my request was attended to promptly and the cleaning staff was very helpful. I had a pleasant experience and it was well priced.

Carol Blair

We just stayed at this hotel for a event that was held there. The location was good because we could walk to all parts of the event from our room. Our room was not great. The minute we entered the room, its smelled like mildew and was hot and humid. The room was either freezing while the ac was on, or sticky hot when it kicked off. The room was not dirty, but wasn't very clean either. One of beds just sucked. And all the pillows were uncomfortable. The front desk staff was nice when we checked in, and while we didn't have housekeeping do anything in our room, we did get some towels one day, the lady was very nice. The waitress we had at the restaurant was super sweet and the food was good. The parking was a nightmare. The hotel told us they would be monitoring parking to make sure guest only could park there, but they did not. People attending the event took all the hotel parking. My husband left to grab lunch, and spent almost 2 hours trying to find a place to park at the hotel. Absolutely unacceptable. Something needs to be done to clean the ac, because we all came home stuffy.